Vitoria Hotel Guide - Instituto Reserva Kautsky hotels in Vitoria, Brazil.

"The property is very good , clean , crew very good too . "

"Quarto limpo, cafe da manhã ótimo! Muito bem localizado"

"First room it was a really bad leak in the bathroom but they relocated us to another room. Internet never worked on the restaurant area so was no way to work while eating due to the time difference. So we were limited to work WiFi just soap no shampoo/conditioner travel when we arrived. I know the state is hot but it was no comforter for night sleep I know we should ask and I know if we did definitely they would’ve brought it to us, but I don’t think those are things that should or it wasn’t need to be asked for. I’m not complaining. I’m just giving ideas for mandatory stuff to be inside of the room while guest arrive on a five star hotel. "

"Os quartos são minúsculos e já passaram do tempo de serem renovados: ar condicionando pingando, paredes precisando de pintura entre outros"

"So we went here for a getaway during our stay in Brazil. When we arrived found out that no one speaks english which website makes it sound like there is staff thag does. The room we booked was also right above the kids center which was very loud even till 10pm. It was also the off season so there was an incredible amount of construction going on around during the day right close to our room. The staff was excellent though. Very helpful and accommodating. The food was much the same each day. This place is great for families with young kids. "

"Extremely confusing and a huge hassle to check in. I booked on Expedia and then some other company messaged me on WhatsApp saying I need to give them my name, personal information and credit card to check in. There was no mention of any of this during the booking. So I imagine it is a scam. But they seem to have all the information about me checking in and they kept telling me on the WhatsApp that if I don’t check in through with them, I won’t be able to do it with the front desk. I called Expedia and they said that it is a scam because they don’t know anything about this. It is not mentioned in their checking system. Finally it turns out it was the hotel but they don’t approach you with the same name of the hotel. It’s a different company name and they also ask you for a security deposit which was not mentioned during the reservation. And they don’t give you any towels or toiletries other than what’s there at the moment of arrival. It is extremely hard to check in and deal with them and they don’t take care of you afterwards."

"It was good, very nice people, beautiful place "