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Reviews of Walton Hotels Sultanahmet

Walton Hotels Sultanahmet
Küçük Ayasofya Mah., Cinci Meydani Sok. No: 28, Istanbul

Reviews

9.2

Wonderful

Rating 10 - Excellent. 21 out of 27 reviews" "
Rating 8 - Good. 4 out of 27 reviews" "
Rating 6 - Okay. 1 out of 27 reviews" "
Rating 4 - Poor. 0 out of 27 reviews" "
Rating 2 - Terrible. 1 out of 27 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

sarah, Beirut, Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is walking distance from Blue mosque
The experience was great! The staff are very welcoming and super helpful.. they offered us free shuttle services along with a smart phone in order to have 3G and hot spot wherever we go. They even help us in planning our sight seeing plan and also recommend some great restaurants. The room is beautifully decorated, the bed is comfortable but it's only missing a mirror in the room where there is a mirror in the bathroom only. This Hotel is highly recommended.
Stayed 3 nights in Dec 2017
Response from Guest Relations on 2 Jan 2018
Thank you so much for your kind feedback. We are so happy to know that you are satisfied with our service and team. Hope we can accomodate you another time. About mirror in rooms we will take this negative feedback and work out on it. Have a great year:) Warm Regards from Walton Hotel Sultanahmet team

10/10 Excellent

sajid, birmingham, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy Hotel
Went and stayed here for 3 days with my wife, had a lovely time at the place, had a queen sea view room booked but it wasn’t as spacious as I thought and I explained to Aisha that my wife didn’t have much vision and I needed more space for to move around with bumping into things and she upgraded us to a king sea view room. Which was great of here. Facility wise had all you kind of need. They’ve got a lot of places on speed dial for you and with free shuttle service from them to pick you up and drop you back. Like restaurants, hammam’s etc. Order Taxi’s and they turn up before you get down to reception. Best of all for me Was WiFi in hotel and a mobile phone given to you with WiFi share to your own phone while your their for your stay and WhatsApp on it with direct access to them when ever you needed in or outside of the hotel. So a great place to stay with access to everywhere not to far away. Recommend it to all definitely.
Stayed 3 nights in Dec 2017
Response from Guest Relations on 28 Dec 2017
Thank you so much for your wonderful comment about us:). We are so happy that you were happy of your stay + satisfied with our service and team.We would be so happy to see you here again in future.) Best Regards from Walton Hotel Sultanahmet Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Great service!
Very good & personalized service from front service. Check-in was swift. They have everything prepared for us including phone WiFi which we can bring out & brochures that we can book tours etc. We booked a show & a tour via front desk which was very helpful. On our last day, we requested for late check-out & was kindly granted till 4pm! Room service food was very good as well. The only con for us was the bed which was too soft for our liking but overall a thumbs-up!
Stayed 5 nights in Nov 2017
Response from Guest Relations on 9 Dec 2017
Thank you so much for your lovely review:) We are so pleased to know that you are satisfied with our service and Team:) It will be pleasure for us to accomodate you here .Hope to accomodate you another time.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Not sure
Very far from main tourist attractions. Hotel felt more like a b&b.
Stayed 4 nights in Sep 2017
We are sorry to know that we couldnt make you happy. Actually we had shuttle service available on main tourist attractions. We think you stayed very short time and not have been able to use that service. Hope we can accomodate you another time. Warm Regards

8/10 Good

rakan, riyadh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel
فندق مريح متعاونين الطاقم جدا جدا سعره ممتاز اثاث ممتاز .. يعيبه عدم وجود مصعد فقط Stuff is very freindly and help all time, explain city most tour visiter area negative thing is no left in the hotel
Stayed 3 nights in Sep 2017
Response from Guest Relations on 25 Sept 2017
Thank you so much for your kind feedback. We are so happy to know that you left our hotel with positive feelings We are also so pleased to know that you are satisfied with our hotel team Which is the the most important thing for us :) it was our pleasure welcoming you at Walton Hotels Sultanahmet and will be pleasure to accomodate you here again:) Warm regards.

