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Reviews of Hampton by Hilton Kaiserslautern

Hampton by Hilton Kaiserslautern
Fischerstrasse 78, Kaiserslautern

Reviews

9.4

Exceptional

Rating 10 - Excellent. 121 out of 162 reviews" "
Rating 8 - Good. 33 out of 162 reviews" "
Rating 6 - Okay. 5 out of 162 reviews" "
Rating 4 - Poor. 3 out of 162 reviews" "
Rating 2 - Terrible. 0 out of 162 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel with one of the best hotel breakfast offerings I have ever seen. Vanessa, manager was / is awesome!
Stayed 3 nights in Apr 2024

10/10 Excellent

Jalynn

Stayed 1 night in Apr 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

William

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Arndt Heitmann / General Manager on 28 Dec 2023
Lieber Gast,danke für die volle Punktzahl. Hoffentlich dürfen wir Sie bald wieder bei uns begrüßen.Bis dahin und herzliche Grüße

10/10 Excellent

Kristen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, very clean and easy to park
Stayed 1 night in Dec 2023
Response from Arndt Heitmann / General Manager on 19 Dec 2023
Thank you so much for your valuable feedback.Hope to welcoming you soon again.

10/10 Excellent

Allen

Stayed 14 nights in Nov 2023
Response from Arndt Heitmann / General Manager on 19 Dec 2023
Vielen Dank für die volle Punktzahl lieber Gast.Hoffentlich dürfen wir Sie bald wieder bei uns begrüßen.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
The room was very clean and comfortable. The staff was incredibly friendly and helpful!
Stayed 2 nights in Sep 2023
Response from Arndt Heitmann / General Manager on 18 Oct 2023
Dear Guest,thank you very much for your kind feedback. This is highly appreciated. Hopefully we will have the pleasure to welcoming you soon again.Kindest regards,

10/10 Excellent

Mahamat

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming staff and clean environment. Vet friendly,plus they have 24/7 bar/restaurant.
Stayed 1 night in Oct 2023
Response from Arndt Heitmann / General Manager on 10 Oct 2023
Dear Guest,thank you very much for your kind feedback. This is highly appreciated.Hopefully we wil have the pleasure to welcoming you soon again.Best regards,

10/10 Excellent

Shanna

Liked: Cleanliness, staff & service, property conditions & facilities
Limited parking
Stayed 1 night in Oct 2023
Response from Arndt Heitmann / General Manager on 8 Oct 2023
Dear Guest,thank you for your feed back and sorry for any inconveniences caused.Hope we will have the pleasure to welcoming you soon again.Best regards

6/10 Okay

Ursula

Liked: Cleanliness, staff & service, room comfort
Expectations
Overall the service and friendliness was great, the room was cleaned everyday. The first room had a clogged shower drainage the water would come out to the hall, so everyone we showered until it was fixed we dried and cleaned the floor. Another room was given to us but that room smelled funky due to the tiles in the shower area was missing the chalking between the tiles, the carpet and the seating area had stains. The ac did not work the room was kept at 23 degrees but the room and bedsheets felt moist. Walls had a lot of stains all over the room. Breakfast and staff was awesome.
Stayed 8 nights in Sep 2023
Response from Arndt Heitmann / General Manager on 20 Sept 2023
Dear Guest,thank you very much for choosing our hitel for your stay.I am very pleased to read, that you liked the service and the friendliness of our staff. However, I deeply apologize for the inconveniences caused converning the shower and the aircondition. We have addressed this directly to secure our regular standard, which you have the right to expect from a HILTON Hotel.Hopefully we will have the pleasure to welcoming you back soon again and remain with kind regards.

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2023
Response from Arndt Heitmann / General Manager on 18 Jul 2023
Lieber Gast,danke für die volle Punktzahl. Darüber freuen wir uns sehr. Hoffentlich dürfen wir Sie bald wieder bei uns begrüßen.Bis dahin ...

