Junior Suite
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Reviews of Greymark Hotel

Greymark Hotel
etiler mahallesi mursel pasa bulvari, no 8 KONAK, Izmir

Reviews

9.0

Wonderful

Rating 10 - Excellent. 170 out of 267 reviews" "
Rating 8 - Good. 71 out of 267 reviews" "
Rating 6 - Okay. 17 out of 267 reviews" "
Rating 4 - Poor. 4 out of 267 reviews" "
Rating 2 - Terrible. 5 out of 267 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Mar 2024

10/10 Excellent

SERHAD

Stayed 3 nights in Oct 2023
Response from Fuat Ballıca on 22 Nov 2023
Serhad Bey ;Otelimizde konakladığınız ve harika puanlamanız için sizlere teşekkür eder, en kısa zamanda sizleri tekrar otelimizde görmek isteriz.

10/10 Excellent

Birgit

Stayed 1 night in Aug 2023
Response from Fuat Ballıca on 8 Sept 2023
Thank you for staying at Greymark Hotel and also for your lovely review . We would like to be happy to see at our hotel near future again.

10/10 Excellent

Roy, Buckden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Fuat Ballıca on 10 Aug 2023
TAHN K YOU FOR YOUR AMAZING REVIEW AND STAYING AT GREYMARK HOTEL. WE WOULD LIKE TO SEE YOU NEAR FUTURE AGAIN

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, clean & comfortable. Staff was great. Free valet parking. The only complaint is the club music on the weekend nights we were there, not sure if it's like that all the time.
Stayed 2 nights in Apr 2023
Response from Fuat Ballıca on 23 Jun 2023
thank you for staying at Greymark Hotel. We would like to see you near future again

6/10 Okay

Salem

Stayed 1 night in Oct 2022
Response from Fuat Ballıca on 27 Oct 2022
Thank you so much for staying at our hotel and review us. Your thouths are important for us. We would like to see you at Greymark Hotel for better accommodation experiens near future again.

8/10 Good

Julian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for a night while passing through Izmir. A fine place - clean, everything worked, staff were helpful, very close to Basmane station. Would stay again.
Stayed 1 night in Oct 2022
Response from Fuat Ballıca on 27 Oct 2022
Thank you for staying at our hotel and also this lovely review . We would like to see you at Greymark Hotel near future again.

8/10 Good

Tyler

Travelled with partner
Liked: Cleanliness, staff & service
Pretty standard hotel. Reasonably close to the old pay of the city for touristy things. The hotel itself is showing a bit of age but things like the bathrooms look like they've been recently renovated
Stayed 2 nights in Dec 2021
Response from FUAT BALLICA on 6 Jan 2022
Thanl you so much for staying at our hotel and also for your review . We would like to see you at our hotel near future again.

6/10 Okay

Phil

Liked: Cleanliness, staff & service, room comfort
Good for the price
Staff was very pleasant. The hotel is located where many other hotels are, but there's really nothing going on in the neighborhood. Not a very nice location. Very few restaurants nearby. Hotel is nice for the price, but hasn't been renovated in the last 30 years. Basic, clean and comfortable.
Stayed 1 night in Oct 2021
Response from Fuat Ballica on 8 Nov 2021
Mr Phil . Thank you for staying at our hotel and sharing your thoughts with us. hotel is located at the city center which is far from the Alsancak sea side or konak 15 minutes walk and 2 minutes with car. And 3 minutes far from the metro station. The Hotel and also the building are 3 years old. Anyway we are happy to hear that you stayed comfy and again appreciate that sharing your thoughts with us. We would like to see you at Greymark Hotel near future again for a better stay.

6/10 Okay

Utku

Business traveller
Disliked: Staff & service
Choose if you cannot find any other option
Not so good. An average hotel if you cannot find any other suitable place. Hygiene is moderate, they have a room service where you need to order from a web based application ( worst user experience ever) where sometimes they dont deliver at all.
Stayed 1 night in Oct 2021
Response from Fuat Ballica on 27 Oct 2021
Thank you for staying at our hotel and sharing your thoughts. Your feedbacks are always important for us. We would like to see you at our hotel near future again for a better stay.

10/10 Excellent

maher

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Great place
Staff was very friendly and went out of their way to help us with anything
Stayed 1 night in Oct 2021
Response from Fuat Ballica on 27 Oct 2021
Thank you for staying at Greymark hotel and lovely review. We would like to see you at our hotel near future again.

