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Hotel Kristal

4.0 star property
Family-friendly hotel with full-service spa and bars/lounges

Choose dates to view prices

Photo gallery for Hotel Kristal

Outdoor pool
1 bedroom, premium bedding, minibar, in-room safe
Interior entrance
Lobby
Billiards
This welcoming retreat features a poolside bar and international dishes at The Kafe. Guests can book spa treatments like body scrubs or join snorkeling excursions. The hotel offers free in-room WiFi, and families appreciate the playground and available childcare services.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Bar
  • Gym
  • Breakfast available
The current price is €39
includes taxes & fees
2 Oct - 3 Oct

Room options

Check availability for these dates

Tonight

Sep 29 - Sep 30
Check availability for tonight Sep 29 - Sep 30

Tomorrow

Sep 30 - Oct 1
Check availability for tomorrow Sep 30 - Oct 1
Available filters for rooms
Showing 14 of 14 rooms

View all photos for Three Bedrooms Superior

1 bedroom, premium bedding, minibar, in-room safe

Three Bedrooms Superior

Highlights

Separate dining area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Premium bedding
Separate bedroom
  • 120 sq m
  • 3 bedrooms
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Bed

View all photos for Two Bedrooms Deluxe

Two Bedrooms Deluxe

Two Bedrooms Deluxe

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Premium bedding
Separate bedroom
  • 92 sq m
  • 2 bedrooms
  • Sleeps 5
  • 2 Double Beds OR 1 Double Bed and 2 Twin Beds

View all photos for Three Bedroom Deluxe

1 bedroom, premium bedding, minibar, in-room safe

Three Bedroom Deluxe

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate dining area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Premium bedding
Separate bedroom
  • 120 sq m
  • 3 bedrooms
  • Sleeps 5
  • 1 King Bed, 1 Queen Bed and 1 Twin Bed

View all photos for Studio Suite

Studio Suite

Studio Suite

7.4 out of 10
Good
(12 reviews)

Highlights

Separate dining area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Separate bedroom
  • 40 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Apartment, 3 Bedrooms (Twin Bed)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Apartment, 3 Bedrooms (Twin Bed)

Highlights

Separate dining area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Premium bedding
Separate bedroom
  • 3 bedrooms
  • Sleeps 5
  • 1 King Bed and 2 Twin Beds

View all photos for Two Bedrooms Superior

1 bedroom, premium bedding, minibar, in-room safe

Two Bedrooms Superior

Highlights

Separate dining area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Premium bedding
Separate bedroom
  • 92 sq m
  • 2 bedrooms
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio Suite, 1 Single Bed

Studio Suite, 1 Single Bed

Studio Suite, 1 Single Bed

8.0 out of 10
Very good
(1 review)

Highlights

Separate dining area
Air conditioning
Free cots/infant beds
Fridge
LCD TV
Premium bedding
Blackout curtains
Separate bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Deluxe Suite, 2 Bedrooms (Twin Bed)

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Suite, 2 Bedrooms (Twin Bed)

Highlights

Separate dining area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Premium bedding
Separate bedroom
  • 2 bedrooms
  • Sleeps 5
  • 2 Twin Beds

View all photos for Superior Suite, 3 Bedrooms (Twin Bed)

Superior Suite, 3 Bedrooms (Twin Bed)

Superior Suite, 3 Bedrooms (Twin Bed)

Highlights

Separate dining area
Air conditioning
Free cots/infant beds
Kitchenette
Fridge
LCD TV
Premium bedding
Separate bedroom
  • 3 bedrooms
  • Sleeps 5
  • 2 Twin Beds and 1 Queen Bed

View all photos for Studio Suite

1 bedroom, premium bedding, minibar, in-room safe

Studio Suite

  • Sleeps 2

View all photos for 3 Bedroom Suite

1 bedroom, premium bedding, minibar, in-room safe

3 Bedroom Suite

  • Sleeps 4

View all photos for 2 Bedroom Suite

1 bedroom, premium bedding, minibar, in-room safe

2 Bedroom Suite

  • Sleeps 2

View all photos for 3 Bedroom Deluxe

1 bedroom, premium bedding, minibar, in-room safe

3 Bedroom Deluxe

  • Sleeps 4

View all photos for 2 Bedroom Deluxe

1 bedroom, premium bedding, minibar, in-room safe

2 Bedroom Deluxe

  • Sleeps 2

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About the area

Map
Jalan Tarogong Raya Cilandak Barat, Jakarta, 12430

What's nearby

  • Pondok Indah Mall - 3 min drive - 2.8 km
  • Blok M Square - 6 min drive - 6.7 km
  • Ragunan Zoo - 7 min drive - 5.7 km
  • Thamrin City Shopping Mall - 14 min drive - 14.9 km
  • Grand Indonesia - 14 min drive - 14.5 km

