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Reviews of Legacy Ottoman Hotel

5 out of 5
Legacy Ottoman Hotel
Hobyar Mahallesi Hamidiye Cad. No: 16, Sirkeci, Istanbul, Istanbul

Reviews

7.2

Good

Rating 10 - Excellent. 179 out of 669 reviews" "
Rating 8 - Good. 218 out of 669 reviews" "
Rating 6 - Okay. 119 out of 669 reviews" "
Rating 4 - Poor. 73 out of 669 reviews" "
Rating 2 - Terrible. 80 out of 669 reviews" "

7.4/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

4/10 Poor

March

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

Olga

Disliked: Cleanliness
Unfortunately for the price per night this hotel is not what would u like . Better stay somewhere else . Very dirty carpets. Even the lamp on thr nights stands i though its kinda disain but its was just dirty stains . Bathrooms are with mold . . At night there is some repairs going on . Its hard to sleep . Breakfast for one person 25$ not worth it at all . . Please choose other hotel . But the spa on the-1 floor is the best . Ive tried plenty locations this one won 🏆.
Stayed 3 nights in Apr 2024
Response from Guest Relations on 30 Apr 2024
Dear Guest,First of all, we would like to thank you for choosing our hotel for your stay. We hope that you had a wonderful holiday in Istanbul. We apologize for the negativities you had. The location of our hotel is the historical area of Istanbul. Compared to the area, our prices are more affordable and our service opportunities are at the highest level. Also, for the other problems you had, we will be in contact with the related departments to find solutions.Best Regards,

6/10 Okay

Madhuri

Travelled with group
Service can be slow and sometimes and you may not get something you request right away so it required some planning ahead. It is a hotel with a long history and survived the test of time. It’s a great area, close to the popular tourist spots such as hagia sophia, the blue mosque, sistine chapel, grand bazaar - all within walking distance. I had a decent view of the sea. The personnel checked in with me from time to time to make sure i was comfortable and i didn’t need anything. Overall it was a good hotel. I would stay there again and recommend it to others. If the service was more consistently prompt, I would’ve rated it higher.
Stayed 4 nights in Apr 2024
Response from Guest Relations on 30 Apr 2024
Dear Guest,First of all, we would like to thank you for choosing our hotel for your stay. We hope that you had a wonderful holiday in Istanbul. We apologize for the negativities you had. The location of our hotel is the historical area of Istanbul. Compared to the area, our prices are more affordable and our service opportunities are at the highest level. Also, for the other problems you had, we will be in contact with the related departments to find solutions.Best Regards,

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Guest Relations on 30 Apr 2024
Dear Guest,Thank you very much for the review. We are looking forward to welcoming you again.Best Regards,

4/10 Poor

ANANT SURYAKANT

Travelled with group
Disliked: Staff & service, amenities
Very poor price to performance ratio
Stayed 4 nights in Apr 2024
Response from Guest Relations/Dilara on 18 Apr 2024
Dear Anant Suryakant,We apologize for the negativities you had. We informed the related departments to make the services better.Best Regards,

8/10 Good

KwokSum

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is well located. We walked to Hagia Sophia and Blue Mosque. We also walked to Galata Tower and Istikal Street Public transport is close by Hotel is very near the spice bazaar. Lots of restaurants near the hotel Initially we were given a room with windows opening into the lobby area which was noisy but customer service was kind enough to move us to another room.
Stayed 4 nights in Mar 2024
Response from Guest Relations/Dilara on 1 Apr 2024
Dear Kwok Sum Looi, First of all, thank you for your kind attention and good comments for Legacy Ottoman Hotel. We are delighted to learn that your stay was good! Thanks for us to participate in your wonderful, memorable experience. We hope to see you here again in the future. Best Regards,

2/10 Terrible

omer

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You can not get to this hotel with your car. Staff will lie to you and say otherwise. Don’t believe them, and they will not refund anything for cancelled reservation!
Response from Guest Relations Department on 30 Mar 2024
Dear Guest,First of all, we would like to thank you for choosing our hotel for your stay. We hope that you had a wonderful holiday in Istanbul. We apologize for the negativities you had. The location of our hotel is the historical area of Istanbul. Compared to the area, our prices are more affordable and our service opportunities are at the highest level. Also, for the other problems you had, we will be in contact with the related departments to find solutions.Best Regards, Guest Relations Department.

