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Reviews of Best Western Jacksonville Inn

2.5 out of 5
Best Western Jacksonville Inn
1659 S Jackson Street, Jacksonville, TX

Reviews

8.4

Very good

Rating 10 - Excellent. 203 out of 406 reviews" "
Rating 8 - Good. 124 out of 406 reviews" "
Rating 6 - Okay. 43 out of 406 reviews" "
Rating 4 - Poor. 16 out of 406 reviews" "
Rating 2 - Terrible. 20 out of 406 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Andrew

Stayed 1 night in Mar 2024

10/10 Excellent

Marcia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and spacious.
Stayed 1 night in Mar 2024

10/10 Excellent

Joanee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anytime I come home I stay at the best western. Staff is always nice and the area is convenient has a Walmart and food around. I will definitely book anytime i come home to see family. Thank you !!
Stayed 1 night in Feb 2024

4/10 Poor

Cordiero

Liked: Room comfort
Disliked: Staff & service
Not worth the price for the hassle
Went to visit family and when my family came to visit at the hotel the front desk person would constantly ask when they were leaving after I explained to him that they’d be an hour or two and that they were not staying for the night he still continued to ask every ten minutes I would come out the room so they left do to being uncomfortable and pressured to leave so ruined my one day to visit with family
Stayed 1 night in Jan 2024

4/10 Poor

Amanda

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jan 2024

6/10 Okay

David

Liked: Cleanliness, staff & service
While the hotel was clean it had not been updated to accommodate the plethora of electronics that people use today (December 2023). None of the light fixtures nor the clock radio had electrical outlets or USB sockets. Most of the household outlets were located behind furniture. The TV remote would turn the TV off/on and operate the guide but it would not change the channel itself. The volume had to be adjusted on the TV.
Stayed 1 night in Dec 2023

10/10 Excellent

Casey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Western is the best hotel in Jacksonville. The owner is very friendly and it’s close to everything
Stayed 2 nights in Dec 2023

4/10 Poor

Leslie

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from Bianca on 27 Dec 2023
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Marcia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, very good breakfast, bed comfortable.
Stayed 1 night in Oct 2023

6/10 Okay

Melissa

Travelled with family and small children
Liked: Staff & service
The bed frames were rocky and the mattress felt old and lumpy.
Stayed 2 nights in Oct 2023

10/10 Excellent

Janaija

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

reg

Travelled with partner
Didn’t like the $150 hold as it seemed arbitrary and racist. Customer counter wasn’t staffed when we went to check out. The young lady on duty when my a/c quit working was very responsive and professional. Only good people person we met.
Stayed 3 nights in Aug 2023

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Amanda

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from the dead grasshoppers in the room and being told its common for the area even when i asked if the room was properly cleaned, my two dogs got infested with fleas from the room we stayed in. After telling the front desk, their lack of concern and seriousness of the situation I was offered a $10 discount. Very upset and disgusted from this experience. Will never stay there again nor any other of the chain name
Stayed 2 nights in Aug 2023
Response from Sue Hines on 14 Aug 2023
MS Dobson, I am so sorry that you had a bad experience during your stay at our Best Western. Front Desk agent informed of the situation and looking back at the room you stayed in there has not been a pet in that in room in several months. We do have exterminator spray all our room on a timely basis, again ,I am sorry you did not have a good experience.

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Its a good place to stay for a couple of days - breakfast is included and it was good
Stayed 2 nights in Aug 2023

6/10 Okay

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Roy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the breakfast is not of my taste. Overall, everything else is very good.
Stayed 2 nights in Aug 2023

8/10 Good

Richard

Stayed 1 night in Aug 2023

10/10 Excellent

Margarita

Travelled with family
Liked: Amenities, property conditions & facilities
Nice , clean place to stay
Stayed 2 nights in Jul 2023

6/10 Okay

Danny

Stayed 2 nights in Jul 2023

8/10 Good

Jacquin

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The customer service was good and the room was clean.
Stayed 1 night in Jul 2023

