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Reviews of Hotel Atlantic by Hoteles Centric

4 out of 5
Hotel Atlantic by Hoteles Centric
Carrer de s'Aljub, Es Canar, Santa Eulalia del Rio

Reviews

7.8

Good

Rating 10 - Excellent. 26 out of 86 reviews" "
Rating 8 - Good. 33 out of 86 reviews" "
Rating 6 - Okay. 20 out of 86 reviews" "
Rating 4 - Poor. 4 out of 86 reviews" "
Rating 2 - Terrible. 3 out of 86 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Manovihar

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Jessica Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay..very happy!
Stayed 3 nights in Oct 2023
Response from Atlantic by Llum on 6 Nov 2023
Thank you for sharing your positive experience Jessica!

10/10 Excellent

Glenn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was shocked how good the food was ,usually in all-inclusive hotel you end up going to a local restaurant not here the food was at a very high standard ,the staff at the bar were friendly ,on day of checked they let us keep our bands so we could use the the restaurants and drinks facilities, we didnt have to pay much for a late checkout would definitely stay again
Stayed 5 nights in Sep 2023
Response from Hotel Atlantic by Llum on 11 Oct 2023
Hi Glenn! We're pleased to hear that you were pleasantly surprised by the high standard of food at the hotel and that the staff at the bar were friendly. It's great that they allowed you to keep your bands for the day of check-out to continue enjoying the facilities, and that you didn't have to pay much for a late checkout. We look forward to welcoming you again, and thank you for sharing your positive experience!

10/10 Excellent

Marina

Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2023
Response from Hotel Atlantic by Llum on 18 Sept 2023
Buenos días, muchas gracias por sus 5 estrellas! Esperamos verle pronto por aquí de nuevo. Un saludo.

10/10 Excellent

Karina

Stayed 5 nights in Aug 2023
Response from Hotel Atlantic by Llum on 4 Sept 2023
Buenos días, muchas gracias por sus 5 estrellas! Esperamos verle pronto por aquí de nuevo. Un saludo.

6/10 Okay

Bex

Stayed 7 nights in Aug 2023

10/10 Excellent

Rachel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, good food, friendly helpful staff, good location
Stayed 9 nights in Jul 2023
Response from Hotel Atlantic by Llum on 23 Aug 2023
Thanks for your great comments Rachel!

8/10 Good

Daniel

Stayed 3 nights in Jun 2023
Response from Hotel Atlantic by Llum on 3 Jul 2023
Buenos días Daniel, muchas gracias por su buena calificación! Esperamos verle pronto por aquí de nuevo. Un saludo.

10/10 Excellent

Margaret

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
A fantastic property for families.
Stayed 3 nights in Jun 2023
Response from Hotel Atlantic by Llum on 8 Jun 2023
Hi!Comments like yours encourage us to continue improving our service.We hope to see you again at Atlantic Hotel

8/10 Good

Micael

Stayed 7 nights in May 2023
Response from Hotel Atlantic by Llum on 3 Jul 2023
Buenos días Micael, muchas gracias por su buena calificación! Esperamos verle pronto por aquí de nuevo. Un saludo.

8/10 Good

Kiera

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Good location, close to bars and the beach. Rooms were kept clean and tidy with fresh towels daily. Staff very helpful and entertainment team were good at motivating everyone. Negatives would be that you couldn’t get any form of soft drink/water/coffee at the pool bar until 1030 (you could pay for it between 1000-1030 which for an AI hotel seems a little strange) I can understand alcohol not being served prior to 1030 but not soft drinks and coffee. I say that as the coffee was freshly made rather than from a machine as per the restaurant. Food was good for breakfast and lunch but could be a bit hit or miss for dinner. That being said, we had a great time and was great value for money!
Stayed 5 nights in May 2023
Response from The Atlantic Hotel by Llum on 21 May 2023
Thank you for your feedback. We are happy te hear that, in the Hotel Atlantic we all work to make your holidays the greatest experience possible. The Atlantic Team.