10/10 Excellent

Irim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All staff were excellent. Salon was amazing. This place made my 4 day stay in Turkey the best! Would definitely recommend this place.
Stayed 3 nights in Feb 2024
Response from Guest Relations/Dilara on 27 Mar 2024
Dear Valued Irim Raza,Thank you very much for the nice review. We are happy that you had a good time here. We are looking forward to welcoming you again.Kind Regards,

6/10 Okay

Liang

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is quite old, but location is convenient
Stayed 1 night in Mar 2024
Response from Guest Relations/Dilara on 19 Mar 2024
Dear Thank you for your reviews. For better services, your comments are important to us. Our hotel is inside of a historical building which is 127 years old. Also, our hotel is located in the old city that takes the interest of tourists. We are happy to be a part of your İstanbul memories.We are looking forward to seeing you here again.Best Regards,

4/10 Poor

Norman

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Guest Relations/Dilara on 18 Mar 2024
Dear Norman Viegas,First of all, we would like to thank you for choosing our hotel for your stay. We hope that you had a wonderful holiday in Istanbul. We apologize for the negativities you had. The location of our hotel is the historical area of Istanbul. Compared to the area, our prices are more affordable and our service opportunities are at the highest level. Also, for the other problems you had, we will be in contact with the related departments to find solutions.Best Regards,

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect location
Stayed 3 nights in Mar 2024
Response from Guest Relations/Dilara on 18 Mar 2024
Dear Oliver Barber,First of all, thank you for your kind attention and good comments for Legacy Ottoman Hotel. We are delighted to learn that your stay was good! Thanks for us to participate in your wonderful, memorable experience. We hope to see you here again in the future. Best Regards,

10/10 Excellent

Masai

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best experience! It was my first time in Istanbul and all of the staff were incredibly nice and welcoming. The location is perfect and walking distance from so many sites and food/shopping areas. You can take the tram or a taxi easily if you don’t want to walk. Concierge managers Ercan and Nadem were so nice and accommodating. I needed to get a last minute taxi to the airport and the booked one immediately and gave me some amazing turkish tea in the meantime!
Stayed 1 night in Mar 2024
Response from Guest Relations/Dilara on 13 Mar 2024
Dear Masai Hunter, First of all, thank you for your kind attention and good comments for Legacy Ottoman Hotel. We are delighted to learn that your stay was good! Thanks for us to participate in your wonderful, memorable experience. We hope to see you here again in the future. Best Regards,

2/10 Terrible

Md Shamsul

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible hotel !!! Room was extremely hot AC was not working because they have system that can supply either heat or air condition. when I complained about the hot they advised me to open the window. when I did that too much noise from out side I stayed five night but they did not change the bed sheet at all. they did not supply enough body wash. hotel stuff was greedy for tips and if I don't tip they even don't look at me. they just ignore
Stayed 5 nights in Feb 2024
Response from Guest Relations on 4 Mar 2024
Dear Md Shamsul Alam,Thank you for choosing our hotel for your stay. We apologize for the negativities you had. We will try to serve you better next time and try to provide you a good quality stays regarding your complaints. Best Regards,

6/10 Okay

Ashgar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the location of the property was good, their central air condition / heater was terrible. During winter, which was my stay, the central heating makes the room looks like an oven and when asked the management, they were either helpless or clueless of what to do. It is not worth paying a big sum for this room when your holiday convenience is going to be a disaster.
Stayed 2 nights in Feb 2024
Response from Guest Relations/Dilara on 28 Feb 2024
Dear Valued Ashgar Ali,Thank you for taking the time to share comments. Your reviews are important for us to make the facilities better. We will inform the related departments to take action to prevent problems and provide a better service for the next stays of your and other guests Best Regards,-Guest Relations

10/10 Excellent

Amar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay
Amazing all what i can say. Very helpful stuff.
Stayed 2 nights in Jan 2024
Response from Guest Relations/Açelya on 28 Jan 2024
Dear valued Amar,We are thankful for your contentedness and good revıew about us. Hope to see you again.Best regards

10/10 Excellent

ahmad

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great property close to everything and very clean
Stayed 5 nights in Jan 2024
Response from Guest Relations/Açelya on 28 Jan 2024
Dear valued Ahmad,We are thankful for your contentedness and good revıew about us. Hope to see you again.Best regard

10/10 Excellent

Hina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved that hotel
Stayed 2 nights in Jan 2024
Response from Guest Relations/Dilara on 28 Jan 2024
Dear Valued Hina, Thank you very much for your nice attention and comment about our hotel. We are delighted to learn that your stay was good. Best Regards,

