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The Houghton Hotel, Spa, Wellness & Golf

5.0 star property
Luxury retreat where travelers can relax poolside or play golf, savor international cuisine, and experience rejuvenating spa treatments

Choose dates to view prices

The Houghton Hotel, Spa, Wellness & Golf in Houghton Estate delivers a refined escape with its well-maintained golf course and inviting poolside bar. Guests enjoy a complimentary daily manager's reception and can book therapeutic deep-tissue massages at the spa.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Hot tub
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is €173
includes taxes & fees
19 Jan - 20 Jan

Room options

Available filters for rooms
Showing 11 of 11 rooms

View all photos for Standard Room, Pool View

Standard Room, Pool View

Standard Room, Pool View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 48 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
  • 87 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

Highlights

Separate sitting area
Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
  • 120 sq m
  • 1 bedroom
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Room

Executive Room

Executive Room

10.0 out of 10
Exceptional
(8 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Separate bedroom
  • 54 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

Standard Room, 1 King Bed, City View

8.8 out of 10
Excellent
(8 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 48 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Signature Penthouse

Signature Penthouse | Living area

Signature Penthouse

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Private outdoor hot tub
Air conditioning
Heating
  • 850 sq m
  • 4 bedrooms
  • Golf view
  • Sleeps 8
  • 4 King Beds

View all photos for Presidential Penthouse

Presidential Penthouse | Living area

Presidential Penthouse

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Private outdoor hot tub
Air conditioning
Heating
  • 350 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Royal Penthouse

Royal Penthouse | Living area

Royal Penthouse

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private pool
Private outdoor hot tub
Air conditioning
Heating
  • 600 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 King Beds

View all photos for Platinum Apartments

Platinum Apartments

Platinum Apartments

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Private outdoor hot tub
Air conditioning
Heating
Free cots/infant beds
  • 300 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 1 Queen Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Flat-screen TV
Pillow menu
Blackout curtains
Premium bedding
  • 48 sq m
  • Golf view
  • Sleeps 3
  • 2 Single Beds

View all photos for Studio

Studio

Studio

10.0 out of 10
Exceptional
(5 reviews)

Highlights

Soundproofed
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Fridge
Dishwasher
Flat-screen TV
  • 47 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

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About the area

Located in Houghton Estate, a neighbourhood in Johannesburg, The Houghton Hotel, Spa, Wellness & Golf is near a train station. Travellers who have shopping on the agenda can visit Melrose Arch Shopping Centre and Nelson Mandela Square. Travelling with kids? Consider Johannesburg Zoo, or check out an event or a game at Johannesburg Stadium. Take the opportunity to explore the area for water adventures such as swimming.
Visit our Johannesburg travel guideOpens in a new window
Map
Lloys Ellis Ave, Johannesburg, Gauteng, 2198

What's nearby

  • Victory Theater - 3 min walk - 0.3 km
  • Houghton Golf Club - 8 min walk - 0.7 km
  • Jo Anke Gallery - 13 min walk - 1.2 km
  • Satyagraha House - 2 min drive - 1.9 km
  • Observatory Golf Club - 3 min drive - 1.9 km

Getting around

  • Ellis Park Station - 13 min drive
  • Johannesburg Park Station - 17 min drive
  • Johannesburg (JNB-O.R. Tambo Intl.) - 24 min drive

Restaurants

  • ‪KFC - ‬2 min drive
  • ‪The Schwarma Co - ‬20 min walk
  • ‪Super Sconto - ‬10 min walk
  • ‪Real Sushi - ‬13 min walk
  • ‪Debonairs Pizza - ‬13 min walk

