Minibar, in-room safe, desk, blackout curtains
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Reviews of Mövenpick Hotel Istanbul Golden Horn

5 out of 5
Mövenpick Hotel Istanbul Golden Horn
Silahtaraga Caddesi, No. 87, Eyup, Istanbul

Reviews

8.8

Excellent

Rating 10 - Excellent. 582 out of 1000 reviews" "
Rating 8 - Good. 278 out of 1000 reviews" "
Rating 6 - Okay. 72 out of 1000 reviews" "
Rating 4 - Poor. 31 out of 1000 reviews" "
Rating 2 - Terrible. 37 out of 1000 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Shaker, Jeddah

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and so friendly. Mrs. Zuinab was very kind. Overall it was nice experience
Stayed 14 nights in Feb 2024
Response from Tolga Akıncı / General Manager on 9 Mar 2024
Dear Shaker,Thank you for the great review of our hotel!As delighting and satisfying our guests is always a top priority for us, it brings us joy to know that you appreciated the stellar service provided by our colleagues.We will proudly share your valuable feedback with our amazing team.Your lovely review is a firm endorsement of what we can offer our guests and we look forward to welcoming you back for another excellent experience.Yours Sincerely,Tolga AkıncıGeneral Manager

10/10 Excellent

abbas

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Tolga Akıncı / General Manager on 9 Jan 2024
Dear Abbas,Thank you for the evaluation of our hotel!As delighting and satisfying our guests is always a top priority for us, it brings us joy to know that you appreciated the stellar service provided by our colleagues.Your evaluation is a firm endorsement of what we can offer our guests and we look forward to welcoming you back for another excellent experience.Yours Sincerely,Tolga AkıncıGeneral Manager

10/10 Excellent

Abdul

Liked: Cleanliness, staff & service, property conditions & facilities
Neat clean, excellent breakfast and courteous staff- highly recommended hotel to stay
Stayed 1 night in Dec 2023
Response from Tolga Akıncı / General Manager on 2 Jan 2024
Dear Abdul, first and foremost we would like to thank you on behalf of the ladies and gentlemen of Mövenpick Hotel Istanbul Golden Horn and state our happiness for your kind interest shown. We are pleased to hear that you enjoyed your stay with us and we would like to thank you for taking your time to share your experience regarding our service. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards, Tolga Akıncı General Manager

8/10 Good

Jose, San Diego

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very cordial and they went out of their way to help us. I booked a suite with a sofa bed and instead they gave us a suite with a sofa. I was told that since i booked a single perso'ns room that i could not get a sofa bed. I explained to the manager that i did call to make them aware of the change to 2 guests and i was not made aware that the rate would have been different long story short we were given a suite with a sofa bed. When we opened the sofa the mattress was a mess it was dirty and there was food behind and stucked in the mattress it was filthy not what i expected from a 5 star hotel horrible experience however housekeeping came right away and clened and vacuumed everything we went to bed at 3am after a 17 hor flight
Stayed 1 night in Dec 2023
Response from Tolga Akıncı / General Manager on 30 Dec 2023
Dear Jose, first and foremost we would like to thank you on behalf of the ladies and gentlemen of Mövenpick Hotel Istanbul Golden Horn. We value all your feedback as they guide us, motivate and assist us to improve our service quality. We are very sorry for the inconvenience regarding the sofa mattress. We will make sure this will not happen again on your next visit. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards, Tolga Akıncı General Manager

10/10 Excellent

Batyr

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service by excellent staff!
Stayed 3 nights in Nov 2023
Response from Tolga Akıncı / General Manager on 5 Dec 2023
Dear Batyr,Thank you for the great review of our hotel!As delighting and satisfying our guests is always a top priority for us, it brings us joy to know that you appreciated the stellar service provided by our colleagues.Your lovely review is a firm endorsement of what we can offer our guests and we look forward to welcoming you back for another excellent experience.Yours Sincerely,Tolga AkıncıGeneral Manager

10/10 Excellent

Miran

Stayed 2 nights in Nov 2023
Response from Tolga Akıncı / General Manager on 20 Dec 2023
Dear Miran,First and foremost we would like to thank you on behalf of the ladies and gentlemen of Mövenpick Hotel Istanbul Golden Horn and state our happiness for your kind interest shown. We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Tolga AkıncıGeneral Manager