10/10 Excellent

Naveed, Toronto, Canada

Liked: Staff & service, property conditions & facilities, room comfort
Great boutique hotel in a convenient location.
We stayed here with our one year old for a short stay in Istanbul. The staff was fantastic. They provide you with a hotspot cellphone so you can find your way anywhere and keep in touch. Free shuttle service to metro and tram stations and the main square in Sultanahmet. We did the walk back from the square each day with a stroller and had no issues. It's a very safe neighbourhood, kids play at the playground nearby well after dark. Staff helped us sort out transfers and everything as well.. Food from the restaurant was actually very good and lots of small restaurants within 5 mins. Store around the corner, supermarket 5 mins away. Great hotel, great location, even better staff!
Stayed 4 nights in Aug 2017
Response from Guest Relations on 31 Aug 2017
Thank you so much for your lovely Feedback. We are so happy to know that you left our hotel with positive feelings and you liked our hotel location ,hotspot service and shuttle service on certain points. We are also so pleased to know that you are satisfied with our hotel staff. Which is the the most important thing for us :) We also delighted by you about the food comes from restaurant to your room.Thank you so much:) It was our pleasure welcoming you at Walton Hotels Sultanahmet. Hope we can accommodate you and your loved ones in near future again. Warm regards.

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful views
A cozy hotel with amazing views of the sea and new park...
Stayed 3 nights in Aug 2017
Thank you so much for your great review:) We will be so happy to see you here again:) Warm Regards

10/10 Excellent

rnmx

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel at the hearth of Istanbul
Central location with clean, well organized building, rooms. Friendly staff who always try to figure out your problems. Free parking is always available that was so important me because it is really hard to find a parking even in the parking garages in this area. All furnitures are new. Room is clean and well house keeped all the time.
Response from Guest Relations on 1 Jun 2017
Thank you so much for your lovely review. We are so happy to know that you liked our hotel,service and staff:) This means a lot for us..It was our pleasure welcoming you at Walton Hotels Sultanahmet. Hope we can accommodate you and your loved ones in near future again. We are looking forward to meeting you again:) Warm regards.

10/10 Excellent

Alan, ottawa, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
will stay again!
this is w/o questio the best place to stay in the area. incredible views of the sea and high levels of service detail from staff that I've only seen at top 5 star hotels.
Dear Alan, Thank you so much for sharing your lovely feedback about us:) We are so happy to know you:) We are also so pleased to know that you liked our hotel,service and staff:) You made us truly happy:) It was our pleasure welcoming you at Walton Hotels Sultanahmet. Hope we can accommodate you and your loved ones in near future again. Warm regards

10/10 Excellent

Nauman, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Hotel was close to the Sea. They upgrade our room to sea view from city view. Staff was very helpful specially all the receptionist. They got free shuttle to drop u close to Blue Masjid. They also give u a mobile phone to use the 4G as a hotspot with a very fast internet. Overall it was such a good experience.
Response from Guest Relations on 7 May 2017
Thank you so much for your lovely review. We are also so happy to know that you liked your room, our service and staff:) This means a lot for us..It was our pleasure welcoming you at Walton Hotels Sultanahmet. Hope we can accommodate you and your loved ones in near future again. We are looking forward to meeting you again:) Warm regards.

8/10 Good

Amber, uk

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel close to the blue mosque
Hotel staff are lovely Only downfall is there is no kitchen so no buffet as we were promised And the terrace was closed which we weren't informed about, a little upsetting, beds are very hard, other than this the staff go out of their way to help you, free taxi to blue mosque and the hotel also give you a phone to use whilst you are out completely free.
Response from Guest Relations on 11 Jan 2017
It made us very happy to hear that you liked our shuttle service,welcome box, free wi-fi service and most importantly our team :)Due to weather and other conditions we couldnt fullfill your expectations.Hopefully we will do it for your next time.We have taken our notes for improvement Looking forward to welcome you and your loved ones in near future again. Kind regards..

10/10 Excellent

Assem, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staff and service.
Wonderful stay . I'll stay there again every time I'm in Istanbul
Response from Guest Relations on 11 Jan 2017
It made us very happy to hear that you liked our hotel. Looking forward to welcome you and your loved ones in near future again. Kind regards..

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Internet hotspot
The hotel gives its clients upon arrival a box which contains practical items like charger and a phone. The phone is quite nice as it helps us to communicate on WhatsApp with hotel for shuttle and ask information as well as acts as a hotspot. Innovative way to interact.
Response from Guest Relations on 11 Jan 2017
It made us very happy to hear that you liked our welcome box, free wi-fi service Looking forward to welcome you and your loved ones in near future again. Kind regards..

