Terrace/patio

Reviews of Lombardy Boutique Hotel & Conference Centre

5 out of 5
Lombardy Boutique Hotel & Conference Centre
c/o Cole Street & Graham Road, Shere, Pretoria, Gauteng

Reviews

8.0

Very good

Rating 10 - Excellent. 21 out of 48 reviews" "
Rating 8 - Good. 11 out of 48 reviews" "
Rating 6 - Okay. 9 out of 48 reviews" "
Rating 4 - Poor. 6 out of 48 reviews" "
Rating 2 - Terrible. 1 out of 48 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

8.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Steven, Hornchurch

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with excellent friendly staff. Needs your support during these difficult times.
Stayed 2 nights in Dec 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stay was disappointing
I don’t think the place is worth what they charge. The reception was not welcoming. Rooms not really serviced well. No soaps/creams. The halls where dirty and gardens not maintained. Just over all disappointing. They need friendly inviting staff that make you feel welcome too.
Stayed 1 night in Nov 2019

10/10 Excellent

Kerees

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and comfortable. Staff were always available and kind
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most beautiful buildings i have ever had the pleasure of staying in. Its outside, inside flow is seamless and the details are flawless. The interior is in true keeping of the buildings age and design and i would like to congratulate whomever the person is that decorated or designed the interior space. The team at the Hotel from housekeeping to Management were always concerned about my comfort and the reception was always à
Stayed 4 nights in Sep 2019

8/10 Good

Ursula

Liked: Cleanliness, staff & service, room comfort
Very pleasant. Breakfast (main course only) included which was convenient. The basin had no plug, but the bath plug was interchangeable. Very large bed, but duvet just covered the mattress. Air-conditioner not connected to the electricity, but it was winter and we survived. Although there was wi-fi I could not manage to connect.
Stayed 2 nights in Jul 2019

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019

8/10 Good

Gifties

Liked: Staff & service, property conditions & facilities, room comfort
It was okay but the kettle inside the room was not working and the bathroom bin was full and not used by me
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2019

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really was pleasantly surprised with Lombardy and will definitely be visiting them again.
Stayed 1 night in Sep 2018

6/10 Okay

Wesley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs some TLC
The hotel staff are friendly and accommodating, even assisting me with an early check in as I was attending a wedding nearby. The rooms are large, however they seem very run down and in need of some tic. Also they seem to ha e cut some corners when it comes to the finishing touches. Large King size bed, with two standard size pillows, just isn't acceptable. The linen also had stains. Two towels only one was torn No hand towel. No bathrobes or slippers which are mentioned in the listing. The staff helped with extra pillows and towels but only after the second time I had to walk to reception to request this as the phone in the room wasn't working.
Stayed 1 night in Jun 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service
Not a five star hotel - slow and noisy
I stayed for four nights. I found the service to be slow and this cannot be a five star establishment. A few examples include: When I called to ask for an ironing board and iron to press my clothes, reception said that they would bring it however it never arrived; breakfast takes very long even though on two of the mornings we were the only guests in the restaurant. On our last night there, we had a scare when two drunken guests tried to open our door at 3am; people were making a lot of noise for about three hours shouting, talking and banging doors (I called reception at 3am to ask them to check it out because I thought someone was trying to burgle the place). They even tried to open my mum's room door (she was in the room next to mine). On this same night, I was also itching all over (I think it was the blanket but I cannot be certain) and I broke out in a terrible rash that lasted all night and all day. For some reason, it is impossible to have two hand towels in the room at any given point. When we requested for two hand towels, they brought two bath towels instead. The positives include good wifi, staff are friendly and access in and out of the compound where the hotel is situated is good. Overall, I would not rate this place very highly. I've stayed in numerous five star hotels and this is by far the least appealing in terms of returning or recommending it to friends.
Stayed 4 nights in Jun 2018