4/10 Poor

Edward

Liked: Cleanliness
Stayed 2 nights in Oct 2021
Response from Fuat Ballica on 27 Oct 2021
Thank you for staying at our hotel. We would like to see you here for better stay.

8/10 Good

TANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, classy n good service
Valet parking by hotel. Free. Location near to station but far from waterfront. Waterfront is about 15 to 20 minutes walk away. Service is good, especially the parking part. Place is clean and new.
Stayed 1 night in Oct 2021
Response from Fuat Ballica on 6 Oct 2021
Thank you so much for sharing your thoughts with us and staying at our hotel . We would like to see you at Greymark Hotel near future again

10/10 Excellent

Wahedah

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Fuat Ballıca on 13 Sept 2021
thank you for staying at Greymark Hotel and lovely review.

4/10 Poor

Bashar

Liked: Room comfort
Disliked: Cleanliness
Stay away!
Ok, being a couple that travels a lot and we are staying in a lots of hotels I wish to say that I was expecting more from this one. The goods things are, that the location is good, and the beds were comfortable and the room was very big. On the other hand the carpet is dirty even without stains it looks dirty, the sheets looks not clean crispy, just clean but with a big suspicious how clean it is exactly. The worst part of the room are the towels. They look like been 20years old. Nothing to do with the rate of the hotel. So this hotel is around 7.2 max and not 9.2 how it looks in the pics. This hotel has the potential to improve, if carpet is changed with wood floor, new sheets and towels are bought and the main thing is the staff. Some of them were smelling sweat, and look really dressed bad with long and dirty nails. But the hotel has the option to turn really good if the management is changed. The breakfast was also very low level.
Stayed 1 night in Aug 2021
Response from Fuat Ballica on 30 Sept 2021
Mr. Bashar; Thank you for spending time to share your thoughts with us. Your thoughts are important for us and we will consider to all about. . We hope to see you for a better stay at our hotel again

8/10 Good

Shirin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall everything was good. The staff was very friendly and helpful. The lady who cleaned my room was so nice and sweet. Food was great. I will return again🙏🙏🙏🙏
Stayed 10 nights in Jul 2021
Response from Fuat Ballıca on 18 Aug 2021
Thank you so much for your lovely thoughts and amazing review . We hope to see you at Greymark Hotel near future again.

10/10 Excellent

Andrei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great option
Great value for money. Good location. Super clean
Stayed 2 nights in Jul 2021
Response from Fuat Ballica on 18 Jul 2021
thank you for this amazing review and staying at our hotel. We would like to see you at our hotel near future again

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a wonderful stay. Great service, comfort and location. Will definitely stay at the Greymark Hotel again.
Stayed 2 nights in Jul 2021
Response from Fuat Ballica on 13 Jul 2021
Thank you very much for your lovely thoughts and this amazing rate. We are happy to heard that you enjoyed your stay. Hope to see you near future again here.

10/10 Excellent

Jean

Stayed 1 night in Jul 2021
Response from FUAT BALLICA on 9 Jul 2021
THANK YOU FOR STAYING AT GREYMARK HOTEL AND WE WOULD LIKE TO SEE YOU AT OUR HOTEL NEAR FUTURE AGAIN

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
pleasent stay
Staff were amazing! Very friendly, helpful and accommodating. room was pleasant, good size and clean - all I needed. the only downfall for me was the quality of food
Stayed 6 nights in Apr 2021
Response from Fuat Ballıca on 6 May 2021
Thank you very much for staying at our hotel and lovely thoughts. We would like to see you at Greymark Hotel near future again.

10/10 Excellent

Cheng

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Comfortable Hotel
Greymark hotel is extremely centrally located with a nice lobby and kind staff. Check in was quick and seamless, there was parking nearby with complimentary valet service. The room was clean with a very large and comfortable bed and fast internet, The restroom and shower were great with excellent water pressure. The only area for improvement would be the sound insulation - both between rooms and with the outside street for rooms facing outward.
Stayed 4 nights in Jan 2021
Response from Fuat Ballica on 12 Feb 2021
Thank you very much for staying at our hotel and those lovely thoughts. We are happy to see that you enjoyed your stay. We are trying to make your stay perfect and we will keep trying to make everytime . We would like to see you at near future again.

