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Zion Village Poolhouse (From $299) Sleeps 24 * Spa

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A heated pool - Zion Village Poolhouse (From $299) Sleeps 24 * Spa (Hurricane)
6 bedrooms, desk, iron/ironing board, free WiFi - Zion Village Poolhouse (From $299) Sleeps 24 * Spa (Hurricane)
Fridge, microwave, oven, stovetop - Zion Village Poolhouse (From $299) Sleeps 24 * Spa (Hurricane)
Fridge, microwave, oven, stovetop - Zion Village Poolhouse (From $299) Sleeps 24 * Spa (Hurricane)
Terrace/patio - Zion Village Poolhouse (From $299) Sleeps 24 * Spa (Hurricane)
At Zion Village Poolhouse (From $299) Sleeps 24 * Spa, you can look forward to a firepit, a garden and a playground. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities, such as an arcade/games room and laundry facilities.

Reviews

8.2 out of 10
Very good

Entire home

6 bedrooms6 bathroomsSleeps 24325 sq m

Popular amenities

  • Pool
  • Kitchen
  • Washing machine
  • Dryer
  • Free Wi-Fi
The current price is €820
includes taxes & fees
27 May - 28 May

Add dates for prices

About this property

Entire place

You'll have the entire home to yourself and will only share it with other guests in your party.

Zion Village Poolhouse (From $299) Sleeps 24 * Spa

Summary:

Located in Zion Village in Hurricane, Utah near Sand Hollow Reservoir for boating and sand dunes, just 20 minutes to St. George, and just 30 minutes to Zion National Park in Springdale.



The Space:

Located in Zion Village in Hurricane, Utah near Sand Hollow Reservoir for boating and sand dunes, just 20 minutes to St. George, and just 30 minutes to Zion National Park in Springdale.



Welcome to Zion Village in Hurricane Utah! Enjoy wonderful resort-style vacationing in the center of Southern Utah so close to Zion and Sand Hollow. Zion Village offers a wonderful resort pool with lazy river, waterfalls, a unique fire pit lounge built into the center of the pool area, and a covered poolside lounge with cushioned sectionals and a large fire pit. The clubhouse offers full access to the fitness room. Kids and adults of all ages love staying here! Zion Village was featured in the 2019 St. George Parade of Homes. You will love the rural but vibrant feel of Hurricane City with a short drive to Sand Hollow Reservoir where you can go boating year-round, or ATV on miles and miles of silky smooth red sand on the sand dunes surrounding the lake.



The custom home has it all! Private pool, hot tub, fire pit, game room, ping pong gaming table, and poolside entertainment. You never have to leave! Plan a day of exploring at nearby Zion National Park, then return home for the ultimate evening of relaxation and games for all the kids. Be sure to plan time to also enjoy the resort pool and lazy river at the clubhouse where you will enjoy year-round splashing and poolside fire pits to lounge around watching the kids. If you love golf, plan a day on the course with buddies at nearby Sand Hollow Resort or the new Copper Rock in Hurricane. Zion Village is the new gem in southern Utah and Hurricane is the place to be!



Features:

• Private pool and hot tub with interchangeable led lights and deck jets

• Bunk room has 2 TV's with a Playstation 5 and gaming chairs

• Streaming Youtube Live and TV apps (no cable TV)

• Poolside built-in fire pit with surrounding seating

• Ping pong table (garage - folds up and moves)

• Upstairs patio with view of Zion National Park

• Outdoor poolside TV entertainment

• Game room with board games

• Family room with 75" TV

• BBQ Grill

• Cornhole



** Please note that because this is a new development, there is ongoing construction and some noise may be heard



Accommodations:



Main Floor:

• Room 1: king with 55" TV (sleeps 2)

• Room 2: queen with 55" TV (sleeps 2)



Second Floor:

• Room 3: 2 twin bunks and twin trundle with 55" TV (sleeps 5)

• Room 4: 2 twin bunks and twin trundle with 55" TV (sleeps 5)

• Room 5: king with 55" TV (sleeps 2)