About this property

The Houghton Hotel, Spa, Wellness & Golf

Luxury family-friendly hotel near Melrose Arch Shopping Centre
Consider a stay at The Houghton Hotel, Spa, Wellness & Golf and take advantage of a golf course, a poolside bar and a free daily manager's reception. Get out on the links at this hotel and enjoy amenities such as a driving range, golf lessons and a golf clubhouse. Treat yourself to a body wrap, a facial or a deep-tissue massage at Houghton Spa, the on-site spa. At the two on-site restaurants, enjoy breakfast, brunch, lunch, dinner and international cuisine. Fitness classes and Pilates classes are offered at the gym; The Houghton Hotel, Spa, Wellness & Golf also has a coffee shop/cafe, a playground and a hair salon. Stay connected with free in-room WiFi, with a speed of 25+ Mbps, and guests can find other amenities, such as dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • 2 outdoor pools and an indoor pool, along with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Buffet breakfast (surcharge), a round-trip airport shuttle (surcharge) and access to a nearby indoor pool
  • Express check-out, babysitting (surcharge) and a front desk safe
  • Guest reviews give top marks for the helpful staff
Room features
All 90 rooms include comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as pillow menus and laptop-compatible safes.
More conveniences in all rooms include:
  • Blackout curtains, restaurant dining guides and in-room massages
  • Flat-screen TVs with Netflix, streaming services and premium channels
  • Wardrobes/cupboards, coffee/tea makers and heating

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Four Seasons Hotel The Westcliff, Johannesburg
  • Pool
  • Spa
  • Pet-friendly
  • Parking included
9.6 out of 10, Exceptional, 363 reviews
The price is €602
includes taxes & fees
19 Jan - 20 Jan
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Limited on-site valet and self parking
  • Wheelchair-accessible van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: ZAR 290 for adults and ZAR 290 for children
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Free daily manager's reception

Restaurants on site

  • Astra Lounge
  • Cyra
  • Nova Bistro

Things to do

  • 18-hole golf course
  • 2 outdoor padel courts
  • 2 outdoor pools
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf caddies
  • Golf clubhouse
  • Golf clubs/equipment
  • Golf driving range
  • Gym
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Outdoor pool (guest access)
  • Pilates classes
  • Playground
  • Pro golf lessons
  • Pro golf shop
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Playground
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 4 meeting rooms
  • Business centre
  • Conference centre (43,056 square foot of space)
  • Coworking space

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 9 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Bathroom emergency pull cord
  • Doorbell and phone notification
  • Front entrance ramp
  • Handrails in stairways (100 centimetre high)
  • Lift (150 centimetre wide door)
  • Phone accessibility kit
  • Tile flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (100 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 3 floors
  • Art Deco architecture
  • Ballroom
  • Banquet hall
  • Built in 2019
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Netflix
  • Streaming services

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Electrical adapters
  • Free local calls
  • Free long-distance calls
  • Heating
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 10:30 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for ZAR 550 per night.

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately ZAR 290 for adults and from ZAR 290 for children
  • Airport shuttle fee: ZAR 750 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: ZAR 750 (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: ZAR 550 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 9:00 AM to 6:00 PM
Reservations are required for golf tee times, massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision
Guests under 18 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision

National rating

Quality graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organisation.

Property is also known as

Houghton Hotel
The Houghton Hotel Spa Wellness Golf
The Houghton Hotel, Spa, Wellness & Golf Hotel
The Houghton Hotel, Spa, Wellness & Golf Johannesburg
The Houghton Hotel, Spa, Wellness & Golf Hotel Johannesburg

Frequently asked questions

Does The Houghton Hotel, Spa, Wellness & Golf have a pool?

Yes, this property has an indoor pool, 2 outdoor pools and a children's pool. Pool access is from 9:00 AM to 6:00 PM.

How much does it cost to stay at The Houghton Hotel, Spa, Wellness & Golf?

As of 16 Jan 2026, prices found for a 1-night stay for 2 adults at The Houghton Hotel, Spa, Wellness & Golf on 19 Jan 2026 start from €172.78, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Houghton Hotel, Spa, Wellness & Golf pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Houghton Hotel, Spa, Wellness & Golf?

Self-parking and valet parking are free at this property.

What time is check-in at The Houghton Hotel, Spa, Wellness & Golf?

Check-in start time: 2:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at The Houghton Hotel, Spa, Wellness & Golf?