Getting around

  • Pondok Betung Station - 6 min drive
  • Cipete Raya MRT Station - 15 min walk
  • Jakarta (CGK-Soekarno-Hatta Intl.) - 44 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Satu Lagi Bar - ‬3 min walk
  • ‪Mie ayam Bejo Gajah Mungkur - ‬9 min walk
  • ‪Fatburger - ‬2 min walk
  • ‪Levant Boulangerie - ‬2 min walk

About this property

Hotel Kristal

Upscale family-friendly hotel near Pondok Indah Mall
Located close to Blok M Square and Ragunan Zoo, Hotel Kristal provides a poolside bar, a terrace and a coffee shop/cafe. Treat yourself to a massage, a body treatment or a manicure/pedicure at Life Spa, the on-site spa. The on-site international cuisine restaurant, The Kafe, offers breakfast, lunch, dinner and pool views. Enjoy the gym, as well as activities, such as scuba diving and snorkelling. Stay connected with free in-room WiFi, and guests can find other amenities, such as a garden and a playground.
Other perks at this hotel include:
  • An outdoor pool and a children's pool
  • Free self-parking
  • Buffet breakfast (surcharge), an outdoor tennis court and airport pick-up service (surcharge)
  • Supervised childcare (surcharge), a gift shop and free newspapers
Room features
All 328 rooms feature comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-compatible safes and air conditioning.
Extra amenities include:
  • Childcare services and free infant beds
  • Shower/bath combinations, free toiletries and hairdryers
  • 32-inch LCD TVs with cable channels
  • Separate dining areas, fridges and coffee/tea makers

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  • Free WiFi
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7.6 out of 10, Good, 79 reviews
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6 AM to 10 AM for a fee: IDR 211,750 for adults and IDR 150,000 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Satu Lagi Bar
  • The Deli
  • The Kafe

Things to do

  • Billiards/pool table
  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Sauna
  • Scuba diving
  • Snorkelling

Family friendly

  • Children's pool
  • In-room babysitting
  • In-room cot
  • In-room refrigerator
  • Laundry facilities
  • Living room
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area
  • Snack bar/deli
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21 meeting rooms
  • Business centre
  • Computer station
  • Conference centre

Outdoors

  • Barbecue grill
  • Garden
  • In a regional park
  • Picnic area
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk

More

  • 2 buildings
  • 9 floors
  • Banquet hall
  • Built in 1992
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Living room
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 350000.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately IDR 211750 for adults and from IDR 150000 for children
  • Airport shuttle fee: IDR 500000 per vehicle (maximum occupancy 4)
  • Rollaway bed fee: IDR 350000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 6:00 AM to 8:00 PM
No pets and no service animals are allowed at this property
Guests under 15 years old are not allowed in the spa

Property is also known as

Hotel Kristal Jakarta
Hotel Kristal
Kristal Jakarta
Kristal Hotel Jakarta

Frequently asked questions

Does Hotel Kristal have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM to 8:00 PM.

How much does it cost to stay at Hotel Kristal?

As of 29 Sept 2025, prices found for a 1-night stay for 2 adults at Hotel Kristal on 2 Oct 2025 start from €38.75, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Kristal pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Kristal?

Self-parking is free at this property.

What time is check-in at Hotel Kristal?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Hotel Kristal?

Checkout is at noon.

Does Hotel Kristal provide a shuttle to the airport?

Yes, there's a shuttle from the airport to the hotel that runs on request. A fee of IDR 500000 per vehicle applies.

Where is Hotel Kristal located?

This family-friendly Jakarta hotel is located in a state park, 2 mi (3.2 km) from Pondok Indah Mall, and within 6 mi (10 km) of Blok M Square and Ragunan Zoo. Kidzania and Kota Kasablanka Mall are also within 9 mi (15 km). Cipete Raya MRT Station is 15 minutes by foot and Fatmawati MRT Station is 22 minutes.

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Reviews

Hotel Kristal Reviews

8.2

Very good

8.2

Cleanliness

7.8

Location

8.4

Staff & service

7.6

Eco-friendliness

7.8

Property conditions & facilities
Rating 10 - Excellent. 88 out of 250 reviews
Rating 8 - Good. 118 out of 250 reviews
Rating 6 - Okay. 29 out of 250 reviews
Rating 4 - Poor. 7 out of 250 reviews
Rating 2 - Terrible. 8 out of 250 reviews

Reviews

10/10 Excellent

Bogdan

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay at this hotel.
Stayed 4 nights in Apr 2025

4/10 Poor

Lina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room very old and doesn’t look like the pictures showed in Expedia.
Stayed 1 night in Sep 2025

8/10 Good

Vivian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything. Good breakfast, big room but there was a wet foot smell in our room
Stayed 6 nights in Jul 2025

