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Reviews of Hotel Casa Maraf - Isla Mujeres

3 out of 5
Hotel Casa Maraf - Isla Mujeres
Av. Francisco I. Madero Mz 4-LOTE 10,, Isla Mujeres, QROO

Reviews

6.4
Rating 10 - Excellent. 29 out of 131 reviews" "
Rating 8 - Good. 32 out of 131 reviews" "
Rating 6 - Okay. 30 out of 131 reviews" "
Rating 4 - Poor. 15 out of 131 reviews" "
Rating 2 - Terrible. 25 out of 131 reviews" "

7.0/10

Cleanliness

6.6/10

Staff & service

5.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

JUAN, Union City

Liked: Cleanliness, staff & service, property conditions & facilities
I have great location in Isla Mujeres I recommend it
Stayed 3 nights in May 2024

2/10 Terrible

Robin

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
You’d be better off sleeping on the beach. Absolutely terrible. Front desk lady is one of the worst parts of the trip. I read the reviews and thought ehhh maybe people are picky. No really heed the warning and DONT stay. Can’t emphasize enough- DONT STAY
Stayed 6 nights in Feb 2024

6/10 Okay

Brianna

Stayed 4 nights in Feb 2024

2/10 Terrible

Sherrie

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Isla Mijeres
We booked 3 nights and had to move out after the first night. The room was very small but clean. The biggest problem was the balcony as the door wouldn’t open. Also there was a solid 5 foot solid wall for the railing The tv didn’t work. When we asked at the front desk if we could move & the clerk said “no” The housekeeper said there was a room for us to move to
Stayed 3 nights in Feb 2024

2/10 Terrible

Kliti

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not be fooled by the pictures... unortunately it was not as great as it seemed. PROS: Close Proximity to Ferry, Restaurants and Playa Norte CONS: The rooms were very close to each other and you could hear babies crying,banging and slamming of doors -Bathroom was extremely small- barely enough room to sit down in toilet -bathroom had a very bad smell - like sewage -A piece of hair was found under bed sheets -The room had only 1 bed, there was no chairs or small table
Stayed 4 nights in Jan 2024

6/10 Okay

Karl

Stayed 5 nights in Jan 2024

6/10 Okay

Cynthia

Travelled with partner
Liked: Property conditions & facilities
Disliked: Amenities
The room was size wise was good. Bathroom was too small. Our shower was plug. At the moment of check out was nobody at the counter so, we left the key and controllers at the counter.
Stayed 1 night in Jan 2024

2/10 Terrible

Camille

Disliked: Amenities, property conditions & facilities
This property is located within walking distance of all the attractions on the north end. That’s all I can say good. The rooms are certainly not what is pictured. Very uncomfortable bed, only provided with a sheet. No blanket or quilt. Only given 2 towels for a 6 day stay. Requested new towels 2 days before we were given towels with holes all in them. No wash cloth or floor mat. Cold showers as well. I will not stay here again or recommend this hotel to anyone else.
Stayed 5 nights in Dec 2023

2/10 Terrible

Mohammad

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Do not stay in this hotel. There was no water in the hotel entire period of the time we stayed in there. Went to the beach and came back with wet clothes and no water to shower, or toilet can’t be used either. Such a horrible experience. Had to buy 5 water bottles each at $5 just to get by. Ughhhhh.

2/10 Terrible

FABIOLA

Stayed 1 night in Aug 2023

6/10 Okay

Daniela

Liked: Cleanliness, staff & service
Solo tuvimos un pequeño problema con el aire acondicionado
Stayed 2 nights in Jul 2023

6/10 Okay

jason

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 3 nights in Apr 2023

8/10 Good

Julio

Liked: Cleanliness
5 days I stay in the second floor with balcony I feel the hotel it was OK for the price Close to everything !, definitely things to improve 1 Hot water 2 table And chairs in the room 3 maybe free coffee in the morning 4 it’s missing the welcome to mexico feeling 5 It’s not box safe in the room n working condition 6 redesign the Bathroom for More Space 7 In general is a OK place to stay for a budget trip

6/10 Okay

Christian

Stayed 2 nights in Mar 2023

10/10 Excellent

Barbara

Travelled with group
Liked: Cleanliness, property conditions & facilities
Well priced.
Stayed 1 night in Feb 2023

4/10 Poor

Samantha

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The safe on our room wasn’t attached to anything, you could literally pick it up off the shelf and walk out with it.
Stayed 4 nights in Mar 2023

