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Grand Hyatt Jakarta

5.0 star property
Travelers escape the urban bustle with rejuvenating sauna sessions and diverse dining options at this centrally located Jakarta retreat

Choose dates to view prices

Grand Hyatt Jakarta offers a peaceful haven in Central Jakarta, near Bundaran HI and Grand Indonesia. Guests can relax in the sauna, stroll through the garden, or join yoga and fitness classes. Five on-site restaurants serve meals from breakfast to dinner.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is €137
includes taxes & fees
16 Jan - 17 Jan

Room options

Available filters for rooms
Showing 34 of 34 rooms

View all photos for Grand Suite, City View

City view

Grand Suite, City View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LCD TV
  • 75 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Premier Suite

Premier Suite

Premier Suite

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Kitchenette
Fridge
  • 100 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Premier Suite

Premium bedding, minibar, in-room safe, desk

Premier Suite

  • Sleeps 2

View all photos for Room, 1 King Bed (Bundaran View)

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Room, 1 King Bed (Bundaran View)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Day bed
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Club Access, Bundaran View)

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Room, 1 King Bed (Club Access, Bundaran View)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, City View (Capital)

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Suite, City View (Capital)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Kitchenette
Fridge
  • 100 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Suite (Capital, Bundaran View)

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Suite (Capital, Bundaran View)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Kitchenette
Fridge
  • 100 sq m
  • City view
  • Sleeps 5
  • 1 King Bed

View all photos for Room, 1 King Bed (Club Access)

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Club Access)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed, City View

8.2 out of 10
Very good
(10 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Day bed
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Single Beds, City View

Separate bathtub and shower, free toiletries, hair dryer, bathrobes

Room, 2 Single Beds, City View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Day bed
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Single Beds

View all photos for Family Room, City View (1 King Bed)

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Family Room, City View (1 King Bed)

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • 1 bedroom
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Family Room (1 King Bed, with Bundaran View)

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Family Room (1 King Bed, with Bundaran View)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Grand Suite (Bundaran View)

City view

Grand Suite (Bundaran View)

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LCD TV
  • 75 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed

View all photos for Presidential Suite

Premium bedding, minibar, in-room safe, desk

Presidential Suite

  • Sleeps 2

View all photos for Deluxe Room, 2 Single Beds (Bundaran View)

City view

Deluxe Room, 2 Single Beds (Bundaran View)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
Blackout curtains
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Room, 2 Single Beds (Club Access, Bundaran View)

City view

Room, 2 Single Beds (Club Access, Bundaran View)

10.0 out of 10
Exceptional
(1 review)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • City view
  • Sleeps 4
  • 2 Single Beds

View all photos for Room, 2 Single Beds (Club Access)

City view

Room, 2 Single Beds (Club Access)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
Fridge
LCD TV
Hypo-allergenic bedding
Pillow menu
  • 50 sq m
  • Sleeps 4
  • 2 Single Beds

View all photos for Diplomatic Suite

Premium bedding, minibar, in-room safe, desk

Diplomatic Suite

  • Sleeps 2

View all photos for Family King Room With Bundaran View

Premium bedding, minibar, in-room safe, desk

Family King Room With Bundaran View

  • Sleeps 3

View all photos for Grand Suite Bundaran View Non Smoking

Premium bedding, minibar, in-room safe, desk

Grand Suite Bundaran View Non Smoking

  • Sleeps 2

View all photos for Capital Suite Bundaran View Non Smoking

Premium bedding, minibar, in-room safe, desk

Capital Suite Bundaran View Non Smoking

  • Sleeps 2

View all photos for Capital Suite Non Smoking

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Capital Suite Non Smoking

  • Sleeps 2

View all photos for Grand Twin Room With Bundaran View Non Smoking

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Grand Twin Room With Bundaran View Non Smoking

  • Sleeps 2

View all photos for Family King Room With City View Non Smoking

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Family King Room With City View Non Smoking

  • Sleeps 3

View all photos for Deluxe King Room with Bundaran View Smoke-Free

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Deluxe King Room with Bundaran View Smoke-Free

  • Sleeps 2

View all photos for 1 King Bed With City View

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1 King Bed With City View

  • Sleeps 3

View all photos for 2 Twin Beds With City View

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2 Twin Beds With City View

  • Sleeps 3

View all photos for 1 King Bed With Bundaran View

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1 King Bed With Bundaran View

  • Sleeps 2

View all photos for 2 Twin Beds With Bundaran View

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2 Twin Beds With Bundaran View