Checkout is at 10:30 AM. Late check-out is available for a fee (subject to availability).

Does The Houghton Hotel, Spa, Wellness & Golf provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of ZAR 750 per vehicle applies.

Where is The Houghton Hotel, Spa, Wellness & Golf located?

This family-friendly Johannesburg hotel is located in the business district, within a 10-minute walk of Victory Theater and Houghton Golf Club. Johannesburg Zoo and Melrose Arch Shopping Centre are also within 3 miles (5 km).

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Reviews

The Houghton Hotel, Spa, Wellness & Golf Reviews

9.4

Exceptional

9.6

Cleanliness

9.8

Location

9.2

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 166 out of 216 reviews
Rating 8 - Good. 30 out of 216 reviews
Rating 6 - Okay. 10 out of 216 reviews
Rating 4 - Poor. 5 out of 216 reviews
Rating 2 - Terrible. 5 out of 216 reviews

Reviews

10/10 Excellent

Andrew

Liked: Cleanliness, amenities, property conditions & facilities
Great room, courteous and efficient staff, first rate.
Stayed 1 night in Dec 2025

10/10 Excellent

Jubril

Liked: Property conditions & facilities
Lovely hotel, nice food, good service
Stayed 2 nights in Dec 2024

10/10 Excellent

Stam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Super friendly staff.
Stayed 3 nights in Feb 2025

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

World Class Experience

I stayed at The Houghton during an epic, solo birthday trip that took me to Paris, Cartagena, Cape Town, and Johannesburg. The Houghton was by far, without question, THE BEST place I stayed during my trip. Wonderful & attentive staff, great food, top tier cleanliness, a heated indoor pool, and more. I cannot complain. I look forward to returning again and again!
Stayed 2 nights in Jul 2025

10/10 Excellent

Marcel D

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and the staff was extremely friendly. The rooms are very nice and clean . I highly recommend this hotel.
Stayed 8 nights in Feb 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, spacious room, comfortable bed, quiet, great staff.
Stayed 2 nights in Oct 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property location, friendliness of the staff, transportation, and restaurant. It was an amazing hotel.quiet at nights!
Stayed 10 nights in Sep 2024

10/10 Excellent

GARNETT

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best properties you will ever stay in your life. Quality and professional staff like never seen before in all our travels. Cheers
Stayed 3 nights in Mar 2025

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s beautiful and the staff is very friendly.
Stayed 2 nights in Nov 2023

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible staff, very friendly, always smiling and extremely reliable
Stayed 2 nights in Jun 2024

10/10 Excellent

Adam Gregory

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Honestly, one of the best hotels in Johannesburg. Gorgeous location. The rooms and facilities world class!
Stayed 2 nights in Oct 2023

10/10 Excellent

MOHAMED

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay as always and was upgraded as well which was an unexpected pleasant surprise. Friendly staff and clean hotel with attention to detail. Will totally recommend always.
Stayed 2 nights in Aug 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice big rooms that are very comfortable.
Stayed 2 nights in Nov 2023

10/10 Excellent

Morne

Liked: Staff & service, amenities, property conditions & facilities
Thankyou to all the staff for your excellent service and world class hospitality. Everyone went out of their way to make our stay very memorable. Your rooms are super nice and comfortable. Would definitely recommend this to any travellers and we will be back in the near future.
Stayed 6 nights in Sep 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Jet and the staff were wonderfully helpful on my first visit to Jo’Burg. The property is beautiful, the restaurant delicious, but the staff took it over the top!
Stayed 2 nights in Aug 2024

10/10 Excellent

Naledi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 4 nights in Oct 2023

10/10 Excellent

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely worth the stay!

