Jagual Holidays

This was our second time staying at the ESJ Towers. The first visit was amazing, the second even better. The easy access to the beach, friendly staff, and central location to all the San Juan area has to offer makes this an amazing place to stay. The property is under going renovations that will only make the property more inviting for future visits.

The rooms were clean and decent. what made this stay great, honestly is the hospitality. Staff is super nice and makes you feel very welcomed. The staff is consistent.. so you become familiar during the stay.

The staff, location, room all amazing!

It was my husband and I’s first time in Puerto Rico and we couldn’t recommend a better experience! The staff was so friendly and welcoming, the hotel was authentic and unique, and we especially loved the bonus of having a balcony in Room 17. We will be back!

The room we booked was ocean view and it was exactly that. It was breathtaking. But the room itself needed some attention. The couch in our room had water stains and sand. Our ac was leaking on the floor. The only spot to hang your clothes was in the bathroom, the fridge was also in the bathroom. Our balcony had a dirty handrail with a rusty door knob.Coffee maker was dirty and unusable. They made the bed daily but didn’t change the sheets. The staff at the front desk didn’t give us the warmest greeting. He did not mention where anything was located or what activity’s were around, pool times, restaurants etc. he just asked for my id and pointed to the elevator that will take me to my room. Oh and also only 1 elevator was working so we had to take the stairs most of the trip. Besides the negative news the staff at the restaurant and coffee shop were pleasant and attentive.The concierge was also friendly and started to greet us on our second day.The pool area was clean and the staff gave us fresh towels. The best part of the hotel was the view from our room. Personally this place didn’t meet my expectations but maybe it does for others.