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Reviews of DoubleTree by Hilton Istanbul Topkapi

5 out of 5
DoubleTree by Hilton Istanbul Topkapi
Orta Mahalle, Anit Sokak: No: 1, Bayrampasa, Istanbul, Istanbul

Reviews

7.8

Good

Rating 10 - Excellent. 433 out of 1001 reviews" "
Rating 8 - Good. 251 out of 1001 reviews" "
Rating 6 - Okay. 118 out of 1001 reviews" "
Rating 4 - Poor. 82 out of 1001 reviews" "
Rating 2 - Terrible. 117 out of 1001 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Samir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thx
Stayed 1 night in Apr 2024
Response from Zineb zaid.Guest relations on 26 Apr 2024
Dear Samir,Thank you for valuable time to complete our guest questionnaire to share your recent Double Tree by Hilton İstanbul Topkapı experience with us.We are delighted to learn that we were able to make you comfortable in our property and to secure a pleasant stay for you in general.We are certainly looking forward to welcoming you back to our hotel in nearest future.Sincerely,Double Tree by Hilton İstanbul Topkapı Team

8/10 Good

mansour

Liked: Cleanliness, staff & service, property conditions & facilities
great nice wander full 👍👍
Stayed 2 nights in Mar 2024
Response from Zineb Zaid . Guest Relations on 16 Mar 2024
Dear Mansour,Thank you for valuable time to complete our guest questionnaire to share your recent Double Tree by Hilton İstanbul Topkapı experience with us.We are delighted to learn that we were able to make you comfortable in our property and to secure a pleasant stay for you in general.We are certainly looking forward to welcoming you back to our hotel in nearest future.Sincerely,

10/10 Excellent

Denis, Indio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Zineb zaid Misafir ilişkisi on 6 Mar 2024
Sayın Denis,Öncelikle, konaklamanızda Double Tree by Hilton İstanbul Topkapı’yı tercih ettiğiniz ve değerli vaktinizi ayırıp görüşlerinizi paylaştığınız için teşekkür ederiz.Sizlere hizmet vermekten ve memnun olduğunuzu görmekten mutluluk duyduk.Sizi en kısa sürede tekrar ağırlamayı diler, gelişimimize katkıda bulunduğunuz için teşekkür ederiz.Saygılarımızla,

10/10 Excellent

Havva

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice clean and comfortable hotel.
Stayed 7 nights in Feb 2024
Response from Zineb zaid Misafir ilişkisi on 6 Mar 2024
Sayın Havva,Öncelikle, konaklamanızda Double Tree by Hilton İstanbul Topkapı’yı tercih ettiğiniz ve değerli vaktinizi ayırıp görüşlerinizi paylaştığınız için teşekkür ederiz.Sizlere hizmet vermekten ve memnun olduğunuzu görmekten mutluluk duyduk.Sizi en kısa sürede tekrar ağırlamayı diler, gelişimimize katkıda bulunduğunuz için teşekkür ederiz.Saygılarımızla,

8/10 Good

Jerome, Sidney

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay. I couldn't figure out how to turn down the room heat. Fantastic breakfast buffet. The concierge was very helpful with tour and shuttle arrangements. Very beautiful city with many highlights
Stayed 2 nights in Feb 2024
Response from Zineb zaid.Guest relations on 18 Feb 2024
Dear Jerome,Thank you for valuable time to complete our guest questionnaire to share your recent Double Tree by Hilton İstanbul Topkapı experience with us.We are delighted to learn that we were able to make you comfortable in our property and to secure a pleasant stay for you in general.We are certainly looking forward to welcoming you back to our hotel in nearest future.Sincerely,

10/10 Excellent

Yasin

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Zineb zaid.Guest relations on 9 Jan 2024
Dear Yain,Thank you for sharing your experience and staying at Double Tree by Hilton İstanbul Topkapı.It is always a great pleasure to read a comment left by our Guests because these commentaries help us to improve the growth and quality of our hotel and our services. It’s our duty to ensure that you spend unforgettable moments in our hotel and we are delighted that you did.We hope to welcome you back soon.Sincerely,

