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Reviews of The Elysium Taksim Special Class

The Elysium Taksim Special Class
Inönü, Harbiye Çayiri Sk., No:1, 34373 Sisli Taksim, Istanbul, Istanbul

Reviews

7.6

Good

Rating 10 - Excellent. 175 out of 398 reviews" "
Rating 8 - Good. 89 out of 398 reviews" "
Rating 6 - Okay. 54 out of 398 reviews" "
Rating 4 - Poor. 28 out of 398 reviews" "
Rating 2 - Terrible. 52 out of 398 reviews" "

8.2/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Nasir

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
rooms are small
Stayed 4 nights in Feb 2024
Response from Elvina Shapovalova on 5 Mar 2024
Dear Nasir,Thank you for the rate

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and staff
Stayed 3 nights in Feb 2024
Response from Elvina Shapovalova on 5 Mar 2024
Dear David,Thank you very much for the high rate!

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 3 nights in Jan 2024
Response from Elvina Shapovalova on 6 Feb 2024
Dear guest,Thank you for the rate!

10/10 Excellent

Rukaiyah

Stayed 7 nights in Jan 2024
Response from Elvina Shapovalova on 7 Feb 2024
Dear Rukaiyah,Thank you very much for high rate!

2/10 Terrible

Keir

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were dirty and the showers full of mould. Communal areas covered in what looked like years worth of dust. Dead flowers in reception. TV not working, heating in room not working, shower was cold, bed was rock hard. Checked out 4 days early. The first room I was in had the roller blind removed and the window was at street level. Do not stay here - you have been warned.
Stayed 5 nights in Dec 2023
Response from Elvina Shapovalova on 4 Jan 2024
Dear Keir,Thank you very much for sharing us your feedback, its very important for us! We apologies for any inconvenience during your stay and will share your feedback with all responsible team.

6/10 Okay

Meisam

It was ok
Stayed 2 nights in Nov 2023
Response from Elvina Shapovalova on 5 Dec 2023
Dear Meisam,Thank you very much for staying with us and rate

2/10 Terrible

shiran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Elvina Shapovalova on 9 Nov 2023
Dear Shiran,Thank you for the rate. Can you share as feedback about your experience? İt will help us to improve the service

10/10 Excellent

Semat

Stayed 3 nights in Sep 2023
Response from Elvina Shapovalova on 17 Oct 2023
Dear Sema,Thank you for the rate! We will happy to host you again in our hotel!

10/10 Excellent

Syed Hamid

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were awesome, and location is great.
Stayed 2 nights in Sep 2023
Response from Elvina Shapovalova on 20 Sept 2023
Dear Syed Hamid,Thank you very much for your feedback and high rate!We excited to see you again in the hotel!

10/10 Excellent

Semat

Stayed 10 nights in Aug 2023
Response from Elvina on 26 Sept 2023
Dear Semat,Thank you very much for staying with us and high rate!We will wait you again in our hotel!

6/10 Okay

Abdullah

Travelled with family
Liked: Property conditions & facilities
Stayed 5 nights in Jul 2023
Response from Elvina on 8 Aug 2023
Dear Mr. Abdullah,Thank you for rate us!

10/10 Excellent

Arly

Liked: Cleanliness, staff & service, property conditions & facilities
Melin, Elvina and Diana were amazing and caring all throughout our stay. Impeccable service and a wonderful establishment. Highly recommend!!!
Stayed 2 nights in Jun 2023
Response from Elvina on 8 Aug 2023
Dear Arly,Thank you very much for your high rate! It was pleasure to host you in the property!

6/10 Okay

Yosef

Stayed 5 nights in Jun 2023
Response from Elvina on 8 Aug 2023
Dear Yousef,Thank you very much for your rate! We hope to see you again in our property!

10/10 Excellent

Mitra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023
Response from Elvina on 16 Jun 2023
Dear Mitra,Thank you very much for high rate! We look forward to see you again!Kind regards,Guest relation dep.

