Front of property

Reviews of Grand Istanbul Airport Hotel

Grand Istanbul Airport Hotel
Gülbahar Caddesi No: 2 Günesli, Bagcilar, Istanbul

Reviews

5.8
Rating 10 - Excellent. 35 out of 162 reviews" "
Rating 8 - Good. 30 out of 162 reviews" "
Rating 6 - Okay. 26 out of 162 reviews" "
Rating 4 - Poor. 24 out of 162 reviews" "
Rating 2 - Terrible. 47 out of 162 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

4.0/10

Amenities

5.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

10/10 Excellent

Najwan

Liked: Cleanliness, staff & service, property conditions & facilities
Good staying
Stayed 2 nights in May 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, room comfort
The bathroom floor doesn't drain the water
Stayed 3 nights in Feb 2024

10/10 Excellent

Kiramat

Liked: Cleanliness, staff & service, property conditions & facilities
It’s good beautiful
Stayed 1 night in Jul 2023
Response from OTEL YÖNETİMİ on 30 Aug 2023
Değerli Misafirimiz,Otelimizde edindiğiniz deneyimlerinizi zaman ayırıp bizimle paylaştığınız için teşekkür ederiz.Grand İstanbul olarak otelimizden aldığınız hizmetten keyif aldığınızı öğrenmekten son derece memnunuz. Sizi en yakın zamanda tekrar otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz.

2/10 Terrible

Ihsan

Stayed 4 nights in Jul 2023
Response from OTEL YÖNETİMİ on 30 Aug 2023
Değerli Konuğumuz,Öncelikle otelimizde edindiğiniz deneyimlerinizi zaman ayırıp bizimle paylaştığınız için teşekkür ederiz.Odanızda yaşamış olduğunuz pencere sorunu teknik servis ekibine iletilmiştir.Gelişerek ve servis standartlarımızı iyileştirerek devam etmemiz için yapmış olduğunuz geri dönüş bizleri memnun etti.Yapmış olduğunuz değerli puanlamanız ekip üyelerimiz ile paylaşılmıştır ve sizi en yakın zamanda tekrar otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz.

2/10 Terrible

Michael

Stayed 1 night in Oct 2022

4/10 Poor

Fekri, LAKE MILLS

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
This is a rundown hotel. Photos advertised do not represent the actual condition of the rooms or the lobby. It is far from the airport, so the name is deceiving. I thought I was saving money and time, but I paid too much for what I got in return.
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Require renovation
Not so good
Stayed 1 night in Aug 2022

8/10 Good

CINTHYA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just for a few nights...
Is hotel for staying just a few days is normal nothing fancy...
Stayed 3 nights in Dec 2021

6/10 Okay

Lorenzo

Disliked: Cleanliness, amenities, property conditions & facilities
Chambre avec parquet cassé pas propre tache fuite d eau au plafond bouilloire inutilisable vue la puanteur qui en sort sans conter des morceaux noirs qui s en échappe
Stayed 9 nights in Jan 2022

2/10 Terrible

Diego

Disliked: Cleanliness, property conditions & facilities, room comfort
Do not stay here
Terrible hotel, really old and not clean at all… I’m not exaggerating about it there was literally water pouring down the ceiling
Stayed 2 nights in Oct 2021

2/10 Terrible

Osama

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

2/10 Terrible

MustafA

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

4/10 Poor

Mohammed AL

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not clean bed and bathroom
Stayed 1 night in Aug 2021

4/10 Poor

AHMAD

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Experience
Very bad experience, room was very small, and utilities were not up to the standards at all.
Stayed 1 night in Jan 2021

8/10 Good

Verified traveller

Stayed 8 nights in Oct 2019
Response from Genel Müdür Yrd. on 19 Oct 2019
Teşekkürler..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2019
Response from Genel Müdür Yrd. on 19 Oct 2019
Teşekkürler..

4/10 Poor

SOUHIL

Disliked: Cleanliness, staff & service, property conditions & facilities
It good
Very hold hotel need big make over
Stayed 1 night in Sep 2019
Response from Genel Müdür Yrd. on 19 Oct 2019
Teşekkürler..

6/10 Okay

Devrim

Business traveller
Stayed 2 nights in Aug 2019
Response from Genel Müdür Yrd. on 7 Sept 2019
Teşekkürler..