  • Sleeps 2

View all photos for 1 King Bed With Club Access

Lobby

1 King Bed With Club Access

  • Sleeps 2

View all photos for 2 Twin Beds With Club Access

Lobby

2 Twin Beds With Club Access

  • Sleeps 2

View all photos for 1 King Bed With Club Access And Bundaran View

Lobby

1 King Bed With Club Access And Bundaran View

  • Sleeps 2

View all photos for 2 Twin Beds With Club Access And Bundaran View

Lobby

2 Twin Beds With Club Access And Bundaran View

  • Sleeps 2

View all photos for Grand Suite

Premium bedding, minibar, in-room safe, desk

Grand Suite

  • Sleeps 2

You may also like

Front of property

Hotel Indonesia Kempinski Jakarta

Central Jakarta
  • Pool
  • Hot tub
  • Spa
  • Free Wi-Fi
9.2 out of 10, Wonderful, 529 reviews
The price is €129
includes taxes & fees
8 Feb - 9 Feb
Hotel Indonesia Kempinski Jakarta
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About the area

Located in Central Jakarta neighbourhood, Grand Hyatt Jakarta is connected to a shopping centre. Bundaran HI and National Monument are notable landmarks, and travellers looking to shop may want to visit Plaza Indonesia and Grand Indonesia. Enjoy an event or a match at Gelora Bung Karno Stadium, and consider making time for Taman Mini Indonesia Indah—a top attraction that's not to be missed.
Visit our Jakarta travel guideOpens in a new window
Map
Jalan M.H. Thamrin, Kav. 28-30, Jakarta, Jakarta, 10350

What's nearby

  • Plaza Indonesia - 1 min walk - 0.0 km
  • Bundaran HI - 2 min walk - 0.2 km
  • Grand Indonesia - 2 min walk - 0.2 km
  • Thamrin City Shopping Mall - 8 min walk - 0.7 km
  • Sarinah Mall - 9 min walk - 0.8 km

Getting around

  • Bundaran HI MRT Station - 3 min walk
  • Jakarta Sudirman Station - 14 min walk
  • Jakarta (CGK-Soekarno-Hatta Intl.) - 44 min drive

Restaurants

  • ‪Socialite Thamrin - ‬1 min walk
  • ‪Grand Café - ‬1 min walk
  • ‪Makaron - ‬1 min walk
  • ‪Sana Sini - ‬2 min walk
  • ‪Tous les Jours - ‬1 min walk

About this property

Grand Hyatt Jakarta

Luxury hotel near Bundaran HI
Located close to Plaza Indonesia and Grand Indonesia, Grand Hyatt Jakarta provides a shopping centre on-site, a coffee shop/cafe and a garden. For some rest and relaxation, visit the sauna or the steam room. At the 5 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and a poolside location. Fitness classes and yoga classes are offered at the gym; Grand Hyatt Jakarta also has a hair salon, dry cleaning/laundry services and a business centre. Stay connected with free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, along with sunloungers
  • Free self-parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), free bike hire and a round-trip airport shuttle (surcharge)
  • An electric car charging station, outdoor furniture and a porter/bellboy
  • Guest reviews give top marks for the helpful staff
Room features
All 424 rooms include comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and laptop-friendly workspaces.
More amenities include:
  • Hypo-allergenic bedding and free cots/infant beds
  • Bathrooms with separate baths/showers and bidets
  • 45-inch LCD TVs with premium channels
  • Wardrobes/cupboards, fridges and coffee/tea makers

Similar properties

Front of property
Hotel Indonesia Kempinski Jakarta
  • Pool
  • Hot tub
  • Spa
  • Free Wi-Fi
9.2 out of 10, Wonderful, 529 reviews
The price is €129
includes taxes & fees
8 Feb - 9 Feb
Hotel Indonesia Kempinski Jakarta

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured self parking on site
  • Secured, covered valet parking on site (USD 15 per day)
  • Limited on-site self and valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: USD 31.76 per person
  • 5 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Fountain Lounge
  • Grand Cafe
  • Poolside restaurant
  • Sumire

Things to do

  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Gym
  • Outdoor pool
  • Sauna
  • Shopping centre
  • Steam room
  • Yoga classes

Family friendly

  • Children's pool
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 7,556 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Garden
  • Outdoor furniture
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairways
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • 26 floors
  • Ballroom
  • Banquet hall
  • Built in 1991
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste

Entertainment

  • 45-inch LCD TV with premium cable/satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 31.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 31.76 per person
  • Airport shuttle fee: USD 590000 per vehicle (one-way, maximum occupancy 4)
  • Valet parking fee: USD 15 per day
  • Rollaway bed fee: USD 31.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Grand Hyatt Jakarta
Grand Hyatt Jakarta Hotel
Jakarta Grand Hyatt
Grand Hyatt Jakarta Hotel Jakarta
Hyatt Jakarta
Jakarta Hyatt
Grand Hyatt Jakarta Hotel
Grand Hyatt Jakarta Jakarta
Grand Hyatt Jakarta Hotel Jakarta

Frequently asked questions

Does Grand Hyatt Jakarta have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Grand Hyatt Jakarta?