2/10 Terrible

AHMED

Disliked: Cleanliness, staff & service
Room was very small , AC was not working and once i opened the window i found a neighbor in the opposite building looking directly into my room ! no privacy and terrible view . No Restaurants or Supermarkets near hotel , also hotel is far away from everything Also on check in i was asked to depost CASH for security insurance incase i used Minibar or Room Service and that was ok , however on check out , i was told that i ordered lunches and dinner and room service ( which i never did ) and i had to open investigations with Security and Delay me for my flight till they resolved this matter ! ... Very bad experience and i will not go there again !
Stayed 6 nights in Nov 2023
Response from Tolga Akıncı / General Manager on 20 Nov 2023
Dear Ahmed,Thank you for your comment. We are sorry for the dissatisfaction you had.As part of our procedures, we request a deposit for minibar services. This practice is implemented to ensure awareness of any additional expenses and to facilitate accurate billing at the end of the stay.Our hotel is situated in the historic Golden Horn region, known for its rare and splendid beauty. Our guests can easily access the city center and other tourist attractions by private vehicle, taxi or public transportation. Achieving such a breathtaking view sometimes requires minor sacrifices.We apologize for any inconvenience caused by a room number mix-up by our other guest within the first 10 minutes of your arrival, detected through our security cameras. We wish you have a good day.Best Regards,Tolga Akıncı General Manager

10/10 Excellent

TARIQ

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable moment
Property is extremely nice and hotel staff are amazing and very hospitable. I am really impressed with level of service.
Stayed 3 nights in Nov 2023
Response from Tolga Akıncı / General Manager on 13 Nov 2023
Dear Tariq,First and foremost we would like to thank you on behalf of the ladies and gentlemen of Mövenpick Hotel Istanbul Golden Horn and state our happiness for your kind interest shown. We are pleased to hear that you enjoyed your stay with us and we would like to thank you for taking your time to share your experience regarding our service. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards, Tolga Akıncı General Manager

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Tolga Akıncı / General Manager on 13 Nov 2023
Dear Ahmed,Thank you very much for being our guest at Mövenpick Hotel Istanbul Golden Horn and for evaluating our beautiful property.We look forward to welcoming you back for another amazing experience.Kind Regards,Tolga AkıncıGeneral Manager

4/10 Poor

p

Business traveller
Liked: Staff & service
Disliked: Cleanliness
I chose it because it’s a Swiss brand, expecting Swiss quality. But unfortunately it’s a big let down. 1 location: its far away from major attractions. The biggest problem is it’s on a major artery with heavy traffic. Implication: taxi drivers refuse to go its direction or would charge you 3-3x the usual fare. Eg. From holiday inn Old city to this Mövenpick it costed 600 lira = 20$. To give you an idea; from the airport to old city a journey of 67 km my fare was 900 = 30 $. Forget about public transit because you can’t have any information about the time schedule or where it goes as a tourist. 2. One of the reasons I chose Swiss Brand is for cleanness. Alas, I found rampant mold in the shower room.( see photos) in both the rooms I stayed. The room was a small definitely not the size they claim to be 20 m: 14 m² tops.(see photos for yourself.) there was no gym, no swimming pool, the kind of perks that you ‘s expect from a five-star hotel. 3. The property is right on a major heavy traffic street so the noise is a major issue. If you’re on the lower floor you won’t be able to sleep well. Overall, it is an OK hotel but definitely not worth the number of the stars it claims. I have stayed in many more than peak hotels this one is definitely not among the better ones.
Response from Tolga Akıncı / General Manager on 27 Oct 2023
Dear Ping,Thank you for the feedback of our hotel.We value all your feedback as they guide us, motivate and assist us to improve our service quality. We are sorry for the dissatisfaction you had.You may need to inform us points you have mentioned on your next visit. My team will assist you immediately.We will be happy if we welcoming you and your guests in near future to our beautiful property and timeless city.Yours Sincerely,Tolga AkıncıGeneral Manager

10/10 Excellent

Firas

Stayed 1 night in Oct 2023
Response from Tolga Akıncı / General Manager on 13 Nov 2023
Dear Firas,Thank you very much for being our guest at Mövenpick Hotel Istanbul Golden Horn and for evaluating our beautiful property.We look forward to welcoming you back for another amazing experience.Kind Regards,Tolga AkıncıGeneral Manager