10/10 Excellent

Tah, denver, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with friendliest staff
Upon checking in, I received a warm welcome with details of the hotel provides as amenities and services. The hotel provides free shuttle service, a wifi hotspot, discount transport card, as well as booking to most tours. All the staff seemed happy to be working there and always greeted me with a warm smile
Response from Guest Relations on 11 Jan 2017
Thank you so much for your lovely review.We are happy to know that you left our hotel with good feelings and satisfied with our hotel team and service.We hope to accomodate you and your loved ones in future again.Warm Regards

10/10 Excellent

Rafael, Miami, United States of America

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great with a great customer service
Was more than pleasant my stay. Staff was great, they went above and beyond to make me feel great.
Response from Guest Relations on 11 Jan 2017
We are so happy to hear that you enjoyed your stay and satisfied with our team and service.We hope to accomodate you and your loved ones in near future again.Warm Regards

10/10 Excellent

Wadiee, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing, best way to describe it !
I was staying there just for 2 nights! First of all the first hotel I was staying at was great, good location to visit the old town and all the historical monuments that make Istanbul magic! You even get a free ride to the heart of the old town to avoid taxi charges! They gave me a phone with a local number to make everything easier! For the second night they allowed me to change to the other hotel which is located on the other side of the city which is perfect if you want to see the "New" town and enjoy the nightlife! Second of all, I woke up at 2 pm while the checkout was supposed to be at 12pm, no call, no disturb, nothing ! I was feeling so sorry! I asked them to wash my laundry, my flying being not till late that day! They told me that they will do it but they were a bit worried not to make it on time! When I came back to the hotel, the receptionist told me that they actually won't charge me for the laundry ! How good is that ??!! Without telling you that the room was just perfect, clean, with all you need! All the staff are very friendly and trying to make you feeling very comfortable giving you some good tips about the city! I highly recommend this hotel, I'll definitely book it on my next trip to Istanbul!
Response from Guest Relations on 11 Jan 2017
We are very happy to hear that you left our hotel with good feelings and satisfied with our service.We will be so happy to accomodate you and your loved ones in near future.Warm Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Excellent Hotel. Big rooms, very clean, nice seaview. Receptionisrs are very helpfull. Very good location. Close to all historic sites. Wellcome box is good idea. Shuttle service is very usefull also. The beds were exteremlycomfortable. When we go back to Istanbul we will go back to this hitel for sure......😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊
Response from Guest Relations on 11 Jan 2017
Thank you so much for your lovely review. We are so happy that you enjoyed your stay and satisfied with our service.We are looking forward to accomodate you again in near future.Kind Regards

10/10 Excellent

Duygu, Turkey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding Boutique Hotel in Istanbul!
This is a mid-size boutique hotel, conveniently located in Sultanhamet district of Istanbul. As its sister hotel Walton Galata, Walton Sultanahmet delivers impressive customer services. Both hotels are ideal for business trips as well as touristic trips. The hotel offers full range of services from laundry to concierge services. It also offers free shuttle service to major touristic attractions in the area. The rooms are fully equipped with essential amenities including kettle, slippers, toiletries etc. The beds are comfortable and there is free wifi in the room.
Response from Guest Relations on 11 Jan 2017
We are very happy to hear that you liked our hotel and service. We will be so happy to accomodate you again in near future. Kind Regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service
It's a new hotel in Sultanahmet, Istanbul. We stayed in penthouse suite. Our room was very spacious and comfortable with a very nice panoramic historical peninsula and sea view. Staff was proffesional and helpful. They gave us free smartphones with free internet service. When we weren't in the hotel we used the hotspot internet and it was very useful. Thanks to Mrs. Ayca we upgraded our room and she was so kind the whole time. I highly recommend this hotel!
Response from Guest Relations on 11 Jan 2017
We are very happy to hear that you liked our welcome box,hotel and most importantly our staff :) Looking forward to welcome you and your loved ones in near future again. Kind regards..

10/10 Excellent

mansour, Bey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They provide a smart phone that works as a hotspot to provide 3G wireless internet to you, whereever you go. Plus maps and audio tour guides as an app.
Response from Guest Relations on 11 Jan 2017
We are very happy to hear that you liked our welcome box and hotel. Looking forward to welcome you and your loved ones in near future again. Kind regards..

