Italian Alps Hotel Guide - Luxury Hotels in Italian Alps, Italy

"El hotel está muy bien ubicado en Sermione y cuenta con una posiciona de agua termal que está incluido en el precio de la habitación. La comunicación con el personal del hotel fue muy mala, ya que no hablan español y el inglés es terrible, por lo que las preguntas que hacía no daban respuestas correctas o incompletas. El hotel es muy viejo y requiere una inversión importante para actualizarlo. Hasta las camas y almohadas eran de los años 1960."

"This hotel has amazing views of bellagio. We are well traveled folks and can not remember a more breathtaking view than this hotel offers . Staff was incredible and very friendly providing answers to all our questions and request . Hotel offers a very convenient free courtesy shuttle service to the bellagio town center . This is the place to stay when visiting bellagio ."

"We loved so many things about hotel excelsior, the breakfast was good, the staff was outstanding, the stair rugs could have been vacuumed more often but overall the hotel was clean, the reason I gave the overall score as 3 is the bed . The mattress was very uncomfortable and the pillows were in need of being replaced as they were all pretty flat, no fluff at all. "

"Great hotel, great staff, great location. Would highly recommend "

"I really enjoyed my stay at this resort. It’s conveniently located, the food was excellent, and there are plenty of amenities to enjoy. The only issue we encountered was that the air conditioning in our room wasn’t cooling properly, which made it a bit warm. Aside from that, everything else was wonderful—I just wish we could have stayed longer."

"Beautiful scenery , amazing design , sweet staff "

"We are extremely disappointed with this stay, especially as returning guests who previously had much better experiences. Unfortunately, the hotel has clearly gone downhill and no longer reflects a 5-star standard.The room was poorly cleaned with dust throughout, a dirty bathroom, cigarette butts on the balcony, and a strong smell of smoke despite requesting a non-smoking room. This is completely unacceptable. Room service was also poor, with missing items and cold, low-quality food. Breakfast was disorganised and frustrating — staff were unhelpful, coffee repeatedly had to be requested as it was not available at the buffet, and service in general was extremely slow. We also asked several times for tea and coffee, but it took far too long to arrive. Although I specifically asked for gluten-free bread, none ever arrived, and when we asked if there was any fresh gluten-free bread or pastries available, none were provided. We travel frequently, and this is the first time we have stayed in a 5-star hotel where there were no fresh gluten-free products available at all, apart from a few sealed processed items. This is far below expected standards. The hotel also states it is pet friendly, however dogs are not allowed in the restaurants, which was disappointing. As a result, we had to find nearby dog-friendly restaurants instead. Public areas were overcrowded and noisy, particularly the pool, with little control from staff. Front desk service on arrival was indifferent and unwelcomin"

"Wonderful stay. The food, facilities, room, spa and most of all the staff were exceptional. We will be back! "

"This is a really “old school” hotel - so some may think it could benefit from a freshen up - but we loved it as it was! Such huge rooms and beds. Plenty of interesting memorabilia to look at in lounge etc. Great location just off beach front and short walk to casino / shops / restaurants. The pool looked nice - though hadn’t yet opened for the season when we went. The breakfast was good too. Parking was tight but they did their best to pack cars in where they could. We would be delighted to return!"