10/10 Excellent

Colleen, West Palm Beach

Stayed 1 night in Sep 2023
Response from Tolga Akıncı / General Manager on 31 Oct 2023
Dear Colleen,Thank you for being our guest at Mövenpick Hotel Istanbul Golden Horn and for evaluating our beautiful property.We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Tolga AkıncıGeneral Manager

8/10 Good

Luis

Liked: Staff & service
Stayed 5 nights in Sep 2023
Response from Tolga Akıncı / General Manager on 11 Oct 2023
Dear Luis,Thank you for being our guest at Mövenpick Hotel Istanbul Golden Horn and for evaluating our beautiful property.We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Tolga AkıncıGeneral Manager

10/10 Excellent

Sardor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is located in 15 minute drive from Sultanahmet (sometimes 25m with crazy traffic) but it goes along Kennedy street, with a fantasic sea view alongside the road. The valet and parking itself are FREE and it is handled by professionals, leaving you with no hassle at all. Guest relations manager, Zeynep, the reception staff, they are always there in case you need anything, service at this hotel is awesome. Definitely recommend to try their breakfast with a nice variety of food and once again, great service as they never leave someone unattended. The breakfast restaurant has a terrace for smokers, good option. Rooms are pretty clean, comfy and twin rooms (which we stayed in) has a nice view. Would definitely come back again!
Stayed 7 nights in Sep 2023
Response from Tolga Akıncı / General Manager on 29 Sept 2023
Dear Sardor, first and foremost we would like to thank you on behalf of the ladies and gentlemen of Mövenpick Hotel Istanbul Golden Horn and state our happiness for your kind interest shown and for the great review of our hotel! We are pleased to hear that you enjoyed your stay with us and we would like to thank you for taking your time to share your experience regarding our service. We will proudly share your valuable feedback with our great team. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards, Tolga Akıncı General Manager

8/10 Good

nora

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Tolga Akıncı / General Manager on 27 Sept 2023
Dear Nora,Thank you for being our guest at Mövenpick Hotel Istanbul Golden Horn and for evaluating our beautiful property.We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Tolga AkıncıGeneral Manager

10/10 Excellent

Dilshod

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is really good Hotel. Great service with clean rooms, delicious breakfast and free valet parking. Only cons is that we waited half day to get Iron to our room. At the end I went to reception by myself
Response from Tolga Akıncı / General Manager on 29 Aug 2023
Dear Dilshod, first and foremost we would like to thank you on behalf of the ladies and gentlemen of Mövenpick Hotel Istanbul Golden Horn and state our happiness for your kind interest shown. We are pleased to hear that you enjoyed your stay with us and we would like to thank you for taking your time to share your experience regarding our service. We will proudly share your valuable feedback with our great team. Also we are very sorry for the dissatisfaction regarding the service about providing you an iron. We will make sure this will not happen again on your next visit. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards, Tolga Akıncı General Manager

10/10 Excellent

Beshar

Travelled with partner
Liked: Amenities
Clean
Stayed 3 nights in Aug 2023
Response from Tolga Akıncı / General Manager on 24 Aug 2023
Dear Beshar,Thank you for being our guest at Mövenpick Hotel Istanbul Golden Horn and for evaluating our beautiful property.We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Tolga AkıncıGeneral Manager

6/10 Okay

Humera

Travelled with family
Disliked: Amenities, property conditions & facilities
Our room was super old for a 5 star hotel. The AC was not working so it got super hot at night. The bathroom faucet seemed to be broken and it wouldn’t turn off after multiple tries. Also, the chairs in our room had stains on it. We stayed there for a night so we did not contact guest services however this is not expected of a 5 star hotel given the high rates. The shuttle service provided by the hotel to site seeing is great but the shuttle driver dropped us off about 30 minutes away from the actual site and we struggled to find the area we were going to bc we were dropped off at a random street due to traffic in the area. I don’t think if I will ever return to the specific hotel due to my experience. Also, the hotel is pretty far from touristic sites so if you plan on doing more of touristy things I would encourage you to look at other hotels near Hagia Sophia/ blue mosque area as those are much better.
Stayed 1 night in Aug 2023
Response from Tolga Akıncı / General Manager on 15 Aug 2023
Dear Humera, first and foremost we would like to thank you on behalf of the ladies and gentlemen of Mövenpick Hotel Istanbul Golden Horn. We value all your feedback as they guide us, motivate and assist us to improve our service quality.We have not come across any complaints from your side. When it comes to complaints, please be assured that our teams take immediate action. Our shuttle service operates three times daily between Eminönü and Taksim and once daily to Vadistanbul and Vialand shopping centers, except on Sundays. If you have used the shuttle to reach the Sultanahmet area, you will need to walk a bit afterwards or take a tram or taxi. We hope this information is helpful. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kind Regards, Tolga Akıncı General Manager