10/10 Excellent

Martin

Stayed 7 nights in Aug 2022
Response from Hotel Atlantic by Llum. on 20 Oct 2022
Dear Martin, what a great mark have you gave us about your stay, we are beyond happy to know that you have enjoyed your stay. Hope to see you again if you return to Ibiza

6/10 Okay

Marcela

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from Hotel Atlantic by Llum. on 20 Oct 2022
Buenas tardes Marcela,Gracias por haber elegido nuestro hotel durante su visita a Ibiza; nos alegra que su estancia con nosotros haya sido agradable y seguiremos trabajando para que si vuelve a visitarnos se lleve una mejor impresión.Un saludo

10/10 Excellent

Christopher

Travelled with family
Seven night holiday break with my daughter
We stayed here at this property during August and our stay was fantastic! All staff were very helpful, pleasant and very accommodating. The gym was adequate and complete with a treadmill which suited my needs just perfectly. This property has a great pool for swimming laps and it was not over busy. The rooms are very nice and this hotel represents great value for money. I would have no hesitation in recommending this property to my family and others!
Stayed 7 nights in Aug 2021

2/10 Terrible

Christopher

Stayed 1 night in Oct 2019
Response from Daniel R.S., azuLinehotels Customer Service on 29 Jan 2020
Dear Christopher, We appreciate that you score our service. However, we would like to have more information concerning you experience in the hotel, as this always helps us improving. Is you decide to come back, we will welcome you again. Sincerely, Daniel R.S. azuLinehotels Customer Service

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would definitely stay again!
Stayed self catering in a studio apartment which was a good size with a little kitchen area which had everything we needed. Staff were extremely friendly and welcoming, and hotel was spotlessly clean. Good location to enjoy everything Es Canar has to offer.
Stayed 9 nights in Jun 2019
Response from azuLinehotels Customer Service on 4 Jul 2019
Dear Mandy, Thank you so much for sharing your experience with all travellers and for letting us know that you have enjoyed a pleasant and comfortable stay in our hotel. We will proudly congratulate the whole team on your behalf and we hope that we will have the pleasure of welcoming you again in your next visit to Ibiza. Thank you once more for your review. Best regards, Rebecca G.P. azuLinehotels Customer Service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean apartment, quite basic and beds were hard but overall fine for the price. Staff very friendly and helpful.
Stayed 4 nights in Jun 2019
Response from azuLinehotels Customer Service on 12 Jun 2019
Dear guest, Thank you very much for sharing your opinion. It is nice to learn that our hotel has met your expectations and that you appreciate the kindness of our whole team and the nice value for money our azuLine Hotel offers. On regards to your observation, we take attentively note with the goal to better satisfy all our guests. We hope you took home wonderful memories and that we will have the opportunity to welcome you at azuLinehotels in your next visit to Ibiza, Mallorca or Menorca. Best regards, Rebecca G.P. azuLinehotels Customer Service

8/10 Good

Tracey

Liked: Cleanliness, staff & service, room comfort
Lovely stay just the one fault
Everything was perfect. Apart from the horrible smell of drainage from the bathroom. (room 511). This seemed to get worse as the week went on.
Stayed 6 nights in Jun 2019
Response from azuLinehotels Customer Service on 11 Jun 2019
Dear Tracey, Thank you so much for your pleasant and constructive feedback. It make us happy to know the hotel has met your expectations and we appreciate your observation, of which, we have taken note to make the appropriate follow-up. We hope you had some wonderful days in Ibiza and that you will join us at azuLinehotels in the future again. Best regards, Rebecca G.P. azuLinehotels Customer Service

6/10 Okay

Mal, Somerset

Liked: Staff & service, room comfort
The kitchenette was very basic, positioned a cupboard with no proper lighting. Also there were a few ants in the cupboard. The bathroom smelt musty but once we had flushed the bidet a couple of times that improved. Comfortable beds.
Stayed 4 nights in Oct 2018
Response from azuLinehotels Customer Service on 24 Oct 2018
Dear Mal, Customer opinions are a very big value for us, so thank you for notify us about your recent stay at our azuLine Hotel. We have been quite saddened to know that our rooms have not completely fulfill your expectations and, we have been a little bit surprised to read from your observations. We have taken note of your comment and will send it, immediately, to the hotel manager for consideration. On the other hand, we are happy to know that you have found the beds comfortable and we hope that you have enjoyed the rest of our hotel services and facilities. We will continue to work very hard with the aim to live up the expectations of all our guests and we hope we will have the opportunity to welcome you in the future again at azuLinehotels. Kind regards, Rebecca G.P. azuLinehotels Customer Service

