Jacksonville Hotel Guide - Golf Hotels in Jacksonville, Florida

"The rooms were very clean"

"We were only there for a few hours before we caught our flight. the staff were super accommodating. Gave us a discount on our parking because we weren’t gonna be there long. Bed was comfy "

"Customer service and ease of checkin was pleasant as well as amenities and beach location "

"Great."

"Staying for one or two nights is okay, but for families or if you need workspaces, it's not convenient at all. The staff is friendly, but the room has a strange smell, and there is some damage to the building. Amenities are lacking; the gym is well below average, and there are no areas for taking a call or having a quick meeting."

"The room we rented was not the one we got. We didn’t like the bed being right up next to the air conditioning unit. You were not able to get out of bed on the left side. Parking area sucks. But clean. "

"Our room had a conjoining door to the room next door, which would have been nice if we were traveling with a larger group. Unfortunately, the guests in the room next to us were rather loud and we could hear everything they said. "

"The beach view from our villa was mostly obstructed. The listing showed a balcony, but our room was on the ground floor with a patio that had no lighting, making it unusable at night. The photos used for booking are misleading and do not accurately represent what you get. The resort includes multiple buildings with different types of villas, a hotel, and smaller units, but this is not clearly explained during booking—so you don’t really know which accommodations you’re reserving. There was no kitchen; however, we booked a double queen room (not a suite), so that part was acceptable. That said, the villa itself needs a thorough cleaning and updating. The common areas and building exterior also show a lack of maintenance and upkeep. Overall, the room did not feel worth the price we paid. That said, the resort itself has a lot to offer—we enjoyed the amenities, shops, dining options, views, pool, beach, and natural surroundings, especially riding around in the golf cart we rented. The hotel next to the villas was a highlight, with brunch, live music in the evenings, a large pool, great views, and a boardwalk to the beach. Access to these hotel amenities for villa guests was a definite plus."

"Terrible experience. Southbank Hotel was under construction, after being bought out by Marriott. This was not disclosed to me by hotels.com or Marriot when I made reservation. When I say under construction, I don’t mean slight construction I mean, heavy construction, and total remodel. The carpets were filthy. The hotel was understaffed in the housekeeping department so if you wanted a refresh of your room or total clean, you had to ask for it at the front desk. We had to wait on towels two days. I would say the only decent place in the hotel was the bar lounge area. On our second night there at 1:30 in the morning the fire alarm goes off so evacuation was needed. The person at the front desk told us if the fire alarm goes off again don’t worry we have the engineer here to turn it off immediately. We were outside for almost an hour. He also told us that this had happened several times. Speaking of staff most were nice and tried to be accommodating. This by far is the worst experience we’ve had with a hotel and especially a Marriott hotel."