8/10 Good

DAVID

Stayed 1 night in Jun 2023
Response from Vanessa on 27 Jun 2023
Thank you for the great feedback!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Arndt Heitmann / General Manager on 1 Jun 2023
Dear guest,thank you for your kind feedback. This is much appreciated.We hope, that we will have the pleasure to welcoming you back again soon.With kind regards,

8/10 Good

Joshua

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good.
Overall, good. Clean and newer hotel. Food options were limited. However, a unaffiliated restaurant next door. Bar was basic. Rooms were on the small side, but comfortable. I expected more for the price.
Stayed 4 nights in Mar 2023
Response from Arndt Heitmann / General Manager on 26 Mar 2023
Dear guest,thank you for your valuable feedback. This is much appreciated.We hope to have the pleasure to welcoming you back soon again.Kindest regards,

10/10 Excellent

Hoai, Bonaire

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very rare accommodations here not found in other EU hotels. Rooms have working, cold Air Conditioning! Everything is central heating and cooling so there’s no radiators to worry about. Free breakfast included. The breakfast is great and probably the best free breakfast you’ll find in Europe. Larger rooms than most European hotels. Large free parking lot with electric charging. Some grass areas for pet relief. Downstairs lounge has plenty of seating. Within 15 minutes walking distance from shops and restaurants in the center of town. Within 5 minutes walk from a large park. Staff is friendly. Room is clean and beds are comfy. We were in the king room and the bed was an actual large bed and not 2 beds pushed together. The pillows could be a bit firmer; they flatten when you lay on them but not terrible. My only complaint is the bar is located next to the reception desk so it gets pretty loud in the evenings.
Stayed 2 nights in Mar 2023
Response from Arndt Heitmann / General Manager on 13 Mar 2023
Dear Guest,thank you very much for your kind and valuable feedback. We highly appreciate your comments and hope that we will have the pleasure to welcoming you soon again at our hotel. In the meanwhlie, please do not hesitate to contact as at any time, if we can be of any assistance.Kindest regards,

8/10 Good

Vida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very nice property for the affordable price. It was very comfortable. I would stay there again without hesitation.
Stayed 3 nights in Feb 2023
Response from Arndt Heitmann / General Manager on 27 Feb 2023
Dear Guest,thank you very much for your kind and valuble feedback. This is much appreciated. Hopefully we will have the pleasure to welcoming you back soon again.Best regards,

10/10 Excellent

Cooper

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will stay there again.
Response from Arndt Heitmann / General Manager on 22 Dec 2022
Dear Guest,thank you very much for your valuable feedback. This is highly appreciated. Hopefully we will the pleasure to welcoming you back soon again.Merry X-Mas and a happy & healthy new year.Best regards,

10/10 Excellent

Peter

Stayed 1 night in Dec 2022
Response from Arndt Heitmann / General Manager on 5 Dec 2022
Lieber Gast, vielen Dank für die volle Punktzahl. Wir freuen uns sehr darüber.Hoffentlich dürfen wir Sie bald wieder bei uns begrüßen.Bis dahin und alles Gute

10/10 Excellent

Simone, Vienna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si tratta di un hotel moderno e funzionale, non molto distante dal centro di Kaiserslautern. La camera era davvero molto confortevole, così come l’ampio parcheggio esterno. Da migliorare la scelta della colazione, sebbene sia estremamente positivo che sia inclusa nella tariffa della camera.
Stayed 1 night in Nov 2022
Response from Arndt Heitmann / General Manager on 12 Nov 2022
Dear Guest,thank you very much for your valuable comments. This is much appreciated. Hopefully we will have the pleasure to welcoming you back soon again.Best regards,

6/10 Okay

NICHOLSON, FAYETTEVILLE

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Staff friendliness is amazing
Response from Arndt Heitmann / General Manager on 7 Nov 2022
Dear Guest, thank you for your feedback. Much appreciated.Hopefully we will have the pleasure to welcoming you back again soon.Best regards,