• Room 6: king with 55" TV (sleeps 2)

• Extra sleeping: 6 twin sleeping mats (sleeps 6)



Total sleeping capacity: 18 comfortably, 24 max

Total individual beds: 14



Bathrooms:

• 5 full bathrooms

• 1 half bathroom on main floor



Community Amenities:

• Covered poolside lounge with sectionals and fire pit

• Heated pool w/ lazy river and waterfalls (heated year round)

• Poolside sunken-in fire pit lounge

• Walking, running and biking trails

• Clubhouse fitness room

• Community hot tub

• Pickleball Court

Property amenities

Pool/Spa

  • Communal pool
  • Heated pool
  • Hot tub
  • Private pool

Internet

  • Available in the house: Free WiFi

Parking and transport

  • Onsite parking options include a garage

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Hob
  • Ice maker
  • Microwave
  • Oven
  • Refrigerator
  • Toaster

Bedrooms

  • 6 bedrooms
  • Bedsheets provided

Bathroom

  • 5.5 bathrooms
  • Hair dryer
  • Shower
  • Towels provided

Living spaces

  • Living room

Entertainment

  • Smart TV
  • Video games

Outdoor areas

  • Balcony
  • Barbecue grill
  • Firepit
  • Garden

Laundry

  • Laundry facilities
  • Washing machine

Work spaces

  • Desk
  • Office

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Smoke-free property

Services and conveniences

  • Iron/ironing board

Location highlights

  • In a village
  • In the mountains

Things to do

  • Arcade/game room
  • Heated pool
  • Optional golf privileges
  • Cycling nearby
  • Fishing nearby
  • Horseback riding nearby
  • Mountain climbing nearby
  • Rock climbing nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector (host has indicated there is a carbon monoxide detector on the property)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • Garden
  • Property located in a resort
  • Unit size: 3,500 square feet

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Policies

Check-in

Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 10:00 AM

Special check-in instructions

You will receive an email from the host with check-in and check-out instructions
Information provided by the property may be translated using automated translation tools

Rules

Guests are responsible for placing daily trash in the outdoor garbage receptacles. Please place outdoor receptacles on the curb SUNDAY evening for ...

Pets

Pets not allowed

Children and extra beds

Children are welcome

Events

No events allowed

Smoking

Smoking is not permitted

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
On-site parties or group events are strictly prohibited
Host has indicated that there is a carbon monoxide detector on the property
Host has indicated that there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is managed through our partner, Vrbo. You will receive an email from Vrbo with a link to a Vrbo account, where you can change or cancel your reservation
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

Property is also known as

684083a56c68ed0012c41f09

About the area

Located in Hurricane, this holiday home is near theme parks and in the mountains. Sky Mountain Golf Course and Zion Canyon Hot Springs are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Sand Hollow State Park and Red Cliffs National Conservation Area. Stout Park and Pioneer Park are also worth visiting. Fishing offers a great chance to get out on the surrounding water, or you can seek out an adventure with rock climbing, horse riding and mountain climbing nearby. Visit our Hurricane travel guide
View more Holiday homes in Hurricane
Map
Hurricane, UT

What's nearby

  • Red Cliffs National Conservation Area
    Red Cliffs National Conservation Area
    13 min walk - 1.2 km
  • Rear view of a man playing golf on a Sunny day on a beautiful desert golf course in the Southwestern United states.
    Sky Mountain Golf Course
    3 min drive - 1.5 km
  • Sand Hollow State Park
    Sand Hollow State Park
    11 min drive - 19.1 km
  • Zion National Park
    Zion National Park
    28 min drive - 46.7 km
  • Grand Circle Plaza
    4 min drive - 3.0 km

Getting around

  • St. George, UT (SGU)
    28 min drive

Restaurants

  • Maverik
    5 min drive
  • Maverik
    9 min drive
  • Maverik Adventures First Stop
    6 min drive
  • River Rock Roasting Company
    7 min drive
  • McDonald's
    3 min drive

Frequently asked questions

Does Zion Village Poolhouse (From $299) Sleeps 24 * Spa have a pool?

