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Reviews of Hotel Carlos V by Viverestays

2.5 out of 5
Hotel Carlos V by Viverestays
Calle Gaitán 17, Jerez de la Frontera, Cádiz

Reviews

8.4

Very good

Rating 10 - Excellent. 13 out of 29 reviews" "
Rating 8 - Good. 10 out of 29 reviews" "
Rating 6 - Okay. 3 out of 29 reviews" "
Rating 4 - Poor. 2 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

4/10 Poor

Bree

Travelled with family
Disliked: Amenities, property conditions & facilities
Very average/poor stay. Noisy room at street level. Despite advertising, there is NO Wi-Fi in the rooms. Owner smoked inside reception area. OK location. Cheap.
Stayed 1 night in Sep 2023
Response from Hotel Carlos V by Vivere stays on 7 Oct 2023
Hello Bree, we are sorry you did not have a pleasant stay, we take into account your comments to improve. We hope to see you again. Kind regards from the Hotel Carlos V by Vivere stays

8/10 Good

Tracey

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Room comfort
No frills but a good location and clean
Convenience wise the location was great with paid parking which is a bonus. Hotel has a lovely garden terrace but maybe bring your own booze if you want a drink in it as not too much on offer. My only gripe was the shower head pointed to the wall as soon as you turned it on and the beds were a little uncomfortable. Mine sunk as soon as you sat on it.
Stayed 1 night in Sep 2023
Response from Hotel Carlos V by Viverestays on 15 Sept 2023
Hello Tracey. Thank you for taking the time to share your positive experience with us. We are glad you enjoyed it. We look forward to welcoming you back soon. Best regards from the Hotel Carlos V by Viverestays team.

10/10 Excellent

Andrew

Very pleasant hotel I needed a good night's sleep which I certainly got Thanks so much
Stayed 1 night in Jun 2023
Response from Hotel Carlos V by Viverestays on 22 Jul 2023
Dear Andrew, thank you for your visit and great rating!!!

2/10 Terrible

HAOYU

Disliked: Staff & service, amenities, property conditions & facilities
First, the hot water ran out in the middle of the shower. I had to wait for over an hour for the water to be warm again. Second, the air conditioner in my room was loud as a tractor. Third, there was no wifi signal at all in my room. The staff also did not mention anything regarding the wifi and just assumed it wouldn’t matter. Last and the most important thing is the staff’s service. One of the staff, an older gentleman with white hair, was extremely hostile and aggressive when he was trying to charge me for a service I didn’t agree to upgrade for. He was yelling and smashing the table when I refused to pay for the false charge. They then turned into Expedia with a completely fabricated story and tried to ask Expedia to charge me twice for the same false charge. Also none of the staff speaks English or was willing to use translate app to communicate with me. Or they could just want to use this way to fool me since they know I don’t speak the language. It was a horrible experience. I highly recommend any traveller to stay away from this place. They will instantly make up rules that wasn’t written anywhere on the booking confirmation to get every possible euro out of you.
Stayed 1 night in Dec 2022
Response from Hotel Carlos V on 21 Dec 2022
Good morning, We are sorry to hear that your stay was not up to your expectations. We will try to improve and offer a better service. We take note of your comments. Best regards,

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bin sehr zufrieden 😀
Stayed 1 night in Feb 2024
Response from Hotel Carlos V by Vivere Stays on 8 Mar 2024
Hello Mohamed. Thank you for your visit. We are glad to know that you had a pleasant stay. Best regards from Hotel Carlos V by Vivere Stays.

10/10 Excellent

Marcos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ordenado y limpio,muy acogedor.
Stayed 1 night in Feb 2024
Response from Hotel Carlos V by Vivere Stays on 8 Mar 2024
Hola Marcos, ha sido un placer tenerte con nosotros. Nos alegra saber que tuviste una estancia agradable. Saludos del Hotel Carlos V by Vivere Stays.

4/10 Poor

Muhammed

Travelled with family
Disliked: Property conditions & facilities, room comfort
Viel Feuchtigkeit im Haus. Kurz vor Schimmel. Putz viel schon ab. Eine Klima Anlage hat nach kacke gestunken wenn Mann sie angemalt hat hat. Binden sehr kalt, da Stein.
Stayed 2 nights in Feb 2024
Response from Hotel Carlos V on 17 Feb 2024
Hello. We are sorry that your stay did not live up to your expectations, we will communicate your complaint with the corresponding departments to correct our errors and improve. a cordial greeting

10/10 Excellent

Blanca I Sanchez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar muy seguro, habitaciones limpias c toallas y jabón, la regadera pequeña, pero para mi no fue problema, la atención muy buena y Gracias
Stayed 1 night in Sep 2023
Response from Hotel Carlos V on 7 Sept 2023
Estimada Blanca, muchas gracias por tu amable reseña y por haberte hospedado con nosotros. Esperamos que puedas volver en otra ocasión. Saludos cordiales desde Hotel Carlos V by Vivere Stays.