10/10 Excellent

HUSEYIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seriously, this hotel has become like a home to me . The staff , the atmosphere everything , I am really feeling like I am coming to a home when I check in here . Everything is superb and 10 stars. If you wanna spend your money on an experience like home, do not think of staying anywhere else , but this place . At the end of the day , there is no place like home right
Stayed 2 nights in Jul 2023
Response from Tolga Akıncı / General Manager on 30 Jul 2023
Dear Hüseyin, first and foremost we would like to thank you on behalf of the ladies and gentlemen of Mövenpick Hotel Istanbul Golden Horn and state our happiness for your kind interest shown. We are pleased to hear that you enjoyed your stay with us and we would like to thank you for taking your time to share your experience regarding our service. We will proudly share your valuable feedback with our great team. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards, Tolga Akıncı General Manager

10/10 Excellent

HUSEYIN

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience , met my expectations , staff is jusy awesome , duty manager Ilhan , Bellyboy Anil , Mini Bar person Omer and the staff at the Valet and the housekeeping , everyone was just so friendly , they all went the extra mile , the whole nine yards to help, I will definitely stay here more often
Stayed 2 nights in Jul 2023
Response from Tolga Akıncı / General Manager on 23 Jul 2023
Dear Hüseyin, first and foremost we would like to thank you on behalf of the ladies and gentlemen of Mövenpick Hotel Istanbul Golden Horn and state our happiness for your kind interest shown. We are pleased to hear that you enjoyed your stay with us and we would like to thank you for taking your time to share your experience regarding our service. We will proudly share your valuable feedback with our great team. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards, Tolga Akıncı General Manager

2/10 Terrible

Shahin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Tolga Akıncı / General Manager on 29 Sept 2023
Dear Shahin,Thank you for sharing your evaluation. We are sorry for the dissatisfaction you have.All of us here hope to have the opportunity of welcoming you back again.Yours Sincerely,Tolga AkıncıGeneral Manager

2/10 Terrible

Bahar

Liked: Cleanliness, property conditions & facilities
I had to wait a long time to get a taxi
Stayed 1 night in Jun 2023
Response from Tolga Akıncı / General Manager on 12 Jun 2023
Dear Bahar,Thank you for sharing your review as your valuable feedback is essential in our continuous efforts to improve our service and offerings. Finding a taxi in our beautiful city is indeed a challenge. Our team is doing their utmost to address this issue. We regret to learn that your overall rating was impacted due to the difficulty you encountered in finding a taxi, rather than evaluating the services provided at our hotel. We sincerely hope that you will not experience any difficulty in finding a taxi during your next visit to Istanbul.Yours Sincerely,Tolga AkıncıGeneral Manager

10/10 Excellent

Rasaq

Liked: Cleanliness, staff & service, property conditions & facilities
Very accessible to transport and a quiet escape of the hustle and bustle of the city centre. Very nice and helpful staff, nice breakfast
Stayed 5 nights in May 2023
Response from Tolga Akıncı / General Manager on 7 Jun 2023
Dear Rasaq, first and foremost we would like to thank you on behalf of the ladies and gentlemen of Mövenpick Hotel Istanbul Golden Horn and state our happiness for your kind interest shown. We are pleased to hear that you enjoyed your stay with us and we would like to thank you for taking your time to share your experience regarding our service. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards, Tolga Akıncı General Manager

8/10 Good

Malek

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 4 nights in May 2023
Response from Tolga Akıncı / General Manager on 1 Jun 2023
Dear Malek,Thank you for the precious review of our hotel! It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Tolga AkıncıGeneral Manager