Yes, this property has a pool. Pool types include heated pools.

How much does it cost to stay at Zion Village Poolhouse (From $299) Sleeps 24 * Spa?

As of 7 May 2026, prices found for a 1-night stay for 2 adults at Zion Village Poolhouse (From $299) Sleeps 24 * Spa on 27 May 2026 start from €820, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Zion Village Poolhouse (From $299) Sleeps 24 * Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Zion Village Poolhouse (From $299) Sleeps 24 * Spa?

On-site parking is available at the property.

What time is check-in at Zion Village Poolhouse (From $299) Sleeps 24 * Spa?

Check-in begins at 4:00 PM.

What time is check-out at Zion Village Poolhouse (From $299) Sleeps 24 * Spa?

Checkout is at 10:00 AM.

Where is Zion Village Poolhouse (From $299) Sleeps 24 * Spa located?

Situated in the mountains, this holiday home is within 1 mile (2 km) of Red Cliffs National Conservation Area and Sky Mountain Golf Course. Grand Circle Plaza and Hurricane Bike Park are also within 3 miles (5 km).

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Zion Village Poolhouse (From $299) Sleeps 24 * Spa Reviews

Reviews

Very good

All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
More informationOpens in a new window
Rating 10 - Excellent. 21 out of 47 reviews
Rating 8 - Good. 15 out of 47 reviews
Rating 6 - Okay. 5 out of 47 reviews
Rating 4 - Poor. 3 out of 47 reviews
Rating 2 - Terrible. 3 out of 47 reviews

9.0

Cleanliness

9.0

Location

Reviews

Verified

10/10 Excellent

Maaike E.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Excellent clean home with great spa and pool

Modern home with lots of space to spread out for 10 adults, with plenty of bathrooms to avoid 'rush hour' traffic jams. We enjoyed the spa area of the pool.
Stayed 3 nights in Oct 2024
Verified

10/10 Excellent

Jennifer B.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family Getaway

House as described. Plenty of room for 4 families, 13 people total. We would stay here again!! Thanks!!
Stayed 5 nights in Jul 2024
From a partner site

10/10 Excellent

Roxanna M.

As advertized

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Plenty of room for our 8 adults and 9 children. We enjoyed our backyard pool as well as the neighborhood pool down the street. There were an abundance of pool towels. Thank you.
Stayed 3 nights in Jul 2023
Verified

10/10 Excellent

Patty G.

Liked: Cleanliness, check-in, communication, location, listing accuracy

just a couple complaints

the home was a perfect fit for our family . it was very comfortable and we loved all the TVs and the pool was great. the location was also perfect , close to so many great things to do and stores. our only complaints are that when we first got there the air conditioner was not working in 105 degree weather. we couldn't get anyone to come help us. also, one of the showers had not been cleaned. it had the used soap and shampoo bottles in it. overall we had a great time.
Stayed 3 nights in Jun 2024
From a partner site

8/10 Good

Kristina F.

Almost perfect

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was very happy with the location. I was satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: While the house was great for our needs, the pool was not clean, not covered, and only lukewarm when we arrived. Someone came to clean it the 2nd day of our 4 day stay and my husband figured out how to adjust the temp. Written instructions would have helped. Not enough silverware or laundry detergent. We had to buy plastic spoons. There was enough detergent to wash the towels as required but not for our personal use. Our stay was nice and the house fit our needs.
Stayed 4 nights in Nov 2023
Verified

8/10 Good

Jammie H.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Beautiful home!