10/10 Excellent

Darren

Great hotel
Excellent stay , fab staff , great food .
Stayed 3 nights in Sep 2018
Response from azuLinehotels Customer Service on 18 Sept 2018
Dear Darren, Thank you for your grear review. It make us very happy to know that you have enjoyed an excellent stay and to receive your fabulous words towards our hardworking and kind team. It is also nice to know that our gastronomy has fulfill your expectations and we certainly hope that we will have the pleasure to welcome you again in your next visit to Ibiza. Best regards, Rebecca G.P. azuLinehotels Customer Service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good accommodation, good food and friendly staff. Only negative was that food started to be cleared away as soon as the session time ended.
Stayed 7 nights in Aug 2018
Response from azuLinehotels Customer Service on 3 Sept 2018
Dear client, Customers opinions are a very big value for us, so thank you very much for sharing your comments with all travellers and with us. It is a pleasure for us to read such a friendly review as yours and we are pleased to know that our hotel facilities and food were up to your expectations. We take good note of your observation and will forward it to the hotel management for consideration. At last, we would like to thank you for your kind words towards our staff and, we hope to have the pleasure to welcome you in the future again at azuLinehotels. Kind regards, Rebecca G.P. azuLinehotels Customer Service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleased with our stay at this hotel. Modest hotel but they provide a good service in all areas i.e. food, room, cleanliness, staff.
Stayed 7 nights in Aug 2018
Response from azuLinehotels Customer Service on 21 Aug 2018
Dear guest, Thank you very much for sharing your positive review with all travellers and with us. We are happy to read that overall, you were pleased with our hotel and its different services and we very much hope that you took some unforgettable memories with you. We will be delighted to have the opportunity to welcome you in the future again at one of our azuLinehotels. With kind regards, Rebecca G.P. azuLinehotels Customer Service

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, clean and cool.
There was plenty of activities provided if you wanted to join in however you could just relax by the pool if you needed to. It was very clean, staff were helpful and friendly.
Stayed 7 nights in Jul 2018
Response from azuLinehotels Customer Service on 24 Jul 2018
Dear guest, Thank you very much for your kind review. We are pleased that you have noticed the extremely friendly atmosphere and competence of our committed employees. It is also good to know that the big variety of activities offered and our facilities contributed to your fantastic holiday experience. We would like to thank you once again for your kind review and will be most delighted to welcome you back to one of our azuLinehotels soon. Best regards, Rebecca G.P. azuLinehotels Customer Service

8/10 Good

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very tentative staff. We will definitely stay here again.
Stayed 7 nights in May 2018
Response from azuLine Hotels E-commerce Dep. on 28 Jun 2018
Dear Bernard Many thanks for sharing with us your experience at the hotel and for such a good comments. We are really happy to know the hotel was up to your expectations. We hope to have you again once more in Azuline Hotels. Best Regards

8/10 Good

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location, just needed better, Bigger beds
It's was all good and would 120% recommend to family & friends, location was superb, lots to do around the area nice Italian restaurant and the boat & bus goes straight to Ibiza town. Loved it 😎💘💝💞✈️. Bobby&Steve and Crew, East London, UK

4/10 Poor

tom, uruguay

Disliked: Cleanliness, property conditions & facilities, room comfort
Not a 4 stars hotel
Old hotel, bad cleaning, nosey rooms and bad wireless

6/10 Okay

hannah, tamworth, uk

Liked: Cleanliness, staff & service, property conditions & facilities
Good family hotel, close to the beach and shops
overall a good holiday at a nice hotel. Only criticism would be that there are no baby changing facilities - and the hot food wasn't always hot! One thing to bear in mind if you have 2 children of different ages. The baby/toddler pool is entirely separate from the main swimming pool so it's difficult to sit as a family. Staff were friendly and helpful, hotel was clean, rooms were spacious and the entertainment team were enthusiastic and brilliant with the kids. For a family resort, I'd go back

10/10 Excellent

Alison, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab holiday, fab food
Had a lovely holiday at the Azuline Atlantic in Es Cana. The room was spacious and clean. The food was excellent, with plenty of choice. The all inclusive option included a spanish type of "cornetto" and "magnum" at the snack bar. The entertainment team worked tirelessly to ensure every guest had fun (including a water aerobics work out with the head of the animation team dressing up as Lady GaGa and a foam party in the afternoon). All the staff including reception, bar and dining room were friendly and accommodating. The evening shows were enjoyable too. Happy holiday with plenty of memories.