6/10 Okay

melinda

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Guest comfort and safety is very important.
Everything is good until Saturday night inconvenience of a drunk guest from the lobby following my daughter and friend 2 minors around the facility and elevators, daughter processed to run with her friend and the arrived at the front desk asking for help. FD employee did help and tracked the guest taking him to the Front desk area and then proceeded to take the drunk guest to his room. Guest never entered the room and when I proced to go to the room he was waiting in the hallway for them and as soon he saw them started to shout things to them until he saw me. Had to go to the FD and notify it to the employee in shift. She proceeded to go to the room and maintain him inside the room until we can go to the room with him knowing our room number. This should never happen and employees should’ve automatically call the law enforcement to secure the safety of your facility and for the guest staying there. Also this same guest got snotty with another female at the main lobby bar and that’s why they sent him ti the room the first time. Is very important yo ensure the staff is trained at all times and specially when there is minors involved in this incident. Poor handling m. But the 2 FD staff was very helpful to get the guest inside the room. Was notified that the guest was removed from the facility when we checked out. This was something that should’ve Ben done at the bigining of this incident to ensure the safety of your staff and guest.
Stayed 4 nights in Oct 2022
Response from Arndt Heitmann / General Manager on 2 Nov 2022
Dear Melinda,thank you very much for your detailed information about your recent stay. We deeply regret that this has happened in our hotel and hope you and your daughter and friend are feeling better in the meanwhile. I investigeted with my Team and they assured me, that they offered to call the German police, but this was denied. My Team clearly pointed out to the guest, that he has to stay in his room, otherwise we would have clearly removed him the same evening. Since we did not hear anything from the guest anymore after he finally was in the room, we did not see to take any further actions. We have to make sure that ALL guest in our hotel are treated with respect but also with the necessary hardness if required. This was the case and my Team handled the situation absolutely in a correct way. I hope we will the pleasure of welcoming you soon again, even this was an unpleasent situation which you might still have an mind.If you have any questions, pls feel free to conatct me at any time via arndt.heitmann@hilton.com ! Thank you.Sincerely,

10/10 Excellent

matthew stash

Liked: Staff & service, amenities, property conditions & facilities
I will use this accommodations in the future for sure
Stayed 2 nights in Sep 2022
Response from Janina Banks on 11 Sept 2022
Thank you for staying with us and sharing your feedback following your stay at Hampton by Hilton Kaiserslautern.We are happy to see it was an overall enjoyable stay for you and are looking forward to welcoming you back in the near future.All the best!

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect spot in KTown
We had a great time and the staff was very friendly and helpful. Totally recommend this hotel. Rooms are a bit tight but it was great
Stayed 5 nights in Aug 2022
Response from Arndt Heitmann / General Manager on 7 Sept 2022
Dear Guest,thank you very much for your valuable feedback. This is highly appreciated.Hopefully we will have the pleasure to welcoming you back soon again.Best regards,

10/10 Excellent

Tevin

Stayed 1 night in Aug 2022
Response from Arndt Heitmann / General Manager on 4 Sept 2022
Dear guest,thank you for your kind feedback. This is much appreciated. Hopefully we will have the pleasure to welcoming you back soon again.Kindest regards,

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Aug 2022
Response from Arndt Heitmann / General Manager on 28 Aug 2022
Dear Guest,thx for your feedback. Hopefully we eill have the pleasure to welcoming you back soon again.Best regards,

10/10 Excellent

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel seems pretty new. Clean and well maintained. Air conditioning was awesome considering many German hotels don't have it. After a week traveling, was great being around so many Americans (being I'm American). Free parking was great as well.
Stayed 1 night in Aug 2022
Response from Arndt Heitmann / General Manager on 18 Aug 2022
Dear Guest, thank you very much for your valuable feedback. This is highly appreciated. We hope we will have the pleasure to welcoming you back soon again. Kindest regards,

10/10 Excellent

Daniel

Stayed 1 night in Aug 2022
Response from Arndt Heitmann / General Manager on 6 Aug 2022
Vielen Dank lieber Gast für die volle Punktzahl. Hoffentlich dürfen wir Sie bald wieder bei uns begrüßen. Herzlichst

