San Juan de los Lagos Hotel Guide - John Paul II Esplanade hotels in San Juan de los Lagos, Mexico.

"The beds are too hard, Las camas estan muy duras"

"Did not like the location, the room style, the reception staff and the parking lot. "

"Hacia falta limpieza y el staff no fue nada amable"

"No hicieron la reserva, "

"Too far from city center. To get to the city center you had to walk up and down hills on the streets.The air conditioning did not work. in the room that we were initially given We reported the issue to the receptionist. She indicated she would send some to fix it. We waited for 30 minutes. No one came. I went to personally speak to the receptionist. She informed me I had to wait for almost 4 hours for someone to come. I told her this is totally unacceptable. The room was to hot. I requested another room if they could not fix the air. Left the hotel to go out for dinner because the restaurant in the hotel was closed. Another bad point. When I returned to the hotel I was informed the air conditioner was fix. After 15 minutes it broke again. I informed the receptionist.Sge assigned me another room. The air conditioner worked in the new room. Later that evening I noticed that the Bathroom was dirty there was white dust in different areas of the bathroom and on the carpet in the sitting area of the Bedroom. I reported it and asked the recetionist to please clean the room. They claimed they cleaned it some of the areas were cleaned. There was still dust in other area. So the air conditioner issue, restsurant closed, dirty room and bad location. I will never stay or recommend this hotel. It was the worst experience I have ever had. "

"Clean room"

"The room was very clean and amazing restroom"

"Hotel has multiple maintenance issues: Elevator doesn’t work. Found mice in the room. We were able get moved to a different room, but we couldn’t even sleep. We asked for a refund which was denied. Parking lot is underground, heavy traffic in the area. "

"Close to basilica."