10/10 Excellent

Jane, Ayrshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel!
Thoroughly enjoyed our stay at the Atlantic. We'd booked a one bedroom but were upgraded to a two bedroom which was great. The rooms were spotless. Food was nice but did get a bit repetitive after a week. The chef in the restaurant actually made chicken separately for my daughter when he overheard her saying she didn't fancy anything at the buffet. Snacks all day were great with free ice creams and cocktails on the all inclusive basis. Staff were helpful and friendly. Cannot fault the Atlantic on anything and will definitely be returning next year. Thank you!

4/10 Poor

Richard, Dublin

Liked: Staff & service
Disliked: Cleanliness, room comfort
Just not for me.
I spent two weeks in Ibiza. first week was with the better half- we stayed in Playa D'en Bossa (Hard Rock) and it was amazing- absolutely beautiful. For the second week I was alone and wanted to get away from the madness. I decided to choose this hotel based on its rating (4* at the time), its price and its full board option. Honestly this place just wasn't for me. I'm 25 and was alone for the majority of my stay- the food was deplorable. It really wasn't the best at all. I paid for full board but I only ate there once (breakfast, lunch and dinner). Sadly the room was below average as well- good air conditioning, bed clothes, shower accessories etc but the cleanliness was a major let down. I found a tampon under my bed on the second night and it certainly wasn't mine!! The hotel seemed to be more directed at families which is okay but it would have been nice to know prior to spending a week there. I ended up renting a car just so I could get away for the days (literally). The halls were very loud at night with (presumably) drunken men either shouting, fighting or playing on their way home from the local karaoke bar. The staff were very friendly and helpful. The activities available were quite good as well. I hate writing negative reviews so apologies but I felt like I had to in this instance. Overall: Underwhelmed.

6/10 Okay

Natalie, Kent

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Review
Stayed on in Ibiza after attending a music event. Hotel was clean and friendly but too noisy for me. Beds really uncomftable.

10/10 Excellent

Sarah, Eastbourne UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel close to beach & shops
Planned trip last minute to surprise my Best Friend who was staying at Punta Arabia. We came to Es Cana last year and loved having a coffee at a cafe over looking the beach every morning. The Hotel was just a few minutes walk from the cafe so in a perfect location. Very pleased with Hotel and room, very reasonable price, clean and friendly staff will book to come again next year.

10/10 Excellent

Carl, Los Angeles, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
In the quiet part of town in Ibiza - lots of families, but if you want rest and relaxation this is a nice place for it. Walked to nearby beaches, walked late at night around hotel, never felt unsafe. Breakfast buffet is good, not great. Rooms were beautiful - bed was a little too hard.

8/10 Good

margaret,mark, derbyshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
all good we booked at last minute had a good time [couple early 50s] food ok a bite quite in es cana but its time if year ,no hassel getting sun bed which is good staff lovely very clean at hotel .

6/10 Okay

955jayne, Warwickshire

Great location
`Room was comfortable although the lay out a bit strange. Pool area small for the size of the hotel. Great place if you have kids but if you want to relax this is not the place, next door hotel loud speaker is over powering all day long will not be staying here again

10/10 Excellent

david, yorkshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and resort
Stayed at the Atlantic early September self catering although most guests where all inclusive. The 4th floor room we had overlooked the pool at the side and also with sea views at the front. The one bedroom apartment was spotless with modern fittings and comfortable beds. As we were SC we didn't use the hotel restaurant so can't comment on that but there was always sun beds available around the large pool. There is a also kids pool and play area. This was our third stay at the Atlantic and will no doubt go again at some point.

8/10 Good

Anna, Norway

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was nice, big rooms and a small kitchen to cook food. It was comfortable and the rooms themselves were quiet. The hotel is in a calmer area in Ibiza, with a pretty nice beach only 300 meters away. For our taste a bit too many tourists in the area, and there were much nicer beaches in other area's in Ibiza. However we took some boat-trips with a ferry that went to Cala Llonga and also Formentera.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Got better with time
Upon arriving, the receptionist was very rude. We had paid in advance but for some reason their central reservation team didnt know send it to them. When I suggested that she takes a look at the email confirmation, she advised me that she cant accept that. I gave her the name of the person I dealt with, she still refused to accept it. Eventually she called the office and was advised that payment was made. There was 8 of us, and that was not the welcome we expected. Aside from that, it was a nice hotel and nice amenities, though the food was not always nice and the breakfast selection was quite limited.

