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Reviews of Twin Swans Motel

3.5 out of 5
Twin Swans Motel
189-199 Glen Innes Road, Inverell, NSW

Reviews

9.2

Wonderful

Rating 10 - Excellent. 65 out of 100 reviews" "
Rating 8 - Good. 30 out of 100 reviews" "
Rating 6 - Okay. 3 out of 100 reviews" "
Rating 4 - Poor. 1 out of 100 reviews" "
Rating 2 - Terrible. 1 out of 100 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Vincent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed for 2 nights and it was disappointing that the room was not serviced at all. We went out during the day and returned to the unmade bed and dirty cups and plates still in the room. Besides this, the room was clean.
Stayed 2 nights in Jan 2024

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific service, lovely room - very comfortable
Stayed 1 night in Jan 2024
Response from Kerrie on 17 Jan 2024
Thank you so much for your lovely reviewWe hope to see you again soon

10/10 Excellent

Lee

Stayed 2 nights in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Kerrie on 17 Jan 2024
Thank you for your wonderful review

8/10 Good

Nicole, Birkdale

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Office on 23 Oct 2023
Thank you for staying with us our friendly staff are alwayson hand to make your stay comfortable and enjoyable. Thanks

10/10 Excellent

Anthony

Liked: Staff & service, property conditions & facilities
Comfortable and spacious
Stayed 1 night in Oct 2023
Response from office on 23 Oct 2023
Thank you are staying with us our staff are always ready to make your stay care free and comfortable. Thanks

8/10 Good

thomas, quakers hill

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2023
Response from office on 23 Oct 2023
Thank you for staying with us our staff are here to make your stay comfortable and relaxing. Thanks

10/10 Excellent

Filip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Office on 23 Oct 2023
Thank you for staying at the Twin Swans Motel our staff are only to happy to help make your stay comfortable and enjoyable.Thanks

10/10 Excellent

Judy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a visit!
Very welcoming hosts. The complex was extremely clean, which was greatly appreciated. Nice quiet surroundings after a very busy day. I’d definitely recommend a stay and will be back myself.
Stayed 2 nights in Sep 2023
Response from Office on 23 Oct 2023
Thank you for staying at the Twin Swans Motel our staff are here to make your stay comfortable and relaxing , Thanks

8/10 Good

Shani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, roomy and clean. Good to stay in a motel that has a proper door key and windows that open. A useful addition would be a hand towel hook near the hand basin. Otherwise well equipped with all the basics. Comfy bed.
Stayed 2 nights in Sep 2023
Response from Office on 23 Oct 2023
Thank you for staying at the Twin Swans Motel our staff are always ready to help make your stay comfortable and relaxing.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Manager on 8 Sept 2023
Thank you very much for your lovely review

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from office on 23 Oct 2023
Thank you for staying at the Twin Swans Motel our staff are here to help you and make your stay comfortable and relaxing.

10/10 Excellent

Edwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good quality, well maintained motel with everything required for a comfortable stopover.
Stayed 1 night in Aug 2023
Response from Office on 23 Oct 2023
Thank you for staying at the Twin Swans Motel our staff are here to make your stay comfortable and relaxing.Thanks

10/10 Excellent

Kwan

Travelled with partner
Liked: Amenities
Motel refurbished excellently
Stayed 1 night in Aug 2023
Response from Manager on 8 Sept 2023
Thank you so much for your lovely review

10/10 Excellent

Mel

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly staff, easy check in close to town
Stayed 2 nights in Aug 2023
Response from Manager on 8 Sept 2023
Thank you so much for your review

8/10 Good

patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Richard

Stayed 1 night in Aug 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

Alison

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was as immaculate, the reception and welcome upon arrival fantastic and very helpful with ditrict knowledge. A great motel to stay and feel at home. Revamped rooms well worth the $$$.
Stayed 1 night in Jul 2023

8/10 Good

Rodney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Jo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Well appointed, clean and newly renovated room. Only draw back was road noise which is difficult for motel to manage!
Stayed 1 night in Jul 2023

10/10 Excellent

Paula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
A great little country hotel, arrived to friendly staff and super clean! Also comfy bed!
Stayed 2 nights in Jul 2023

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

ALAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Host very friendly and helpful - would stay again
Stayed 2 nights in Apr 2023

10/10 Excellent

Jo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms. Quiet. Lovely, helpful staff. Will stay again
Stayed 1 night in Apr 2023

10/10 Excellent

steve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The managers were very friendly and accomodating. The unit was very clean and had everything we required. Great location. Would highly recommend.
Stayed 1 night in Apr 2023
Response from Lyndy on 24 Apr 2023
you were a pleasure to host , we thankyou for your kind review.