8/10 Good

Tamara

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I had a pleasant stay at the hotel which has a great location. Close to taksim but in a calm location. The spa is great.The reception team are great. However i had some problems with the hotel: 1-i had reservation which was to pay at property and no down payment was needed. however 2 days before arriving the hotel tried to take money from my card and they send me a message that it was declined and my reservation will be cancelled after 24 hours! I tried to contact them on expedia but they didn’t explain well. I tried to call them many many tomes but no one answered. Then expedia team helped me to cancel the reservation and book another one paid. 2- the room service and the bar check service oped my room using their card without even knocking!! This was very unacceptable! 3- i stayed for 3 nights. The room was clean on arrival. The following day the room service cleaned. On the third day it was a disaster. The room service barely even cleaned the room. It was dirty and messy and they didnt put water.
Stayed 3 nights in Apr 2023
Response from Elvina Shapovalova on 12 May 2023
Dear Ms. Tamara,Thank you very much for taking time to wright a review, its very important for us and help to improve our service.We hope to see you again and provide our best service for you!Kind regards,ElvinaGuest relation manager

8/10 Good

rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Apr 2023
Response from Melih Holoğlu, Guest Relations Supervisor on 18 Apr 2023
Dear Rachel,We would like to thank you for your valuable time to score your recent The Elysium Hotel Istanbul experience.It would truly be an honor to welcome you again!Kindest Regards,

10/10 Excellent

Salomon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
One of the best hospitality that i have Oloso got upgrade to suite
Stayed 2 nights in Feb 2023
Response from Melih Holoğlu, Guest Relations Supervisor on 5 Mar 2023
Dear Salomon,Thank you for staying at the The Elysium Hotel Istanbul, your comments are extremely important to assist us in evaluating how we can better serve valued guests like you. There is no better satisfaction than reading that you appreciated your stay with us. Many thanks to you for commenting such a positive and kind review on my name and please be assured that your comments have been shared with the team and that you will always be more than welcome in your Turkish home. We are looking forward to the opportunity to welcome you back with us.King Regards

10/10 Excellent

Shay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2023
Response from Melih Holoğlu, Guest Relations Supervisor on 5 Mar 2023
Dear Shay,Thank you for staying at the The Elysium Hotel Istanbul, your comments are extremely important to assist us in evaluating how we can better serve valued guests like you. There is no better satisfaction than reading that you appreciated your stay with us. Many thanks to you for commenting such a positive and kind review on my name and please be assured that your comments have been shared with the team and that you will always be more than welcome in your Turkish home. We are looking forward to the opportunity to welcome you back with us.Kindest Regards

8/10 Good

Venkatesh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has duplex suites with large windows with a great view of the city. It has a starbucks in the complex and a restaurant with room service 24/7 which is very convenient.
Stayed 2 nights in Jan 2023
Response from Burak Alp Tezcanlar on 5 Jan 2023
Dear Venkatesh,Thank you so much for your lovely review! We are more than happy reading that we met all your expectations and contributed on making your stay even more pleasant and enjoyable! We look forward to welcoming you back in the near future.Best Regards,Guest Relations Agent

10/10 Excellent

Khaldoun

10/10 Excellent

Khaldoun

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms
Response from Burak Alp Tezcanlar on 5 Jan 2023
Dear Khaldoun,We are truly delighted to read that we were able to contribute on experiencing such a wonderful stay as you described, and we made your stay so enjoyable. It is our great pleasure we offered you an excellent quality of service and you found your overall stay wonderful! Thank you for commenting in such a positive way and we are looking forward to welcoming you back in the near future!Kind Regards,Guest Relations Agent

2/10 Terrible

Karim

Travelled with family
Disliked: Staff & service
The hotel did not have a room available despite our reservation. We were told to come back the next day.
Response from Burak Alp Tezcanlar on 5 Jan 2023
Dear Karim,Thank you for staying at the The Elysium Hotel Istanbul, your comments are extremely important to assist us in evaluating how we can better serve valued guests like you.We are sorry to hear about the inconveniences you had during your stay. We have already shared your valuable feedback with our management team.Hoping that you will visit us again in the future, so I may personally ensure that you are well taken care of.Sincerely,Guest Relations Agent