6/10 Okay

Zubair

Travelled with family
Liked: Amenities
The front desk staff were not helpful all they wanted was to Nick and dime me. My two room were paid for with 3 persons in each room.
Stayed 1 night in Dec 2023
Response from Guest Relations/Dilara on 21 Dec 2023
Dear Valued Zubair,Thank you for taking the time to share your comments about our hotel. We assure you that we will be in contact with related departments in order to prevent problems for you and other guests. We are looking forward to welcome you here again! Best Regards,

2/10 Terrible

SHERIHAN

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worse rooms ever Very small and suffocating Worse shower experience Zero service My stay was shockingly bad I choose this hotel over my favorite one in Sultan Ahmet and I regret it alot
Stayed 5 nights in Oct 2023
Response from Guest Relations/Dilara on 18 Dec 2023
Dear Valued Sherihan,Thank you for taking the time to share your comment. We always follow the policy of service from good to perfect. We assure you. We will be in contact with the departments which you've had problems with to prevent others. We wish you all the best in the new year. We are looking forward to welcoming you again to our hotel. Best Regards,

6/10 Okay

Kanav, New Delhi

Travelled with family
Liked: Cleanliness, staff & service
Overall the property is nice however it's very old style and room washroom was not very well maintained. There was a leak and as well the bath tub shower was not well fitted.
Stayed 1 night in Dec 2023
Response from Guest Relations/Dilara on 18 Dec 2023
Dear Valued Kanav Dhawan,Thank you very much for sharing your comments related to your experience of staying at Legacy Ottoman. We are delighted to learn that your stay was good. Also, we are sorry for the problems you've faced here. We will be in contact with related departments to solve problems. We wish you all the best in the new year for you and your loved ones.We are looking forward to welcoming you here again!Best Regards,

2/10 Terrible

ilimdar

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
They don’t clean rooms
Stayed 1 night in Nov 2023
Response from Guest Relations/Dilara on 30 Nov 2023
Dear Guest İlimdar,Thank you for taking the time to share your comment. We always follow the policy of service from good to perfect. We will be in contact with related departments in order to prevent problems for future visits of yours and others. Best Regards,

4/10 Poor

Munir

Disliked: Room comfort
Bad experience in this hotel
It was a terrible stay I have ever experienced, the receiption guys were not friendly at all, the receiption guy told me to left my laundry bag in the room and they will take it for laundry and they did not take it for laundry, when I check out I found someone shouted at the receiption and hitting his hand hardly on the table of the receiption it seems that he experienced a terrible treatment from the people who work in the hotel. The bottom line is that it was a very bad experience and I will not book again in this hotel.
Stayed 2 nights in Nov 2023
Response from Guest Relations/Dilara on 29 Nov 2023
Dear Guest Munir,Thank you for taking the time to share your comment. We always follow the policy of service from good to perfect. We assure you. We will be in contact with the departments which you've had problems with in order to prevent others.Best Regards,

10/10 Excellent

Rohullah

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 5 nights in Nov 2023
Response from Guest Relations on 10 Nov 2023
Dear Valued Guest, First of all thank you very much for your kind attention and good comments for Legacy Ottoman Hotel. We are delighted to learn that your stay was good! Thanks for allowing us to be a part of your wonderful, memorable experience. We hope to see you here again in the future. We Hope to see you again soon! Best RegardsGuest Relations Department

10/10 Excellent

ilimdar

Stayed 2 nights in Sep 2023
Response from Guest Relations on 28 Oct 2023
Dear valued Guest, first of all thank you very much for your kind attention and good comments for Legacy Ottoman Hotel.We are delighted to learn that your stay was good! Thanks for allowing us to be a part of your wonderful, memorable experience. We hope to see you here again in the future. We Hope to see you again soon! Best Regards

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
Loyl elsewhere for higher end hotel
Over rated, over priced, customer service was almost non existent. We went into the bar area, it looked well appointed. On closer look, dirty use dishes on many tables, they had just opened. Not impressed
Stayed 2 nights in Oct 2023
Response from Guest Relations/Dilara on 20 Oct 2023
Dear Valued Guest,First of all, thank you very much for your kind attention and good comments for Legacy Ottoman Hotel. We are delighted to learn that your stay was good! Thanks for allowing us to be a part of your wonderful, memorable experience. We always follow the policy of service from good to perfect. We assure you. That we will be in contact with the departments which you've had problems with in order to prevent others. We hope to see you here again in the future. We hope to see you again soon! Best Regards,Guest Relations

