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Reviews of Best Western Jacksonville Inn

2.5 out of 5
Best Western Jacksonville Inn
1709 W Morton Ave, Jacksonville, IL

Reviews

8.4

Very good

Rating 10 - Excellent. 257 out of 539 reviews" "
Rating 8 - Good. 181 out of 539 reviews" "
Rating 6 - Okay. 58 out of 539 reviews" "
Rating 4 - Poor. 25 out of 539 reviews" "
Rating 2 - Terrible. 18 out of 539 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet, clean and decent breakfast.
Stayed 1 night in Mar 2024

4/10 Poor

Pilgrim

Travelled with family
Disliked: Cleanliness, staff & service
The room was reasonably priced and the breakfast was good. The person who checked me in was not helpful and condescending. The carpet needed to be shampooed. I suspect it was not as dirty as it appeared.
Stayed 1 night in Mar 2024

8/10 Good

chris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Easy in and out. No complaints. Would recommend.
Stayed 2 nights in Feb 2024

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the pool area and Jeanie was the best. Very friendly and helped us with anything we needed.
Stayed 1 night in Jan 2024

10/10 Excellent

Harold

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant
Stayed 1 night in Jan 2024

10/10 Excellent

Lisa

Stayed 1 night in Jan 2024

2/10 Terrible

Melissa

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
very rude!
Stayed 1 night in Dec 2023

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was cold cereal till 7, then nothing till 8:00am!!!
Stayed 3 nights in Nov 2023

10/10 Excellent

Inajean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating owner!!!
Stayed 1 night in Nov 2023

8/10 Good

jasmine

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness
Dirty sinks
Found either dirt or blood on the hand soap/ body wash meant for Hand soap.
Stayed 1 night in Nov 2023

10/10 Excellent

Pawel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

Perry

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

brenda s

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jeannie is awesome here!!! Very very nice! She is doing a great job! Room is clean and the pool is nice!
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
The staff was helpful to a point, but couldn't connect phone calls to my room. The bathroom was clean, the bedding and towels were also clean, but the carpet was disgusting. Renovations would be a good idea.
Stayed 7 nights in Oct 2023

10/10 Excellent

Jan

Stayed 2 nights in Oct 2023

8/10 Good

Christopher

Stayed 3 nights in Oct 2023

4/10 Poor

James

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Drywall in the room was coming apart in several places, room was dated and run down. Staff was nice.
Stayed 2 nights in Oct 2023

4/10 Poor

Martha

Travelled with family
I will not stay there again! Could not fall asleep when I saw a cockroach on the nightstand. Discouraged to try the breakfast because of the roach.
Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Stayed 2 nights in Sep 2023

8/10 Good

Jennifer

Stayed 1 night in Sep 2023

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Fred

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast was far superior to another hotel chain that we stayed at in the past.
Stayed 3 nights in Aug 2023

2/10 Terrible

Paula

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach infested TV
The room smelled so much like cigarette smoke! Having the air conditioner on made the smell worse! I also had roaches coming from under the tv stand. You can see there was a lot of them underneath the stand. I would not recommend this hotel to no one! Room 117
Stayed 2 nights in Aug 2023

8/10 Good

Dennis

Stayed 1 night in Aug 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet. The only negative thing was the Wi-Fi wasn’t working.
Stayed 2 nights in Aug 2023

2/10 Terrible

Leah

Stayed 1 night in Aug 2023

6/10 Okay

Matt

Travelled with family, Travelled with family and small children
Liked: Staff & service
The guests above us were stomping around at 5:00 am for over an hour so that wasn’t helpful. Obviously that wasn’t the hotels fault. The facility was dark and very outdated. The pea green colored walls made the whole place feel old and unclean. The facility was somewhat clean though and the staff was friendly. What I expected for the price.
Stayed 2 nights in Aug 2023

