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Reviews of Kauai Shores Hotel

3.5 out of 5
Kauai Shores Hotel
420 Papaloa Rd, Kapaa, HI

Reviews

9.0

Wonderful

Rating 10 - Excellent. 682 out of 1046 reviews" "
Rating 8 - Good. 251 out of 1046 reviews" "
Rating 6 - Okay. 79 out of 1046 reviews" "
Rating 4 - Poor. 18 out of 1046 reviews" "
Rating 2 - Terrible. 16 out of 1046 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Ananbel

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The property was nice. The larger buildings are very loud; much better after we changed rooms. The parking is terrible!
Stayed 7 nights in Apr 2024

10/10 Excellent

Duane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place. They are upgrading so a lot of construction.
Stayed 1 night in Apr 2024
Response from Customer Satisfaction Team on 2 May 2024
Mahalo for your feedback! We are happy that you enjoyed your stay and we do hope to have the renovations completed real soon!

10/10 Excellent

Tanya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, good location, friendly staff. Close to shopping , nice walking trails , bikes for guests use.
Stayed 4 nights in Apr 2024
Response from Customer Satisfaction Team on 2 May 2024
Mahalo for your positive review! We hope to welcome you back again on your next visit to Kauai!

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great here. The staff was super friendly and the evening was a delight with live music near the bar area
Stayed 2 nights in Apr 2024
Response from Customer Satisfaction Team on 30 Apr 2024
Mahalo for your kind review! We are happy to read that you had an excellent stay and we hope to welcome you back again in the future.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to walking and the bed was a dream
Stayed 1 night in Apr 2024
Response from Customer Satisfaction Team on 29 Apr 2024
Mahalo for your feedback! We are delighted that you enjoyed it and we hope to welcome you back again in the future!

8/10 Good

Beatrice

Travelled with partner
Liked: Cleanliness, staff & service
Stayed one night between timeshares. We have done this before. This time we were upgraded to a kitchenette which was newly renovated. One of the buildings is currently undergoing renovations which were much needed as we have stayed there before. KSH has an excellent location on the beach and the Lava Lava restaurant has a wonderful atmosphere. Sadly, the prices have soared in the last couple of years. Still a go to place for us on Kauai.
Stayed 1 night in Apr 2024
Response from Customer Satisfaction Team on 29 Apr 2024
Thank you for sharing your feedback with us! We are happy that you enjoyed your stay with us and have joined us for your Kauai visits. We hope to continue to welcome you and hope you return again soon!

10/10 Excellent

Alexandria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay! Staff were friendly, property was well kept and clean. Can’t wait to go back!
Stayed 2 nights in Apr 2024
Response from Customer Satisfaction Team on 29 Apr 2024
Mahalo for your feedback! We are delighted that you enjoyed it and we hope to welcome you back again in the future!

10/10 Excellent

Randall Kalani Apilando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place friendly staff
Stayed 2 nights in Feb 2024
Response from Dale on 25 Apr 2024
Mahalo! We appreciate your positive feedback.

8/10 Good

Pujiang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the wines for welcomes
Stayed 1 night in Apr 2024
Response from Dale on 25 Apr 2024
Mahalo! We appreciate your positive feedback.

10/10 Excellent

Jeremy, Centennial

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely remodeled. Great staff.
Stayed 4 nights in Apr 2024
Response from Customer Service Team on 23 Apr 2024
Mahalo!

10/10 Excellent

Samual

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good place to stay parking was a little dicey sometimes but we always found somewhere to park. Bikes are included with the stay which was nice their is a bike path you can take to other beaches staff are super friendly and it was easy to get anywhere on the island
Stayed 7 nights in Apr 2024
Response from Customer Satisfaction Team on 18 Apr 2024
Mahalo for your feedback! We are happy to read that you enjoyed your stay with us and especially loved the bike rentals! We hope to welcome you back again in the future!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
This property is centrally located so it was a great location for us to explore the island. The restaurant was very good. Even though the property has a few buildings that are currently being renovated I was not disturbed by construction noise.
Stayed 5 nights in Apr 2024
Response from Customer Satisfaction Team on 18 Apr 2024
Mahalo for your feedback! We are so happy that you enjoyed our beautiful location and that the renovations were not disruptive! We hope to welcome you back again in the future!

