Isacc Bay Beach

When we first checked in we were put in a room that was not supposed to be given. It was filthy and was stripped down, no fitted sheet, no hairdryer, no coffee maker, iron, ironing board. The floor was filthy. We talked to the manager and she put us into a nicer room that was clean with everything it should have. We were moved to that room later in the second day of our stay. The property and staff were both very nice and accommodating.

The property was ok. Nothing spectacular. The rooms (at least my room) could be better. They need some upkeep. Stains on the bedding and curtains. Chips in the furniture. Rust on the light fixtures. Wall fixtures and outlets are loose. The best part was the staff who were super friendly and helpful, and I thought the food at the buffet was pretty good. Room service could have more options, but the staff got room service orders up to you pretty quick. The entertainment was ok…not my cup of tea, but others seemed to have enjoyed it. The bar was ok, but the bar staff was great. The pool and beach areas were good, nothing elaborate, but it was easy to get chairs at the pool and chairs/umbrellas at the beach. Overall, I would say the property was very “mid” as the kids would say, but a little tender love and care to the rooms would improve it a lot.

Overall Baha mar is a beautiful place with beautiful pools, beach, hotel rooms. Plenty to do for kids as well as adults. What is terrible is the service. It is almost impossible to get any type of service wether it’s housekeeping, bar, dinner, or pool service. It is evident why: There is an automatic 15 percent service charge on every bill. For this reason no one at the hotel actually cares to be efficient or provide good service. People don’t smile. I sort of get it. If I was already getting my tip and the most I was going to get on top is an extra 5-10 percent, I wouldn’t have an incentive to service. You will hear the employees talking about guests etc. Overall however people will still come because the pools, waterpark, and beach are excellent. If you can get by without good service still a good place to come to.