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Dear Mr AliThank you for your feedback and We believe your feedback will deliver us the positive and good ambiance to improve our service to the guest better. However after we carefully investigated the broken TV On your room you are admitted the TV broken by your son, and you are agree to charged the broken TV with the amount you did not agree, the TV itself cost Rp5.500.000 and We ask you to pay for the TV replacement with only 90% from the real amount from the TV itself.Dear Mr …We apologize for uncomfortable situation at that moment.We are hoping can serve you better for your future stay SincerelyMichael Frank General Manager