8/10 Good

Conrad

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
The staff were friendly and incredibly helpful. The rooms were nice. Construction was happening the entire time on one of the buildings and it kind of brought down the vacation vibe
Stayed 6 nights in Apr 2024
Response from Customer Satisfaction Team on 15 Apr 2024
Mahalo for your positive review! We are happy that our staff and service was great and that you enjoyed your room. We hope to have renovations concluded very soon! Mahalo for being our guest and we hope to have the pleasure of hosting you again in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable and clean accommodation
Stayed 8 nights in Apr 2024
Response from Customer Satisfaction Team on 15 Apr 2024
Mahalo for your kind review! We hope to have the pleasure of hosting you again in the future.

10/10 Excellent

Lauren

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very nice grounds
Stayed 1 night in Apr 2024
Response from Customer Satisfaction Team on 15 Apr 2024
Mahalo for your feedback! We are happy that you enjoyed your stay with us and we hope to welcome you back again in the future.

10/10 Excellent

jane

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large lovely unit. Easily accommodated two grandchildren and mom and dad in one bedroom, grandparents in the other large bedroom. Beautiful grounds, grandkids loved the pool and beach and was very convenient having a grocery store across the street. Easy access to both north and south ends Kauai. Would definitely stay here again.
Stayed 7 nights in Apr 2024
Response from Customer Satisfaction Team on 18 Apr 2024
Mahalo for your feedback! We are delighted to read that your family was comfortable on your trip. We hope that everyone had a lovely time in Kapaʻa and will join us again in the future!

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only question is if the waves are calmer on the beach when the winds we experienced are minimal. Winds made the water and waves rough for swimmers
Stayed 2 nights in Apr 2024
Response from Dale on 12 Apr 2024
Mahalo! We appreciate your positive feedback. When the winds are calm the swim is nice.

10/10 Excellent

Marie Danrochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Customer Satisfaction Team on 10 Apr 2024
Mahalo for your feedback!

10/10 Excellent

Gregory

Stayed 2 nights in Apr 2024
Response from Customer Satisfaction Team on 29 Apr 2024
Mahalo for your feedback!

10/10 Excellent

Brandon, Santa Monica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the complimentary yoga on the beach was a huge plus. this is the best resort in the area we walked to the others and definitely prefer this one. the bar is superior and the live music was great. our unit had a kitchenette to save on eating out too much. strongly recommend.
Stayed 8 nights in Mar 2024
Response from Customer Satisfaction Team on 9 Apr 2024
Mahalo for your feedback! We are delighted that you enjoyed our yoga classes and live music! We hope to welcome you back again in the future!

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable room
Stayed 6 nights in Mar 2024
Response from Customer Satisfaction Team on 9 Apr 2024
Mahalo for your kind review! We hope to welcome you back again in the future!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, clean and fun decor! Staff was friendly and helpful. Would stay again!
Stayed 1 night in Mar 2024
Response from Dale on 5 Apr 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!

8/10 Good

Elissa

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
I love the vintage vibe! The pool was great and the rooms were uniquely designed.
Stayed 1 night in Mar 2024
Response from Dale on 5 Apr 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!

10/10 Excellent

Molly

Stayed 1 night in Apr 2024
Response from Dale on 25 Apr 2024
Mahalo! We appreciate your positive feedback.

10/10 Excellent

CHRISTINE, miramar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cutest renovated hotel! Felt like if you walked in to a 1960’s hotel. Novela and Del made check in so nice, I felt like family. Had a 15 minute conversation with them. Having free valet is great. Restaurant food and views are awesome. Beach is a bit too wild to get in there but you can’t beat the view and the nightly singers are awesome!
Stayed 3 nights in Mar 2024
Response from Dale on 4 Apr 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!