This home is beautiful and it was very clean which I value greatly. We did have a problem with the heating of the hot tub and pool the first 24 hours. I specifically email the management company 3 times asking that the pool and hot tub be on and heated when we checked in at 4 pm. All my teenagers wanted to do was be in the pool. I was told that they would be on and heated upon our arrival, unfortunately they were not. When we arrived they were only 76 degrees and continued to get colder. I turned on the heat as directed but they were not heating and didn't all night. I communicated this to the management and they did send someone out to fix it but not until 2pm the next day. We didn't have a heated pool or hot tub for the first entire day we were there. The main reason I booked this property was because of the private pool and when we were unable to use it, it was very disappointing especially since I requested 3 times prior to arrival and told it would be working. Also, the location is great but it is noisy with the pickleball and basketball courts right behind it. I would also suggest that maybe you put a privacy screen so people do not watch you in the pool or hot tub through the small fence.
Stayed 3 nights in Mar 2025
Verified

8/10 Good

Marcene F.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Pretty close to perfect for a big family vacation!

Overall, this place was great and fit our needs as a large family of 18. We stayed for 7 nights over Thanksgiving, and after lots of research we chose this place due to the pool for the kids. When we contacted the management co, we were told the pool was heated year round to 85-87 degrees. We were very pleasantly surprised to have full control of the pool and spa temps and that it was indeed possible to heat it to those temps despite having highs in the mid 50’s. The spa we set much hotter and it was great. One reason we deducted a star was because we specifically asked ahead of time for the pool to be heated and ready upon check-in and was assured it would be. It was not, and while it was heated by the next morning, we did miss out on that our first day. The outdoor space was everything we could want with plenty of pool inflatables to use, tons of comfortable seating, and awesome large gas fireplace and grill that all worked great. Cleanliness: some hair left in a shower drain, several beds required us to wash the top blankets, but overall very good. We did have a couple insects the first night and communication with management was excellent. They even had pest control come and spray and inspect. They assured us that there was no “infestation” and that it’s normal in that climate to have a few. My only other wish would be an upgrade from 1-ply t.p. and a larger supply of household needs like dish soap, paper towels, and garbage bags for a weeklong stay. But we loved it!
Stayed 7 nights in Nov 2024
Verified

6/10 Okay

Shannon O.

Liked: Cleanliness, check-in
Disliked: Communication, listing accuracy

Disappointed Stay

We came down to Southern Utah to stay somewhere warmer over Thanksgiving. We have done this before at another location and loved it. We booked this place for the size and for the private pool and HOA pool. We showed up late Wednesday and there were immediate signs that the pool was under repair even though we paid the extra pool fee. Extension cords, pumps out on the concrete, and no instructions to get in. We eventually guessed the code but it was dirty and we also couldn’t get it to warm up. We tried to get into the HOA pool but there was also no key to be found. We told the property manager day 1, they said they were working on it day 2, and after I reached out again they still never responded. So we spent 4 nights 5 days with no pool out of two! The kids were pretty disappointed as were the parents. We also felt the products used in the home were all cheap from the material of the bunk beds that were broke, the towels & linens, pillows, and dishwasher etc. The workmanship of the construction of the home too was below par. The good about this place is it fit a lot of us. The table was large, the couch was comfy, and the hot water never ran out.
Stayed 4 nights in Nov 2023
Verified

10/10 Excellent

Kyle K.

Liked: Cleanliness, check-in, communication, location, listing accuracy
Perfect place for our trip. Nice, clean and comfortable. I would absolutely stay again!
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Jaimi M.

Liked: Cleanliness, check-in, communication, location, listing accuracy
This home was one of our favorites we have stayed in. The pool and hot tub, outdoor fire and patio vibe was so nice. The house was clean. Beautiful and impressive. We did have issues with the oven when we were trying to make a few meals but they were responsive to try and resolve the issue. I was impressed and we will hope to stay at this location again in the future. One note- We didn’t love the hand soap- so if you are particular about that bring your own and bring laundry detergent. There wasn’t any when we arrived but they brought us several packets the next day.
Stayed 5 nights in Oct 2025
Verified

10/10 Excellent

Mary Anna S.

Liked: Cleanliness, check-in, communication, location, listing accuracy

place was great and the only complaint was construction noise about which we were fore-warned.

It was great! Nicely updated and great location.
Stayed 4 nights in Jul 2022
Verified

8/10 Good

Darren S.