2/10 Terrible

Hanro

Disliked: Staff & service, property conditions & facilities, room comfort
Very Unhappy Honeymooners
This was our last stop of our honeymoon and we booked a special room for this reason! BUT, absolutely NOTHING we booked, we got. Firstly, we booked the suite (which I assumed was the Honeymoon suite, as this is the only suite their website advertises) that said it had a jetted bathtub and under special comments I re-iterated that I booked this! When we got to the hotel at 14:45, the room was not ready and was then informed that the room that we booked, is NOT the room that we were getting! Upon requesting the manager, it was just said SORRY, there was a problem with our booking!! Furthermore, they didn't even try and accommodate us for their stuff up, not even a letter of apology in the room! Amenities was not there, the booking said there's slippers, etc... Nothing!! The safe did not work, half the lights in the room was dead! We we're two people, we got 1 bath towel, 1 face towel... The remote for the TV did not work and when we requested someone to bring batteries, after twenty minutes of waiting, we left with someone still not arriving at the room!! We might have had all the bad luck in the world at the Lombardy Hotel, but coming from the Hospitality Industry myself, all of this could not have been just 1 room!! Will definitely NOT recommend this hotel to anyone, ever, even if it has the best location in the world!! Would rather stay in an Formula 1 hotel than here, because at least they would attempt to fix issues!! DO NOT STAY HERE!!!!

10/10 Excellent

Jacobus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place
Amazing. What a stunning place
Stayed 1 night in Jan 2018
Response from The Lombardy Team on 8 Mar 2018
Dear Jocobus The Lombardy Team would like to thank you for your feedback,we are happy we could provide an enjoyable stay. Hope to see you soon again.

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2017

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay
Great Experience. Travel via the back roads and miss all the traffic.
Stayed 2 nights in Jul 2017

10/10 Excellent

Celeste

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
I was disappointed with the lack of variety in the hotel menu ... also feel that the rooms need an upgrade

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time here! Beautiful room, friendly staff and delicious breakfast... only negative was that our food and drinks took a long time to get prepared... but once they arrived they tasted great. I really liked the large bed and colorful decor

4/10 Poor

alan robertson, bunbury, WA

Disliked: Staff & service, property conditions & facilities
Fawlty Towers
From the moment I stepped into this hotel I could sense something was amiss. Clearly this hotel is trying to operate without properly trained staff. The facilities are dated and need a good refurbishment. No service in the restaurant on Sunday evening (18h30) so we went out for dinner. We booked a spa for Monday 10 October for our anniversary. Sadly the Spa didn't get our booking........they tried to accomodate us for a 1 hour spa session but we declined as we wanted a half day experience. i sense that Lombardy was once a 5 star boutique hotel but not anymore, maybe a 3 star and a poor 3 star at that. I felt like I was living in a hostel.

8/10 Good

cedric

Liked: Cleanliness, staff & service, room comfort
WHILST THE ROOMS ARE COMFORTABLE THE PLACE IS TIRED, THE WALL PAPER IS SHOWING AGE AND THE SINK PLUG LEVER DID NOT WORK. THE TELEVISION NEEDS REPLACING, THERE ARE THREE VERTICAL LINES GOING DOWN THE SCREEN, ON ALL CHANNELS

8/10 Good

Trevor Elias

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Great place but horrible bed in room 9
Bed slept in the middle with no over mattress to connect two single beds :( otherwise it was a great stay.

4/10 Poor

Dr Marie-Luce, Stellenbosch

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a diappointment
Four nights stay was one long disappointment; tatty and unkept; management absent and friendly front of house staff did their best to help; door of bathroom cabinet was broken and on the floor when we first entered our room and stayed there the four days; curtains dirty and tatty and fell of the rails; would not walk on the carpet or sit on the furniture due to dirt and awful smell; there were the usual beverages and toiletries. Nothing special. No welcoming letter; no enquiering about our stay; meeting snacks I ordered were so mediocre. I do not know where to stop. Other guests I overheard hAd similar complaints. The five stars are a fraudulent misleading sell aspect. I am most angry about that misrepresentation. Food is good if compared to a mediocre restaurants; it is totally terrible and uninspiring for a five star establishment. I was offered other rooms but they were all in a similar state. Ghastly. I was not at the spa so cannot comment on that. Place needs to close down and be refurbished in totality. Please do not represent this place as a five star boutique hotel because you are misleading us as clients.

6/10 Okay

Verified traveller

Disliked: Cleanliness

10/10 Excellent

Mark P, Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
came by (a fortunate) accident
our other accommodation double booked our rooms so we got a place to stay here. It's a very well kept romantic hotel with a gorgeous dining room and a nice and warm library with an open fireplace. Rooms are really nice especially room 20 with the nice bathtub and office space. The outside is nice to sit for a sundowner and enjoy the evening. what a nice gem with great staff!

