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Reviews of Villas Keh

Villas Keh
Col.Caridad del Cobre Mnz.144 lote 007, Calle Palo Bravo, Isla Mujeres, QROO

Reviews

9.4

Exceptional

Rating 10 - Excellent. 15 out of 18 reviews" "
Rating 8 - Good. 1 out of 18 reviews" "
Rating 6 - Okay. 1 out of 18 reviews" "
Rating 4 - Poor. 1 out of 18 reviews" "
Rating 2 - Terrible. 0 out of 18 reviews" "

10/10

Cleanliness

8.8/10

Staff & service

9.8/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Tyler

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Villa Keh was a great place! Super clean, quite and the property managers were fantastic! They helped with taxis when needed (Jorge and his brother are awesome) and had a spot right in front of Villa for our golf cart. Pool was clean and the lights are reslly relaxing at night. I would stay again!
Stayed 7 nights in Feb 2024
Response from Mariana Pinzon on 14 Mar 2024
MUCHAS GRACIAS POR SU COMENTARIO ESPERAMOS VERLOS PRONTO

10/10 Excellent

Travis

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Jan 2024
Response from Mariana Pinzon on 1 Mar 2024
Muchas gracias por su comentario. esperamos verlos pronto

10/10 Excellent

Sondra

Travelled with family
Liked: Cleanliness, property conditions & facilities
Liked the mid island location and easy access to all areas
Stayed 7 nights in Jan 2024
Response from Mariana Pinzon on 1 Mar 2024
muchas gracias por su comentario, nos da gusto que le haya gustado nuestra casa. esperamos verlos pronto

10/10 Excellent

Illiana

Travelled with family
Liked: Property conditions & facilities
We absolutely loved our stay at Villas Keh!!! Mariana was so attentive and very helpful with any questions we had. Would highly recommend and definitely would stay here again on future trips to Isla!!!
Stayed 3 nights in Sep 2023
Response from Villa keh on 23 Sept 2023
Muchas gracias, Illiana. Fue un gusto recibirlos. Esperamos verlos pronto.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This was a great private little house. This being our first time in Mexico, we weren’t too sure at first about the location. The area seemed a bit rundown. After we had a chance to explore the island, we realized that other than the resort areas, this is the island’s way. The location is central to the island so it was easy to get to either end of the island by golf cart. I had read a review that the owner had set up a taxi to pickup from the ferry so I asked her to do that for us too. She also provided a golf cart for an extra fee. I did not know ahead of time that the golf cart would be required to be paid in cash- that would have been helpful to know upfront. She was very responsive to messages. The water cooler ran out of water and she had some brought over in just over an hour. It is also near the local grocery store. She arranged a taxi to return to the ferry on our last day as well. Having two bedrooms each with their own bathrooms was nice too.
Stayed 6 nights in Dec 2022
Response from mariana on 16 Jan 2023
Hello, good afternoon, thank you very much for your comments. We are happy that you liked our website. We hope to see you soon

10/10 Excellent

Edith

Travelled with family
Liked: Cleanliness, property conditions & facilities
The property was super clean, very new, and beautifully decorated. There were 3 tvs, and 3 ACs. The kitchen was fully equipped. The beds were super comfortable. Mariana, the manager, answered all emails fast, and was very nice. We enjoyed this villa a lot!
Response from mariana on 16 Jan 2023
Thank you very much for your comments. We are pleased that you liked our house. We hope to see you soon.

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, room comfort
A Mid-Island Gem We'll Definitely Return To
This was our fourth visit to the island and our first time staying at Villas Keh. We were very impressed. The location is perfect for us, mid island, away from the craziness of Playa Norte but still close to everything via golf cart or short taxi ride. This property in particular is walking distance to a few favorites: Oscar’s Grill, La Hach, and Cochinita Pios. The unit was immaculately clean when we arrived and re-cleaned (and stocked) every other day. That was a huge perk for us as we usually rent houses rather than "hotels". Fresh water was provided in a water cooler that also had a hot water dispenser. Another huge perk! The showers are large with consistently hot water, the beds are big and comfortable, and there are plugs and mirrors everywhere which makes the unit very user friendly. The AC is exceptionally cold and we had to set it pretty high if we used it at all. It was nice having AC in the living area as well as many properties on the island don’t. We didn’t use the patio much, but I would have liked to have taken advantage of the provided grill—just didn’t have the time. I also regret not taking advantage of the pool which was also immaculate and vacant during our stay. All in all, a great mid-island option that’s clean, comfortable, easy, and really pays attention to detail. We definitely recommend!
Stayed 9 nights in Oct 2022
Response from Mariana on 12 Nov 2022
Thank you very much for your visit, we are glad that our effort is reflected in your comments. we wait for you soon.