2/10 Terrible

Pattie

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
The room had bed bugs in the sofa couch. The room smelled like smoke. The gym was told did not have working equipment. Water was on fhe bathroom floor could had slipped. When I available no one was at the front desk to greet me and I had to let the the know I was there to check in. Just not a great experience! I did get a refund for my room but had to do the work by calling and following up with Expedia myself.
Stayed 2 nights in Jun 2023
Response from Bianca on 28 Jun 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Liliana

Stayed 1 night in Jun 2023

10/10 Excellent

Lucy

Stayed 1 night in Jun 2023

6/10 Okay

Lorene

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Alyssa

Stayed 2 nights in May 2023

8/10 Good

Michael D

Stayed 1 night in Jun 2023

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 1 night in May 2023

10/10 Excellent

ROBIN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
unfortunately they had high school kids stay that weekend- pretty noisy. running up and down the halls. but water was great in the indoor pool and the inclusive breakfast was nice and hot.
Stayed 2 nights in Apr 2023

10/10 Excellent

yolanda

Everything was great
Stayed 2 nights in Apr 2023

8/10 Good

Marcia

Stayed 1 night in Apr 2023

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023

8/10 Good

Carol

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was very nice and clean except the toilet rocked and banged on wall.
Stayed 2 nights in Mar 2023

10/10 Excellent

Manuel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very quiet and comfortable.
Stayed 1 night in Feb 2023

10/10 Excellent

JOHN

Stayed 1 night in Feb 2023

10/10 Excellent

Ruben

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Anthony

Stayed 1 night in Jan 2023

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Lori, arcadia

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our check in was wonderful and she even inherited about our dinner experience when we returned to the hotel. The room is nice and the bed comfy so we're happy!!
Stayed 1 night in Jan 2023

10/10 Excellent

Janis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was nasty. No hot breakfast. Yogart spoiled. The sausage biscuits were in plastic bag. Microwave and taste nasty. only thing really warm was waffle. No english muffins. Very disappointed.
Stayed 1 night in Jan 2023

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service
The only thing I didn't like was the fact that the hot tub was not working.
Stayed 1 night in Dec 2022

4/10 Poor

Megham

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, property conditions & facilities
The room was nice all except for the little roaches. One crawled up my leg! The microwave did not work and had noodles left all over inside, like a ramen noodle exploded and wasn’t cleaned. Told the front desk clerk and was only told “sorry, I’ll let maintenance know”. Will NOT book here again

6/10 Okay

Traci

Travelled with family and small children
Liked: Staff & service
Overall it was adequate. The breakfast attendant was by far the best of any hotel we've stayed at. She made sure that you had what you wanted no matter what. The pool was great. The workout room left a lot to be desired. I ended up just walking laps around the pool while my grandchildren played. I rented 2 rooms. The one my adult children and grandchildren slept in was clean. No complaints. The one my husband and I slept in had a horrible patch up job from a still leaking shower, but that's just cosmetic. One of the towels had hair deeply woven in the material. I just used it to mop up water from the shower. Overall, the room was clean. I would stay there again.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The stay was nice but the owner I think it was kept giving me a hard time. It was a last minute stay for a family member passing and he kept hounding me about just people being in the room even though they were going to stay and when I agreed to pay the extra fee for them said they charged my card and didnt until the next morning and the room was cleaned up and everything when we left but charged me what seemed like another night instead of the price for the guests
Stayed 1 night in Dec 2022

6/10 Okay

Wade

Stayed 2 nights in Nov 2022

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and affordable
Stayed 1 night in Nov 2022

8/10 Good

Richard

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

6/10 Okay

Katherine

Travelled with family
Liked: Cleanliness
The floor and walls were very thin. Seems like a cheaper, less well built, Best Western.
Stayed 1 night in Oct 2022

6/10 Okay

Monica

Stayed 2 nights in Oct 2022

10/10 Excellent

Marcia

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was comfortable. Great breakfast.
Stayed 1 night in Oct 2022