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Wifi was terrible but the facilties were good. the location was also far from city centre.
Stayed 4 nights in Apr 2019
Response from Genel Müdür Yrd./Şaban YUMUŞAK on 21 May 2019
Thank You :)

10/10 Excellent

William

Liked: Cleanliness, staff & service
The employe at the reception was very helpful and
Was fast
Stayed 1 night in Mar 2019
Response from GENERAL MANAGER YRD. on 3 May 2019
Thank You :)

6/10 Okay

Verified traveller

Stayed 3 nights in Dec 2018
Response from Genel Müdür Yrd. on 8 Feb 2019
Thank You :)

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Beds are not comfortable. It is not silent there , Too much noise outside
Stayed 1 night in Oct 2018

2/10 Terrible

Bil, SF Bay area

Liked: Staff & service
Disliked: Room comfort
Arrived at 9pm, room wasn't ready, they gave me some sheets and pillow cases but no towles, I had to go get my own towles, passcode to the internet didn't work in the room, room smelled smoke, no breakfast .
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to the airport
The hotel is near metro market and I can get a metro bus easily from there.
Stayed 5 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of this hotel is very good; it is near Metro hyper market and also you can get metro bus. The staff are very helpful.
Stayed 10 nights in Sep 2017
Response from Mehmet Temel-Manager on 16 Nov 2017
Dear Guest, Thank you for taking the time to once again give us your feedback on your recent stay. It is always a pleasure to welcome back guests from your country and we are pleased to read that you had enjoyable experience with us. Our team aim to make our hotel feel like a home away from home for all our guests so we are delighted to read that you appreciated the service as well as the helpfulness of our staff, breakfast and the drinks that we offer at the lobby. Thank you for choosing us once again as hosts to your vacation and we hope to welcome you back for a second time very soon. Kind regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and good area
I love this hotel and all employers nice and helpful
Response from Mehmet Temel/General Manager on 18 Jul 2016
Dear Guest, Thank you very much for sharing your kind feedback on Expedia with travelers around the world. We appreciate the time you have taken to give your opinion on your stay with us; it was a pleasure having you as a guest. Thank you for your observations and comments, we will definitely consider them as areas of opportunity to continue providing the best service possible to all our distinguished guests. It gives us great pleasure to know had such a fantastic time. We will of course congratulate our staff for their outstanding service during your stay, our main goal is to make you feel at home. Thank you once again for your comments and we hope to have the honor of welcoming you back soon. Best Regards,

2/10 Terrible

shane, uk

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to airport but appalling staff
Staff could not communicate properly and they look weirdly at guests. Breakfast sucks. No airport pick up despite being near to airport.
Response from Mehmet Temel/General Manager on 18 Jul 2016
Dear Guest, We appreciate you taking the time to share with us your thoughts and concerns. Your comments allow us to concentrate our efforts in those areas in which we can still improve our service levels aiming at a more pleasant stay for you.  We look forward to having the opportunity of serving you again. Best Regards, Mehmet Temel General Manager

2/10 Terrible

Nan, Grand Rapids, MI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel I ever stayed, Not Grand at all
Got smoking room when we asked for non, staff did not care. the bathroom was filthy, and the noise from outside was unbearable. did not sleep. I was glad we stayed for one night only. One of the staff said to me that this is not an English, or Arabic TV, everything here is Turkish.
Response from Mehmet Temel/General Manager on 18 Jul 2016
Dear Guest, We would like to thank you for taking the time to share your experience here at Grand Istanbul Airport Hotel, we are so sorry you had inconvenient time that made your stay here uncomfortable however he are working in all of these suggestions to do better ourselves. We do thank you for pointing them out and letting us know what we can do to make the hotel better, we ask you to give us a chance in the future you show you our improvements and change the last visit into nothing but good comments. Mehmet Temel General Manager

4/10 Poor

Hussein

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Het was echt slechte hotel kleine kamers en vieze douchen
Stayed 2 nights in Feb 2024

10/10 Excellent

Namik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Goncagül

Stayed 1 night in Dec 2023

2/10 Terrible

Muhammed

Stayed 1 night in Nov 2023

4/10 Poor

Muhammed Akif

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

2/10 Terrible

Münir

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Sehr dreckig, teilweise kaputtes Mobiliar. Die Betten war so klein, dass man sich aus Angst nicht bewegen konnte. Die Rohe im Bad waren undicht - geschweige der Gestank der aus dem Badezimmer kam.
Stayed 2 nights in Sep 2023

6/10 Okay

Saleh

Stayed 1 night in Aug 2023
Response from OTEL YÖNETİMİ on 13 Sept 2023
bizi terih etiğiniz için teşekür ederiz

2/10 Terrible

Levent

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023
Response from OTEL YÖNETİMİ on 13 Sept 2023
bizi tercih edip yorumladığınız için teşekür ederiz geri dönüşleriniz bizim için çok önemli.

