Exterior

Reviews of Hilton Garden Inn Secaucus/Meadowlands

3 out of 5
Hilton Garden Inn Secaucus/Meadowlands
875 State Route 3 East Service Road, North Bergen, NJ

Reviews

8.2

Very good

Rating 10 - Excellent. 477 out of 1001 reviews" "
Rating 8 - Good. 288 out of 1001 reviews" "
Rating 6 - Okay. 124 out of 1001 reviews" "
Rating 4 - Poor. 48 out of 1001 reviews" "
Rating 2 - Terrible. 64 out of 1001 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Amy

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
We chose this hotel in pet for the pool. Pool was closed due to high bacteria levels and when we approached front desk staff, they were defensive and invalidating. When we mentioned the television not working due to. Glitchy service, the manager was equally defensive and lied about it being due to the wind and affecting the entire hotel. We had family in other rooms and knew this was not the case. Carpets dirty, moldy vent in bathroom. Overall not returning to the hotel.
Stayed 1 night in Apr 2024

8/10 Good

Kristin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is challenging at times. I missed the entrance on the first loop and had to take a long turn including a toll on 95. Other than that it's a nice stay.
Stayed 1 night in Apr 2024
Response from Jennifer on 19 Apr 2024
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us and thank you for your kind high scores. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you travelling and choosing Hilton Garden Inn Secaucus/Meadowlands as your preferred hotel. We hope you will stay with us again the next time you visit our area.

10/10 Excellent

Sherrys

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet area clean and nice
Stayed 1 night in Apr 2024
Response from Jennifer on 19 Apr 2024
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us and thank you for your kind high scores. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you travelling and choosing Hilton Garden Inn Secaucus/Meadowlands as your preferred hotel. . We hope you will stay with us again the next time you visit our area.

8/10 Good

stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to catch a bus into New York. Nice breakfast
Stayed 3 nights in Apr 2024
Response from Jennifer on 10 Apr 2024
We're so glad you had such an enjoyable time with us at Hilton Garden Inn Secaucus/Meadowlands! We care deeply about the comfort and satisfaction of our guests so it's wonderful you appreciated our central location. We love seeing our guests take advantage of our proximity to so many excellent attractions. We look forward to hosting you again for yet another unforgettable stay! Have an amazing day.

6/10 Okay

Sara

Business traveller
Liked: Staff & service
Disliked: Amenities
It was fine, bed was comfy and the room wasn’t too loud with the surrounding area. A little awkward to drive into if you don’t know where you’re going. Walked in and toilet was continuously running so I had to fix the flapper/water level. Issues with the shower either being boiling hot or freezing cold and would randomly loose water pressure. Nightstand next to bed was very sticky and had blue residue like something had been spilled and not cleaned up. Staff was very nice
Stayed 1 night in Apr 2024
Response from Jennifer on 10 Apr 2024
We appreciate your feedback. We're glad you were able to have a pleasant stay with us at Hilton Garden Inn Secaucus/Meadowlands! We appreciate your praise for staff, and we will make sure to discuss improvements regarding our service with the water pressure here at this location. We shall be doing some investigation. We look forward to the opportunity to host you for a more positive experience soon.

6/10 Okay

Sophorn

Travelled with family
Disliked: Staff & service, amenities
I reserved a baby crib, I took the time to write a message to the hotel. When I arrived, no baby crib was available.
Stayed 2 nights in Mar 2024
Response from Jennifer on 5 Apr 2024
We appreciate the feedback. It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 Good

Alan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient for our needs.
Stayed 1 night in Mar 2024
Response from Jennifer on 3 Apr 2024
Thank you for staying at The Hilton Garden Inn Secaucus/Meadowlands and sharing your experience with us! We sincerely value your feedback.

