This hotel was definitely not what we expected. We were told by several third parties that it was the best place to stay in Tequesquitengo. Well, next time... There won't be a next time. It just wasn't worth it.
PROS:
* The staff is usually helpful and cordial (although we did have one incident).
* The bell-hop in particular was extremely pleasant and went out of his way to help my wife and I when we arrived with tons of luggage and a toddler in our arms.
* The room was clean, large, and had a great room of the lake.
* The grounds are beautiful, with lush greenery and are well kept.
* The food at the restaurant was tasty for both breakfast and dinner when we went.
* Gated parking lot means you don't need to worry too much about your car and belongings.
NOW THE CONS:
* The hotel advertises free WiFi, but there was none in our room. We were told that we should get closer to the lobby or bar areas to get a signal. Since everything is open-air, and it was over 95 degrees outside, that didn't seem like a good option.
* The bathroom has a small vent that cannot be closed, so it always lets in the hot air from outside. Since the A/C in the room is a wall-unit, the bathroom does not get cooled and is always sweltering hot.
* The incident we had with the staff was in the restaurant. We ordered something on the menu that did not specify seafood in the ingredients. When it was brought out and we explained that this was not what we expected, we were told that it didn't matter. We had ordered it, and we had to pay for it whether we ate it or not. Doesn't seem like a top-notch hotel, does it? We didn't have to pay after we threatened to check-out over the argumentative waiter's attitude.
* The convenience packages in the room are a nice touch... Sewing Kit, Shoe Polish, Shower Cap, First Aid Kit... Except that most of them were empty!!! Perhaps someone used them before us and left the boxes, but either way, they either don't check to replace them, or it's a ploy to make it look as though they offer those items and hope most people won't check. Sad!
* The room was definitely not child-friendly. We traveled with a toddler, and the hard-tile floors, glass tables, and open railings on the balcony made it so we could never comfortably leave him unsupervised even for a few moments.
* We asked for an extra cot or mattress and they couldn't provide it, so again, we had to be vigilant about letting our child sleep on a bed that high off the ground.
* We arrived on a Friday night, and got to use the pool a little on Saturday. When we went down Sunday morning for a dip, there was a sign that said they had closed the pool for cleaning and maintenance until the following Saturday! What? There was no warning or anything the day before nor a comment when we checked in. Since we came to enjoy the sun and pool with our baby, this made us want to leave immediately even though we had planned to stay two more nights.
* The staff was accommodating and moved us to their property in Cuernavaca which is about 35 minutes away. However, that hotel had no A/C in any of the rooms and there was a leak in the ceiling in the bathroom... So, no much better!
* Lastly, only one out of the two elevators was in service while we were there. Not only did this mean longer wait times, but the one that was working was temperamental at times. We would board it, and it would refuse to close. We often had to use the stairs with luggage, stroller, and baby in-tow! :(