8/10 Good

Abraham

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Maria

Stayed 4 nights in Aug 2023
Response from Hotel Atlantic by Llum on 13 Sept 2023
Buenos días Maria, muchas gracias por sus 5 estrellas! Esperamos verle pronto por aquí de nuevo. Un saludo.

8/10 Good

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2023
Response from Hotel Atlantic by Llum on 3 Jul 2023
Buenos días Pedro, muchas gracias por su buena calificación! Esperamos verle pronto por aquí de nuevo. Un saludo.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
Het is het net niet.
Het is een rustig hotel. Maar het is het allemaal net niet. De bedden zijn hard en het eten is vaak hetzelfde. All inclusief stelt niet zo heel veel voor. Smiddags ligt er een koekje en dat was het wel. De service is prima en het is ook schoon. Het was over het algemeen een prettig verblijf maar zoals ik al zei, het is het net niet.
Stayed 3 nights in Jun 2023
Response from Hotel Atlantic by Llum on 28 Jun 2023
Goedemorgen,Bedankt voor het kiezen van ons hotel tijdens uw bezoek; we zijn blij dat uw verblijf bij ons aangenaam was en we zullen blijven werken om ervoor te zorgen dat als u ons weer bezoekt, u een betere indruk zult hebben.Met vriendelijke groet van Hotel Atlantic by Llum.

2/10 Terrible

Sibylle

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Das Hotel war nich gepflegt und müsste mal saniert werden. Im Zimmer war sehr viel beschädigt. Schimmel im Bad . Dreckig . Im poolbereich Fliesen beschäftigen so das man noch ohne Schuhe laufen konnte . Frühstück sehr schlecht. Betten federkern Matratze die so durchgelegen waren das man nicht drauf schlafen konnte. Usw.
Stayed 7 nights in Sep 2022
Response from Hotel Atlantic by Llum. on 20 Oct 2022
Liebe Sibylle,Es tut uns sehr leid für den Eindruck, den Sie von unserem Hotel hatten. Sie werden verstehen, dass wir immer versuchen, sicherzustellen, dass unsere Gäste unser Haus mit einem Lächeln verlassen, und es tut uns leid, dass wir dies bei Ihnen nicht erreicht haben.Wir werden weiter daran arbeiten, uns in allen Bereichen zu verbessern, denn es gibt immer Raum für Verbesserungen.Wir senden Ihnen einen herzlichen Gruß vom Hotel Atlantic by Llum.

10/10 Excellent

marion

Stayed 7 nights in Aug 2022
Response from Hotel Atlantic by Llum. on 20 Oct 2022
Dear Marion, thank you for your great review, we hare happy to know that you enjoyed your time with us. Regards from Ibiza

10/10 Excellent

Andre

Stayed 1 night in Aug 2022
Response from Hotel Atlantic by Llum. on 20 Oct 2022
Cher Andre, on vous remercie por votre notation à propos de votre séjour chez nous. On est tres contents de saboir que vous y avez profité. Cordialement

6/10 Okay

ANDREW

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 12 nights in Aug 2022
Response from Hotel Atlantic by Llum. on 20 Oct 2022
Dear Andrew,Thank you for taking a few minutes to share your review of your stay; we are sure that if you decide to visit us again, we will make your stay with us even better.We send you greetings

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A estadia foi boa. O quarto estava limpo e higiénico. As comodidades do hotel eram boas e os funcionários também !!
Stayed 5 nights in Aug 2022
Response from Hotel Atlantic by Llum. on 20 Oct 2022
Dear traveller, we are really happy that your stay with us has been that pleaseant. We will be happy to welcome you back if you return to Ibiza

8/10 Good

Paola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Il balcone con vista mare e Alba
Stayed 9 nights in Aug 2022
Response from Hotel Atlantic by Llum. on 20 Oct 2022
Buon pomeriggio Paola, grazie mille per la valutazione e il commento. Siamo lieti di sapere che vi sono piaciuti i panorami e i tramonti del nostro hotel. Tornate quando volete, saremo lieti di vedervi.

8/10 Good

Kloé

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Un manque d’amabilité incroyable de la part du personnel.
Stayed 7 nights in Aug 2022
Response from Hotel Atlantic by Llum. on 20 Oct 2022
Chère Kloé, merci pour avoir pris de votre temp pour partager votre experience dans notre hôtel. On est desolé pour votre commentaire à propos de notre personnel, il est une des choses las plus estimées. On espère que vous nous donnerez une autre oportunité si vous retournez à Ibiza. Cordialement