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Reviews of Jackson Rancheria Casino Resort

3.5 out of 5
Jackson Rancheria Casino Resort
12222 New York Ranch Rd, Jackson, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 25 out of 39 reviews" "
Rating 8 - Good. 6 out of 39 reviews" "
Rating 6 - Okay. 3 out of 39 reviews" "
Rating 4 - Poor. 1 out of 39 reviews" "
Rating 2 - Terrible. 4 out of 39 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our favorite casino - hotel, in CA
Amazing hospitality surrounded by BEAUTIFUL GOLD COUNTRY, California.
Stayed 1 night in Feb 2021

6/10 Okay

Verified traveller

Travelled with partner
The hotel was clean and workers were friendly, but rooms on both sides of us were loud and guests partying until all hours of the night. I did call security, but there was also a barking dog in one of the rooms. I will probably not return there.
Stayed 1 night in Jan 2021
Response from Chelsea Harrison - Hotel Director on 26 Jan 2021
Thank you for your feedback on your stay. Please accept our apologies for the noise disturbance you experienced during your stay. Feel free to reach out to us if there is something we may have been able to do different next time. We welcome the feedback and hope that you give us another visit.

6/10 Okay

Verified traveller

Stayed 1 night in Dec 2020
Response from Amie on 8 Jan 2021
Thank you for sharing your experience with us.

10/10 Excellent

Maria

Stayed 1 night in Dec 2020
Response from Amie on 8 Jan 2021
Thank you for sharing your experience with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2020
Response from Amie on 30 Dec 2020
Thank you for your feedback staying with us here at Jackson Rancheria!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from Amie on 30 Dec 2020
Thank you for your feedback staying with us here at Jackson Rancheria!

2/10 Terrible

Jasbir

Stayed 1 night in Dec 2020
Response from Amie on 30 Dec 2020
Thank you for your feedback.

10/10 Excellent

Rebecca

Stayed 1 night in Dec 2020
Response from Amie on 30 Dec 2020
Thank you for your feedback staying with us here at Jackson Rancheria!

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean expense winners times thatnks
I could a lot of great being treated covid the one good trip normally extra extra extra extra hotels normal good extended perfection out so far drivin to cluch up times there years ago just nice
Stayed 1 night in Oct 2020
Response from Amie on 10 Dec 2020
Thank you for staying with us! We appreciate your review.

10/10 Excellent

Cheri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and safe
Great room with balcony. Very clean. We felt very safe. The casino was very well maintained and safe. The only thing we were disappointed about was the pool and spa were closed due to Covid.
Stayed 1 night in Nov 2020
Response from Amie on 14 Nov 2020
Thank you for choosing to stay with us at the Rancheria and sharing your experience, we appreciate you!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommend
Friendly staff. Very clean. Spacious rooms. I will continue to stay here.
Stayed 1 night in Oct 2020
Response from Amie on 28 Oct 2020
Thank you for staying with us here at Jackson Rancheria!

6/10 Okay

Verified traveller

Stayed 1 night in Oct 2020
Response from Amie on 28 Oct 2020
Thank you for staying with us, we appreciate your feedback.

2/10 Terrible

Christine

Travelled with group
Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Oct 2020
Response from Amie on 28 Oct 2020
Thank you for staying with us, we appreciate your feedback.

2/10 Terrible

Traci, Morgan Hill, CA

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Got to the hotel and was put into a handicap room. Not what I reserved here on Expedia. Was told they couldn’t help me at the front desk because I reserved my room here. Seemed very unwilling to help with anything at all.
Stayed 1 night in Oct 2020
Response from Amie on 25 Oct 2020
Hi Traci, we do apologize for any misunderstanding. It does look like we received your reservation as an accessible room and being that we were sold out we were unable to move you to a regular room. Unfortunately any changes to reservations booked with a booking site do have to go through the booking site. Again we apologize for any miscommunication and of course if you have any questions please feel free to reach out to us directly. Thank you for staying with us.

10/10 Excellent

Pedro R

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Amie on 25 Oct 2020
Thank you for choosing to stay with us!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jackson Rancheria's Hospitality/COVID19 Protection
Traveling during COVID-19 can be daunting and Jackson Rancheria's hospitality was excellent. They took all the CDC precautions and we felt protected, even the TV remote was clean & covered. We stayed four nights. There wasn't any maid service as no one could enter our room. The staff responded quickly to any request for amenities like towels & coffee. They did have a refrigerator in the room although I couldn't find that info on their website. No microwave but we had access to one if we needed it. Temperature checks and hand sanitizers upon entry to the resort & casino. There is not direct access to the casino from the resort via elevator. We didn't spend a lot of time in the casino but hand sanitizer, mask wearing and social distancing was a requirement. Every other slot machine was inactivated so there was adequate space between players. There was decent food available for purchase/take out from their grill. We plan to visit again. Hopefully after the pandemic ends. Plenty of wildlife, deer & turkeys running around. A great place to stay to see a different side of California,
Stayed 4 nights in Oct 2020
Response from Chelsea Harrison - Hotel Director on 22 Oct 2020
Thank you Susan, we appreciate the time you took to write your review. I will happily share your positive review with the staff. I am pleased to hear that you felt comfortable during your stay despite the pandemic. We look forward to seeing you on your next visit and we too hope it is post Covid-19. We wish you well!