2/10 Terrible

marva, Baltimore

Great
Stayed 1 night in Mar 2024
Response from Jennifer on 31 Mar 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

4/10 Poor

Alicia

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The indoor pool was not open and that was one of the main reasons I booked this hotel since they have an indoor pool. Now my children are not happy since they cannot go swimming. Then as soon as we arrived the staff first told me my service animal was not allowed in the room due to his breed. I told them that’s discrimination and they called an had my service dog approved from another manager. That should’ve never happened on the first place and I have never had any problems with any other hotel before regarding my service animal.
Stayed 1 night in Mar 2024
Response from Jennifer on 31 Mar 2024
It's great you had a pleasant stay with us. We're happy you enjoyed our friendly staff and prime location. However, we're disappointed your time with us was less than ideal and that you had such challenges with our accommodations and service. We care about the satisfaction of our guests so we'll be sure to address your concerns with our team. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us

2/10 Terrible

Jesus

Stayed 1 night in Mar 2024
Response from Jennifer on 20 Apr 2024
Your feedback is important to us, and we appreciate you taking the time to provide it. We are deeply sorry for any way in which our accommodations failed to meet your needs. Thank you for your honest comments, and we wish you happier travels ahead. We hope you give us another opportunity to demonstrate the high-caliber service we're capable of sharing with our guests.

10/10 Excellent

Thomas

Travelled with family
Everyone was so nice and helpful, very clean and delicious breakfast and dinners
Stayed 3 nights in Mar 2024
Response from Jennifer on 31 Mar 2024
Thank you for staying at The Hilton Garden Inn Secaucus/Meadowlands and sharing your experience with us! We sincerely value your feedback. I am thrilled to read staff's provided a friendly service. We strives to provide superior comfort and relaxation to our guests, and I am so glad that we were able to exceed your expectations. Thank you again for sharing your thoughtful comments with us. We hope that you will return soon for your next.

10/10 Excellent

Nelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was as expected except pillows didn’t offer any support. Bedding was very comfortable. Towels also were soft and fluffy. It was very convenient to have microwave, cooler and coffeemaker. Bus 190 to Manhattan was at walking distance, stop next to Home Depot.
Stayed 2 nights in Mar 2024
Response from Jennifer on 27 Mar 2024
Seeing that you had a wonderful experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Hilton Garden Inn Secaucus/Meadowlands. We look forward to accommodate you for many years to come!

8/10 Good

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I think breakfast should be included with all rooms. The staff was very nice and helpful
Stayed 1 night in Mar 2024
Response from Jennifer on 27 Mar 2024
Seeing that you had a wonderful experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Hilton Garden Inn Secaucus/Meadowlands. We look forward to accommodate you for many years to come! For breakfast, Hilton Garden Inn's do not have it included but other brands like Hampton Inn.

10/10 Excellent

Dilmurod

Stayed 1 night in Mar 2024
Response from Jennifer on 31 Mar 2024
Thank you for staying at The Hilton Garden Inn Secaucus/Meadowlands and sharing your experience with us! We sincerely value your feedback. I am thrilled to read staff's provided a friendly service. We strives to provide superior comfort and relaxation to our guests, and I am so glad that we were able to exceed your expectations. Thank you again for sharing your thoughtful comments with us. We hope that you will return soon for your next.

6/10 Okay

Ronald

Stayed 1 night in Jan 2024
Response from Jennifer on 2 Feb 2024
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our sincere apologies regarding your unpleasant experience. We make every effort to provide great accommodations and service at a great value, and we would like another chance to provide you with the excellent stay you should always expect from us. We appreciate your feedback as it is essential to us as we are continually striving to improve our guest experience. We hope you will return the next time your travels bring you this way.

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jennifer on 17 Jan 2024
Thank you so much for this incredible five star review! The pleasure was all ours to have had the opportunity to engage, and serve you while you were with us. It means so much that we can all stay safe while providing exceptional service for guests like YOU! Please know that you are always welcomed, and that our doors are always open to you! See you soon!