10/10 Excellent

Richard, Boston

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk/bar staff great! Hotel is 7 months old. Well staffed. Everything new, laid out well and works. AC was awesome. We were there for a heat wave high of 36°C/97°F. Still hot at 10 pm. Outdoor parking. Restaurant Julien very close.
Stayed 1 night in Jun 2022
Response from Arndt Heitmann / General Manager on 24 Jun 2022
Dear Guest, thank you very much for your valuable and very nice geedback. We appreciate the full points given and hope to have the pleasure to welcoming you soon again in our lovely hotel. Kindest regards,

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent! Price, quality, staff, free parking, and especially breakfast. Just exactly what you want from a hotel. No headaches, exceeds expectations.
Stayed 1 night in Jun 2022
Response from Arndt Heitmann / General Manager on 13 Jun 2022
Dear Guest. thank you very much for your kind feedback. This is much appreciated. Hopefully we will have the pleasure to welcoming you soon again. Kindest regards

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
It took 4 phonecalls to finally get room service. The floor got wiped off with the same cloth the cleaning lady took for the toilet, not good at all
Stayed 8 nights in Apr 2022
Response from Arndt Heitmann / General Manager on 27 Apr 2022
Dear guest, thank you for sharing your experience with us. My sincere apologies for all inconveniences caused. Pls be assured we will take corrective actions to avoid this in the future. We hope to have the pleasure of welcoming you soon again to our hotel in the near future. Kindest regards

10/10 Excellent

ariel

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great hotel
Stayed 1 night in Apr 2022
Response from Arndt Heitmann / General Manager on 25 Apr 2022
Dear Guest, thank you for your valuable feedback. This is much appreciated. Hopefully we will have the pleasure to welcoming you soon again. Kindest regards

10/10 Excellent

Brooke

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Arndt Heitmann / General Manager on 19 Apr 2022
Dear Guest, thank you for your response. We are very glad to see, that you enjoyed your stay. Hopefully we will have the pleasure to welcoming you soon again. Kindest regards,

4/10 Poor

Sean, Evans Mills

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I enjoy staying at this hotel, very convenient. I stayed the other day, room service busts into my room 10am when checkout is at noon. Very disappointed. After a Long Night of enjoying the night life nobody wants to be waken up 2 hours before checkout.
Stayed 1 night in Mar 2022
Response from Janina Banks on 29 Mar 2022
Dear Sean, Thank you again for staying with us and sharing your feedback. We are happy to read you enjoy our accommodations. As discussed once brought to our attention; we have taken immidiate internal action to preven discturbance prior to check out time from reoccuring. We hope to welcome you back soon! All the best!

10/10 Excellent

Ken

Stayed 1 night in Feb 2022
Response from Arndt Heitmann / General Manager on 28 Feb 2022
Dear Guest, thank you very much for your valuable feedback. This is much appreciated. Hopefully we will have the pleasure to welcoming you soon again. Best regards,

10/10 Excellent

Kardawnzelle

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very clean and close to the Ramstein Air Base. The staff was very helpful and friendly. I will definitely stay again.
Stayed 1 night in Feb 2022
Response from Arndt Heitmann / General Manager on 21 Feb 2022
Dear Guest, thank you very much for the max. of points. Glad to see you enjoyed your stay. Hopefully we will have the pleasure to welcoming you soon again. With best regards from the entire HbH Kl Team.

10/10 Excellent

Matthew

Stayed 2 nights in Feb 2022
Response from Arndt Heitmann / General Manager on 21 Feb 2022
Danke für die volle Punktzahl. Hoffentlich dürfen wir Sie bald wieder begrüßen. Mit besten Grüßen vom gesamten Team des HbH KL.