10/10 Excellent

Glenard

Response from Zineb zaid Misafir ilişkisi on 8 Feb 2024
Dear Glenard,Thank you for valuable time to complete our guest questionnaire to share your recent Double Tree by Hilton İstanbul Topkapı experience with us.We are delighted to learn that we were able to make you comfortable in our property and to secure a pleasant stay for you in general.We are certainly looking forward to welcoming you back to our hotel in nearest future.Sincerely,Double Tree by Hilton İstanbul Topkapı Team

2/10 Terrible

Marya

Stayed 4 nights in Dec 2023
Response from Zineb zaid.Guest relations on 4 Jan 2024
Dear Marya,Greetings from Double Tree by Hilton İstanbul Topkapı. Thank you for your valuable time to consider us.Kindly accept our sincere apologies if your stay did not meet your expectations.Your feedback is instrumental in helping us identify the areas in which we can potentially improve.We are expecting to welcome you back to our hotel next time you will travel to our area.

6/10 Okay

Shahla

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is no restaurant or any coffee shop anywhere close to this hotel. If u wanna eat u have to take taxi and go somewhere to eat . The carpets r very dirty. And the hotel restaurant is very expensive we bough food only for one person 1200 that’s about 70 Canadian dollar only dinner for one and no taste
Stayed 6 nights in Nov 2023
Response from Zineb Zaid . Guest Relations on 8 Jan 2024
Dear Shahla,Greetings from Double Tree by Hilton İstanbul Topkapı. Thank you for your valuable time to consider us.Kindly accept our sincere apologies if your stay did not meet your expectations.Your feedback is instrumental in helping us identify the areas in which we can potentially improve.We are expecting to welcome you back to our hotel next time you will travel to our area.Sincerely,

6/10 Okay

Mohamed

Stayed 1 night in Nov 2023
Response from Zineb zaid.Guest relations on 8 Jan 2024
Dear Mohamed,Thank you for sharing your experience and staying at Double Tree by Hilton İstanbul Topkapı.It is always a great pleasure to read a comment left by our Guests because these commentaries help us to improve the growth and quality of our hotel and our services. It’s our duty to ensure that you spend unforgettable moments in our hotel and we are delighted that you did.We hope to welcome you back soon.Sincerely,

8/10 Good

Taha

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
The check in was smooth. The staff was polite and courteous and they tried their best to make our stay as comfortable as possible. The hotel has good breakfast, with a lot of variety. The only thing is that the location is a bit far away from key attractions...therefore often one must rely on taxis which can be hard to find sometimes and can be expensive. Overall the hotel is good.. and I would recommend staying here
Stayed 6 nights in Oct 2023
Response from Zineb zaid.Guest relations on 9 Jan 2024
Dear Taha,Thank you for taking the time to share your recent experience in Double Tree by Hilton İstanbul Topkapı.Our main priority as Hilton family is to serve our guests impeccably during their stay at our hotel. The valuable information you have kindly shared with us will be taken into consideration to make sure that our guests receive excellent service at all times.It would be our pleasure if we could welcome you back to the Double Tree by Hilton İstanbul Topkapı.Sincerely,

2/10 Terrible

Phong

Stayed 3 nights in Oct 2023
Response from Zineb zaid.Guest relations on 8 Jan 2024
Dear Phong,Greetings from Double Tree by Hilton İstanbul Topkapı. Thank you for your valuable time to consider us.Kindly accept our sincere apologies if your stay did not meet your expectations.Your feedback is instrumental in helping us identify the areas in which we can potentially improve.We are expecting to welcome you back to our hotel next time you will travel to our area.Sincerely,

2/10 Terrible

Rupak

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Zineb zaid.Guest relations on 9 Jan 2024
Dear Rupak,Greetings from Double Tree by Hilton İstanbul Topkapı. Thank you for your valuable time to consider us.Kindly accept our sincere apologies if your stay did not meet your expectations.Your feedback is instrumental in helping us identify the areas in which we can potentially improve.We are expecting to welcome you back to our hotel next time you will travel to our area.Sincerely,

