Property grounds
Check availability

Reviews of The Garden Venue Hotel

The Garden Venue Hotel
308 Boundary Road, North Riding AH, Roodepoort, Gauteng

Reviews

8.0

Very good

Rating 10 - Excellent. 4 out of 11 reviews" "
Rating 8 - Good. 4 out of 11 reviews" "
Rating 6 - Okay. 2 out of 11 reviews" "
Rating 4 - Poor. 1 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

7.8/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Alvin

Stayed 1 night in Nov 2023

4/10 Poor

Munju

Disliked: Staff & service
I did not enjoy the stay. I had to ask 3 times for an iron. Other guests did not follow the rules wrt noise which went on till after 12, inconsiderate of other guests and the staff did nothing to address this, so overall not a nice stay.
Stayed 1 night in Jan 2023
Response from The Garden Venue Management on 24 Jan 2023
Thank you for taking the time to write a review.As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay.Please accept our sincere apology for the service which you had received from our staff. We have shared your feedback with the appropriate hotel teams to ensure that these were isolated issues which are corrected moving forward.

10/10 Excellent

Reynard

Stayed 1 night in Nov 2022

10/10 Excellent

Matshidisho

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved the venue from the entrance, it was really aesthetically pleasing.
Stayed 1 night in Sep 2022
Response from The Garden Venue Management on 28 Oct 2022
Thank you for taking the time to leave a review! We are looking forward to welcoming you back soon.

8/10 Good

Vanessa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was just noisy until late at night.
Stayed 1 night in Aug 2022
Response from Marketing on 17 Oct 2022
Thank you for taking the time to leave a review. We always appreciate hearing feedback about the experience that we provide. Your comments have been shared with the relevant team for review. We hope to see you at The Garden Venue again soon!

10/10 Excellent

Joselyn

Stayed 1 night in Jul 2022
Response from Marketing on 17 Oct 2022
Thank you for leaving a review!

6/10 Okay

Maryna

Disliked: Cleanliness, property conditions & facilities, room comfort
Over Rated and only 2 Start at most.
To be honest we will definitely NOT book here again or attend a function here again. We only booked here as a friend was having a function here and we did not want to drive home after the function late at night. The rooms have no air conditioning, it is winter and the rooms are very cold. Their was a wall heating panel which was cracked in half and thus dangerous to use. No minibar in the room. A tray with coffee and tea in the room. No bottle water in rooms. No telephone in the rooms either so you have to walk to reception if you wanted anything. The bathroom ceiling shows some mold and looks very warned down. The bath and shower mats were not clean either. They only supplied a small bar of soap at the basin and no other shampoo or toiletries available either. The rooms also do not have a dressings table or hairdryer to use so we ended up with wet hair in this cold weather. The breakfast was a disappointing experience as the food was cold plus it is very limited. They do not cater for vegetarians at all. When asking for extra hash browns as a vegetarian does not do bacon, sausages etc you can’t have as we were told they only cater for one per person and even if you don’t eat the rest of the stuff you cannot ask for more of the other breakfast stuff. The drinks from the bar was also extremely high priced as paying over R30 for a 200ml soda is ridiculous to say the least. The grounds and gardens are pretty but will not stay here ever again.
Stayed 1 night in Jun 2021
Response from Hotel Management on 28 Jun 2021
Thank you for taking the time to write a review. I am disappointed that we did not meet your expectations. Your comments have been shared with the team for remedial action.

6/10 Okay

Charlotte

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Hotel Management on 12 Apr 2021
Thank you for your review.

8/10 Good

Ashveer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Hotel Management on 12 Apr 2021
Thank you for your review.

10/10 Excellent

Verified traveller

Stayed 1 night in Oct 2019
Response from The Garden Venue Team on 28 Nov 2019
Good day, Thank you so much for this wonderful feedback. We appreciate it. We are continuously working to improve our offering and happy to see that your experience was so great. Hope to see you back soon!

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good price and satisfied.
we used the place mainly to sleep over as we have spend most of our time at silver star casino. the beds was comfortable and the breakfast was great.
Stayed 1 night in Jan 2018