10/10 Excellent

Asma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location plus helpful staff
Stayed 4 nights in Dec 2022
Response from arzu on 14 Dec 2022
Dear Fahad,We would like to thank you for your valuable time to score your recent The Elysium Hotel Istanbul experience.It would truly be an honor to welcome you again!Kindest Regards,Guest Relation Manager Arzu Özdemir

6/10 Okay

ANDREI

Travelled with family
Liked: Cleanliness
Reception team is slow and not very supportive. They shall be more into curtoisy and more helpful
Stayed 1 night in Dec 2022
Response from Melih Holoğlu Guest Relations Agent on 5 Dec 2022
Dear Andrei, Thank you for taking the time to evaluate your recent The Elysium Hotel Istanbul experience. Feedback such as yours is very valuable and will help us to improve our service consistently. We are sorry for the inconveniences you had during your stay. Your feedback has been shared with the management team. Hoping that you will visit us again in the future, so I may personally ensure that you are well taken care of. I am looking forward to welcoming you back. Yours Sincerely,

2/10 Terrible

Andy, Brooklyn

Travelled with partner
Disliked: Staff & service, amenities
I booked and pre paid a 3 night stay at the hotel. Once I travels back to my home I not s in the 2nd day of my stay the hotel made an unauthorized charges to the card the had on file. The charge was done in the 2nd night of my stay. This charge it separate from the deposit and the room service fees. I have reached out to the hotel several times and have yet to hear back from anyone.
Stayed 3 nights in Nov 2022
Response from ARZU ÖZDEMIR on 25 Nov 2022
Dear ANDY ,Thank you for taking the time to evaluate your recent The Elysium Hotel Istanbul experience.We are sorry to hear about the inconveniences you had on your previous stay.We would like you to know that we had already passed your feedbacks to the related team members through our internal meetings to enable us to meet your expectations in the days to come.We look forward welcoming you back at The Elysium Hotel Istanbul!Kindest Regards,GUEST RELATİON MANAGER ARZU ÖZDEMİR

6/10 Okay

Ariela

Stayed 1 night in Nov 2022
Response from Melih Holoğlu on 20 Nov 2022
Dear Guest,We would like to thank you for your valuable time to score your recent The Elysium Hotel Istanbul experience.It would truly be an honor to welcome you again!Kindest Regards,Guest Relations Department

10/10 Excellent

Shahrukh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was one of the best stays
Stayed 3 nights in Oct 2022
Response from Melih Holoğlu Guest Relations Agent on 17 Oct 2022
Dear Shahrukh , Thank you for taking the time to evaluate your recent The Elysium Hotel Istanbul experience. Your satisfaction is the most important thing for us. We are looking forward welcoming you back at The Elysium Hotel Istanbul soon. Sincerely;

8/10 Good

Ananda

Stayed 1 night in Sep 2022
Response from Melih Holoğlu Guest Relations Agent on 17 Oct 2022
Dear Ananda , Thank you for taking the time to evaluate your recent The Elysium Hotel Istanbul experience. Your satisfaction is the most important thing for us. We are looking forward welcoming you back at The Elysium Hotel Istanbul soon. Sincerely.

2/10 Terrible

Murat

Stayed 1 night in Oct 2022
Response from Melih Holoğlu Guest Relations Agent on 7 Oct 2022
Dear Murat, Thank you for taking the time to evaluate your recent The Elysium Hotel Istanbul experience. Feedback such as yours is very valuable and will help us to improve our service consistently. We are sorry for the inconveniences you had during your stay. Your feedback has been shared with the management team. Hoping that you will visit us again in the future, so I may personally ensure that you are well taken care of. I am looking forward to welcoming you back. Yours Sincerely,