8/10 Good

Josh

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good location but old.
Good: price was great, close to the city (bud was super easy in and out bed was comfy. Gave it the stars because of the price and easy in and out to city and dream works park. Bad: old and smelled. Food was expensive for the breakfast when lots of places give it free. Pool area was small and Hot tub didn’t work. Never said anything about that beforehand. Shower leaked all night and there is Nothing around the hotel without having to drive which is a bit of a pain and it’s tricky to get to. Don’t miss the turn into the hotel or you’ll be driving around a while. Right off the Highway so it’s noisy. I wanted a cheap place with an easy way into the city and this was it. 3.50 each way and dropped you right off and Times Square. So for me it worked but it wasn’t a 4 star hotel.
Stayed 2 nights in Jan 2024
Response from Jennifer on 17 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

6/10 Okay

MANUEL

Travelled with family
Liked: Cleanliness, staff & service
Response from Jennifer on 17 Jan 2024
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing us with more information on your experience. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Jennifer on 17 Jan 2024
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing us with more information on your experience. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The workers went the extra mile to make us feel welcome and cared for.
Stayed 16 nights in Dec 2023
Response from Jennifer on 17 Jan 2024
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us and thank you for your kind high scores. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you travelling and choosing Hilton Garden Inn Secaucus/Meadowlands as your preferred hotel. . We hope you will stay with us again the next time you visit our area.

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was well worn. No places to eat or drink within walking distance.
Stayed 2 nights in Jan 2024
Response from Jennifer on 17 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Jennifer on 17 Jan 2024
Thank you so much for this lovely review! We try every day to make guests feel welcomed and taken care of. Thanks for the kind words and compliments to the staff. I'll be sure to pass the praises along. We hope to see you again soon when you return to Hilton Garden Secaucus/Meadowlands.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I was annoyed that the hot tub was broken as it was the reason i chose that hotel. A warning would have been nice.
Stayed 1 night in Dec 2023
Response from Jennifer on 17 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

6/10 Okay

Karilyn

Travelled with family
Liked: Cleanliness, staff & service, room comfort
The staff were amazing! But there was no exhaust fan in bathroom and no hot water in the mornings…. Had to shower at night. TV was glitchy. Super quiet at night and slept well.
Stayed 3 nights in Dec 2023
Response from Jennifer on 17 Jan 2024
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us and thank you for your kind high scores. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you travelling and choosing Hilton Garden Inn Secaucus/Meadowlands as your preferred hotel. . We hope you will stay with us again the next time you visit our area.

8/10 Good

Gowri

Liked: Cleanliness, property conditions & facilities, room comfort
Entrance sign is not visible and I missed it and took another 10min to come back as it is close to exit.
Stayed 2 nights in Dec 2023
Response from Jennifer on 17 Jan 2024
We appreciate your patronage and your sincere feedback. I'm very sorry for your poor arrival experience; please forgive us. We aim to provide sincere hospitality and clearly missed the mark. Your feedback has been reviewed by our team to foster improvements. For this reason, we hope that you will reconsider a return visit. We'd love the opportunity to serve you better. Once again, thank you for your patronage and feedback.

2/10 Terrible

Sivapiragasam

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Jennifer on 17 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

2/10 Terrible

Eric O

Disliked: Cleanliness, staff & service
This was the most difficult hotel to find. The 800 number was unhelpful. I called the number listed on my reservation and they were the most unhelpful and useless people in the entire world. I asked for the direct number to the hotel and they refused to give it to me. I asked a landmark to try and make my experience better and they refused. Wow! I will never use the Expedia to book hotels again!
Stayed 1 night in Dec 2023
Response from Jennifer on 17 Jan 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy. We will share this feedback with our team so that we can continually improve our guest experience. Please contact us if there is anything else we can do for you at this time. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter.

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Jennifer on 17 Jan 2024
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us and thank you for your kind high scores. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you travelling and choosing Hilton Garden Inn Secaucus/Meadowlands as your preferred hotel. . We hope you will stay with us again the next time you visit our area.

2/10 Terrible

Diana

Stayed 2 nights in Dec 2023
Response from Jennifer on 17 Jan 2024
We’re so sorry that your experience did not match your expectations. Please help us to improve by providing us with more information on your experience. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
A great stay for a quick trip into the city.
Stayed 2 nights in Dec 2023
Response from Jennifer on 17 Jan 2024
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us and thank you for your kind high scores. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you travelling and choosing Hilton Garden Inn Secaucus/Meadowlands as your preferred hotel. . We hope you will stay with us again the next time you visit our area.

