Italian Alps Hotel Guide - Ski Hotels in Italian Alps, Italy

"We stayed at the hotel with our family and had a truly special experience. We booked a king room for two adults and one child, already expecting that our child would sleep with us. To our surprise, when we arrived, the hotel had prepared an extra bed in the room just for our child. It was such a thoughtful gesture. On top of that, they went even further by providing little slippers, coloring paper, and pencils — small touches that made a big difference and showed genuine care and attention to our child’s comfort. What made it even more special is that we hadn’t requested any of this in advance. It was a lovely surprise and really showed how much the hotel cares about creating a welcoming experience for families. We truly appreciated this extra attention, and it made our stay even more memorable."

"We are extremely disappointed with this stay, especially as returning guests who previously had much better experiences. Unfortunately, the hotel has clearly gone downhill and no longer reflects a 5-star standard.The room was poorly cleaned with dust throughout, a dirty bathroom, cigarette butts on the balcony, and a strong smell of smoke despite requesting a non-smoking room. This is completely unacceptable. Room service was also poor, with missing items and cold, low-quality food. Breakfast was disorganised and frustrating — staff were unhelpful, coffee repeatedly had to be requested as it was not available at the buffet, and service in general was extremely slow. We also asked several times for tea and coffee, but it took far too long to arrive. Although I specifically asked for gluten-free bread, none ever arrived, and when we asked if there was any fresh gluten-free bread or pastries available, none were provided. We travel frequently, and this is the first time we have stayed in a 5-star hotel where there were no fresh gluten-free products available at all, apart from a few sealed processed items. This is far below expected standards. The hotel also states it is pet friendly, however dogs are not allowed in the restaurants, which was disappointing. As a result, we had to find nearby dog-friendly restaurants instead. Public areas were overcrowded and noisy, particularly the pool, with little control from staff. Front desk service on arrival was indifferent and unwelcomin"