We had two families stay for five nights. Two couples with seven children ages 4-17 between them. We loved having 3 living room spaces so all different ages had a place to be. There were more than enough beds and ample sheets and towels. Location was a great split between the Tetons and Yellowstone.
One thing to know about the house: the kitchen is on level 2 so you'll have to carry groceries and such up.
So ... Now the issue. The hottub had a broken jet which caused water to spray into the air constantly. We contacted the property manager and she indicated they were aware and a part had been ordered but it wouldn't be here during our stay. Ok, stuff happens, but if they knew about it ahead of time it seems we should have been told in advance as this was one of our search features in looking for a place. She sent a text the night we checked in and told her about the issue which said she would send someone over right away. 48 hours later.... We called her again because the water level had gone down enough (because of the broken jet) that the pump would have burned out of it kept running without adequate water. We asked if there was a hose and she said there was one locked in the basement and she would come over to open the closet. However, she informed us the outdoor spicket was broken and the only way to fill was to hook the hose up under the kitchen sink. She said she didn't know how to do this and couldn't get anyone over until the next day and asked if anyone in our party could do it. We did. She came over and gave us the hose and left and the guys filled the hottub. If we hadn't told her there would be damage to the hottub I believe she would have just said to leave it and not come at all. Then, one of the pool service people came an hour before or checkout when we were packing up, the one she'd told us by name would be over ASAP on the first night. He told us he'd never gotten a phone call at all. When I texted her and told her this, she then said he was out of the area and she had sent someone else over while we were gone one day. He told us he'd been close and could've come anytime (and also no one else came over). Long story short, we felt put off and deceived. Her final answer was simply sorry for the inconvenience. While it was only a small part of an otherwise lovely stay, it was poor customer service; if they couldn't fix the problem they should have offered some sort of compensation but instead just paid lip service to the issue.