10/10 Excellent

Dexter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2021
Response from Fuat Ballica on 26 Jan 2021
Thank you for staying with us . We would like to see you at Greymark Hotel near future again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2020
Response from FUAT BALLICA on 25 Nov 2020
THANK YOU VERY MUCH FOR STAYING AT GREYMARK HOTEL AND WE WOULD LIKE TO SEE YOU AT OUR HOTEL NEAR FUTURE AGAIN

6/10 Okay

anne marie

Liked: Cleanliness, property conditions & facilities, room comfort
I booked one night in this hotel. The room is very confortable maybe a bit noisy due to the fact that the hotel is in one of the avenues with a lot of traffic. The hotel is applying proper covid19 instructions except in the restaurant which is closed and has no ventilation. The breakfast is included but I was not allowed to have it in the small terrace as apparently is it only for smoking even if there are a few tables outside. I could not have my breakfast as I refused to have it inside with the rest of the customers and it was quite busy at this time. I did not understand the rules as I even told the waiter that I would bring my plates inside once finished but they refused to let me have it outside. A bit disappointed in terms of security and customer service.
Stayed 1 night in Oct 2020
Response from Fuat Ballica on 20 Nov 2020
First of all thank you for staying at our hotel and appriciate to your thoughts. Because of the covid-19 measures we can not use air-con system at restaurants and we can only use mechanich ventilation systems only. For your breakfast we serve at the inside because of the clean and that is healthier for you. But we care about your thoughts and thats why we will consider about it.,Again thank you very much for staying with us . We would like to see you at our hotel near future again

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel for a reasonable price
A very nice hotel, comfortable and beautiful rooms. The staff is very friendly. The location is great. A very good price for what you get.
Stayed 1 night in Oct 2020
Response from Fuat Ballıca on 24 Oct 2020
Thank you so much for staying with us and your lovely thoughts . We would like to see you at our hotel near future again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are professional. The moment we were standing outside the building the security personnel immediately took our luggages without asking if we were going in. The check in was smooth with no contact. Our room was always cleaned & tidy. The only "negative" thing we could bring it up is the breakfast. We stayed for 6 nites & its the same breakfast pre-wrapped for us.
Stayed 6 nights in Oct 2020
Response from Fuat Ballica on 22 Oct 2020
thank you very much for your lovely thoughts and amazing rate. Our purpose is make you feel comfortable and feel like as ay your home. About breakfast ; its out fault to not inform you well. We have online open buffet system which is working with QR code and you can choose what you want to eat at your breakfast from our website. We hope to see you at hotel near future again

10/10 Excellent

MCSho, USA

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
We loved our 4 days & 3 nites - we wholeheartedly recommend this hotel when visiting Izmir. A 10 minute walk to the sea and 3 minute walk to the Basmane Metro. There are also trams that can take you all around. The Kulture Park was across the street and we took the train to Hilal Station and at Hilal changed to the metro to the hotel’s Basmane stop! No cabs necessary - Most economical transportation the the airport!!!
Stayed 4 nights in Sep 2020
Response from Fuat Ballıca on 1 Oct 2020
Thank you very much for this lovely review and staying at out hotel . We hope to see you at Greymark Hotel near future again.

10/10 Excellent

Celine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding customer service and amenities.
Stayed 5 nights in Sep 2020
Response from Fuat Ballıca on 24 Sept 2020
Dear Mrs. Celine we thank you for this amazing review and staying with us. We would like to see you at our hotel near future again