2/10 Terrible

D

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023
Response from Zineb zaid.Guest relations on 9 Jan 2024
Dear D,Greetings from Double Tree by Hilton İstanbul Topkapı. Thank you for your valuable time to consider us.Kindly accept our sincere apologies if your stay did not meet your expectations.Your feedback is instrumental in helping us identify the areas in which we can potentially improve.We are expecting to welcome you back to our hotel next time you will travel to our area.Sincerely,

6/10 Okay

ANAND

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was average and far and inconvenient
Stayed 6 nights in Oct 2023
Response from Zineb zaid.Guest relations on 9 Jan 2024
Dear ANAND,Greetings from Double Tree by Hilton İstanbul Topkapı. Thank you for your valuable time to consider us.Kindly accept our sincere apologies if your stay did not meet your expectations.Your feedback is instrumental in helping us identify the areas in which we can potentially improve.We are expecting to welcome you back to our hotel next time you will travel to our area.Sincerely,

10/10 Excellent

Luai

Stayed 2 nights in Sep 2023
Response from Zineb zaid.Guest relations on 9 Jan 2024
Dear Luai,Thank you for sharing your experience and staying at Double Tree by Hilton İstanbul Topkapı.It is always a great pleasure to read a comment left by our Guests because these commentaries help us to improve the growth and quality of our hotel and our services. It’s our duty to ensure that you spend unforgettable moments in our hotel and we are delighted that you did.We hope to welcome you back soon.Sincerely,

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Oct 2023
Response from Zineb zaid.Guest relations on 9 Jan 2024
Dear Michael,Thank you for sharing your experience and staying at Double Tree by Hilton İstanbul Topkapı.It is always a great pleasure to read a comment left by our Guests because these commentaries help us to improve the growth and quality of our hotel and our services. It’s our duty to ensure that you spend unforgettable moments in our hotel and we are delighted that you did.We hope to welcome you back soon.Sincerely,

10/10 Excellent

Yasameen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general everything was very good just little bit the cleaning service .. otherwise excellent the breakfast buffet they have very good.. reception people they are so nice .. the people working in the restaurant they are so friendly specially Kamal .. and special thx for Askim
Stayed 10 nights in Sep 2023
Response from Zineb zaid.Guest relations on 9 Jan 2024
Dear Yasameen,Thank you for sharing your experience and staying at Double Tree by Hilton İstanbul Topkapı.It is always a great pleasure to read a comment left by our Guests because these commentaries help us to improve the growth and quality of our hotel and our services. It’s our duty to ensure that you spend unforgettable moments in our hotel and we are delighted that you did.We hope to welcome you back soon.Sincerely,

10/10 Excellent

Hyunjin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Zineb zaid.Guest relations on 9 Jan 2024
Dear Hyunjin,Thank you for valuable time to complete our guest questionnaire to share your recent Double Tree by Hilton İstanbul Topkapı experience with us.We are delighted to learn that we were able to make you comfortable in our property and to secure a pleasant stay for you in general.We are certainly looking forward to welcoming you back to our hotel in nearest future.Sincerely,

2/10 Terrible

Metin

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
All is bad nothing to say anything
Stayed 3 nights in Sep 2023
Response from Zineb zaid.Guest relations on 9 Jan 2024
Sayın Metin,Konuğumuz olduğunuz ve deneyiminizi bizlere vakit ayırarak paylaştığınız için teşekkür ederiz.Otelimizdeki konaklamanızın size hayal kırıklığı yaşattığını ve beklentilerinizi karşılayamadığımızı öğrenmekten derin üzüntü duyduğumuzu bilmenizi isteriz. İyileştirici önlemleri alabilmemiz için deneyiminize dikkatimize sunduğunuz için teşekkür ederiz.Size daha iyi bir konaklama sağlamak için bize ikinci bir şans vermeyi düşüneceğinizi umuyoruz.Saygılarımızla,