Liked: Cleanliness, check-in, communication, listing accuracy

Not perfect, but really a good value

Outside of a couple hiccups like the hot tub not being / getting hot, the cleaners breaking the garage door, and the trash folks coming at 6:30am Wednesday morning . . It was really a great stay! The club house and pool are amazing too! Great value!
Stayed 3 nights in Jul 2022
From a partner site

10/10 Excellent

Blake M.

We had a fantastic stay at the Zion Village Poolhouse!

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Everything described in the property listing was accurate, the home was clean and in great condition. I had everything I needed from the property manager prior to check-in and the community amenities were spectacular!
From a partner site

10/10 Excellent

Much needed getaway after a looong winter.

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: We had a wonderful stay at this vacation rental. The outdoor area with the pool and hot tub were perfect and the community amenities were very nice. We had no issues inside of the home and everything was enjoyable. Thank you
Stayed 3 nights in May 2023
From a partner site

10/10 Excellent

Katie N.

Great stay

Rating Details: The property manager was very helpful. The vacation rental was very clean. I was more than happy with the location. I was very satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Despite all the construction we had a nice vacation. The pool was clean, we had no problem with the appliances. The rooms fit everyone nicely. When we left I forgot my necklace and they shipped it right to me. We loved our stay in hurricane!
Stayed 4 nights in Jul 2022
Verified

10/10 Excellent

Matt W.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Family vacation to St George

Easy to book and check-in. Easy to gain entry, not a lot of back and forth with owner prior to check-in. Property manager was easy to get a hold of and helped us understand how to heat pool and hot tub. Personal hot tub and pool were nice. Wanted to book closer to St George, but booked late and found this place to be a great alternative. Close enough to St George, but Hurricane and LaVerkin were much less crowded. Good places to eat if you want to stay local, great hikes. Community pool was nice, workout area was a little small, but still worked for our needs.
Stayed 6 nights in Apr 2022
From a partner site

8/10 Good

Chris B.

Overall very nice

Rating Details: The property manager was very helpful. The vacation rental was spotless. I was very happy with the location. I was more than satisfied with the condition of the vacation rental. Overall, I recommend this vacation rental. Reviewer Comments: Overall it was great. The pool and hot tub were not heating correctly and didn't have enough chlorine when we arrived but someone came out and fixed it and showed us how to heat both so the rest of the week it was perfect. There wasn't a broom but we just went and bought one. Overall a great place to stay.
Verified

6/10 Okay

Karen A.

Disliked: Cleanliness, check-in, communication

Disappointed

After a long drive the property was not yet cleaned we waited until 5:30 to go in. The pool cover was full of water so we were unable to open it. I called for maintenance. Nobody came. We did locate pumps that took 4 hours to get enough water off the cover to be able to open it. There were limited towels for a group.
Stayed 3 nights in May 2024
Verified

4/10 Poor

Daria C.

Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication

My bday get away

Overall the home was great, the issue i had was with the AC. When we arrived the home Was very fresh and cool the next day the home felt hot, I reached out multiple times to the number provided finally on my 3rd attempt Someone answered. Took down my information and that was it. I also sent out emails and text msg on the app. But no one came to address the problem, I just received email response asking more questions. Due to the heat part of my family cut their trip short, disrupting our plans. app.it.informationnuprovidash
Stayed 4 nights in Aug 2024
From a partner site

2/10 Terrible

Cuong N.

The worst vacation

Rating Details: The property manager was more than helpful. The vacation rental was very clean. I was more than happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: We didn't have an air conditioning for almost 2 1/2 days. its so hard to get a response from them like ever until you kept calling and texting. All the excuses are We are so sorry and the team has a lack of communication. Just imaging you ere staying in the house with no air and the air temperature is 90-100 and especially you have 4 rooms upstairs.
Verified

8/10 Good

Jamie L.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Wonderful property some maintenance needed

Overall we loved the house, the pool, the hot tub.. The garage door opener as off track and not usuable. We did not have a key to the clubhouse (other people let us in)..Our biggest problem was the grill. It was not clean and there is no wire brush to clean it. Also I would suggest you check teh connection and look at a regulator. On low the grill quickly got to 650 F. We ruined our burgers and hotdogs from the grease fire. Should not be used until fixed. We loved everything else!!!
Stayed 3 nights in Jul 2022
Verified

8/10 Good

Neil P.

