Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was clean.
I was very happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We checked in at about 10pm on Sunday and the room temp was in the mid-70's even though the thermostat was set for 66 degrees. Contacted Epic Realty the next day and someone came out the day after but was unable to fix the problem. It wasn't fixed for another 6 days during which time the temp never went below 74 and ranged as high as 81 degrees for.Contacted Epic numerous times and they indicated that the Royal Kahana staff would have to fix the problem as it was with their ‘chiller’ system and indicated that I wasn’t the only one experiencing the problem.Finally, more than a week after checking in, the system started blowing cool air. However, it never got below 71 degrees for the remainder of our stay.When I asked if Epic could re-imburse us for some or all of those days I was told unequivocally that there would be no refunds and we would not be moved to another condo.In addition to the air conditioning problem, one of the windows was broken and wouldn’t open, and the screen door to the lanai was crooked and not close properly.Overall, the condo was clean however the windows were filthy, and the sliding glass door was hazy. I was able to clean the sliding glass door but couldn’t do anything about the windows.The location of the condo was great, and we actually saw sea turtles laying eggs on the beach outside the condo. When the weather permitted, we had great views of the whales and sunsets.While the staff at Epic tried to be helpful, they couldn’t fix the air conditioning problem and took a hands-off approach to getting the Royal Kahana to fix it until many people reported the problem. They did forward my request for re-imbursement to their leadership who promptly rejected it. The leadership never reached out to me preferring to make their staff do that. Clearly, they prefer profits over customer satisfaction.