Kaghan Holidays

Heating is not good enough

Breakfast was fresh and healthy each morning. All of the staff were extremely nice and helpful. Loved my stay here, would stay here again and will recommend to friends.

Main road in front of hotel was closed. When we arrived, the concierge had no idea where to tell us to park. If they were transparent about it, ok. I would be ok. Then they said they are out of the 'free' wine, but could charge me $8 for a Heineken. Then couldn't get the elevator to work (we were on the 2nd floor thank God) The room was in good shape. The parking is what set off the chain for me. It's not hard to update a website. Or at least tell your staff what to say. Ended up parking in the City parking garage. I'd give it like a 75/100.

air con was terrible - was blasting cold air and as we visited in dec that is not what we needed. the controls were locked , which i have never seen before, and had really big issues to get reception to fix the issue. the solution was either full blast or not at all . we never received the bottle of water or the room upgrade. quite disappointing stay overall