2/10 Terrible

Yucel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from OTEL YÖNETİMİ on 30 Aug 2023
Değerli Konuğumuz,Öncelikle otelimizde edindiğiniz deneyimlerinizi zaman ayırıp bizimle paylaştığınız için teşekkür ederiz.Odanızda yaşamış olduğunuz pencere sorunu teknik servis ekibine iletilmiştir.Gelişerek ve servis standartlarımızı iyileştirerek devam etmemiz için yapmış olduğunuz geri dönüş bizleri memnun etti.Yapmış olduğunuz değerli puanlamanız ekip üyelerimiz ile paylaşılmıştır ve sizi en yakın zamanda tekrar otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz.İ

2/10 Terrible

KAPLAN

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
ÇOK ACİL KOMPLE TADİLAT GEREKİYOR.
50 sene önceki otellere benziyor camlar perdeler çok kirli banyoyu anlatmıyorum bile yerler bırakın paspası süpürülmemiş bile çok acil olarak tadilat gerekiyor
Stayed 1 night in Aug 2023
Response from OTEL YÖNETİMİ on 30 Aug 2023
Değerli Konuğumuz,Öncelikle otelimizde edindiğiniz deneyimlerinizi zaman ayırıp bizimle paylaştığınız için teşekkür ederiz.Odanızda yaşamış olduğunuz pencere sorunu teknik servis ekibine iletilmiştir.Gelişerek ve servis standartlarımızı iyileştirerek devam etmemiz için yapmış olduğunuz geri dönüş bizleri memnun etti.Yapmış olduğunuz değerli puanlamanız ekip üyelerimiz ile paylaşılmıştır ve sizi en yakın zamanda tekrar otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz.

8/10 Good

Lorenzo

Stayed 1 night in Jul 2023
Response from OTEL YÖNETİMİ on 30 Aug 2023
Değerli Konuğumuz,Öncelikle otelimizde edindiğiniz deneyimlerinizi zaman ayırıp bizimle paylaştığınız için teşekkür ederiz.Odanızda yaşamış olduğunuz pencere sorunu teknik servis ekibine iletilmiştir.Gelişerek ve servis standartlarımızı iyileştirerek devam etmemiz için yapmış olduğunuz geri dönüş bizleri memnun etti.Yapmış olduğunuz değerli puanlamanız ekip üyelerimiz ile paylaşılmıştır ve sizi en yakın zamanda tekrar otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz.

2/10 Terrible

MADLINE

Disliked: Cleanliness, property conditions & facilities
Il n'y a aucune propreté, les photos ne correspondent pas.
Stayed 3 nights in Jul 2023
Response from OTEL YÖNETİMİ on 30 Aug 2023
Değerli Konuğumuz,Öncelikle otelimizde edindiğiniz deneyimlerinizi zaman ayırıp bizimle paylaştığınız için teşekkür ederiz.Odanızda yaşamış olduğunuz pencere sorunu teknik servis ekibine iletilmiştir.Gelişerek ve servis standartlarımızı iyileştirerek devam etmemiz için yapmış olduğunuz geri dönüş bizleri memnun etti.Yapmış olduğunuz değerli puanlamanız ekip üyelerimiz ile paylaşılmıştır ve sizi en yakın zamanda tekrar otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz.

6/10 Okay

Abdullah

Business traveller
Disliked: Staff & service, room comfort
Stayed 1 night in Jul 2023
Response from OTEL YÖNETİMİ on 30 Aug 2023
Değerli Konuğumuz,Öncelikle otelimizde edindiğiniz deneyimlerinizi zaman ayırıp bizimle paylaştığınız için teşekkür ederiz.Odanızda yaşamış olduğunuz pencere sorunu teknik servis ekibine iletilmiştir.Gelişerek ve servis standartlarımızı iyileştirerek devam etmemiz için yapmış olduğunuz geri dönüş bizleri memnun etti.Yapmış olduğunuz değerli puanlamanız ekip üyelerimiz ile paylaşılmıştır ve sizi en yakın zamanda tekrar otelimizde ağırlamaktan onur duyacağımızı bilmenizi isteriz.

4/10 Poor

Mehmet

Stayed 1 night in May 2023

6/10 Okay

Ramazan

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Stayed 2 nights in Mar 2023

2/10 Terrible

Suzana

Stayed 7 nights in Mar 2023

6/10 Okay

Saban

Stayed 1 night in Feb 2023

6/10 Okay

Tarik

Liked: Staff & service
Disliked: Property conditions & facilities
Half good half bad. You will have for your money nothing more.
Stayed 1 night in Jan 2023

2/10 Terrible

Rafed

Stayed 7 nights in Oct 2022

2/10 Terrible

Bei

Stayed 1 night in Sep 2022

4/10 Poor

Alex

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Temiz bir yer deyil
Stayed 2 nights in Aug 2022

8/10 Good

RASIT

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022