Search Cottages in Julianstown

"Clean room and great staff!"

"It was a very nice hotel"

"Y"

"Do not stay here if you have any accessibility needs or might need any special accommodations - the hotel is not equipped, and the staff will not offer any support or solutions. My mom suffered an injury during our trip - I booked with the Hilton noting the international brand and hoping it would be accessible. Here, the handicap entrance is very far from the parking lot/drop off point. The hotel does not provide a wheelchair for guest use. All the double bed rooms are very far from the elevator. Please note - every other hotel we stayed at had a wheelchair and made efforts to accommodate my mother and do anything to make her comfortable. Not Hilton. Here, I initially came into the hotel and asked the staff for a wheelchair - the lady at the desk said they did not have one but would look and would ask the manager. Later, when I returned, they did not have any solution. I asked the staff follow up with management - Nikil Mehta jumped in and said "I am the manager and we do not have a wheelchair." There was no apology or remorse expressed. It was very matter of fact - that your mom's injury is your problem and the hotel does not care. Even more, they did not provide us with any rooms on the first floor - and the room we were assigned was very far from the elevator. Finally, I asked whether the shuttle driver could park closer to the entrance for pick up - nope, the Hilton would not accommodate. Overall very disappointing. "

"Everything was great.. I love it"

"The hotel was in a good location in regards to being near the airport, as a matter of fact it was within walking distance. Unfortunately that was about the only good thing I would say about the hotel. The staff, compared to a lot of hotels that I've stayed in, left a little to be desired. When we arrived I went to the check in desk and greeted the receptionist, she couldn't be bothered. I said hello and asked how she was and told her I was there to check in...the only response I got was check in will be in 30 to 40 minutes, you can wait in the lobby. When we traveled to the other side of the lobby looking for a restaurant another person, this time a man, asked if he could help, we told him we were waiting to check in and he said you and wait here pointing to seats in the lobby. We asked if there was a restaurant and he said the restaurant didn't open until 5 pm it was around 1 pm however he didn't mention that the bar was open and was serving food, we happen to find that out on our own by walking into the bar. Anyway we ordered food and our order came back incorrect, the wrong beer and no soup, when soup was ordered. Then when we wanted to pay we had to hunt someone down and the bill had the soup that never arrived on it. When we checked out the same receptionist that couldn't care less when we were checking in just took our hotel key and said...you're done, REALLY BAD CUSTOMER SERVICE!"

"Staff was very helpful and considerate to our late check-in. room was well furnished and comfortable. Area was easy to get to."

"The place needs a refresh; it is outdated. The food was good. The spa was okay. They did not allow any outside food. The pillows were horrendous!! "

"I did not eat at any of the hotel restaurants but the front desk staff were very kind and professional when we discovered an error in my reservation. They worked with me to solve the problem as quickly as possible. "