10/10 Excellent

Yaqoob

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staffs and helpful, nice rooms , good food and great breakfast ❤️
Stayed 3 nights in Sep 2022
Response from Melih Holoğlu on 20 Sept 2022
Dear Yaqoob,Thank you so much for your wonderful review. We are very delighted to hear that you enjoyed your overall stay at The Elysium Hotel Istanbul. We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay. I will be sharing your kind note with colleagues and the Management Team.We hope to welcome you back at our The Elysium Hotel Istanbul the soonest.Yours Sincerely,Melih HoloğluGuest Relations Agent

2/10 Terrible

ibrahim

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the Elysim hotel is a dirty hotel I will not recommend it to anyone
Stayed 2 nights in Sep 2022
Response from Melih Holoğlu on 20 Sept 2022
Dear Ibrahim,Thank you for taking the time to share your comments with us. Feedback such as yours is very valuable and will help us to improve our service consistently.We are sorry for the inconveniences you had during your stay. They have been already shared with the related department heads to take the necessary actions.Hoping that you will visit us again in the future, so I may personally ensure that you are well taken care of.I am looking forward to welcoming you back.Sincerely,Melih HoloğluGuest Relations Agent

2/10 Terrible

Mohammadreza

Stayed 3 nights in Dec 2021

2/10 Terrible

shabana

Stayed 4 nights in Mar 2022
Response from MELİH on 13 Jul 2022
Dear Shabana Thank you for scoring us! We would like to know more about your issiues so we can do our best to fix it. Best Regards Melih Holoğlu Guest Relations Department

6/10 Okay

mubarak

At the reception he forced me to pay cash I went to the cashier, which is 10 minutes away The problem is that the towels are not clean and cracked
Stayed 1 night in Jun 2022
Response from AŞKIM on 13 Jul 2022
Dear Mubarak, We are sorry to hear that. You can rest assured that we will do our best to provide good service next time. Best Regards Guest Relations Department

8/10 Good

Javaria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2022
Response from AŞKIM on 13 Jul 2022
Dear Javaria , We would like to thank you for your valuable time to score your recent The Elysium Hotel Istanbul experience. It would truly be an honor to welcome you again! Kindest Regards, Aşkım Engin Guest Relations Manager

8/10 Good

Rana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!
Stayed 3 nights in Jun 2022
Response from Aşkim Engin on 23 Jun 2022
Dear Rana, Thank you for taking the time to evaluate your recent The Elysium Hotel Istanbul experience. Knowing that you had a pleasant stay is the biggest motivation for us to serve our guests even better.. On behalf of the entire The ElysiumHotel Istanbul team, we would like to thank you for choosing to stay with us and we look forward to welcome you again soon. Kindest Regards, Aşkım Engin Guest Relations Manager

2/10 Terrible

Akram

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended
Baddddd
Stayed 2 nights in Jun 2022
Response from Aşkım Engin on 23 Jun 2022
Dear Akram, Thank you for taking the time to score your recent The Elysium Hotel Istanbul experience. We are sorry for the inconveniences you had during your stay..But we could not understand the reason why you rated us with 2, we could not see your comments.If you inform us, we can take necessary actions for your next stay.in our hotel. We would like to welcome you again in order for us to show you how we provide a genuine and personalized service . Kindest Regards, Aşkım Engin Guest Relations Manager

4/10 Poor

Tiago

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 6 nights in May 2022

8/10 Good

Ahmed

Stayed 6 nights in May 2022
Response from Aşkim Engin on 9 Jun 2022
Dear Ahmed, We would like to thank you for your valuable time to score your recent The Elysium Hotel Istanbul experience and share your score. Your satisfaction is the most important thing for us.Our aim is always exceed the guest expectations. We would like to thank you for choosing to stay with us and we look forward to welcome you again soon. Yours Sincerely, Aşkım Engin Guest Relations Manager