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Darling little house perfect for a party of 5. The pool was a nice extra we really enjoyed. And the AC blew wonderfully. The power went out one night but was back on shortly. Would def stay here again.
Stayed 6 nights in Jul 2022
Response from Mariana Pinzón on 9 Aug 2022
Thank you for your comments. We are delighted that you enjoyed your stay, we hope to see you again.🤩

4/10 Poor

Lisa and Don

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 9 nights in Apr 2022

10/10 Excellent

Dragana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Our stay at the Villa Keh was exceptional. Mariana went above and beyond to help us with all of our needed. Our flight was canceled and we needed to adjust our stay for 1 day less, she immediately adjusted our reservations without any penalties. She arranged a cab to pick us up from the ferry, and also arranged a golf cart with an amazing rate. The villa was exceptionally clean and very specious with 2 master bedrooms each with their own bathrooms. Kitchen comes fully equipped. Mariana also arranged housekeeping for us with no extra charge. The location is amazing, Close to Oscar's Italian restaurant and few other great restaurants nearby. The city center and Playa Northe is only 8 min golf cart ride away, but we enjoyed piece and quite at the Villa away from the main tourist area. I highly recommend this place. We'll certainly be back again:)
Stayed 10 nights in Jan 2022
Response from mariana on 2 Mar 2022
muchas gracias por sus comentarios esperamos verlos pronto. Y tenerlos en nuestra casa. Estamos muy contentos de que eligieran nuestra casa

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Mariana Pinzón on 2 Oct 2019
Muchas gracias por su visita, nos da gusto que nuestro esfuerzo se vea reflejado en sus comentarios. los esperamos pronto. Atte. su amiga Mariana

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from FAMILIA on 3 May 2019
GRACIAS FUE UN PLACER A TENDERLOS

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thumbs up for family trip!
Good location if you don't want to be in the north beach area, which is more touristy. You will want to take a taxi from the ferry because there are places without sidewalks along the way. It's only around 50 pesos. Our children, 9 and 11, loved the pool even though it was small. They also loved being able to put up hammocks to sleep in their room. There is a popular pizza place basically half a block away on the main road. There is also a grocery store - Cheddauri - a short taxi/golf cart ride away. If we had to do it over again, we would rent a golf cart. The hotel provided one the first day and it was great to tour the island and offered more flexibility than taxis away from the tourist area. I think it was 550 pesos a day. The only disappointing part was that when we went to pay, they charged us about $40 to use a card. We went to 3 different ATMs to get pesos and avoid the charge before we just gave up. All 3 ATMs were out of cash. Overall, we would stay here again and the staff was very helpful and prompt aside from the fee.
Stayed 3 nights in Mar 2019
Response from Mariana Pinzon on 27 Apr 2019
Hi Michael, it was a pleasure for us to have you as a guest, thank you very much for your comment, we would like to have you back to our Villa.

10/10 Excellent

Pramod, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place for families with kids.
Our children very much for enjoyed the apartment and pool. Clean house. Friendly staff. Supermarket close by. Adults can walk/run end to end of Isla Mujeres. Quiet nights. They own couple golf carts to rent which are better than from rental places..
Stayed 6 nights in Mar 2018
Response from Very nice place for families with kids. on 2 Apr 2018
Thank you for staying with us! We care much about making the stay of our guests as pleasant as possible, We hope to see you again in the coming year.

10/10 Excellent

Sylvia, los angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean
Staff was very accommodating, picked us up from and to the ferry, rented us a golf cart at a very reasonable price, made sure we had everything we needed, I highly recommend this villa.

6/10 Okay

Michelle, Anchorage

Liked: Cleanliness, room comfort
Disliked: Staff & service
Not what I was expecting...
I received a confirmation e-mail from the hotel manager reminding me of our stay. We had been told the hotel would provide transportation from the ferry terminal to the hotel. After waiting for 20 minutes in front of the terminal, the hotel manager located us and led us to the golf carts they had brought to carry the four of us and our 6 bags of luggage to the hotel. They did not offer to help with getting the bags to the carts, nor did they assist with loading the bags. The hotel itself is attractive and the pictures shown on the website are accurate. However, the neighborhood is very poor and run down, not at all what we were expecting. It turned out we were the first guests to occupy the second floor suite. It was clean and comfortable. The hotel is not set up to accept credit cards, so we paid in cash. There is no daily maid service, and small amenities such as a sponge to wash dishes, dish towels, a broom (there was a dust pan), and other small items were not provided. The hotel provided clean towels and toilet paper, upon request. There was no trash bin outside to take trash to, and there were no trash bags provided, so the trash did pile up during our stay. My main complaint is that Hotels.com gave this hotel a 4-star rating, even though we were only the second guests to stay there. I'm not sure what they based this rating on, but I would only give the hotel a 2-star rating, at best.

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Es una Excelente Propiedad, solo haría la observación de que NO CUENTA CON ESTACIONAMIENTO, en lo personal no me siento seguro dejando mi vehículo en la calle, sin embargo no tuve ningún inconveniente.
Stayed 3 nights in Apr 2023
Response from Mariana on 13 Apr 2023
Hola Sr,carlos muchas gracias por su comentario, le ofrezco una disculpa sobre el estacionamiento. lo tendremos en cuenta.

10/10 Excellent

Omar Felipe

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
La villa 1 está excelente, muy limpia y todos sus servicios funcionan bien.
Response from marian on 31 Dec 2022
Muchas gracias Sr. Omar, esperamos verlos de nuevo en nuestra casa