10/10 Excellent

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic value and location a real gem
The Hotel has a grest location with a few minutes wslk of the Railway/Metro station. 3 mins to the very large and well maintained Kulturpark. It's on the edge of the city centre, 10 mins to the sea and about the same to the Kemeralti Bazaar. The room I had 401 was at the frong of the hotel, it was clean, light and well equiped with lots of electrical sockets, a flat screen TV, mini fridge. Easy chairs and coffee table. The bathroom had a lovely powerful shower with Rain head and hand spray, complementary toiletries were provided and smelt lovely. Room service was dsily and always willing to change towels. 2 bottles of water were provided in the room each day. Breakfast is no longer buffet due to Covid19, but the provided plate of cheeses, meats, egg and salad was filling especially when consumed with the supplied bread. Covid19 is making life difficult for all of us individually and for those running a business, the hotel staff adhered to all the rules in place, and would often remind guests of the need to stivk to the rules. There are 2 minor points I have to mention. 1 the Double glazing does not eliminate all the traffic noise of the busy toad in front of the hotel, you soon get used to it. 2 the only place to sit outside is at the rear of thd dinning room essentially thd smoking area. It's rather soulless and the chairs aren't made for an afternoon of relaxing in the limited sun that the 'patio' gets.
Stayed 12 nights in Aug 2020
Response from Fuat Ballıca on 17 Aug 2020
Thank you very much for staying with us and your lovely thoughts. We are appriciate that you informing us well. Also about the patio part and double glazing we noticed that and we will find a better solution for to stay more comfurtable . Also I thank you on behalf of my friends for the cake. We would like to see you at our hotel near future again.

6/10 Okay

Niall

Liked: Cleanliness, property conditions & facilities, room comfort
managers need to say less sometimes.
Good value for money at this modern clean hotel. Breakfeast was not great. My girlfriend walked in on her own one afyernoon and the manager asked her what room she was staying in. Slightly intrusive and awkward.
Stayed 2 nights in Aug 2020
Response from Fuat Ballıca on 17 Aug 2020
Thank you for staying with us and with your thought. about breakfast you can order it from our website to directly your room for free at breakfast time. Because of the Covid-19 measures we not serving open buffet but we produce online open buffet . Our friends telling you at your check-in . After that you can choose what you want from the online open buffet at your breakfast. About room number its all about your safety and Covid-19 measures. We have to check every our guests temperature.Thats why we are sorry to bordering you but for staying healthy we will managed that all together. Thank you for your understanding and we would like to see you at our hotel again.

10/10 Excellent

Danae Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Complete service
A very complete service, excellent cleaning, attention, a very good service menu to the room and a good price. The big room, with everything necessary. Really good hotel. They helped me in everything, very attentive to the needs of the guests.
Stayed 4 nights in Jun 2020
Response from Fuat Ballıca on 27 Jun 2020
Ms. Elena ; we thank you for staying with us and this amazing thoughts. our purpose is always answers our quests needs and make them feel they are in their home. We are happy to hear that you enjoy your stay .Hope to see you in Greymark Hotel near future again

10/10 Excellent

Zaur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional approach by team.
I would like take a chance to say thanks all stuff and top management for their kind and big support during my trip.As we know, Covid-19 Pandemic is over everywhere, they support me and my family for all options. Thanks a lot.
Stayed 1 night in Mar 2020
Response from Fuat Ballıca on 26 Apr 2020
We are grateful to hear that you are safe and healthy, and thank you for staying with us . We are trying to care our guests and all staff members health. We will try to continue your visits perfect at all situation. Hope to see you at Greymark Hotel

8/10 Good

Iida

Liked: Cleanliness, staff & service, property conditions & facilities
place is nice food is bad
Was nice breakfast was less than expected was not prepared well
Stayed 1 night in Mar 2020
Response from Fuat Ballıca on 26 Apr 2020
we are thank you for your comment and staying with us. We would like to give you better stay at your next trip. In this days we are trying to be better and also we are in a process for care you and your health . Because of this reason we will try to make it perfect in every steps of those tough times. We hope to see you again with better and healty days.

10/10 Excellent

Zülal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from Fuat Ballıca on 26 Mar 2020
Değerli misafirimiz; yapmış olduğunuz harika puanlama için sizlere teşekkür eder, otelimizdeki konaklamanızdan memnun kaldığınızı bilmek bizleri sevindirdiğini belirtmek isteriz.En kısa zamanda sizleri tekrar aramızda görmek dileğiyle.

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Fuat Ballıca on 14 Mar 2020
Thank you for staying at Greymark Hotel. We would like to see you at our hotel near future again.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020
Response from Fuat Ballıca on 2 Mar 2020
We thank you for staying with us and this amazing rate. We would like to see you near future again.