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location
Stayed 1 night in Jul 2023
Response from Guest Relations/Dilara on 16 Oct 2023
Dear Valued Guest,The location of our hotel is the historical area of Istanbul. Compared to the area, our prices are more affordable and our service opportunities are at the highest level. Best Regards

8/10 Good

Katrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would highly recommend. Great location. Two things that were of concern though is marble step to bathroom was a tripping hazard and water leaking on floor when showering
Stayed 3 nights in Oct 2023
Response from Guest Relations/Dilara on 15 Oct 2023
Dear Valued Guest, First of all thank you very much for your kind attention and good comments for Legacy Ottoman Hotel.We are delighted to learn that your stay was good! Thanks for allowing us to be a part of your wonderful, memorable experience. We hope to see you here again in the future. We hope to see you again soon! Best Regards,

8/10 Good

Donald

Stayed 1 night in Sep 2023
Response from Guest Relations/Dilara on 1 Nov 2023
Dear Valued Guest,First of all, thanks a lot for choosing our hotel for your stay in Turkiye. Also, we honoured to learn you like our hotel. We're working to serve better for our valuable guests. Wish you all the best!Best Regards,

6/10 Okay

Gaysa

Travelled with partner
Liked: Staff & service
Room 319 has bad lighting and no natural light. Next time i will stay in a room with a view and natural light
Stayed 5 nights in Sep 2023
Response from Guest Relations on 12 Oct 2023
Dear Valued Guest , Thank you for taking the time to share your comment. We always follow the policy of service from good to perfect. We assure you. That we will be in contact with the departments which you've had problems with in order to prevent others. If you contact with our Guest Relation department. We will try to better assist you on your future visit.We are looking forward to welcome you again in our hotel. Best Regards,GUEST RELATIONS

2/10 Terrible

Sana

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Sep 2023
Response from Guest Relations on 12 Oct 2023
Dear Valued Guest , Thank you for taking the time to share your comment. We always follow the policy of service from good to perfect. We assure you. That we will be in contact with the departments which you've had problems with in order to prevent others. Best Regards

10/10 Excellent

Iris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Guest Relations on 12 Oct 2023
Dear valued Guest, First of all thank you very much for your kind attention and good comments for Legacy Ottoman Hotel.We are delighted to learn that your stay was good! Thanks for allowing us to be a part of your wonderful, memorable experience. Best Regards

8/10 Good

Xiao Yan, Broomfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Guest Relations on 12 Oct 2023
Dear valued Guest, First of all, thank you very much for your attention and comments for Legacy Ottoman Hotel.We are delighted to learn that your stay was good! Thanks for allowing us to be a part of your wonderful, memorable experience. Best Regards

10/10 Excellent

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for a visit to Istanbul, with many of the biggest tourist areas and attractions easily walkable, as well as close proximity to the docks for ferries for trips across/along the Bosphorus. Lovely big rooms, good facilities - recmmended.
Stayed 7 nights in Aug 2023
Response from Guest Relations/Rim on 8 Sept 2023
Dear valued Guest, First of all thank you very much for your kind attention and good comments for Legacy Ottoman Hotel. We are delighted to learn that your stay was good! Thanks for allowing us to be a part of your wonderful, memorable experience. We hope to see you again in the future.

2/10 Terrible

Canan

Stayed 4 nights in Aug 2023
Response from Guest Relations/Rim on 5 Sept 2023
Dear Valued Guest, Thank you for taking the time to share your comment. We always follow the policy of service from good to perfect. We assure you. That we will be in contact with the departments which you've had problems with in order to prevent others. If you contact with our Guest Relation department (guestrelation@legacyottomanhotel.com) we will try to better assist you on your future visit. We are looking forward to welcome you again in our hotel.

4/10 Poor

Asef

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Below average
I had a very disappointing experience at this hotel. There was no seating in the lobby, so my companion had to stand while I checked in. The door lock on the first room was broken. The staff said they would send a technician, but I refused and asked for a different room. The second room's AC was not working properly. Again, the staff said they would send a technician. Several times, the room key did not work and I had to go back to the front desk to have it reprogrammed. To my surprise, they did not ask for my ID to reprogram the key. This means that anyone could have requested a new key and gained access to my room. I will never stay at this hotel again
Stayed 2 nights in Aug 2023
Response from Guest Relations/Rim on 11 Sept 2023
Dear Value Guest, We appreciate that you took the time to review our hotel.we welcome feedback from our valued guest like you.we strive everbady to create specral experiences to our guests and I am trully sorry we didint manaya this for your stay. I would like to apologrze for the shortcomings that you have encountered during your stay and that our rooms did not exceed your expectations. please be assured that this is not mdıcatıve of our usual standarts.The feedback we receive from our valued guests,like you,enables us to target problem ereas and take the necussary actions to ensure similar sitvations can be avoided in the future.We will address these points and hope when you return you will see the improvemonts made. ıt also warned about the problems identified and staf.