8/10 Good

Ahmed

Stayed 3 nights in Sep 2023
Response from Zineb zaid.Guest relations on 9 Jan 2024
Sayın Ahmed,Öncelikle, konaklamanızda Double Tree by Hilton İstanbul Topkapı’yı tercih ettiğiniz ve değerli vaktinizi ayırıp görüşlerinizi paylaştığınız için teşekkür ederiz.Sizlere hizmet vermekten ve memnun olduğunuzu görmekten mutluluk duyduk.Sizi en kısa sürede tekrar ağırlamayı diler, gelişimimize katkıda bulunduğunuz için teşekkür ederiz.Saygılarımızla,

8/10 Good

Ahmed

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
It is very good hotel and location
It is very good and comfortable
Stayed 5 nights in Sep 2023
Response from Zineb zaid.Guest relations on 9 Jan 2024
Dear Ahmed ,Thank you for valuable time to complete our guest questionnaire to share your recent Double Tree by Hilton İstanbul Topkapı experience with us.We are delighted to learn that we were able to make you comfortable in our property and to secure a pleasant stay for you in general.We are certainly looking forward to welcoming you back to our hotel in nearest future.Sincerely,

10/10 Excellent

Nexhmije

Travelled with family, Business traveller
Liked: Amenities
The hotel is located far away from the main attractions points in Istambul. The staff is very courteous and helpful, they try to fulfill every request . There is an indoor swimming pool .. we did not use .. there is a charge of 60TL for the caps you have to use when entering the pool. No other caps were allowed which I found it very strange. They simply wanted to charge you for using the pool which I refused to do so. The breakfast was amazing .. turkish breakfast is famous .. lots of variety of food .waiters were very helpful .. Faruk will go above and beyond to assist us during breakfast. The hotel is close to KoC Hastanesi hospital 4 min walk . That’s the reason we choose this hotel. Overall very good hotel which I recommend
Stayed 4 nights in Sep 2023
Response from Zineb zaid.Guest relations on 9 Jan 2024
Dear Nexhmije,Thank you for sharing your experience and staying at Double Tree by Hilton İstanbul Topkapı.It is always a great pleasure to read a comment left by our Guests because these commentaries help us to improve the growth and quality of our hotel and our services. It’s our duty to ensure that you spend unforgettable moments in our hotel and we are delighted that you did.We hope to welcome you back soon.Sincerely,Double Tree by Hilton İstanbul Topkapı Team

6/10 Okay

LABISA

Stayed 2 nights in Sep 2023
Response from Zineb zaid.Guest relations on 9 Jan 2024
Dear LABİSAGreetings from Double Tree by Hilton İstanbul Topkapı. Thank you for your valuable time to consider us.Kindly accept our sincere apologies if your stay did not meet your expectations.Your feedback is instrumental in helping us identify the areas in which we can potentially improve.We are expecting to welcome you back to our hotel next time you will travel to our area.Sincerely,

10/10 Excellent

rizwana

Travelled with group
Liked: Amenities
Though a little out of the way, the hotel was great. Very clean and comfortable, staff were helpful and attentive.
Stayed 1 night in Aug 2023
Response from Zineb zaid.Guest relations on 9 Jan 2024
Dear Rizwana,Thank you for sharing your experience and staying at Double Tree by Hilton İstanbul Topkapı.It is always a great pleasure to read a comment left by our Guests because these commentaries help us to improve the growth and quality of our hotel and our services. It’s our duty to ensure that you spend unforgettable moments in our hotel and we are delighted that you did.We hope to welcome you back soon.Sincerely,

8/10 Good

Aditya

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the service was good except for the fact that there were limited dining options. Every time you need to go somewhere, you need to call a taxi. Some taxi drivers would not charge you by meter if they are coming from the Asian side of the city towards the hotel.
Stayed 4 nights in Aug 2023
Response from Double Tree by Hilton Topkapı Team on 21 Aug 2023
Dear Aditya,Thank you for taking the time to share your recent experience in Hampton by Hilton Old City.Our main priority as Hilton family is to serve our guests impeccably during their stay at our hotel. The valuable information you have kindly shared with us will be taken into consideration to make sure that our guests receive excellent service at all times.It would be our pleasure if we could welcome you back to the Hampton by Hilton Old City.Sincerely,