8/10 Good

Alexander

Travelled with partner
Liked: Cleanliness, staff & service
We just needed to unexpectedly crash for one night. This did the trick. It is close to everything we needed, AC and shower were working and it was OK for the price. It is very clean. We did not have hight expectations for 60USD/night.
Stayed 1 night in Feb 2023

6/10 Okay

Karen

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The property was inexpensive at $110 CAD a night, it was clean & the staff responsive when I asked for a blanket (there were only sheets) & toilet paper. It was close to the beach & restaurants. The pictures are not representative of the space. It is very small & some of the lights do not work. One morning we had no water & the next - just cool water however at least we could shower. Our view was of a cement wall however we did have a balcony.
Stayed 3 nights in Feb 2023

6/10 Okay

Rhonda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

Manuel

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
People are very kind, helpful. If you want a big resort, this isn’t for you, but if you want a clean place to stay across the street from the ocean, this is it, you are in the middle of everything, walking distance to everything. We had a private room with a large balcony. I stay last week and am headed back Wednesday for the rest of my trip. I love the island , the waters are absolutely beautiful, the locals are great.
Stayed 2 nights in Feb 2023

4/10 Poor

Yelena

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only nice thing was drinking water in the lobby. Room smelled toxic, like sewer entire time. Beds are full size, hard. All linens stained. No shampoo body wash, just one bar soap. No hair dryer, no bathroom shelf like advertised. Sliding glass outside to little balcony but you can see the outside. Most Electrical outlets do not work. Very noisy especially when raining, the rain guards create so much noise. One sheet to cover. False advertising!!!!
Stayed 2 nights in Jan 2023

2/10 Terrible

Audrey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID AT ALL COSTS
Low price is not worth it. Place is filthy. Dirty room, dirty sheets, dirty towels. Front desk tried to say it was oxidization, but other hotels in area that I’ve stayed at don’t have this issue. Pictures on web not accurate at all. Rooms are tiny, with absolutely no amenities. Place is cheap and location is great, but that’s the only good thing. Inoperable bathrooms. No manager on site to address issues. Place was inhabitable and hotel refused to refund our money without us being able to stay one night of our 5 night booking.
Stayed 5 nights in Jan 2023

2/10 Terrible

Mariam

6/10 Okay

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didnt like that there was only enough water for 1 person to shower. Had to use bottles of water for husband to shower. Other than that no complaints
Stayed 1 night in Dec 2022

6/10 Okay

PATRICIA

4/10 Poor

Patrick

Travelled with partner
Disliked: Staff & service, amenities
The room was extremely small, almost cruise ship size. The only window that opened was to a communal hallway so it couldn't be used. No matter how many times we asked for our room to be cleaned, it was only done 4 times in 10 days. There is not a single chair in the hotel in case you wanted to sit down. If you happen to be on Isla Mujeres and needed a place for 1 night it would be ok, but if you are staying for any lenght of time there are many better options available.
Stayed 9 nights in Nov 2022

4/10 Poor

LUCIE

Disliked: Amenities, property conditions & facilities
Staff is friendly and location is great but that’s about it.

8/10 Good

Dante

Travelled with partner
Liked: Cleanliness, staff & service
The location accuracy is bad. I was unable to walk so the attendant changed our booking to a first floor room which is really great!
Stayed 2 nights in Sep 2022
Response from CM on 19 Sept 2022
We greatly appreciate your visit, we look forward to seeing you soon

10/10 Excellent

Sara

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2022

8/10 Good

Paris

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a very nice small boutique hotel. Everything is closed by. Nice staff!
Stayed 1 night in Jul 2022
Response from CM on 8 Aug 2022
Thank you for your visit. Regards

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Location is excellent. Everything is near this unit. Wifi is very strong. AC is excellent. Service was great. View of ocean from balcony awesome. Room is basic and has what you need for up to 2 people. They added a mini fridge and microwave during my visit. They also have free water in thr lobby
Stayed 7 nights in Jun 2022
Response from CM on 21 Jun 2022
Thank you for your visit. Regards

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy
It was good
Stayed 7 nights in Apr 2022
Response from Casa Maraf on 5 May 2022
Thanks for your visit. Regards

2/10 Terrible

Hugo

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The only good thing about this place is its location
Stayed 3 nights in Mar 2022
Response from CM on 6 May 2022
Dear Hugo, thanks for your visit. Regards

2/10 Terrible

Kady

Stayed 1 night in Apr 2022

2/10 Terrible

Jeremy

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom was terrible and moldy Beds were ok
Stayed 1 night in Apr 2022
Response from CM on 6 May 2022
Good morning dear Jeremy, we apreciate your comments. We are working to improve our service. Regards

6/10 Okay

ALMA NANETTE

Travelled with group
Por el precio está ok
El Hotel Tiene que excelente ubicación, el aire acondicionado funciona bien, está limpio, solo que las camas solo tienen una sabana. Muy básico. No tiene ventanas, por el precio Está ok. No tiene mini refri, mucho menos microondas.
Stayed 1 night in Apr 2022
Response from CM on 6 May 2022
Buenos dias estimada Alma, agradecemos sus observaciones, seguiremos trabajando para mejorar el servicio. Saludos!