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel with Great Staff

Great hotel with great staff. Wasn’t expecting too much for the price but it was perfect for my stay. Good internet, good pool, great breakfast, as good as most 5 star hotels but just a bit older and worn but not worn out. Loved the Satu Lagi bar for getting a drink and dinner.
Stayed 5 nights in May 2025

10/10 Excellent

Tien

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place very nice for ghatering with family , friendly staff and helping and good price for buget , convenient to go anywhere .
Stayed 2 nights in Apr 2025

10/10 Excellent

Mohamed Kotharisa

Liked: Amenities
Gd location
Stayed 2 nights in Jun 2025

8/10 Good

Nugroho Arie

Liked: Cleanliness, amenities, property conditions & facilities
I came with 3 kids to the hotel for a 3 nights transit in Jakarta. Was surprised there were several kids activity arranged during those days. Kids really enjoyed it. The hotel is also strategically situated close to Pondok Indah Mall and Cilandak Town Square avoiding long traffic jam when having some appointment with friends.
Stayed 3 nights in Jun 2025

10/10 Excellent

Orie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
like this hotel never disappointed…👍👍👍
Stayed 2 nights in Jan 2025

10/10 Excellent

Mohamed Kotharisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service & location, friendly Staff
Stayed 1 night in May 2024

8/10 Good

Per

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trevligt hotell i bra prisklass. Bra frukost, skön säng samt lugnt läge. Hyfsat gym, trevlig pub/sportbar med bra mat samt trevlig personal. Hotell relativt nära Pondok Inda Shopping mall.
Stayed 3 nights in Sep 2023

10/10 Excellent

Daisuke

Liked: Cleanliness, property conditions & facilities
家族で快適に過ごすことができました。
Stayed 1 night in Aug 2023

8/10 Good

Gautama

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first Room didn't to my expectations after I mentioned the issues to the reception, they offered to move to a better room which I accepted, the new room was satisfactory and accepted their apology. In the end, everybody is happy. Well done Kristal Hotel staff, certainly will stay there again. Thank you.
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort

Hotel needs some TLC

The size of the apartment was fine but it is tired and can use some renovation.
Stayed 2 nights in Dec 2024

6/10 Okay

Roger

Liked: Cleanliness, staff & service, amenities
The property was fine, but I remember it 20 years ago. It needs an upgrade. The pool was great. Satu Lagi was also good, but smokey. Glad they had outdoor seating.
Stayed 4 nights in Jan 2024

10/10 Excellent

Emelie Marjorie Joan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I especially love the floor plan. We stayed in the two bedroom, two bathroom. Traveling with my sister having our own space was very nice! I got the bedroom with no TV… she doesn’t watch TV…but her closest was bigger and she would not switch with me! The kitchen, dining room and living room were spacious and we were very happy with this property!
Stayed 4 nights in Oct 2023

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, amenities
I’ve stayed at Hotel Kristal many times over the last 15 years. The staff are most friendly and accommodating and the pool and Satu Lagi Bar are great. I will stay there again if in Jakarta. If I could point out anything on the negative side, is the facility needs a facelift. My room, for example, was clean but clearly showed signs of wear and tear. Understandable given that COVID was such a setback to business. Note that WiFi was excellent the entire week I was there. Many thanks to hotel staff for a very pleasant stay.
Stayed 7 nights in Sep 2024

6/10 Okay

Kenneth

Liked: Staff & service
Disliked: Property conditions & facilities
On the positive side, the staff here are wonderful and extremely friendly. The hotel itself is very tired and in desperate need of an upgrade. Feels like the 1980s in a time warp. The smoking rooms were horribly unpleasant (we weren’t offered a non-smoking room), hard to believe these are even offered this day and age. Tolerable if you need to be in the area to avoid all the traffic.
Stayed 4 nights in Feb 2023

2/10 Terrible

Cecilia

Disliked: Cleanliness, amenities, property conditions & facilities
Went there and asked if the room had a balcony. Wanted to upgrade for a 3-bed. Hotel staff was very kind to show the interior of both 2- and 3-bed before the room assignment. The rooms are just really bare I guess that would be the best word to describe it. Intended to stay for longer time but booked couple nights just for the safe size as the photos from online are not the same as when walking into both units. Portable stove some sort in the 2-bed. It was old and white light white walls. It was so uncomfortable. I left without staying. Tried to ask for at least one night reimbursement. Hotel staff said no. This is a horrible experience to be honest. It is a solid for not returning.

4/10 Poor

Nome

Disliked: Cleanliness, staff & service, property conditions & facilities
Pictures do not represent the current state of the hotel. It is an excellent location if attending events at JIS, but it is old and not like the pictures anymore.
Stayed 2 nights in Sep 2025

4/10 Poor

Maria M Mapusa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Yasuo

Stayed 1 night in Jun 2025

10/10 Excellent

Agustin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Apr 2025

2/10 Terrible

chulsik

Stayed 1 night in Feb 2025

10/10 Excellent

Nobuaki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024