6/10 Okay

Mahmoud

Business traveller, Travelled with partner
Disliked: Amenities, property conditions & facilities
Very standard and the place is dull
Stayed 2 nights in Aug 2023
Response from Double Tree by Hilton Topkapı Team on 21 Aug 2023
Dear Mahmoud,Thank you for taking the time to share your recent experience in Hampton by Hilton Old City.Our main priority as Hilton family is to serve our guests impeccably during their stay at our hotel. The valuable information you have kindly shared with us will be taken into consideration to make sure that our guests receive excellent service at all times.It would be our pleasure if we could welcome you back to the Hampton by Hilton Old City.Sincerely,

8/10 Good

muzamal

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Double Tree by Hilton Topkapı Team on 21 Aug 2023
Dear Muzamal,Thank you for taking the time to share your recent experience in Hampton by Hilton Old City.Our main priority as Hilton family is to serve our guests impeccably during their stay at our hotel. The valuable information you have kindly shared with us will be taken into consideration to make sure that our guests receive excellent service at all times.It would be our pleasure if we could welcome you back to the Hampton by Hilton Old City.Sincerely,

8/10 Good

Nawal

Stayed 3 nights in Jul 2023
Response from Double Tree by Hilton Topkapı Team on 21 Aug 2023
Dear Nawal,Thank you for taking the time to share your recent experience in Hampton by Hilton Old City.Our main priority as Hilton family is to serve our guests impeccably during their stay at our hotel. The valuable information you have kindly shared with us will be taken into consideration to make sure that our guests receive excellent service at all times.It would be our pleasure if we could welcome you back to the Hampton by Hilton Old City.Sincerely,

8/10 Good

Samaria

Liked: Cleanliness, staff & service, property conditions & facilities
The view was of cemetery
Stayed 1 night in Jul 2023
Response from Double Tree by Hilton Topkapı Team on 21 Aug 2023
Dear Samaria,Thank you for taking the time to share your recent experience in Hampton by Hilton Old City.Our main priority as Hilton family is to serve our guests impeccably during their stay at our hotel. The valuable information you have kindly shared with us will be taken into consideration to make sure that our guests receive excellent service at all times.It would be our pleasure if we could welcome you back to the Hampton by Hilton Old City.Sincerely,

6/10 Okay

Qadeer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel and the usual Double tree by Hilton service. Breakfast was good. Location is for business people. Not for someone who wants to visit the SultanAhmet, Grand bazaar, Spice bazaar or Taksim square. About twenty minutes walk to the closet Tram.
Stayed 6 nights in Jun 2023
Response from Zineb zaid.Guest relations on 9 Jan 2024
Dear Qadeer,Greetings from Double Tree by Hilton İstanbul Topkapı. Thank you for your valuable time to consider us.Kindly accept our sincere apologies if your stay did not meet your expectations.Your feedback is instrumental in helping us identify the areas in which we can potentially improve.We are expecting to welcome you back to our hotel next time you will travel to our area.Sincerely,

2/10 Terrible

FURQAN

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This property next to graveyard you don’t wanna wake up and having a graveyard view from your room specially when you on vacation … even for ice and glass and plate you asked in your room have to pay … will never stayed in this property … and advise anyone not to stay in this hotel and this area it’s far from all good places …
Stayed 4 nights in Jun 2023
Response from Zineb zaid.Guest relations on 9 Jan 2024
Dear FURQAN,Greetings from Double Tree by Hilton İstanbul Topkapı. Thank you for your valuable time to consider us.Kindly accept our sincere apologies if your stay did not meet your expectations.Your feedback is instrumental in helping us identify the areas in which we can potentially improve.We are expecting to welcome you back to our hotel next time you will travel to our area.Sincerely,