8/10 Good

Natasha

Stayed 1 night in Mar 2023

8/10 Good

Adrian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet, easy to enter main road. Carpark gravel surface no parking bays marked.
Stayed 1 night in Feb 2023

6/10 Okay

Shane

Liked: Staff & service, amenities, property conditions & facilities

8/10 Good

Paris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat and Tidy room for the night, about a 3 minute drive into town.
Stayed 1 night in Nov 2022

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best and cleanest motel ever stayed in, unit was lovely and immaculate. Would not hesitate to recommend to other travellers
Stayed 1 night in Oct 2022

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was fine for the two nights we were there. There is a Sports Club close for meals but otherwise you had to drive into town. The room was okay but a rather small bathroom. Room good for a couple.
Stayed 2 nights in Sep 2022

10/10 Excellent

Adam

Stayed 1 night in Sep 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Cathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thankyou we had a comfortable stay
Stayed 2 nights in Aug 2022
Response from kerrie on 28 Aug 2022
Thank you CathyWe are pleased you enjoyed your stay with us

10/10 Excellent

Vernice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When we checked in on the afternoon of the 12th,
Stayed 1 night in Aug 2022

8/10 Good

Bernadette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very efficient service. Friendly staff.Excellent cleanliness; strong,hot shower. Very comfortable bed. No “bells and whistles”, but good value for a short stay.
Stayed 1 night in Jul 2022

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fabulous 3 day stay. Everyone was friendly and nothing was a hassle to them. Thank you so much, we will be back!
Stayed 3 nights in Jul 2022
Response from kerrie on 26 Jul 2022
Thank you so much Lauren ,we are pleased you enjoyed your stay with us

10/10 Excellent

Adele

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Clean plenty of room and could easily look after outselves for the night and breakfast
Stayed 1 night in May 2022

10/10 Excellent

elizabeth

Stayed 1 night in May 2022

10/10 Excellent

Pam

Liked: Staff & service, amenities, property conditions & facilities
Very pleasant reception staff. Rooms cleaned and restocked daily. Linen & towels good quality. Slightly busy road noise in the evenings. Overall, a very pleasant stay.
Stayed 2 nights in May 2022

10/10 Excellent

Graeme

Liked: Staff & service, amenities, property conditions & facilities
Great stay, dry friendly staff 😊
Stayed 2 nights in Apr 2022

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean property. Quiet and great owners.
Stayed 1 night in Apr 2022

10/10 Excellent

Karen

Stayed 1 night in Apr 2022

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great weekend accomodation
Very clean and tidy accomodation and perfect for what we needed. Reception very friendly and helpful and welcoming. Convenient location to everything. Will stay again when next in Inverell.
Stayed 2 nights in Nov 2021

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and clean staff friendly
Stayed 2 nights in Nov 2021

8/10 Good

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms and staff where fabulous
Stayed 1 night in Nov 2021
Response from Gary on 8 Nov 2021
Thanks for taking the time to comment. We will ensure that this is passed on to all staff (who try so hard).

2/10 Terrible

Steven, Mt coolum

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I paid for a room with a spa bath in its advertising. There was nothing like that only a shower. I will be asking for a refund adjusted to the room I was given.
Stayed 1 night in Oct 2021
Response from codo on 21 Oct 2021
We are sorry that you did not enjoy your experience with us, we endeavour to cater to all our guests wants and needs, we would encourage you to check carefully your booking details so that you are in fact offered the correct room for your stay, we hope that you will look again to stay at our lovely motel. Management

10/10 Excellent

Nathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best and clean I’ve been to lately and friendly service
Stayed 1 night in Aug 2021