4/10 Poor

Robert

Travelled with family
Disliked: Property conditions & facilities
The internet was down and the tv didnt work. Also the handle in the shower was broken
Stayed 1 night in Jul 2023

10/10 Excellent

Erlin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, kept clean, close to shopping and gas stations, good breakfast.
Stayed 3 nights in Aug 2023

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are clean and the bed was very comfortable
Stayed 4 nights in Jul 2023

10/10 Excellent

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The cleaning staff was very accommodating. The food was good; facilities clean.
Stayed 4 nights in Jul 2023
Response from Hotel Manager on 17 Jul 2023
Dear Guest, It's great to hear that the cleaning staff was accommodating and that you enjoyed the good food and clean facilities. A positive experience with the staff and facilities can significantly enhance one's overall impression of a place, whether it's a hotel, restaurant, or any other establishment. If you have any other experiences or thoughts you'd like to share, feel free to let me know!Sincerely, Hotel Manager

2/10 Terrible

Darcy

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE!!!!
This is the most unfriendly hotel that I have ever stayed in. There was blood on the comforter, there was a mold smell, that we went to County Market and bought air freshners to plug into the wall, we have bites from bedbugs we believe and the service from the people that worked at the desk were the most unfriendly and most rude and unprofessional people i have ever experienced at any hotel. Unfortunately, we had 15 rooms booked for a baseball tournament and could not go anywhere else as every hotel in town was booked. The staff's answer to everything was "well I can have you kicked out if that's what you want." I witnessed them kicking an elderly couple out of the breakfast area due to them having coffee and not eating anything. The lady told them this area is only for people eating. The location is about the only thing it has going for it as it is in the middle of everything and convenient for us, but I would never stay here again due to the rudeness of the staff. The day person at the desk even called her night person a "Karen" and said she overreacts to everything. The night lady followed our players around the hotel trying to catch them doing something wrong.
Stayed 2 nights in Jul 2023
Response from Hotel Manager on 12 Jul 2023
Dear Guest,We apologize for the extremely negative experience you had at our hotel. We take your feedback seriously and will investigate the issues you mentioned. We strive to provide a clean, comfortable, and friendly environment for all our guests. Your comments will be used to improve our services and ensure a better experience for future guests. Thank you for bringing these concerns to our attention.Sincerely, Hotel Manager

4/10 Poor

JoAnn

Travelled with family
Disliked: Room comfort
People partied in parking lot until 2am! Will not be returning.
Stayed 1 night in Jul 2023
Response from Hotel Manager on 12 Jul 2023
Dear Guest,We apologize for the disturbance caused by the late-night activities in the parking lot. We understand the importance of a peaceful environment for our guests and we will address this issue to prevent such incidents in the future. We appreciate your feedback and apologize for any inconvenience caused during your stay. Thank you for bringing this to our attention.Sincerely,Hotel Manager

6/10 Okay

audrey

Travelled with pets, Travelled with partner
Liked: Staff & service
Accommodations were simple and clean
Stayed 1 night in Jun 2023
Response from Hotel Manager on 5 Jul 2023
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean place to stay. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a nice stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice and clean, comfortable bed.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 5 Jul 2023
Dear Guest, Thank you so much for your kind words. I'm so pleased that you found us a clean and nice place to stay and that you liked our comfortable bed. We take real pride in this hotel and serving guests like you, and I'm extremely happy that you had a such a wonderful stay. We look forward to having you with us again soon. Sincerely, Hotel Manager

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Manager on 23 Jun 2023
Dear Cole,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely,Hotel Manager

8/10 Good

Ashleigh

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Hotel Manager on 19 Jun 2023
Dear Ashleigh,Thank you for your excellent rating! We're glad to hear that you had a great experience during your stay with us. We hope to have the opportunity to host you again in the future. Sincerely,Hotel Manager