As of 15 Jan 2026, prices found for a 1-night stay for 2 adults at Grand Hyatt Jakarta on 16 Jan 2026 start from €136.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Grand Hyatt Jakarta pet-friendly?

No, pets are not allowed at this property.

How much is parking at Grand Hyatt Jakarta?

Self-parking is free at this property.

What time is check-in at Grand Hyatt Jakarta?

Check-in start time: 3:00 PM; check-in end time: midnight.

What time is check-out at Grand Hyatt Jakarta?

Checkout is at noon.

Does Grand Hyatt Jakarta provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 590000 per vehicle applies.

Where is Grand Hyatt Jakarta located?

Located in Central Jakarta, this luxury hotel is steps away from Bundaran HI and Plaza Indonesia. Grand Indonesia and Thamrin City Shopping Mall are also within 10 minutes. Bundaran HI MRT Station is only a 3-minute walk and Dukuh Atas MRT Station is 11 minutes.

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Reviews

Grand Hyatt Jakarta Reviews

9.2

Wonderful

9.4

Cleanliness

9.2

Location

9.4

Staff & service

9.0

Property conditions & facilities
Rating 10 - Excellent. 304 out of 445 reviews
Rating 8 - Good. 98 out of 445 reviews
Rating 6 - Okay. 28 out of 445 reviews
Rating 4 - Poor. 7 out of 445 reviews
Rating 2 - Terrible. 8 out of 445 reviews

Reviews

10/10 Excellent

Tati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & breakfast was amazing
Stayed 1 night in Jan 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good and Convenient

The room was clean and very comfortable and makes it a home away from home. Breakfast was pretty decent as well. I would have wish the check-in staff (whom I wish not to mention) could display more enthusiasm as a front-office staff with more courteous and politeness in his welcome. The room was booked under my profile for a staff of mine, but the attitude was slightly comes off as impolite the way he put certain remarks or wordings. Overall experience has been very pleasant.
Stayed 2 nights in Aug 2025

10/10 Excellent

SHINEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great facility and location. prestigeous environment and very good hospitality from staff. overall very high quality. only two issues during stay, 1. pool dining too slow(had to cancel aft 50minutes delivery) 2. rotary noise during midnight and early morning very loud (not sure whether construction or traffic..)
Stayed 1 night in May 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

The room was quite spacious and the service was amazing.
Stayed 3 nights in Mar 2024

10/10 Excellent

Sandeep

Liked: Cleanliness, amenities, property conditions & facilities
excellent location
Stayed 1 night in Mar 2024

10/10 Excellent

MIKAEL

Liked: Cleanliness, staff & service, property conditions & facilities
Just another Hyat .. perhaps a bit unpersonal, with few areas for small group meetings. The place felt industrial, although very clean and pompous with great service.
Stayed 1 night in Apr 2025

6/10 Okay

Joyce

Liked: Cleanliness, staff & service, amenities
All the staff are so nice and friendly.
Stayed 6 nights in Aug 2023

10/10 Excellent

Andi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best 5 Star hotel in the best location in the capital city of Jakarta.
Stayed 1 night in Apr 2024

8/10 Good

Dede

Liked: Property conditions & facilities
Property are nice, food and drinks nut do good.
Stayed 1 night in Jan 2024

10/10 Excellent

TAKATOSHI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stay here when I visit Jakarta. Whenever I stay here, I spend good time. Hotel is connected to a shopping mall.
Stayed 1 night in Oct 2023

10/10 Excellent

oeyvind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

True five star experience.

