Deluxe Twin Room
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Reviews of Motel Ingham

2.5 out of 5
Motel Ingham
62 Townsville Rd, Ingham, QLD

Reviews

8.0

Very good

Rating 10 - Excellent. 43 out of 109 reviews" "
Rating 8 - Good. 41 out of 109 reviews" "
Rating 6 - Okay. 14 out of 109 reviews" "
Rating 4 - Poor. 3 out of 109 reviews" "
Rating 2 - Terrible. 8 out of 109 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

Janet

Disliked: Cleanliness, staff & service, property conditions & facilities
I have never left a bad review before, but fell compelled to warn others about this property. We stayed here in January, 2024. The only reason we stayed in Ingham was to see nearby Wallaman Falls. On arrival, the staff claimed not to have our prepaid reservation. After spelling my name to them several times, they finally found the reservation. We had reserved the spa room, assuming it would be 1 of the best rooms as it was the most expensive room. In fact it was small, dirty, full of ants and cockroaches, and smelled like sewage. We were awoken by others in the common areas checking in late at night. Overall the worst place we stayed during our 3 month journey.
Stayed 1 night in Jan 2024

2/10 Terrible

FATIH

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room had bugs over the bed. The situation has been notified to them.! However they ignored.! Motel Ingham staffs could act more meticulously & attentive rather than being rude by saying that, you’re not a Queenslander, and acting like, those situations was normal things.! if they servicing on the motel & tourism sector! Guys you have a lot of things to learn about it! First things about honesty in the business.! Also I kindly requested from them personally on first day, second day of booking refund, rather than canceling over the online. ! Because room wasn’t ok! Not clean, no plates, taps wasn’t working properly and broken! Moreover We didn’t sleep after long way trip from NSW. Me and my mum were so upset and unhappy in this situation. They told to me previously they will refund to me second day of booking, somehow they didn’t share any of with me any documents of the refund, after that, I went to office other day following day morning, and asked them about refund they still said to me about their policy! Seems like they care more about their policy rather than costumer happiness and right & fair service to costumer. A few hours later I went to their office again coz my mum said they may fix the room after those issues and I had asked them can we stay again if the room is ok, the manager said already I refunded to you. But Refund receipt shows different card numbers and it wasn’t mine.! Anyway I wish them best!
Stayed 2 nights in Feb 2024

6/10 Okay

Melissa

Dripping tap & water on bathroom floor - a slipping hazard. A lightbulb loose & not working. Dirty outside with cigarette butts . But bed was comfortable & air con worked so over all okay
Stayed 1 night in Feb 2024

8/10 Good

Kristen

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night at Motel Ingham. Room was clean and had everything we needed. Beds were comfortable. Right across from TYTO Wetlands and the information centre, but about a 10min walk to main town centre (nice walk during daylight along the wetlands boardwalk). Floors were tiled and with it being wet season, would just suggest having a floor mat at the door to wipe shoes as you enter.
Stayed 1 night in Jan 2024

8/10 Good

Pierre

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very friendly receptionist good size room
Stayed 1 night in Jan 2024

10/10 Excellent

Lynette

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very comfortable
Stayed 1 night in Jan 2024

10/10 Excellent

Marion

Stayed 1 night in Jan 2024

10/10 Excellent

Ikuhiro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service and clean room
Stayed 3 nights in Dec 2023

10/10 Excellent

Matthew

Stayed 1 night in Dec 2023

10/10 Excellent

Jamie

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff who made our trip easy
Stayed 1 night in Nov 2023

10/10 Excellent

Tayah

Stayed 1 night in Sep 2023

10/10 Excellent

Alex

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and tidy convenient location, friendly staff
Stayed 1 night in Sep 2023

6/10 Okay

Alexander, Lavers Hill

Travelled with partner
Room was very small with only a double size bed. I asked for a room change but was told there was no other room available although several rooms then remained vacant . obviously the problem was that we had already paid by then!
Stayed 2 nights in Aug 2023

8/10 Good

Kellie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We found the staff very helpfull .Our stay we felt safe and conditions of the motel was excellent. We thank the staff for their support and kindness it was much appreciated
Stayed 1 night in Aug 2023

10/10 Excellent

Trevor

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very clean property and friendly people.
Stayed 1 night in Aug 2023

4/10 Poor

Sharon

Liked: Staff & service
Stayed 2 nights in Jul 2023

8/10 Good

phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

6/10 Okay

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Room to move
The motel was too cramped for two people. It was surprisingly small especially the bathroom. Otherwise the motel room was well kept neat and clean and well placed. Advice about room size when booking would be good for potential guests.
Stayed 2 nights in Jul 2023

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very relaxing experience , good to unwind
Stayed 3 nights in Jun 2023

