Vitoria Hotel Guide - Instituto Reserva Kautsky hotels in Vitoria, Brazil.

"Spectacular view, clean and spacious room."

"So we went here for a getaway during our stay in Brazil. When we arrived found out that no one speaks english which website makes it sound like there is staff thag does. The room we booked was also right above the kids center which was very loud even till 10pm. It was also the off season so there was an incredible amount of construction going on around during the day right close to our room. The staff was excellent though. Very helpful and accommodating. The food was much the same each day. This place is great for families with young kids. "

"The customer service is very professional and friendly! Place is clean and safe! The food is Great! Great for a Family Vacation "

"Funcionários super simpático. Ótimo café da manhã"

"Extremely confusing and a huge hassle to check in. I booked on Expedia and then some other company messaged me on WhatsApp saying I need to give them my name, personal information and credit card to check in. There was no mention of any of this during the booking. So I imagine it is a scam. But they seem to have all the information about me checking in and they kept telling me on the WhatsApp that if I don’t check in through with them, I won’t be able to do it with the front desk. I called Expedia and they said that it is a scam because they don’t know anything about this. It is not mentioned in their checking system. Finally it turns out it was the hotel but they don’t approach you with the same name of the hotel. It’s a different company name and they also ask you for a security deposit which was not mentioned during the reservation. And they don’t give you any towels or toiletries other than what’s there at the moment of arrival. It is extremely hard to check in and deal with them and they don’t take care of you afterwards."

"Great view from the rooftop pool area. Parking is available, but located around the corner from hotel entrance. Shops and supermarket near by were convenient. Breakfast was good with multiple options daily. Rooms were very basic without hairdryer, shampoo, conditioner, or shower caps. Overall a good hotel downtown Vitória."

"Very nice"

"Hotel is old, outdated, and dirty. There were clumps of hair attached to the comforter, towels were stained and smelled bad, even the coffee at breakfast had a funny taste. As if this wasn’t enough, they charged us a hundred dollars more at checkout because their “rates went up overnight.” Even after showing them the email confirmation with the correct rates, they couldn’t care less. This place is disgusting and run by crooks. Do not stay here. "