If I could rate this hotel ten stars I would. Luxury and top notch service from check in to check out. Staff are insanely excellent. Do yourself a favour and stay here. We'll be back. Thank you!
Stayed 1 night in Apr 2024

8/10 Good

Goran

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Hotel and staff are 5 star but pools were not clean enough to use it, sauna was not usable (very low temperature) no changing room there and nowhere near 5 star level. Indoor pool also was dirty. That is a shame considering that the rest of the hotel is good and everybody very friendly and helpful.
Stayed 4 nights in Mar 2025

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such a beautiful property. Everything about The Houghton Hotel gives 5 Star. From the rooms to the setvice. EXCELLENT. One of the beautiful ladies who worked there even volunteered to take pics of me when she saw me taking selfies. This is the kindest thing you can do for a silo traveler. Thanks for a wonderful stay. Jillian from Texas.
Stayed 1 night in Sep 2024

10/10 Excellent

Charles K.O

This is one of the best hotels in Africa if not the world.. the front desk ppl were soo friendly.. the reservations people were quick To solve any issues and even compensate when they didn’t have to. So many dinning options.. the spa is amazing, pool area peaceful and serene.. . thanks to Expedia and Houghton I got every penny of my monies worth.. I will definitely stay there again.. love love love it..
Stayed 1 night in Feb 2024

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The staff were very welcoming and helpful. The facilities were very beautiful and the dining was top notch. The room and bed were also very comfortable. We were very disappointed that the Steam Room was not functioning properly, the Sauna was closed for renovations and the Jacuzzi was simply unavailable. We chose the result largely for those facilities that were not available so very disappointing.
Stayed 1 night in Aug 2024

10/10 Excellent

MOHAMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Home away from home

As usual only the best service and accommodation provided by the staff and establishment. Forever welcoming and only the best provided for their guests. Truly always a remarkable stay at the hotel with spacious clean modern rooms, warm smiles all round, facilities that are top notch that you can easily forget that this is not actually your real home, and is truly your home away from home, if not more. Keep up the amazing standards and we will be sure to keep making your hotel the only hotel we choose when we travel to Johannesburg. For work or leisure it’s simply the best. Pics won’t do justice, so come and experience it for yourself.
Stayed 1 night in Aug 2024

8/10 Good

Magnus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A real oasis!

A real oasis in the heart of the city. We primarily looked for a place where we could sleep and relax before our intercontinental flight the following day and picked it solely on location. We were overwhelmed by the contemporary style, the huge rooms with peekaboo showers, the setting on the golf course and the great restaurants. Yummy! The service level was as expected at the very top. One of our children caught a cold and the staff immediately offered to go to a near by pharmacy to grab medicin. If there is anything to improve it must be the confusing and very illogical route to the swimmingpool, spa and gym. From the room you will have to walk to end of the corridor, take the lift down to the garage and walk through it to get to the pool. Clearly a design flaw and not a walk you would like to undertake in only your swimmers...
Stayed 1 night in Oct 2023

6/10 Okay

Jephunneh

Upon our second day at the Houghton Hotel, we realized that we had never stayed at a 5-star hotel that broadcasts its 5-star rating so blatantly and often. It seemed more to affirm a vision and goal rather than just being one, as most 5-star hotels are. If only an “A” for effort is what makes a 5-star hotel, but alas it is not. Effective efficient execution is what makes the difference and the Houghton remains a work in progress in that regard starting with the front desk and guest services. They seemed confused and lost as shown by their need to confer via committee to resolve issues. However, there were notable bright spots. The hotel and grounds are beautiful (less the secondary unsanitary pool) and the VIP Coordinator & shuttle service sets the standard for what the rest of the hotel service needs to achieve regarding customer service. Another bright spot was the Nova Bistro, especially the breakfast staff. Kudos to the Porters as well. Although 2 pools were in excellent condition, the secondary pool was in very poor condition and the hotel just kept dumping chemicals daily when the pool obviously needed to be drained and cleaned. Not only would this not occur at an average 5-star hotel, a fine dining, reservations only, restaurant would not allow for reservation booking outside of the operating hours; not to mention putting the onus the hotel guests to know operating hours.
Stayed 9 nights in Dec 2023

10/10 Excellent

derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very clean and attention to details
Stayed 2 nights in Oct 2025