Kanattagoda Hotel Guide - Hotels with Spa in Kanattagoda, Tangalle

"The facilities and staff are very good. The food is below par. Food that is to be served hot were served lukewarm. By the time, I walked back to my table from the buffet line, the items were cold. Imagine cold "kirihodi" on String Hoppers or cold scrambled eggs on toast :-) The food that was to be served cold were at room temperature. Not what you expected from a 5-star. The selections were poor. Not much grilled meats/fish. Crab the size of a large shrimp. Remember seeing larger crabs in the paddyfields :-) Thai green curry that had absolutely no vegetables - just small shrimp floating in a green food colored gravy. The so-called Papaya Juice was nothing more than watered down iced washing of a papaya slice! Worst, no coffee after dinner. On top of all this the food is highly over priced. A terrible value! One afternoon at the pool side bar, they wanted a Rs. 1400 for a cup of "kade" tea. What are they making this stuff of - gold? Some of the staff seems clueless of what they are selling. Example, by the pool side on a hot afternoon, we asked for the price a ice-cream bar. The guy had no idea but guessed it was Rs. 4000. The actual price after another guy checked on his POS, was Rs. 600. The first guy should not be a server! We will not be back! They are missing the mark big time! Hope the management take the feedback and improve their offerings. What a shame, afterall they have fantastic facilities and most staff are very good!"

"Yes to all. breakfast and restaurant staff were excellent"

"Talalla Retreat is marketed as a serene oceanfront wellness escape. Unfortunately, my experience did not align with that image. I prepaid for a Sea View Category Room. Upon arrival, I was shown to a room in a separate “new” building far from the sea, facing jungle greenery with a shared balcony. It did not reflect what most guests would reasonably expect from a sea view booking. When I raised this immediately, I was told there were no alternatives available. The options were to accept the room, move after two days to a non-AC open-air room, or cancel with a 20% late cancellation fee. After lengthy discussions, I chose not to stay. The main payment was refunded, but the cancellation fee was retained. The overall atmosphere felt commercial rather than retreat-like. Meals were buffet-only and did not appear particularly appetising. Some areas lacked the level of cleanliness and maintenance one would expect from a wellness-focused property. Staff were polite but inflexible, and the resolution process felt policy-driven rather than guest-centred. If you are attending a structured retreat and prioritise location over accommodation standards, it may suit you. However, if booking independently based on the marketing imagery, clarify the exact room location and view in advance. The natural setting is beautiful — the operational experience needs refinement."