10/10 Excellent

milliehartman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big And Comfortable Rooms
Brand new hotel in the hart of the Sultan Ahmet district. We stayed here for a short stay in Istanbul and it was a very pleasant experience. The hotel is great and the staff is very friendly and extremely helpful. Rooms are spacious, very modern and well equipped minibar was well-supplied,We did not want to eat breakfast at the hotel,because to be honest,who wants to dine in hotel? we want to try different turkish tastes everyday,but they offered us complimentary breakfast thanx for that :-) Ayca,maria and ugur were great,driver erdal was great.Staff is professional,they know where to eat with a beautiful view ,where to go for fun. Location is great too,there are lots of different small shops and restaurants nearby
Response from Guest Relations on 11 Jan 2017
Thank you so much for your great review. It was a pleasure meeting you and also made us truly happy to hear that your overall experience at Walton Hotels Sultanahmet was satisfactory :) Looking forward to welcome you and your loved ones in near future again.Warm Regards

2/10 Terrible

fak, lyon

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel petdue
J'ai quitter cet hotel de ma premiere nuit si en peu dire hotel .chambre plein dhumidite .drap impropre .jai passer un salle nuit .fu lendemain jai quitter ce taudit et pris un autre hotel.c tout du mondonge qui est proposer
Stayed 7 nights in Dec 2017
Response from Guest Relations on 4 Jan 2018
Dear Mr Faker, Before you arrived to our hotel you have phoned us and requested room with jaccuzi even you paid for queen city view room. Because of new years eve period which is high season. We told you over the phone the rooms with jaccuzi fully occupied and mentioned you about the room you paid was Queen city view room. We are sorry that we couldnt make you happy. We are upsad to recieve this review which is not reflecting the correct information. We understand you are angry and writing this review to make us unhappy . But we still respect you. Happy new year

10/10 Excellent

JINGYU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location of the hotel is good. From the hotel to Sultanahmet is 10 mins by walking. And the hotel even provides free shuttle car for the transportation. Staff of the hotel are amazingly friendly and warm. Every problem you might face to during the journey, they can always actively find a way to solve it.
Stayed 3 nights in Dec 2017
Thank you so much:) It was great to know you and accomodate you here:) We would definetly want to see you here again .We are so happy to know that you satisfied with your stay and our team. Warm Regards from Walton Hotel Sultanahmet Team:)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2017
Thank you so much for your kind point:)Hope we can accomodate you and your loved ones in future:) Warm Regards from Walton Hotel Sultanahmet

10/10 Excellent

Vitaliy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Оценил бы на 4, но общее впечатление- очень хорошо
Приятный отель в старом городе (готовьтесь к воззваниям с минаретов в середине ночи)), но, судя по всему, зависит от того, в какой номер попадете. Чисто, уютно, большие комнаты, огромная ванная, потрясающе: выдается смартфон с картами, туристской информацией, экстренной связью, интернетом, к которому через WIFIможно подключиться своим телефоном и пользоваться бесплатно (правда, возможно это система слежения за вами)))).. Кое-что следует отремонтировать. Кое-что не работает. Кофемашины в стандартном номере НЕТ. Ресторан не работает и если необходимо позавтракать, вам доставят еду из другого места за отдельную плату. Существенная слышимость.Прекрасная леди на ресепшн- очень отзывчива, готова помочь, обьяснить, посоветовать /на английском/ (Ayça, you are beautiful and really intelligent). Хорошо, если повезет с ценой (цены при бронировании скачут). Про террасу никто ничего не сказал, поэтому и не знаю, есть ли она на самом деле. Well, it's gay-friendly.
Stayed 4 nights in Jun 2017
Мы очень рады, что Вы посетили наш отель и уделили время написанию отзыва. Нам приятно слышать, что наши сотрудники и сервис произвели на Вас такое приятное впечатление. Надеюсь, в следующий раз Вы сможете остановиться у нас на более длительный срок.  С наилучшими пожеланиями,:)

10/10 Excellent

enis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prrfektes hotel
Wir haben uns im hotel sau wohl gefühlt
Wir freuen uns,dass sie unsere gaste waren.Ihre zufriedenheit liegt uns sehr am herzen.Daher bedeutet uns ihre positive bewertung besonders viel. .Wir hoffen sie bald wieder begrüssen zu dürfen. Alles Gute!

10/10 Excellent

ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bästa hotellen
Bästa de hjälper dig med allt de gör allt för att du ska trivas trevlig personal och har många bra saker som gör hotellen och ute allt bra
Response from Guest Relations on 21 Mar 2017
Vi är mycket glada över att få vackra översyn och mycket glad att veta att du gillade vårt hotell, viktigast av vår personal :) Det var vår glädje välkomna dig till Walton Hotell Sultanahmet . Hoppas vi kan ta emot dig och dina nära och kära i en snar framtid igen. Varma hälsningar.