Very nice hotel, great pool area, great service and very nice room. Highly recommendable
Stayed 1 night in Oct 2023

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there for 2 weeks. Besides the mosque singing loudly everyday at 4am, it was an amazing stay starting with the room number which was our anniversary. The service was great as well.
Stayed 13 nights in Feb 2024

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
love the Christmas decor. Location was convenient for shopping as there are 2 big malls within walking distance. Hotel room is spacious with luxurious amenities
Stayed 3 nights in Nov 2023

8/10 Good

Santoso

Liked: Cleanliness, staff & service, property conditions & facilities
The facilities have seen better days, but the pool area is unique in Jakarta.
Stayed 7 nights in Jul 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Superb staff! Every staff member I interacted with was excellent, helpful and extremely courteous. Fantastic gym. My favourite hotel in Jakarta.
Stayed 5 nights in Oct 2023

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotel di Jakarta. It’s clean and tidy and nice view. The staffs are polite and excellent customer service. Good transport link and shopping around the area. Beautiful garden and swimming pool.
Stayed 3 nights in Feb 2024

10/10 Excellent

NATSUKI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staffs are friendly and always have smile on their face which made us feel home even though it was only a few night stay. Easy access to two big shopping malls, spacious gym, if you are the gym person, you will love their gym. Breakfast buffet had one of the best selections in my experience and enjoyed it. Definitely reccomended
Stayed 2 nights in Apr 2024

10/10 Excellent

Triena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing and luxurious

A short stay to recover from our international flight and before onward travel to Bandung. The room was spacious with an excellent shower. and long bath. Buffet breakfast was plentiful. The best part of our stay were the lap swimming pool and the evening for cocktails and oysters at the lounge where there was live music and a marvellous view of the fountain roundabout and traffic below.
Stayed 1 night in Nov 2023

10/10 Excellent

Jenan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wow from A2Z

Very nice hotel and our family room was spacious overlooking the pool and tennis court…Lovely marble bathroom. Friendly staff. Swimming pool, gym and tennis court were excellent. They even have physiotherapy and skin clinic. Very convenient as it is attached to Plaza mall and across the street from Grand Indonesia mall. So many restaurants and grocery stores are within walking distance. The food at the hotel is very nice. Will definitely stay here next time I visit Jakarta.
Stayed 2 nights in Aug 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
It is a 5-star hotel, but the overall service, especially the staff, was very poor, the breakfast was of poor quality, and the bathroom in the room had a lot of odor, which was very unpleasant.
Stayed 1 night in Oct 2023

10/10 Excellent

Giorgio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An Absolute Gem in Jakarta – Exceptional Experience! This was my first time in Jakarta, but as an experienced world traveler with stays at top hotels across the globe, I can confidently say this hotel is an undiscovered jewel. Unlike the usual tourist hotspots, it offers an unparalleled level of comfort and service. My room was simply outstanding—featuring a spacious walk-in closet, an enormous bathroom divided into three separate areas (shower, dual sinks, and toilet), and a beautifully designed bedroom/studio. This stay was my stopover before heading to Sorong for a diving trip, and the hotel’s Olympic-sized saltwater pool was a game-changer. It allowed me to check my dive gear—something often frowned upon in the U.S.—while also preparing for my dives with some solid swim sessions. The spa was at the level of a top-tier Japanese spa (and I say this having just been in Tokyo two weeks ago). Breakfast was exceptional, offering a perfect mix of Western and Indonesian options—Eggs Benedict done to perfection, incredible local dishes, fresh juices, and expertly crafted coffee drinks. I also had a fantastic Indonesian chicken soup for lunch at the café—absolutely delicious. The location is another huge plus. The hotel has direct access to Plaza Indonesia, and the magnificent Grand Indonesia Mall is just next door—making everything incredibly convenient. One of the true highlights of my stay was the exceptional hospitality. The staff’s warmth and attentiveness were beyond me!
Stayed 2 nights in Mar 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Poor First Impression but Improved

Check in was stated to be 3pm, we arrived a little after but our room wasn’t ready until 3:45pm. Also upon arrival the full benefits of our Grand Club access were not explained, including breakfast arrangements Throughout the afternoon we found the team to be very friendly but lacking the attention to efficiency and detail one expects of 4* hotel. Things reached a head when we were nearly seated at the wrong table for dinner in their C’s Steakhouse. Fortunately we spoke to the Director of F&B who was very understanding regarding all our concerns since checking in. Then everything improved Throughout dinner both the service and food were great and the following day it was obvious our complaint had been related to The Grand Club team. Service was then swift and attentive culminating in receiving a complimentary chauffeur ride to the airport. While our experience didn’t start well, I really appreciate the team for responding to our concerns and taking action to improve our overall experience As such when travelling though Jakarta again, we will probably revisit the Grand Hyatt.
Stayed 1 night in May 2024

10/10 Excellent

Medardo

Liked: Cleanliness, amenities, property conditions & facilities
Outstanding
Stayed 4 nights in Nov 2025

10/10 Excellent

Maya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The club lounge was excellent
Stayed 2 nights in Oct 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, room comfort

Memorable stay

Excellent hospitality, convenience to shopping mall and restaurants. Excellent facilities.
Great view from hotel room
Stayed 2 nights in Sep 2025