10/10 Excellent

MARILOU

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2022

6/10 Okay

Naim

Stayed 6 nights in May 2022

2/10 Terrible

Nader

Stayed 3 nights in Apr 2022

10/10 Excellent

Basel

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

2/10 Terrible

Shafi

Disliked: Cleanliness, staff & service, property conditions & facilities
The worst hotel I have ever been in
Stayed 1 night in Apr 2022
Response from Aşkim Engin on 9 Jun 2022
Dear Shafi, Greetings from The Elysium Hotel Istanbul! Thank you for staying at The Elysium Hotel Istanbul, your comments are extremely important to assist us in evaluating how we can better serve valued guests like you. We are deeply sorry for the inconveniences you had during your stay I would like from you to share your dissatisfactions in detailed with me. Hoping that you will visit us again in the future, so I may personally ensure that you are well taken care of. Sincerely, Aşkım Engin Guest Relations Manager

8/10 Good

Amged

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is excellent except that they don’t allow food from outside despite that the suit has kitchen and a microwave which is not working The staf is friendly specially on the checkout Ammar Yasir made it so easy Definitely will recommend the property and sure will come again
Stayed 3 nights in Feb 2022
Response from Aşkim Engin on 23 Feb 2022
Dear Amged, We would like to thank you for your valuable time to score your recent The Elysium Hotel Istanbul experience and share your feedback. I would also like to thank you for your nice thoughts about Ammar. His aim is always exceed the guest expectations. He is also happy to be able to provide this. Our major goal is our guest’s happiness and delighted to learn that we managed to reach your expectations. Our aim is to ensure that our guests receive the best services and a great hospitality. We would like to thank you for choosing to stay with us and we look forward to welcome you again soon.. Yours Sincerely, Askim Engin Guest Relations Manager

6/10 Okay

Ezzeldeen

Stayed 2 nights in Feb 2022
Response from Aşkım Dilek Engin on 14 Feb 2022
Dear Ezzeldeen, Thank you for taking the time to evaluate your recent The Elysium Hotel Istanbul experience. Your satisfaction is the most important thing for us. We look forward welcoming you back at The Elysium Hotel Istanbul! Kindest Regards, Aşkım Engin Guest Relations Manager

10/10 Excellent

tareq

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Guest Relation Management on 24 Dec 2021
Dear Tareq, Thank you very much for staying and positive score for us. We strive to deliver excellent service to each and every one of our guests and we are so happy to know that you enjoyed your stay. We hope to welcome you back at our The Elysium Hotel Istanbul the soonest. Sincerely, Aşkım Engin Guest Relations Manager

10/10 Excellent

Amatullah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Elysium taksim stay
The hotel was nice beds really comfortable. Staff very nice and helpful just a nice place to stay. Kids enjoyed the swimming pool and food a little overpriced for kids who want to eat every five mins but plenty of shops close by . Thankyou for a lovely stay
Stayed 2 nights in Dec 2021
Response from Guest Relation Management on 13 Dec 2021
Dear Amatullah, Thank you very much for your kind comments. We are glad that we were able to provide quality service and fulfill your every desire during your stay with us. We look forward welcoming you back at The Elysium Hotel Istanbul! Sincerely; Aşkım Engin Guest Relations Manager

6/10 Okay

Ali mohamad

Liked: Cleanliness
Stayed 6 nights in Oct 2021
Response from Aşkım on 7 Nov 2021
Dear Ali Mohamad, Thank you for taking the time to score your recent The Elysium Hotel Istanbul experience. We would be more than happy to know more about experiences which you have scored low to understand what we could do better. We would like to thank you for choosing to stay with us and we look forward to welcome you again soon. Sincerely, Aşkım Dilek Engin Guest Relations Manager

10/10 Excellent

Syed Tariq

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One word EXCELLENT
Stayed 1 night in Oct 2021
Response from AŞKIM on 1 Nov 2021
Dear Syed, Thank you for taking the time to evaluate your recent The Elysium Hotel Istanbul experience. Your satisfaction is the most important thing for us. On behalf of the entire The Elysium Hotel Istanbul team we would like to thank you for choosing to stay w ith us and we look forward to welcome you again soon. With my kind regards, Aşkım Dilek Engin Guest Relations Manager ,