10/10 Excellent

William

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent experience, people are very friendly and the service in general 10/10.
Stayed 2 nights in May 2023
Response from Tolga Akıncı / General Manager on 27 May 2023
Dear William, first and foremost we would like to thank you on behalf of the ladies and gentlemen of Mövenpick Hotel Istanbul Golden Horn and state our happiness for your kind interest shown. We are pleased to hear that you enjoyed your stay with us and we would like to thank you for taking your time to share your experience regarding our service. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards, Tolga Akıncı General Manager

10/10 Excellent

emad

Good
Stayed 2 nights in May 2023
Response from Tolga Akıncı / General Manager on 24 May 2023
Dear Emad,Fist and foremost we would like to thank you on behalf of the ladies and gentlemen of Mövenpick Hotel Istanbul Golden Horn and state our happiness for your kind interest shown. We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Tolga AkıncıGeneral Manager

10/10 Excellent

LUIS A., Miami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
TODO MUY BIEN
Stayed 4 nights in Apr 2023
Response from Tolga Akıncı/General Manager on 24 Apr 2023
Dear Luis,Thank you for the precious review of our hotel! It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Tolga AkıncıGeneral Manager

4/10 Poor

Gokce, Kent

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good but restaurant is way expensive think twice before go to diner.
Stayed 1 night in Apr 2023
Response from Tolga Akıncı/General Manager on 15 Apr 2023
Dear Gokce,Thank you for sharing your review as your valuable feedback is essential in our continuous efforts to improve our service and offerings. As we always endeavour to provide our guests with outstanding experiences, we regret to hear of the shortfalls encountered during your stay.All of us here hope to have the opportunity of welcoming you back again.Yours Sincerely,Tolga AkıncıGeneral Manager

10/10 Excellent

Amin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with nicest staff that you can imagine. Rooms are very clean and everything is at highest quality. If you travel with family ( like what l had with my family) you will see best support and service from hotel staff and all amenities and everything that you need are in perfect condition. 5 star hotel in real
Response from Tolga Akıncı/General Manager on 3 Apr 2023
Dear Amin, first and foremost we would like to thank you on behalf of the ladies and gentlemen of Mövenpick Hotel Istanbul Golden Horn and state our happiness for your kind interest shown. We are pleased to hear that you enjoyed your stay with us and we would like to thank you for taking your time to share your experience regarding our service. We will proudly share your valuable feedback with our great team. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards, Tolga Akıncı General Manager

2/10 Terrible

Dekel, Dunwoody

Business traveller
Asked for king bed. Got queen. Asked nonsmoking room. Got very smoked smell room. Asked high floor got 2nd!!!
Stayed 1 night in Mar 2023
Response from Tolga Akıncı/General Manager on 21 Mar 2023
Dear Dekel, first and foremost we would like to thank you on behalf of the ladies and gentlemen of Mövenpick Hotel Istanbul Golden Horn. We value all your feedback as they guide us, motivate and assist us to improve our service quality. We are very sorry for the inconvenience regarding the service. We will make sure this will not happen again on your next visit. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards, Tolga Akıncı General Manager

10/10 Excellent

Huseyin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent and immaculate hotel
It is an excellent, immaculate, superbly clean hotel with comfortable mattress. Location is great, close many attractions , centrally located. Staff is welcoming, kind and friendly. We will definitely stay again..
Stayed 1 night in Mar 2023
Response from Tolga Akıncı/General Manager on 19 Mar 2023
Dear Huseyin,Thank you for the brilliant endorsement of your outstanding stay with us. As it is part of our mission to present our guests with an unforgettable experience, it is heartening to hear that my colleagues went above and beyond in ensuring your stay with us was an outstanding one.As delighting and satisfying our guests is always a top priority for us, it brings us joy to know that you appreciated the stellar service provided by our colleagues.We will proudly share your valuable feedback with our amazing team.It was our pleasure to have you with us and we look forward to welcoming you back.Kind Regards,Tolga AkıncıGeneral Manager