10/10 Excellent

Godiragetse, Lynwwod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lombardy review
Good relaxation area

8/10 Good

Nkateko, Johannesburg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My solo night at Lombardy Boutique hotel
I needed time alone to think and found this hotel through internet and it turned out to be just the place I was looking for, very quiet. I'm definitely trying it again for romantic night this time

6/10 Okay

Lucille, Rustenburg

Liked: Cleanliness, room comfort
Disliked: Staff & service
Breakfast not up to 5 star standard, no porters, gardens neglected. Definitely not a 5 star hotel. Staff friendly however and try to please.

6/10 Okay

Verified traveller

Disliked: Staff & service
Hotel staff need more training Rooms need to be checked before check-in Chef was excellent with meal requirements

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Lombardi quick getaway
Ou first room was really small and uncomfortable, we requested a roon with a bath and that one was lovely. Breakfast was cold and we had to ask for coffee...twice.

10/10 Excellent

Mihloti, Giyani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great although it was for few hours since we were just sleeping over for a party. Breakfast was great. Would like to come stay for longer and view more, also visit the Spa.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort

6/10 Okay

Hendri, Pretoria

Liked: Room comfort
Disliked: Cleanliness
Room was not ready at time of check in and the linen was not good at all! TV was faulty and after reporting it no one attended. Nice comfy room though and the breakfast was good.

8/10 Good

Coenraad, Swakopmund

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
A fairly nice stay
The breakfast is not 5 star quality as fasr as choice is concerned and food menu is fairly expensive. Room is very nice and big. When I moved the curtains there were spider webs all over showing they only clean where the eyes see. Staff is friendly

8/10 Good

Matthew, Francistown Botswana

Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Great service, Great potential. Upkeep needed.
The service at this hotel was excellent. We thoroughly enjoyed our Dinner with room service. The breakfast was well presented. The hotel has an amazing potential but does need some considerable maintenance, especially as far as landscaping goes. We found it very difficult to find the hotel behind a business park but the manager assured me that they were in the process of replacing the sign which had been stolen recently.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

4/10 Poor

Sibusiso

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
For a 5* hotel we were not impressed. We only loved the room.The breakfast was terrible,it loked like we were at wimpy or something.We were restricted to one item on the menu and we could not mix.The prices are ridiculous.

8/10 Good

Godly Foundations NPC, Cape Town

Liked: Staff & service, property conditions & facilities, room comfort
Great service and a wonderful stay again
Swift check-in and this hotel really has spacious rooms with full bathrooms (Seperate shower and bath). Generous wardrobe facilities. I ordered a late night dinner and breakfat and both were delicious and of generous proportions. The only complaint I had were with the pillows as one or two had a few stains.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Mediocre
Noisy staff. Housekeeper was jibber jabbering in front of my room. Receptionist on facebook; didn't even look up until I was right in front of her. Pop music blaring at breakfast. Location is traffic filled in the mornings. Bleh.

10/10 Excellent

Emanuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ottimo!
Confortevole, con un ampio parco per passeggiare, giardino interno e diverse zone per stare seduti a godere del clima invernale, comunque mite. Molto buono il ristorante, con cibo di qualità. Personale attento e discreto. Di fianco alla struttura una Spa assolutamente da provare
Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hübsches Hotel in Südafrika
sehr nettes Personal Dir Terrassentür hatte geklemmt und sofort wurde uns ein Angestellter geschickt der dies sofort behoben hat.

6/10 Okay

Ennio, V.

Liked: Cleanliness, staff & service, room comfort
Hotel per un pernotto e cena in Pretoria.
Buon ristorante. Silenzioso. Manca solo la piscina.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr gutes Preis-Leistungs-Verhältnis
Wenn an dem Rummel der Stadt entfliehen will, dann ist man hier genau richtig! Obwohl direkt an einer Hauptstraße gelegen, erschließt sich hier nach 200 Metern eine Oase der Ruhe! Allerdings muß man eine ca, 1/2 stündige Fahrt in die Innenstadt von Pretoria in Kauf nehmen. Sehr freundliches Personal und ein Essen der besseren Kategorie. Sehr gutes Preis- Leistungs- Verhältnis.