8/10 Good

Jamail

Stayed 1 night in Dec 2021

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant next door was great!
Stayed 1 night in Dec 2021
Response from Arndt Heitmann / General Manager on 4 Jan 2022
Thank you very much for your great feedback. Hopefully we will have the pleasure to welcoming you soon again. Please stay safe und best regards from K-town. Your Team of the Hampton by Hilton KL

10/10 Excellent

Sharod

Stayed 1 night in Dec 2021

10/10 Excellent

Selina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Dec 2021
Response from Arndt Heitmann / General Manager on 21 Dec 2021
Vielen Dank für Ihren Besuch. Hoffentlich dürfen wir Sie bald wieder begrüßen. Beste Grüße aus KL

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Staff was very helpful and friendly. The room was super comfy. Will definitely be coming back.
Stayed 1 night in Dec 2021
Response from Arndt Heitmann / General Manager on 21 Dec 2021
Thank you very much. Hopefully we will have the pleasure to welcoming you back again soon. Best regards from K'town.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
New, clean and friendly
Stayed 2 nights in Nov 2021
Response from Arndt Heitmann / General Manager on 21 Nov 2021
Dear Guest, thank you very much for your feedback. Much appreciated. Hopefully we will have the pleasure to welcoming you soon again. Best regards

10/10 Excellent

william

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to stay in Kaiserslautern
Very quick and painless check-in. Facility is well maintained and COVID measures in place. Bar appeared to be well attended and breakfast was very good. Location is very convienent as there are many stores and restaurants in the area. Downtown is about a 7-9 minute walk. Plenty of free parking on site.
Stayed 3 nights in Nov 2021
Response from Arndt Heitmann / General Manager on 13 Nov 2021
Dear Guest, thank you for your nice and valuable comment. Much appreciated. Hopefully we will have the pleasure to welcoming you soon again. Best regards from Kaiserslautern

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific hotel
This is s terrific hotel. New and very fresh and clean. Very nice staff. Amazing buffet breakfast included, with many choices and daily variations. I travel to Kaiserslautern frequently and will always stay here from now on.
Stayed 17 nights in Oct 2021
Response from Arndt Heitmann / General Manager on 27 Oct 2021
Dear Lynn, thank you very much for your nice comment. This is much appreciated. Hopefully we will have the pleasure to welcoming you back again soon. Best regards,

10/10 Excellent

Michael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Business
Great
Stayed 12 nights in Sep 2021
Response from Arndt Heitmann / General Manager on 23 Sept 2021
Vielen Dank für die volle Punktzahl. Hoffentlich dürfen wir Sie bald wieder bei und begrüßen ? Wir freuen uns darauf. Beste Grüße vom Team HbH KL

10/10 Excellent

Marco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Rooms are very nice. Good toilet and shower space. Just perfect!
Stayed 1 night in Sep 2021
Response from Arndt Heitmann / General Manager on 8 Sept 2021
Thank you so much dear Guest. We appreciate your positive feedback and hope to welcoming you soon again. Best regards from HbH KL

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Arndt Heitmann / General Manager on 8 Sept 2021
Vielen Dank lieber Gast für die volle Punktzahl. Wir freuen uns sehr darüber und hoffen Sie bald wieder bei uns begrüßen zu dürfen. Mit besten Grüßen

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Hotel feels brand new. Rooms are light and spacious. Staff excellent on check in and throughout stay. Breakfast was included and pretty good with free on site parking.
Stayed 1 night in Aug 2021
Response from Arndt Heitmann / General Manager on 18 Aug 2021
Dear Guest , thank you so much for your valuable feedback. Good to see, that you enjoyed your stay. Hopefully we'll have the pleasure to welcoming you soon again. Best regards

10/10 Excellent

Colten

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
The room was very clean and check in with super efficient and maximized Covid mitigation measures.
Stayed 1 night in Aug 2021
Response from Arndt Heitmann / General Manager on 16 Aug 2021
Dear Guest, thank you for your valuable feedback. This is much appreciated. Glad to see, that you enjoyed your stay. We very much hope to welcoming you soon again. Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the front desk was very friendly and helpful.
Stayed 11 nights in Jun 2021
Response from Arndt Heitmann / General Manager on 13 Jul 2021
Dear Guest, thank you very much for your feedback. This is much appreciated. We hope to welcoming you soon again. Best regards