4/10 Poor

Michaela

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I stayed at this place before. It was totally clean. This time the ceiling in the shower had mold and the plaster was peeling. The towel racks looked crappy because of the color peeling. Yes this is small property but still should be taken care of.
Stayed 1 night in Mar 2022
Response from CM on 6 May 2022
Buenas tardes estimada Michaela, le agradezco sus observaciones y las tendremos en cuenta para mejorar esos aspectos. Saludos cordiales

6/10 Okay

Chastity

Liked: Cleanliness, staff & service
Love the island…
I wasn’t given the room I requested. The room had no refrigerator or microwave. This was my second time staying at the Casa Maraf and I spent more with less amenities.
Stayed 3 nights in Mar 2022
Response from Daniel on 9 Mar 2022
Dear Chastity, we really appreciate your feedback and all your comments about your stay because that is what makes us working hard everyday to make a memorable stay for all our guests

8/10 Good

Daisy, Edinburg

Stayed 3 nights in Feb 2022

8/10 Good

LAURA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice and place was clean and in a great location.
Stayed 2 nights in Dec 2021
Response from Daniel on 9 Feb 2022
Hi dear! Thank you so much for all your comments!

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great. Close to coffee shop/breakfast, all restaurants and to beach. Room was clean and enough space. We were greeted with a smile at the front desk and check in process was simple. Doors to rooms are very thin. It would be nice if sliding glass doors open to outside sitting area.
Stayed 1 night in Dec 2021
Response from Daniel on 9 Feb 2022
Dear Kimberly, thank you so much for all your comments, we really appreciate it!

8/10 Good

Bodo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and Kind. I inadvertently booked a very basic interior room and was offered one with a balcony (at an additional charge) without any problems. Its location and price was what interested me the most. Rooms are basic and clean.
Stayed 9 nights in Oct 2021

2/10 Terrible

Floyd

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom
When you flushed the toilet the waist comes up in the shiwe drain The water from showe was not draining The night stand on either side has no lamps The rain falls 2 days in row the the room was drenched with water 8f you are 5feet 10 inches watch your head as you climb the stairs to get to the 2nd and 3rd floor no elevator Yes their is TV in the room 30 channels but none in english The bathroom can fit a 5 year old child 8n their If you are 6ft good luck using the toilet
Stayed 4 nights in Sep 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great service from the staffs. Room was clean. Recommend a place stay while in Cacun.
Stayed 2 nights in Jun 2021
Response from Hilda on 27 Jun 2021
Thank you for your visit. It will always be a pleasure to receive you in this your home

4/10 Poor

Martha Alicia Rios

Travelled with family
No hacen la limpieza! la habitación muy pequeña! En las fotos se veía más grande! Las sábanas, cama y almohadas de muy baja calidad !
Stayed 3 nights in Feb 2024

8/10 Good

Aylin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien jjivadl
Stayed 1 night in May 2024

10/10 Excellent

Felipe

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrico, cerca del ferri
Stayed 1 night in Apr 2024

6/10 Okay

Ismael Lavergne

Stayed 8 nights in Mar 2024

4/10 Poor

Daniel

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Emplacement très bien pour dépanner seulement inacceptable d’avoir une chambre pas de fenêtre sur l’extérieur et demande d’avoir une autre chambre avec fenêtre et non réceptive
Stayed 2 nights in Feb 2024

10/10 Excellent

Ana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gustó que mi habitacion tenia varios detalles y sin problema me asignaron otra. Es una habitacion con lo básico para dormir, pero a ISla no vas a un resort, vas a disfrutar de la Isla!!!! Serviciales, a 2 cuadras del ferry, a 1 cuadra de transportes. Muy cerca de comercios, comidas. Caminando a playa norte. Todo muy cerca y centrico! A 2 cuadras del oxxo, y justo al lado de un SIX para comprar cualquier cosa. Repetiria sin pensarlo en mi proximo viaje!!! Gracias!!!
Stayed 2 nights in Feb 2024