10/10 Excellent

Kent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here and rode the bus into NYC. The short walk to the bus stop was easy, and the bus schedule was convenient. Getting around in NYC from the transit center was easy.
Stayed 3 nights in Dec 2023
Response from Jennifer on 17 Jan 2024
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us and thank you for your kind high scores. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you travelling and choosing Hilton Garden Inn Secaucus/Meadowlands as your preferred hotel. . We hope you will stay with us again the next time you visit our area.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and helpful....front desk and waitress.
Stayed 2 nights in Nov 2023
Response from Jennifer on 29 Nov 2023
Thank you for staying at The Hilton Garden Inn Secaucus/Meadowlands and sharing your experience with us! We sincerely value your feedback. I am thrilled to read staff's provided a friendly service. We strives to provide superior comfort and relaxation to our guests, and I am so glad that we were able to exceed your expectations. Thank you again for sharing your thoughtful comments with us. We hope that you will return soon for your next.

8/10 Good

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good: Clean and comfortable Less good: difficult to drive in and out
Stayed 2 nights in Nov 2023
Response from Jennifer on 28 Nov 2023
It's wonderful you and you enjoyed your stay at Hilton Garden Inn Secaucus/Meadowlands so much! We strive for excellence, so we're thrilled the family appreciated not only our service and clean accommodations, but also our location and amenities! Your praise lets us know we're doing our job! We can't wait to host you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

john

Stayed 1 night in Nov 2023
Response from Jennifer on 5 Dec 2023
Seeing that you had a wonderful experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Hilton Garden Inn Secaucus/Meadowlands. We look forward to accommodating you for many years to come!

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Jennifer on 15 Nov 2023
Thank you for staying at The Hilton Garden Inn Secaucus/Meadowlands and sharing your experience with us! We sincerely value your feedback. We strive to provide superior comfort and relaxation to our guests, and I am so glad that we were able to exceed your expectations. Thank you again for sharing your thoughtful comments with us. We hope that you will return soon for your next.

6/10 Okay

Nicole

Travelled with family
Liked: Amenities, property conditions & facilities
Unfortunately our first interaction with the front desk was not a positive one. The room wasn’t very clean - bedding was fine but marks on the walls and floors were questionable. The shower had great water pressure which was awesome. The cable wouldn’t let us play majority of channels and they charged my card twice on error which i realized midway through trip and has to be now later fixed. The rest of the staff, cleaning crew included were so helpful and friendly! The beds were very comfy and the little shop downstairs was helpful! Comfy and welcoming seating area in the lobby. Overall stay wasn’t too bad.
Stayed 2 nights in Nov 2023
Response from Jennifer on 8 Nov 2023
Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our sincere apologies regarding your unpleasant experience. We make every effort to provide great accommodations and service at a great value, and we would like another chance to provide you with the excellent stay you should always expect from us. We appreciate your feedback as it is essential to us as we are continually striving to improve our guest experience. We hope you will return the next time your travels bring you this way.

6/10 Okay

Staci

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Hotel staff was friendly. The room had an odor in bathroom and was not convenient for transportation or Dining options
Stayed 3 nights in Nov 2023
Response from Jennifer on 7 Nov 2023
It's great you had a pleasant stay with us. We're happy you enjoyed our friendly staff and prime location. However, we're disappointed your time with us was less than ideal and that you had such challenges with our accommodations and service. We care about the satisfaction of our guests so we'll be sure to address your concerns with our team. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jennifer on 7 Nov 2023
I would like to thank you for taking the time to fill in a guest survey after your recent stay with us and thank you for your kind high scores. I will be sure to share these results with our team so they can see how their efforts help our guests have a comfortable stay. All of us appreciate you travelling and choosing Hilton Garden Inn Secaucus/Meadowlands as your preferred hotel. . We hope you will stay with us again the next time you visit our area.

10/10 Excellent

Mitzie

Liked: Staff & service, property conditions & facilities
It was nice although I thought free breakfast came with it but it’s not included in room it’s a separate charge
Stayed 2 nights in Oct 2023
Response from Jennifer on 31 Oct 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry to hear you were disappointed with a lack of a free continental breakfast. Hilton Garden Inn hotels offer a full cooked to order hot breakfast at a cost specified by our property instead of a free limited continental breakfast that other brands may offer. If you would like for the cost of our cooked to order breakfast to be included with the room rate during future stays, please know that you can inquire about our Bed and Breakfast package.