10/10 Excellent

Vidya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Comfortable Stay
A perfect stay, minutes away from the heart of the city. A gorgeous property, with friendly staff, ample parking, & a wonderful breakfast spread fit for Kings & Queens. The room was extremely comfortable, water pressure in the shower was great. Was able to enjoy the sauna multiple times, a nice way to end the night. Had a relaxing massage. No negatives about this property or my stay. Would recommend & would stay here again, when in Istanbul.
Stayed 3 nights in May 2023
Response from Zineb zaid.Guest relations on 9 Jan 2024
Dear Vidya,Thank you for valuable time to complete our guest questionnaire to share your recent Double Tree by Hilton İstanbul Topkapı experience with us.We are delighted to learn that we were able to make you comfortable in our property and to secure a pleasant stay for you in general.We are certainly looking forward to welcoming you back to our hotel in nearest future.Sincerely,

8/10 Good

Sohail

Travelled with partner
Liked: Cleanliness, staff & service
Firstly, if you’re only here for a short time you do not want to be booking here. I was only here for 3 days and I wish I knew the area more better. There is nothing close by, and by close by I mean within 10 minutes walking distance. We arrived really late so it was difficult to find food however we found a good spot (forgot the name), you take a right from the hotel and carry on walking STRAIGHT for about 15 minutes, well worth the walk. The location of this double tree Hilton is in Topkapi, which means you have nothing nearb. I was using public transport every day, either trams or taxi. Tram is very cheap but taxis can be costly based on the driver, however you may use Uber or iTakski. The staff were polite and helpful however I feel like upon entry, staff could be more welcoming considering it’s the ‘Hilton’. The communication prior to arriving was not the best as I messaged the hotel a few times to try and do a special do for my wife but it didn’t work, perhaps there was some internet issues. I didn’t see the full facilities in the hotel so it would be unfair of me to make comments however I know they have a terrace view at the top which is pretty decent. The room itself has an outdated TV, which I’m sure Hilton should change to something more worthwhile. I’d have hoped being in 2023 and in Hilton we would have smart tv’s.The room size is decent for sure, I thought it was a good price to pay but looking around Topkapi I feel like I could have gone for better options
Stayed 3 nights in May 2023
Response from Zineb zaid.Guest relations on 9 Jan 2024
Dear Sohail,Thank you for sharing your experience and staying at Double Tree by Hilton İstanbul Topkapı.It is always a great pleasure to read a comment left by our Guests because these commentaries help us to improve the growth and quality of our hotel and our services. It’s our duty to ensure that you spend unforgettable moments in our hotel and we are delighted that you did.We hope to welcome you back soon.Sincerely,

10/10 Excellent

Haris Sohan

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Zineb zaid.Guest relations on 9 Jan 2024
Sayın Haris Sohan,Öncelikle konaklamanızda Double Tree by Hilton İstanbul Topkapı’yı tercih ettiğiniz içten yorumunuz için çok teşekkür ederiz.Hizmet kalitemizi en yüksek standartlarda tutabilmek adına, bizimle paylaşmış olduğunuz görüşlerinizi dikkatle değerlendirmekteyiz.Tekrar konuğumuz olanızı ve son konaklamanızdan daha iyi bir deneyim sağlamayı dileriz.Saygılarımızla,

8/10 Good

Nozrul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hilton
Very pleasant stay
Stayed 3 nights in May 2023
Response from Zineb zaid.Guest relations on 9 Jan 2024
Dear Nozrul,Thank you for taking the time to share your recent experience in Double Tree by Hilton İstanbul Topkapı.Our main priority as Hilton family is to serve our guests impeccably during their stay at our hotel. The valuable information you have kindly shared with us will be taken into consideration to make sure that our guests receive excellent service at all times.It would be our pleasure if we could welcome you back to the Double Tree by Hilton İstanbul Topkapı.Sincerely,

10/10 Excellent

Eleonor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023
Response from Zineb zaid.Guest relations on 9 Jan 2024
Dear Eleonor ,Thank you for valuable time to complete our guest questionnaire to share your recent Double Tree by Hilton İstanbul Topkapı experience with us.We are delighted to learn that we were able to make you comfortable in our property and to secure a pleasant stay for you in general.We are certainly looking forward to welcoming you back to our hotel in nearest future.Sincerely,