10/10 Excellent

Rosa Belen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its location is the best
Stayed 1 night in Aug 2023
Response from Guest Relations/Rim on 26 Aug 2023
Dear valued Guest, First of all thank you very much for your kind attention and good comments for Legacy Ottoman Hotel. We are delighted to learn that your stay was good! Thanks for allowing us to be a part of your wonderful, memorable experience. We hope to see you again in the future. Best Regards,

6/10 Okay

Sammy

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The hotel is in the heart of the action, walking distance from the Egyptian spice bazar and the grand bazar, as well as from the sea coast.
Stayed 5 nights in Aug 2023
Response from Guest Relations/Rim on 8 Sept 2023
Dear valued Guest, First of all thank you very much for your kind attention and good comments for Legacy Ottoman Hotel. We are delighted to learn that your stay was good! Thanks for allowing us to be a part of your wonderful, memorable experience. We hope to see you again in the future.

10/10 Excellent

Aleksandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel in a fantastic location. The bathroom products provided were the best hotel brand I have ever had staying in a hotel! Will certainly return here.
Stayed 3 nights in Aug 2023
Response from Guest Relations/Rim on 15 Aug 2023
Dear valued Guest, First of all thank you very much for your kind attention and good comments for Legacy Ottoman Hotel. We are delighted to learn that your stay was good! Thanks for allowing us to be a part of your wonderful, memorable experience. We hope to see you again in the future. Best Regards,

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This splendid property is very well situated, within walking distance of Hagia Sophia, the Blue mosque and other famous sites of Istanbul.
Stayed 1 night in Aug 2023
Response from Guest Relations/Rim on 12 Aug 2023
Dear valued Guest, First of all thank you very much for your kind attention and good comments for Legacy Ottoman Hotel. We are delighted to learn that your stay was good! Thanks for allowing us to be a part of your wonderful, memorable experience. We hope to see you again in the future. Best Regards

10/10 Excellent

auns

Liked: Cleanliness, staff & service
Stayed 6 nights in Jul 2023
Response from Guest Relations/Rim on 8 Aug 2023
Dear valued Guest, First of all thank you very much for your kind attention and good comments for Legacy Ottoman Hotel. We are delighted to learn that your stay was good! Thanks for allowing us to be a part of your wonderful, memorable experience.Best Regards,

2/10 Terrible

MOHAMMED

Stayed 4 nights in Jul 2023
Response from Guest Relations on 11 Sept 2023
Dear Value Guest, We appreciate that you took the time to review our hotel.we welcome feedback from our valued guest like you.we strive everbady to create specral experiences to our guests and I am trully sorry we didint manaya this for your stay. I would like to apologrze for the shortcomings that you have encountered during your stay and that our rooms did not exceed your expectations. please be assured that this is not mdıcatıve of our usual standarts.The feedback we receive from our valued guests,like you,enables us to target problem ereas and take the necussary actions to ensure similar sitvations can be avoided in the future.We will address these points and hope when you return you will see the improvemonts made. ıt also warned about the problems identified and staf. Best Regards Guest Relations Ebru TUREYEN

2/10 Terrible

Mustafa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No reservation
They never found my booking, i had to book another hotel
Stayed 5 nights in Jul 2023
Response from Guest Relations on 23 Jul 2023
Dear Valued Guest,Thank you for taking the time to share your comment. We always follow the policy of service from good to perfect. We assure you. That we will be in contact with the departments which you've had problems with in order to prevent others. If you contact with our Guest Relation department (guestrelation@legacyottomanhotel.com) we will try to better assist you on your future visit. We are looking forward to welcome you again in our hotel. Best Regards,

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Elegant entrance, reception and lift area. Rooms had high ceilings and good airconditioning. staff were friendly and helpful.
Stayed 2 nights in Jul 2023
Response from Guest Relations/Sema on 12 Jul 2023
Dear valued David,first of all thank you very much for your kind attention and good comments for Legacy Ottoman Hotel.We are delighted to learn that your stay was good! Thanks for allowing us to be a part of your wonderful, memorable experience. We hope to see you here again in the future. Waiting you back soon, with love! Best Regards