6/10 Okay

Edgar

Stayed 1 night in Jun 2023
Response from Hotel Manager on 7 Jul 2023
Dear Guest,Thank you for your rating of 3 out of 5 for your recent stay. We appreciate your feedback and apologize for any inconveniences you experienced. We will take your comments into consideration to improve our services and ensure a more pleasant stay for our guests. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay in Jacksonville
BW Jacksonville: Positive experience-great location, well maintained property, quiet room and wonderful breakfast (lots of choices). We enjoyed our one night very much. The check-in clerk was very nice and helpful. Just about 30 minutes' drive to Springfield area. Definitely would stay again
Stayed 1 night in Jun 2023
Response from Hotel Manager on 8 Jun 2023
Dear Guest,Thank you for your recent stay at our property. It has been a great pleasure having you as our valued guest. We are immensely grateful for your positive comments. Our team is delighted to read that you enjoyed the friendly service of our staff. Please do visit us again for an awesome experience.Sincerely,Hotel Manager

8/10 Good

Julie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good price. staff was very nice. lobby, dining & pool area were clean, free breakfast was good. rooms & hallway were surprisingly quiet. the room was very clean. if you have mobility issues, no matter where your room is the parking to room access is very easy. the only con, the pillows were small. I would stay here again
Stayed 2 nights in Jun 2023
Response from Hotel Manager on 6 Jun 2023
Dear Julie,Thanks for letting us know how satisfied you are with our services and amenities. It is very encouraging to hear your perspective of our hotel and we feel proud that you have acknowledged our efforts to provide a nice experience. We hope to welcome you again soon.Sincerely,Hotel Manager

10/10 Excellent

Mabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We've stayed with Best Western before and everything was as expected clean and well taken care of. The staff has always been friendly and helpful. Thank You.
Stayed 1 night in Jun 2023
Response from Hotel Manager on 5 Jun 2023
Dear Mabel,Thank you for your kind words! We're delighted to hear that you had a positive experience during your stay with us. We take pride in providing clean and well-maintained accommodations for our guests, and we're glad that we met your expectations in this regard. We look forward to welcoming you back on your future visits.Sincerely,Hotel Manager

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
The room was amazing! Breakfast was so good and the staff were very friendly!
Stayed 2 nights in May 2023
Response from Hotel Manager on 29 May 2023
Dear Danielle,Thanks for letting us know how satisfied you are with our services and amenities. It is very encouraging to hear your perspective of our hotel and we feel proud that you have acknowledged our efforts to provide a nice experience. We hope to see you again soon.Sincerely,Hotel Manager

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, property conditions & facilities
The family in the next room had children, which was fine, but they forgot shouting at children in the hallways at 7AM can be poor social behavior in a hotel. Staff, despite the DO NOT DISTURB sign, knocked on the door repeatedly on the door to service the room well 90 minutes before check out.
Stayed 2 nights in May 2023
Response from Hotel Manager on 24 May 2023
Dear Heather,Thank you for sharing your feedback with us. We are distressed to see your comments. Our apologies for the inconvenience. We will investigate the entire issue with the concerned department. Request your understanding. Despite your disappointment, we hope you will consider giving us another opportunity to better serve you again soon.Sincerely,Hotel Manager

8/10 Good

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean! Good Breakfast
Stayed 1 night in May 2023
Response from Hotel Manager on 22 May 2023
Dear Curtis,Thanks for letting us know how satisfied you are with our services and amenities. It is very encouraging to hear your perspective of our hotel and we feel proud that you have acknowledged our efforts to provide a nice experience. Hope you will visit again soon.Sincerely,Hotel Manager

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good nights sleep
From the check-in to the day we left the hotel was clean, quiet, and the staff was friendly. The only down fall was maybe a lack of pressure for the shower but I could overlook that with the good breakfast that was served. Overall a big thumbs up for this location.
Stayed 1 night in Apr 2023
Response from Hotel Manager on 4 May 2023
Dear Timothy,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay with us and that our staff provided you with friendly service. We look forward to welcoming you back on your next visit!Sincerely,Hotel Manager