4/10 Poor

Sergio

Disliked: Property conditions & facilities, room comfort
Very old place in need of refurbishment.
Stayed 1 night in Jun 2023

6/10 Okay

Lisa

Disliked: Cleanliness, property conditions & facilities
Average
Stayed 1 night in Jun 2023

8/10 Good

Denise

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very hospitable and helpful staff
Stayed 2 nights in Jun 2023

4/10 Poor

Damien

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Photos used are very old and motel is very dated
Stayed 2 nights in May 2023

10/10 Excellent

Beau

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good over nighter
Stayed 1 night in Apr 2023

10/10 Excellent

Susan

Stayed 1 night in Apr 2023

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly check in and convenient location
Stayed 1 night in Mar 2023

8/10 Good

Kaye

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only there 1 night passing through but we found it clean, comfortable and the staff were very friendly and helped out were ever possible. It was a little noisy from traffic at first but nothing that kept us awake. Would definitely stay there again.
Response from Teresa and Stephen on 7 Jan 2023
Thank you for your review, we look forward to seeing you again soon

6/10 Okay

Peter

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Tired and run down Room nothing like the advertised website picture.

10/10 Excellent

Belinda

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great overnight stay
Stayed 1 night in Dec 2022
Response from Teresa and Stephen on 7 Jan 2023
Thank you for your review, we hope to see you again

8/10 Good

beth

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was exactly as it presented on wotif - neat, clean, perfect place for an overnight stay after a ten hour drive.
Response from Teresa and Stephen on 7 Jan 2023
Thank you for your review, we hope to see you again

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Nov 2022
Response from Teresa and Stephen on 7 Jan 2023
Thank you for your review, we hope to see you again

8/10 Good

Krystle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aircon stopped working in our room, we was moved into another room free of charge.
Stayed 2 nights in Oct 2022
Response from Teresa and Stephen on 17 Oct 2022
Thank you for your review, we hope to see you again soon

10/10 Excellent

Jude

Stayed 1 night in Oct 2022
Response from Teresa and Stephen on 17 Oct 2022
Thank you for your review, we hope to see you again soon

10/10 Excellent

Lance

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice motel, Friendly & Welcoming staff. easy walk to the CBD.
Stayed 1 night in Sep 2022
Response from Teresa and Stephen on 17 Oct 2022
Thank you for your review, we hope to see you again soon

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Teresa and Stephen on 17 Oct 2022
Thank you for your review, we hope to see you again soon

6/10 Okay

Suzanne

Travelled with group
Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022
Response from Teresa and Stephen on 17 Oct 2022
Thank you for your review, we hope to see you again soon

2/10 Terrible

Mary-Jane

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was not clean on arrival. Stains on sheets.
Stayed 2 nights in Sep 2022
Response from Teresa and Stephen on 17 Oct 2022
Thank you for your review,

10/10 Excellent

Graeme

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good convenient location for an overnight stay, nice clean room.
Stayed 1 night in Aug 2022
Response from Teresa and Stephen on 17 Oct 2022
Thank you for your review, we hope to see you again soon

8/10 Good

scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable room for a quick stay
Stayed 1 night in Jul 2022
Response from Teresa and Stephen on 17 Oct 2022
Thank you for your review, we hope to see you again soon

8/10 Good

scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little room for our 1 night. Bonus spa bath
Stayed 1 night in Jul 2022
Response from Teresa and Stephen on 17 Oct 2022
Thank you for your review, we hope to see you again soon

8/10 Good

Kerrie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great spot !
Stayed 1 night in Jul 2022

2/10 Terrible

Robin

Stayed 2 nights in Jul 2022

8/10 Good

Litia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beds very comfortable. Overall a clean and cosy little room.
Stayed 1 night in May 2022
Response from Teresa and Stephen on 17 Oct 2022
Thank you for your review, we hope to see you again soon

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spa room was nice, pleasant outlook over veranda to lush palm leaves. Comfy bed. Friendly efficient staff.
Stayed 1 night in May 2022
Response from Teresa and Stephen on 17 Oct 2022
Thank you for your review, we hope to see you again soon

10/10 Excellent

Russell

Stayed 1 night in Apr 2022
Response from Teresa and Stephen on 17 Oct 2022
Thank you for your review, we hope to see you again soon

8/10 Good

Tammy

Travelled with family
Liked: Staff & service
central to access the town and activies
Stayed 1 night in Apr 2022

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness
Excellent service great people went the extra mile to really look after us so friendly and amazing people thanks so much
Stayed 1 night in Feb 2022
Response from Teresa And Steve on 27 Feb 2022
Thank you for your review it was lovely having you. Hope to see you again