Liked: Cleanliness, check-in, communication, location, listing accuracy

Almost perfect

The property was large and clean. We had 12 adults and 8 children for 5 nights and had a great time. The downsides were that the pool controls were difficult to figure out so the pool and hottub didn’t get used as much as we had hoped. We don’t have a gaming console at home so the kids were very excited to use the PS5 but one controller seemed like it wouldn’t take a charge so that batteries were always dead and unless you have a log in with games you’ve purchased on your account there wasn’t much you could do with it. Also in the kids room there are two of the same TV so when you use one remote it controls both TVs and you could never get them to do what you wanted because the remote would do what you wanted on one TV while simultaneously messing up the other TV. All the other things you want from a VRBO were great though.
Stayed 5 nights in Jan 2023
Verified

4/10 Poor

Kyle C.

Disliked: Check-in

Could be great

This could be a great property, but it was a serious of problems. Upon arrival…the code didn’t work and it took 20 minutes to get in, the pool was full off dirt due to active construction and a broken pool cover, the pool was left on at 100 degrees and was broken so unable to turn the heater off and there was no coffee carafe to make coffee. These issues were reported and not resolved in a timely manner or not fixed at all. We were told construction would be done by the time of our stay and, although I understand construction can take longer, it’s such a large development I don’t think that was true. There’s lots of work still happening. The space could be great, but the experience was disappointing. Perhaps it will be better with time.
Stayed 3 nights in Aug 2022
Verified

6/10 Okay

Brittany C.

Liked: Cleanliness, check-in, location, listing accuracy
Disliked: Communication
We had a great time, but there were issues.THE AIR CONDITIONING. It was 103 outside, but the AC could not get the place cooler than 84. The temp in the house only got higher and went as high as 90 for some rooms, no matter what we set the thermostat at.A couple of the bedrooms had little AC units that cooled those 2 bedrooms well, but the rest of the house was hot. There were a couple fans provided as well, but it can only do so much. Trying to sleep in the heat was difficult, and a little dangerous considering we had infants with us sleeping in a room that was 90. The baby monitor kept going off saying the temp was dangerously high.The host communicated info for check-in, and a backup code for the front door, and asked how things were, but didn't actually respond when I asked about the AC. I'm almost positive that most were automated text messages. I'm not sure my question about the AC was even read because when it was time for check out, more messages came in about check out, and hoping we had a good stay.Before arriving, they responded to some of my questions, though not all, and inaccurate info was given in some of the answers. We were told there was a closet big enough to fit a pack n play in (there wasn't), and that there were kid dishes available (also not there).The only other issue I can remember is that all the pool toys we tried inflating had holes and should have either been thrown away or patched up.Overall, we had good times, but with big issues.
Stayed 3 nights in Aug 2025
From a partner site

4/10 Poor

Zenab R.

Pool not cleaned or fully opened

Rating Details: The property manager was somewhat unhelpful. The vacation rental was somewhat dirty. I was happy with the location. I was very dissatisfied with the condition of the vacation rental. Overall, I do not recommend this vacation rental. Reviewer Comments: The home was beautiful and accessible but we had a few items to mention that did impact our vacation. The pool in particular was a real disappointment. Both pool and hot tub were NOT cleaned and neither was the pool cover fully retracted. We reached out right away and were told they the tech couldn't until end of our stay 3 days later! BUYER beware..have them send you pictures of the pool and hot tub BEFORE you check in. Customer service was nothing to write home about. After reporting rarely any action was taken!- pool cover not fully opened- pool and hot tub NOT cleaned- not enough bathroom supplies for the group- not enough laundry detergent or paper towels- not enough light at the bar-b-q (recommendation)We couldn't use the pool during our entire stay and had to buy laundry detergent as well.
Stayed 4 nights in Oct 2023