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genial
Buenísima experiencia, el trato muy bueno, limpio, céntrico, cómodo y todo genial, la verdad que muy recomendable
Stayed 3 nights in Aug 2023
Response from Hotel Carlos V on 18 Aug 2023
Hola Alberto, muchas gracias por dejarnos una buena reseña y puntuación. Esperamos que puedas repetir pronto! Saludos de parte del equipo de Carlos V by Vivere Stays.

10/10 Excellent

Agust

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from Hotel Carlos V by Viverestays on 22 Jul 2023
Muchas gracias, Agust !!!

8/10 Good

Rober

Stayed 1 night in Jun 2023
Response from Hotel Carlos V by Viverestays on 22 Jul 2023
Muchas gracias, Rober!!

6/10 Okay

Antonio Manuel

Stayed 1 night in Jun 2023
Response from Hotel Carlos V by Viverestays on 22 Jul 2023
Muchas gracias, Antonio!!!

10/10 Excellent

Ingrid

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rustig hotel met zeer vriendelijk personeel, in goede buurt, dichtbij alle bezienswaardigheden. Kamer prima, badkamer wat onderhoud nodig maar basic goed.
Stayed 2 nights in Apr 2023
Response from Hotel Carlos V Team on 20 Apr 2023
Buenos días, muchas gracias por su reseña y la nota global. Esperamos verles pronto. Un cordial saludo del equipo.

10/10 Excellent

Jesús María

Stayed 1 night in Sep 2022
Response from Hotel Carlos V by Viverestays on 13 Sept 2022
Buen dia, Jesus,Gracias por tomarte el tiempo de calificarnos, nos complace saber que ha tenido una agradable estancia. Un saludo del equipo Hotel Carlos V by Vivere stays.

8/10 Good

DIEGO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Hotel Carlos V by Viverestays on 9 Sept 2022
Buen dia, DiegoGracias por tomarte el tiempo de calificar nuestros servicios.Un saludo del equipo del Hotel Carlos V by Viverestays

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Camere un po' datate e sportante oltre che, nel nostro caso, con qualche malfunzionamento. Letto molto piccolo, non ideale per le persone di elevata statura o per le coppie. Tuttavia bisogna anche tenere in considerazione il prezzo particolarmente concorrenziale. Dalla struttura è inoltre possibile raggiungere il centro in pochi minuti.
Stayed 1 night in Aug 2022
Response from Hotel Carlos V on 31 Aug 2022
Buon pomeriggio,Grazie per la valutazione e i commenti.un saluto.

8/10 Good

Maria

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buena ubicación, habitación limpia, muy sencilla. Buena atención
Stayed 1 night in Aug 2022
Response from Hotel Carlos V on 31 Aug 2022
Buen dia Maria,Gracias por los comentarios y la puntuacion asignada.Saludos.

10/10 Excellent

MICHELA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STRUTTURA MOLTO CARATTERISTICA, PERSONALE GENTILE E ATTENTO, LA CAMERA ED IL BAGNO A NOI ASSEGNATI ERANO MOLTO PULITI E RINNOVATI DI RECENTE.
Stayed 1 night in Aug 2022
Response from Hotel Carlos V by Viverestays on 29 Aug 2022
Dear Michela, thank you for your visit and rating. It has been a pleasure to have you and we hope to see you soon. Kind regards from your Vivere Stays team.

10/10 Excellent

JoseMiguel

Stayed 1 night in Aug 2022

8/10 Good

Antonio

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2022
Response from Patricia, Hotel Carlos V by Vivere Stays. on 18 Aug 2022
Hola Antonio, nos complace saber que ha pasado una agradable estancia y que ha podido disfrutar de nuestros servicios, esperamos verle nuevamente. Un saludo del equipo Hotel Carlos V by Vivere Stays.

10/10 Excellent

Corfitz Phill J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super service, ekstremt rent. Brusekabinen var lidt lille men ok.
Stayed 3 nights in Mar 2022
Response from ok on 5 Apr 2022
ok

10/10 Excellent

Ronny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2022
Response from Carlos Díaz on 7 Mar 2022
Muchas gracias, fue un placer tenerle de huespedes

8/10 Good

Sandro Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel em área muito interessante de Jerez de la Frontera e perto da Real Academia e Vinícola
Stayed 3 nights in Dec 2021
Response from carlos on 30 Jan 2022
gracias

10/10 Excellent

Ray Oni

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021
Response from Carlos on 24 Nov 2021
Muchas gracias

8/10 Good

Javier

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Acogedor
Stayed 1 night in Oct 2021
Response from CARLOS on 13 Oct 2021
GRACIAS POR SU VISITA

8/10 Good

Manuel Ángel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Carlos Díaz on 7 Sept 2021
Muchas gracias por su estancia

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Esta bastante bien
Stayed 1 night in Aug 2021
Response from Jefe de recepcion on 17 Aug 2021
Muchas gracias