10/10 Excellent

Yamen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property very clean
Stayed 2 nights in Apr 2023
Response from Zineb zaid.Guest relations on 9 Jan 2024
Dear Yamen,Thank you for sharing your experience and staying at Double Tree by Hilton İstanbul Topkapı.It is always a great pleasure to read a comment left by our Guests because these commentaries help us to improve the growth and quality of our hotel and our services. It’s our duty to ensure that you spend unforgettable moments in our hotel and we are delighted that you did.We hope to welcome you back soon.Sincerely,

6/10 Okay

cedric

Travelled with family and small children
Disliked: Cleanliness, staff & service
Staff was pretty unfriendly. Hardly said a word to me at check-in. We were nearly the only ones at dinner and the staff seemed annoyed to have to do some work... Huge stains on the carpet in the room.
Stayed 1 night in Apr 2023
Response from Guest Relations on 3 May 2023
Dear Valuable Guest,Thank you for taking the time to evaluate your recent DoubleTree by Hilton Istanbul Topkapı experience. We are sorry for the inconveniences you had during your stay.They have been already shared with the related department heads to take the necessary actions.Hoping that you will visit us again in the future, so we may personally ensure that you are well taken care of.Sincerely,Guest Relations

8/10 Good

Samia

Liked: Staff & service, property conditions & facilities, room comfort
Holiday in Istanbul
The hotel staff are very collaborative. Since we are in the holy month of Ramadan, they provided in room suhoor service at a relatively good price. The suhoor has very good options like fresh soup, fruit salad, orange juice, boiled egg, different types of cheese, whole grain bread, and butter and honey. The location of the hotel is relatively good as it's in the European side of Istanbul in an area named Byrampaśa and clos to so many touristic locations. The amenties refill was complete and on time, the hotel focuses on clean and recycable eco-friendly paper cups. They also provide toothbrush and additional tissues when you ask for. The room size is small it might be suitable for a single traveller like me, but if you have alot of luggage or you are travelling as a family, I won't recommend you to book such a room. The downside of my experience was the cleaning service especially when it comes to the bathroom, and changing the blanket. I had stayed for five days and they never changed the bedsheets and pillow case. I couldn't report that as I used to leave early and come late at night. Moreover, the toilet was never cleaned wither the sink, the shower, or even the floor. Another issue is that the draining system of the toilet is very bad and need some maintenance as the water immediately fill the whole place.
Stayed 5 nights in Apr 2023
Response from Guest Relations on 3 May 2023
Dear Samia, Thank you for taking the time to evaluate your recent DoubleTree by Hilton Istanbul Topkapı experience. Knowing that you had a pleasant stay is the biggest motivation for us to serve our guests even better. We are sorry for the inconveniences you had during your stay.They have been already shared with the related department heads to take the necessary actions.We look forward welcoming you back at DoubleTree by Hilton Istanbul Topkapı.Kindest Regards,Guest Relations Team

4/10 Poor

Vit

Stayed 1 night in Apr 2023
Response from Guest Relations on 4 May 2023
Dear Guest,Thank you for taking the time to evaluate your recent DoubleTree by Hilton Istanbul Topkapı experience. We would be more than happy to know more about experiences which you have scored low to understand what we could do better.On behalf of the entire DoubleTree by Hilton Istanbul Topkapı team, we would like to thank you for choosing to stay with us and we look forward to welcome you again soon. Sincerely Guest Relations Team

10/10 Excellent

AMAL

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The aroma and smell of the hotel was spectacular
Stayed 4 nights in Mar 2023
Response from Guest Relations on 1 May 2023
Dear Amal,Thank you for taking the time to evaluate your recent DoubleTree by Hilton Istanbul Topkapı experience. We are happy to hear that you were satisfied with our smell.Your feedbach has been already shared with the management team.We look forward welcoming you back at DoubleTree by Hilton Istanbul Topkapı.Kindest Regards,Guest Relations

