Unsafe, unsanitary, and definitely not worth the cost or the aggravation!!Upon arrival at our room, there was a towel on the floor that was wet from a leak from the A.C. The ceiling above the towel was completely wet, and there was an actual hole where the water was coming from.When we called we were told to leave towel on floor as it was “catching condensation” and they would arrange for a person to come out. We also indicated that the kitchen had visible roach traps.They were placed on the kitchen counters, and in the cabinets, the roach traps did nothing to stop the roaches that we could see and kill as we were putting our food away. Mngmt. indicated that a pest service had been sent out prior to our visit and they would send another team out to investigate.They did send out a crew which placed 2 additional roach traps on the kitchen and 2 on the bathroom floors, as roaches we were also found in the bathrooms as well. We were still killing roaches right up until the day we left. I do not feel for the amount of money that I paid over ($1,770.00)was worth unsanitary cockroaches, daily communication with a mngmt. company, a dripping ceiling that my grandson slipped on, wiping and changing towels on a wet floor, is the way anyone would spend their vacation!!!
I have photos, videos, and emails if required.
I have asked for a refund of some kind. The mngmt.company clearly knew these problems existed:
1.Traps and Raid in Kitchen
2.Pest Control before our arrival
3.Towel on floor