10/10 Excellent

Chantal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jennifer at the front desk was Amazing!!! She was very personable and kind. She went above and beyond with answering all of our questions and pointing us in the right direction to Time Square :)
Stayed 1 night in Oct 2023
Response from Jennifer on 31 Oct 2023
Thank you for your wonderful review! We are thrilled that you loved absolutely everything we have to offer. As you noticed, our staff takes great pride in making all of our guests feel special, so they will appreciate all of your kind words. We are excited to host you again in the future so we can prove we are committed to guest satisfaction all day every day.

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Jennifer on 31 Oct 2023
Thank you for your wonderful review! We are thrilled that you loved absolutely everything we have to offer. As you noticed, our staff takes great pride in making all of our guests feel special, so they will appreciate all of your kind words. We are excited to host you again in the future so we can prove we are committed to guest satisfaction all day every day.

8/10 Good

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Seems like an older property but very clean and comfortable
Stayed 2 nights in Oct 2023
Response from Jennifer on 25 Oct 2023
It's excellent you enjoyed your time at Hilton Garden Inn Secaucus/Meadowlands! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us! We can't wait to see you again soon for another amazing experience! Have a fantastic day!

10/10 Excellent

Marvin

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Jennifer Almonte on 24 Oct 2023
It's excellent you enjoyed your time at Hilton Garden Inn Secaucus/Meadowlands! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us! We can't wait to see you again soon for another amazing experience! Have a fantastic day!

4/10 Poor

Donna, Atlanta

Stayed 1 night in Oct 2023
Response from Jennifer on 11 Nov 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are among our most valued guests. We sincerely appreciate your feedback, and we are very sorry we did not exceed your expectations. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 1 night in Oct 2023
Response from Jennifer on 17 Oct 2023
Seeing that you had a wonderful experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Hilton Garden Inn Secaucus/Meadowlands. We look forward to accommodate you for many years to come!

4/10 Poor

theodore

Disliked: Property conditions & facilities, room comfort
Wrong room
Stayed 2 nights in Sep 2023
Response from Jennifer on 26 Sept 2023
Thank you for the feedback about your recent stay. We are very sorry your experience did not offer you the quality of service you deserve. We strive to give exceptional service every day, for every guest; I am very sorry to hear that we did not meet your expectations. Please contact me direct at the email or phone number below if there is anything else we can do for you at this time. We're disappointed your time with us was less than ideal and that you had such challenges with our accommodations and service. We care about the satisfaction of our guests, so we'll be sure to address your concerns with our team. We care deeply about the satisfaction of our guests, so we do hope you give us another opportunity to improve your opinion of us.

6/10 Okay

Kyle

Travelled with family
Liked: Amenities
loud road noise
Stayed 1 night in Sep 2023
Response from Jennifer on 22 Sept 2023
We appreciate the feedback. It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

2/10 Terrible

Daniel

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Jennifer on 22 Sept 2023
We appreciate the feedback. It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Excellent

Dominica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was amazing! The staff was great and the room was super clean.
Stayed 1 night in Aug 2023
Response from Jennifer on 19 Sept 2023
Thank you for staying at The Hilton Garden Inn Secaucus/Meadowlands and sharing your experience with us! We sincerely value your feedback. I am thrilled to read staff's provided a friendly service. We strives to provide superior comfort and relaxation to our guests, and I am so glad that we were able to exceed your expectations. Thank you again for sharing your thoughtful comments with us. We hope that you will return soon for your next.

10/10 Excellent

Jaime

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely keep this place in mind next time am around.
Stayed 1 night in Sep 2023
Response from Jennifer on 13 Sept 2023
It's excellent you enjoyed your time at Hilton Garden Inn Secaucus/Meadowlands! We pride ourselves in offering a clean and comfortable environment for all of our guests and your praise tells us we're succeeding. Thank you again for sharing your review with us! We can't wait to see you again soon for another amazing experience! Have a fantastic day!