6/10 Okay

Manila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed staying at this hotel. Staff were very friendly. I specially thanks Akon the receptionist who was very nice welcoming person.
Stayed 3 nights in Feb 2023
Response from Guest Relations on 27 Feb 2023
Dear Manila,Thank you for taking the time to evaluate your recent DoubleTree by Hilton Istanbul Topkapı experience.Thank you very much for staying and positive comments about Akın.We will be sharing this with our team as an encouragement.We look forward to see you again.Warm regards Guest Relations Team

4/10 Poor

Serap

Stayed 2 nights in Feb 2023
Response from Zineb zaid.Guest relations on 9 Jan 2024
Sayın Serap,Konuğumuz olduğunuz ve deneyiminizi bizlere vakit ayırarak paylaştığınız için teşekkür ederiz.Otelimizdeki konaklamanızın size hayal kırıklığı yaşattığını ve beklentilerinizi karşılayamadığımızı öğrenmekten derin üzüntü duyduğumuzu bilmenizi isteriz. İyileştirici önlemleri alabilmemiz için deneyiminize dikkatimize sunduğunuz için teşekkür ederiz.Size daha iyi bir konaklama sağlamak için bize ikinci bir şans vermeyi düşüneceğinizi umuyoruz.Saygılarımızla,

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Istanbul!!
I was pleasantly surprised by my stay, the staff were really helpful. Organising taxi's and other small things. The waiter in the bar was particularly helpful on my first evening. I will certainly stay here again when I need to travel back to Turkey.
Stayed 3 nights in Feb 2023
Response from Guest Relations on 27 Feb 2023
Dear Guest,Thank you for taking the time to evaluate your recent DoubleTree by Hilton Istanbul Topkapı experience. Your satisfaction is the most important thing for us.On behalf of the entire DoubleTree by Hilton Istanbul Topkapı team, we would like to thank you for choosing to stay with us and we look forward to welcome you again soon. Sincerely,Guest Relations Team

10/10 Excellent

Milan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay, and very friendly staff
Stayed 1 night in Jan 2023
Response from Guest Relations on 2 Feb 2023
Dear Milan,Thank you so much for your wonderful review. We are very delighted to hear that you enjoyed your overall stay at DoubleTree by Hilton Istanbul TopkapıWe strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay. We will be more than happy to welcome you back to our beautiful property soon.Yours Sincerely,Guest Relations Team

10/10 Excellent

Noam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Altan KACA on 23 Jan 2023
Dear Noam,Thank you very much for your nice score. We are glad that we were able to provide quality service and fulfill your every desire during your stay with us. We look forward welcoming you back at DoubleTree by Hilton Istanbul Topkapı!Yours Sincerely,Guest Relations Team

2/10 Terrible

majed jamil

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق بجرار مقبرة وفي منطقة جداا سيئة ومطعم سي جداا
Stayed 6 nights in Jan 2023
Response from Altan KACA on 23 Jan 2023
Dear Majed Jamil,Thank you for taking the time to evaluate your recent DoubleTree by HiltonIstanbul Topkapı experience. Feedback such as yours is very valuable and will help us to improve our service consistently.We are sorry for the inconveniences you had during your stay.We are looking forward to welcoming you back.Sincerely,Guest Relations

2/10 Terrible

Chaudhry

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Response from Altan KACA on 18 Jan 2023
Dear Valuable Guest, First and foremost, we would like to thank you for choosing DoubleTree by Hilton İstanbul Topkapi.We value all your feedbacks as they guide, motivate and assist us to improve our service quality. We are sorry for the unpleasant experience.We already shared your comments with our related department heads and we will do our best to avoid these issues on your next visit.Kindly accept our apologies and please give us a second chance to be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city.

4/10 Poor

Niveditha Satish

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness
Room carpet had stains, no facility to charge devices with us pins..
Response from Altan KACA on 18 Jan 2023
Dear Satish, First and foremost, we would like to thank you for choosing DoubleTree by Hilton İstanbul Topkapi.We value all your feedbacks as they guide, motivate and assist us to improve our service quality. We are sorry for the unpleasant experience.We already shared your comments with our related department heads and we will do our best to avoid these issues on your next visit.Kindly accept our apologies and please give us a second chance to be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city.