4/10 Poor

ramazan

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2023
Response from Tolga Akıncı/Genel Müdür on 13 Mar 2023
Sayın Ramazan Bey,İstanbul konaklamanızda Mövenpick Hotel Istanbul Golden Horn'u tercih ettiğiniz için en içten teşekkürlerimi sunar, değerlendirmenizi paylaşmak için ayırdığınız zamanın bizler için son derece kıymetli olduğunu bilmenizi isterim.Yaşamış olduğunuz memnuniyetsizlik için özür dileriz. Detaylandırmak için tarafımıza her zaman ulaşabilirsiniz.Sizi tekrar ağırlamak ve Mövenpick farkını yeniden yaşatmak dileğimizle.Saygılarımla,Tolga AkıncıGenel Müdür

10/10 Excellent

Arthur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Superb room and a wide array of breakfast Choices
Stayed 3 nights in Feb 2023
Response from movenpicl on 3 Mar 2023
Dear Mr. Arthur,Warm greetings from Mövenpick Golden Horn Hotel IstanbulThank you for your kind message.If you need any further assistance please do not hesitate to contact us. Best Regards.

10/10 Excellent

Esam

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Professional and friendly staff…hotel very clean…enjoyed the stay
Stayed 2 nights in Feb 2023
Response from Tolga Akıncı/Genel Müdür on 25 Feb 2023
Dear Esam, first and foremost we would like to thank you on behalf of the ladies and gentlemen of Mövenpick Hotel Istanbul Golden Horn and state our happiness for your kind interest shown. We are pleased to hear that you enjoyed your stay with us and we would like to thank you for taking your time to share your experience regarding our service. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards, Tolga Akıncı General Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was great. Next time i will arrange transportation through the hotel.
Stayed 1 night in Feb 2023
Response from movenpick on 20 Feb 2023
Dear Mr. David,Warm greetings from Mövenpick Golden Horn Hotel IstanbulThank you for your kind message.Best Regards,

10/10 Excellent

Mohamed

Stayed 1 night in Feb 2023
Response from movenpick on 8 Mar 2023
Dear Mr. Mohamed,Warm greetings from Mövenpick Golden Horn Hotel Istanbul, Thank you for your kind review.Best Regards

10/10 Excellent

Abdurazak

Stayed 1 night in Feb 2023
Response from Tolga Akıncı on 6 Feb 2023
Dear Abdurazak,Thank you for your evaluation. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Tolga AkıncıGeneral Manager

10/10 Excellent

Mohammad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from movenpick on 20 Jan 2023
Dear Mr. Mohammad,Warm greetings from Mövenpick Golden Horn Hotel Istanbul,Thank you for your kind response.Best Regards

8/10 Good

Nasser

Stayed 8 nights in Sep 2022
Response from Tolga Akıncı / General Manager on 6 Oct 2023
Dear Nasser,Thank you for being our guest at Mövenpick Hotel Istanbul Golden Horn and for evaluating our beautiful property.We are glad that you enjoyed your stay and hope to see you again very soon.Yours Sincerely,Tolga AkıncıGeneral Manager

10/10 Excellent

OSAMA

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
nice location
overall it was good but delay of room service was repeated
Stayed 7 nights in Oct 2022
Response from movenpick on 24 Oct 2022
Dear Mr. Osama,Warm greetings from Mövenpick Golden Horn Hotel Istanbul, Thank you for your kind response.

8/10 Good

khaled

Business traveller
Liked: Cleanliness, staff & service
Cleanliness
Stayed 2 nights in Oct 2022
Response from movenpick on 17 Oct 2022
Warm greetings from Mövenpick Golden Horn Hotel IstanbulThank you for your kind interest to our unique property.

8/10 Good

ABDIKHAMITKHAN

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Everything is acceptable, but not what we expected from Movenpick based on our previous experience. Breakfast, cleanliness, bed even towels are not as 5 star brand name hotel should be.
Stayed 1 night in Sep 2022
Response from R.Bukhari on 6 Sept 2022
Dear Valuable Guest,First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Mövenpick Hotel Istanbul Golden Horn and state our happiness for your kind interest shown. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. Your kind comments have already been shared with our department heads to take the necessary actions accordingly.We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city.Kindest Regards,Rima Bukhari Guest Relations Executive

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from R.Bukhari on 5 Sept 2022
Thank you for the great review of our hotel! It is always a pleasure to receive positive feedback. I will share your comments with our team. We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rima BukhariGuest Relations Executive