2/10 Terrible

Mohammad

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Hotel and Staff! Stay away!
They gave out the room type (family suite) I booked and stated that that room had bad smell, roaches and smoke issues. Gave me two crappy rooms splitting my wife and 6 year old in one room and me in a different room for two days out of three days I was booked for. Front desk staff was terrible and call the manager when I checked in to speak with. They stated that he was off in vacation. Their final answer to me was that we don’t have your room so take the rooms they have or don’t stay with them. Their bell boy later told me that hotel was fully booked and front desk staff gave out my room to someone else on their front desk manager’s instructions.
Stayed 3 nights in Jul 2023
Response from Guest Relations/Sema on 11 Jul 2023
Dear Valued , Thank you for taking the time to share your comment. We always follow the policy of service from good to perfect. We assure you. That we will be in contact with the departments which you've had problems in order to prevent others. If you contact with our Guest Relation department we will try to better assist you on your future visit. We are looking forward to welcome you again in our hotel. Best Regards,

4/10 Poor

Yaser

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Generally speaking, the staff lied throughout the time we were there. Upon arrival we were shown to a room which was so small it was almost claustrophobic. When we ask for an alternative room he said there weren't any, we then checked online and found that they had lots of availability. For which the receptionist didn't know how to respond to so he ended up changing our room. During the whole time he was mumbling to his self in annoyance which in my opinion was really unprofessional. Upon entering the room there was a strong smell of cigarettes and sewage smell in the bathroom from plugholes but we were so tired we just wanted to sleep so remained in this room - the smells were later resolved by the hotel The service in general was really poor and we would have to call on multiple occasions and repeat our requests to get for example an Iron. The toiletries were not replenished on a daily and we would have to call several times and wait up to an hour before we received it. The worst part of the stay was the check out. Which took over an hour becuase they had to go check the minibar. When they called us over they told us that we owe 200 turkish lira for the minibar (which we didn't even use). So I told them to make sure that they hadn't confused us with another room. They then came back saying actually we owed more (550 turkish Lira). We had to argue for about 10 minutes before 'they did us a favour' and cancelled the bill. Throughout our stay we saw people complaining
Stayed 6 nights in Jun 2023
Response from Guest Relations/Sema on 11 Jul 2023
Dear Valued , Thank you for taking the time to share your comment. We always follow the policy of service from good to perfect. We assure you. That we will be in contact with the departments which you've had problems in order to prevent others. If you contact with our Guest Relation department we will try to better assist you on your future visit.We are looking forward to welcome you again in our hotel. Best Regards,

8/10 Good

Luigi

Liked: Cleanliness, staff & service, property conditions & facilities
EXCELLENT HOTEL
Stayed 3 nights in Jul 2023
Response from Guest Relations/Sema on 7 Jul 2023
Dear valued Luigi, first of all thank you very much for your kind attention and good comments for Legacy Ottoman Hotel.We are delighted to learn that your stay was good! Thanks for allowing us to be a part of your wonderful, memorable experience. We hope to see you here again in the future. Waiting you back soon, with love! Best Regards

4/10 Poor

Melanie

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Jun 2023
Response from Guest Relations/Sema on 7 Jul 2023
Dear Valued Melanie , Thank you for taking the time to share your comment. We always follow the policy of service from good to perfect. We assure you. That we will be in contact with the departments which you've had problems in order to prevent others. We are looking forward to welcome you again in our hotel. Best Regards,

10/10 Excellent

Belinda

Stayed 2 nights in Jun 2023
Response from Guest Relations on 5 Jul 2023
Dear valued guest first of all thank you very much for your kind attention and good comments for Legacy Ottoman Hotel.We are delighted to learn that your stay was good! Thanks for allowing us to be a part of your wonderful, memorable experience. We hope to see you here again in the future. Waiting you back soon, with love! Best Regards

10/10 Excellent

Mohammed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Guest Relation/Zeynep on 7 Jun 2023
Dear valued guest Mohammed,We are delighted to learn that your stay was comfortable and enjoyable and we will be sure to share your kind compliments on our service quality with our staff. We are looking forward to seeing you again.Best Regards

8/10 Good

ELIER

Stayed 7 nights in May 2023
Response from Guest Relation/Zeynep on 16 Jun 2023
Dear valued guest Elıer,We are happy to see your great 4* rating! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to seeing you again in the near future.Best Regards