10/10 Excellent

Simon

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Fuat Ballıca on 21 Jan 2020
thank you for stayin with us and this amazing review. We would like to see you at our hotel near future agan

10/10 Excellent

Kerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel
The people on reception were exceptionally helpful.
Stayed 2 nights in Jan 2020
Response from Fuat Ballıca on 9 Jan 2020
thank you very much for this lovely thoughts and amazing vote. And we are happy to hear that you enjoy your stay at Greymark Hotel . We would love to see you at our hotel near future again

8/10 Good

AI LAY

Liked: Cleanliness, staff & service, property conditions & facilities
2 nights stay at Greymark Hotel
Staff of the hotel were friendly and check in was 24hours which was great. Location of the hotel was very near Basmane train and metro station. Room was clean and spacious enough for 2 luggages. As it was winter season (but not super cold with day temperature about 14 degrees celcius) there was only heater mode available in the room/hotel and not air conditioning hence it got a little warm and stuffy in the room. We opened the window to cool the room but the down side was noise from traffic as the hotel is situated along the main road. Perhaps the bathroom could be improved by installing a door to the half shower screen so that water would not splash outside the shower area. Overall still a pleasant stay for us.
Stayed 2 nights in Dec 2019
Response from Fuat Ballıca on 26 Dec 2019
Thank you very much for staying with us and your beatifull thoughts. Your thoughts are important for us and we are 1,5 years old hotel. We always making progress with your thoughts and suggestions and we noticed that bathroom situation . We are waiting for to see you near future again with renovated showers and for better stay .

10/10 Excellent

ABDERRAZEK

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Fuat Ballıca on 23 Nov 2019
Thank you very much for staying with us and we would like to see you at our hotel near future again.

10/10 Excellent

Mohamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Fuat Ballıca on 23 Nov 2019
Thank you very much for staying with us and we would like to see you at our hotel near future again.

8/10 Good

Tanya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Close to
Stayed 1 night in Nov 2019
Response from FUAT BALLICA on 22 Nov 2019
Thank you very much for staying with us. and we hope tp see you at our hotel again

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2019
Response from Fuat Ballıca on 21 Nov 2019
Bizimle konakladığınız için sizlere teşekkür eder , sizleri tekrar aramızda görmekten mutluluk duyacağımızı belirtmek isterim.

10/10 Excellent

Adam

Liked: Staff & service
Stayed 2 nights in Oct 2019

8/10 Good

Morsalean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Floor/ carpet could be cleaner
Very nice trip to Istanbul. This was very nice hotel.
Stayed 1 night in Oct 2019
Response from Fuat Ballıca on 23 Oct 2019
Thank you very much for this nice review. We would like to see you at our hotel near future again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very nice stay. The location was convenient, the staff was friendly, professional and very helpful. I also liked the room decor, the bed was comfortable, the wi-fi was very fast, the breakfast minus the lack of espresso. I would stay there again
Stayed 1 night in Oct 2019
Response from Fuat Ballıca on 16 Oct 2019
Thank you very much for this amazing thoughts. We are really happy to see that you like your stay at our hotel. We would like to see you near future again.

10/10 Excellent

Can

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Fuat Ballıca on 14 Oct 2019
Can Bey Verdiğiniz harika puanlama için sizlere teşekkür eder, otelimizde konaklamanızdan memnun kaldığınız için mutlu olduğumuzu sizlere belirtmek isterim. En kısa zamanda sizleri tekrar aramızda görmekten mutluluk duyarız.

8/10 Good

Martha Emilia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location!!!
Stayed 2 nights in Sep 2019
Response from FUAT BALLICA on 10 Oct 2019
Thank you very much with that beatifull rate . We are great to hear that you enjoyed your stay. We would like to see you near future again

10/10 Excellent

Anniela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I wish I could stay longer
Excellent, staff were great in particular the male receptionist in the evening (can't remember his name) he was very helpful and accommodating! After weeks of travelling, I could say the beds were one of the most comfortable I slept in.
Stayed 1 night in Sep 2019
Response from Fuat Ballıca on 2 Oct 2019
Mrs Anniela Thank you for this amazing comments and we are happy to hear that u enjoyed with your stay. We are here to serve you and make your stay better. Hope to see you in our hotel near future again

10/10 Excellent

Samer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel with great staff
Everythis in this hotel is amazing ,Staff ,room,food,location . Highly recommended property and close to the Basmane metro station
Stayed 6 nights in Aug 2019
Response from Fuat Ballıca on 11 Sept 2019
Thank You very much for that amazin thoughts. We are happy to hear that you enjoyed with your stay . We do hope to see you in our hotel near future again.