4/10 Poor

Lulwa, Kuwait

Disliked: Staff & service, amenities
Location is not great just a good view. Room was really small (Superior Room, King Bed, Sea View) there’s no space to even pray. Gym is tiny not all the machines work. Had a lot of trouble with the staff but a few of them were nice and helpful.
Stayed 6 nights in Jul 2022
Response from R.Bukhari on 10 Aug 2022
Dear Lulwa, First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Movenpick Hotel Istanbul, Golden Horn. We value all your feedbacks as they guide us, motivate and give us the opportunity to improve our service quality. We are very sorry for the inconvenience that you had during your visit. We had our meetings with the related department heads and will make sure your feedbacks are considered. Please give us the second chance to welcome you and your guests in near future to our beautiful property and timeless city. Kindest Regards, Tolga Akıncı General Manager

8/10 Good

Siniša

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was ok, the whole experience could be better. Staff could me much better, during breakfast staff was taking plates from in front of us while we were still eating. I paid a premium to the hotel to order taxi service to the airport, 15:00, however the taxi arrived at 15:20. Spa area is small but cosy i loved it, the massage was amazing!
Stayed 3 nights in Jun 2022
Response from R.Bukhari on 8 Jul 2022
Dear Valuable Guest, First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Mövenpick Hotel Istanbul Golden Horn and state our happiness for your kind interest shown. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. Your kind comments have already been shared with our department heads to take the necessary actions accordingly. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards, Rima Bukhari Guest Relations Executive

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property are so nice, polite, and helpful. The rooms are good and clean, the breakfast is very good and something I looked forward to every morning. Also, they have a free shuttle 6 days a week, very nice and convenient if you want to go to Taksim Square or Eminou. I guess my only complaint is the hotel is slightly isolated. There aren't really any nearby stores or restaurants to walk to if you need something quick and the bus stop isn't super close. Fortunately, Uber is very reasonable in Istanbul. Overall, I'd definitely stay here again.
Stayed 7 nights in Jun 2022
Response from R.Bukhari on 3 Jul 2022
Dear Valuable Guest, First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Movenpick Hotel Istanbul, Golden Horn and state our happiness for your kind interest shown. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. Your feedbacks are very important for us as they motivate us to improve our service quality. We are delighted to hear that you enjoyed your stay. We would like to thank you for taking your time to share your experiences regarding our service, the team and our breakfast. Thank you very much for highlighting our beautiful property. Your kind comments have already been shared with the related department heads. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards, Tolga Akıncı General Manager

10/10 Excellent

Kirill

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seamless experience so far. Thanks!
Stayed 1 night in May 2022
Response from R.Bukhari on 9 Jun 2022
Dear Valuable Guest, First and foremost, we would like to thank you on behalf of the ladies and gentlemen of Movenpick Hotel Istanbul, Golden Horn and state our happiness for your kind interest shown. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. Your feedbacks are very important for us as they motivate us to improve our service quality. We would like to thank you for taking your time to share your experiences regarding our service, the team and our breakfast. Your kind comments have already been shared with the related department heads. We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city. Kindest Regards, Tolga Akıncı General Manager

2/10 Terrible

Nas

Stayed 8 nights in Apr 2022
Response from R.Bukhari on 4 May 2022
Dear Nas, Thank you for bringing your experiences to our attention during your stay at Mövenpick Hotel Istanbul Golden Horn. In order to serve you better, we would appreciate it if you could contact us directly at hotel.istanbul.goldenhorn@movenpick.com or by phone at 0549 563 58 20. Kind regards, Rima Bukhari Guest Relations Officer

4/10 Poor

Nora

Disliked: Property conditions & facilities, room comfort
Nothing like it shows
First of all the hotel didn't met my expectations the pictures showing a view from rooms we were added to the room behind no view dark rooms nothing like I imagine, the only thing is good that the reception staff really helpful but the hotel doesn't deserve a five Stars the price high compared to others of the same level three stars
Stayed 1 night in Apr 2022
Response from R.Bukhari on 4 May 2022
Dear Nora, Thank you for taking the time to tell us about your experience at the Mövenpick Hotel Istanbul Golden Horn. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Tolga Akıncı General Manager

8/10 Good

Umit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located next to a main road. It also has a side road on one side facing apartments which makes it difficult to have a pieceful stay
Stayed 3 nights in Apr 2022
Response from Dilan on 2 Jun 2022
Dear Mr. Umit, Thank you for your comments. Best regards