2/10 Terrible

ChuckM, San Jose

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
My family arrived late (9ish) I get it they were loud n security was called. My complaint was how they went about it. We already was getting the kids to sleep when we heard a load like ima break the door open banging not knocking on the door.(1015ish) Security was very rude would have completely gone a different way instead of I have authority and demand an apology attitude. He even wanted the door open during a pandemic. This place needs to teach their security A lil better. All they have to do is knock politely relay the message that a complaint for loud noise was made and moved on. Never in my life and I go to many places have I ever experience were if it weren’t for my kids I would’ve taught 3 security guys a lesson because of their actions from one was stupidly wrong. Anyways we decide not to extend our stay and moved on.
Stayed 1 night in Oct 2020
Response from Amie on 21 Oct 2020
Thank you for letting us know about your experience, I will make sure this gets to the proper channels.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2020
Response from Amie on 21 Oct 2020
Thank you for staying with us!

8/10 Good

Pinhas

Travelled with family
Liked: Room comfort
Stayed 1 night in Oct 2020
Response from Amie on 25 Oct 2020
Thank you for staying with us!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Amie on 17 Oct 2020
Thank you so much for staying with us here at the Rancheria!

10/10 Excellent

Anna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jackson Rancheria Resort
We had a great time. Check in was a breeze. The young lady even gave us an extra large room. Much appreciated
Stayed 1 night in Oct 2020
Response from Amie on 13 Oct 2020
Thank you so much for choosing to stay at Jackson Rancheria and for sharing your experience with us! We truly appreciate it.

10/10 Excellent

Victoria

Liked: Staff & service, room comfort
Okay
We had a wonderful stay except for the drains in the restroom smelled horrible like they were backing up. We were in room 253 second-floor just a heads up it needs to be cleaned out really well
Stayed 1 night in Sep 2020
Response from Amie on 1 Oct 2020
Thank you so much for bringing this to our attention so we can take of the issue promptly. We appreciate your feedback!

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Amie on 26 Sept 2020
Thank you for choosing to stay with us here at the Jackson Rancheria. We appreciate your review!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place, very clean, everyone is very friendly
Stayed 1 night in Sep 2020
Response from Amie on 26 Sept 2020
Thank you for choosing to share about your stay here at the Jackson Rancheria. We're glad you enjoyed your visit!

8/10 Good

ramona

Liked: Cleanliness, property conditions & facilities, room comfort
The hotel was accomidating and clean
Stayed 2 nights in Aug 2020
Response from Amie on 19 Aug 2020
Thank you for staying with us!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large room, friendly staff
Stayed 1 night in Aug 2020
Response from Amie on 9 Aug 2020
Thank you for staying with us and your feedback!

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our stay
It was amazing the staff was great
Stayed 1 night in Jul 2020
Response from Amie on 9 Aug 2020
Thank you for staying at Jackson Rancheria Casino Resort! We appreciate your feedback and look forward to seeing you in the future.

8/10 Good

Rose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was nice n quite, staff are super nice.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to our home- 10 miles, and the buffet was excellent.
Stayed 1 night in Mar 2020

10/10 Excellent

saowakhon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great had lots of fun. So convenient and clean nice staff. Would definitely be back soon.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Mar 2020

10/10 Excellent

Sondra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great birthday gift
It was amazing we had a wonderful time ! Everyone was so friendly
Stayed 1 night in Mar 2020

10/10 Excellent

Manolo E.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just got the mood to continue celebrating my birthday driving to from my home in SF. Glad I did as it’s such a relaxing 😎 way to spend two days here enjoying the culinarily delights of the best buffet I’ve ever been. Nothing in Vegas that I know can compare!
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

4/10 Poor

Elizabeth

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

10/10 Excellent

FA, Fremont

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and cozy. Staff are very friendly. Hotel is conveniently located near the casino.
Stayed 1 night in Jan 2020
Response from Amie on 3 Feb 2020
Thank you very much for choosing Jackson Rancheria! We look forward to seeing you again!

10/10 Excellent

Santos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Amie on 5 Nov 2020
Thank you for staying at the Rancheria and sharing your feedback!