6/10 Okay

Gina

Liked: Cleanliness, staff & service
It’s a motel setting and the property description should accurately describe it. The pictures are misleading. The rooms are very small, barely large enough for 2 ppl. We only stayed one night. I couldn’t imagine staying longer with 4 of us. The staff were very friendly. Everyone is nice in Hawaii.
Stayed 1 night in Apr 2024
Response from Dale on 4 Apr 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, and we hope that you had a beautiful time on the island.

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
It was all good but the parking. The spaces have 4 inches per side. The lot is small forcing you to use valet, but it is only the cost of tips and was fine.
Stayed 3 nights in Mar 2024
Response from Customer Satisfaction Team on 1 Apr 2024
Mahalo for your feedback! We are sorry that parking was tight at times! We hope that you had a lovely stay and will join us again on your next visit to Kauai.

10/10 Excellent

Emily Von

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I went here on our honeymoon, and we absolutely love it! The beach access was so fun, the vibe was very chill, good for families, and people who want just a calm island vacation. The pool is great, the rooms were great, we loved it!
Stayed 3 nights in Mar 2024
Response from Customer Satisfaction Team on 1 Apr 2024
Mahalo for your feedback! We are delighted that you had a wonderful honeymoon with us. We hope to welcome you back again in the future!

10/10 Excellent

Jodie, Danbury

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located on the beach and the staff is awesome 😎
Stayed 3 nights in Mar 2024
Response from Customer Satisfaction Team on 1 Apr 2024
Mahalo for your feedback! We are delighted that you enjoyed your stay and we hope to welcome you back again in the future!

10/10 Excellent

william Colby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff
Stayed 6 nights in Mar 2024
Response from Customer Satisfaction Team on 1 Apr 2024
Mahalo for sharing your positive review! We are happy that you enjoyed our service and we hope to welcome you back again real soon!

10/10 Excellent

Daniel L, West Linn

Stayed 7 nights in Mar 2024
Response from Customer Satisfaction Team on 18 Apr 2024
Mahalo for your feedback!

10/10 Excellent

Irena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a well maintained property in the area. The staff are welcoming and pleasant. The only downside is that you might have trouble with finding parking at times. The parking lot fills up, especially with the fact that the property shares it with a restaurant.
Stayed 6 nights in Mar 2024
Response from Customer Satisfaction Team on 28 Mar 2024
Mahalo for your feedback! We are happy to read that you enjoyed your stay and we hope to welcome you back again in the future.

10/10 Excellent

Stephen

Stayed 2 nights in Mar 2024
Response from Customer Satisfaction Team on 18 Apr 2024
Mahalo for your feedback!

10/10 Excellent

Monica

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this place only inconvenience was tiny parking but they also offer free valet. Great place to stay old Hawaii feels and super close to coconut marketplace!
Stayed 4 nights in Mar 2024
Response from Dale on 27 Mar 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

10/10 Excellent

adrienne, Dearborn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place is perfect. The vibe, the food, the staff. Perfect place for a sunrise!! We stayed a couple nights as a starting place after a long travel day and were sad to leave. Would stay again in a heart beat!!
Stayed 2 nights in Mar 2024
Response from Customer Satisfaction Team on 28 Mar 2024
Thank you for sharing your positive review! We are so happy to read that you enjoyed your stay and we hope to welcome you back again on your next visit to Kauai!

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 6 nights in Mar 2024
Response from Customer Satisfaction Team on 26 Mar 2024
Mahalo for your kind review! We hope to welcome you back again in the future!

8/10 Good

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that the Lava Lava Club Restaurant was the dining option. The food, service, and atmosphere was amazing! The room was spacious and clean. The only downside was that the walls were thin and you could easily hear noise in the hallway from the bedroom.
Stayed 2 nights in Mar 2024
Response from Dale on 22 Mar 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service
Great location for exploring the island to the North and South.
Stayed 2 nights in Mar 2024
Response from Dale on 21 Mar 2024
Mahalo! We appreciate your valuable feedback.

10/10 Excellent

Brian

Stayed 6 nights in Mar 2024
Response from Customer Satisfaction Team on 9 Apr 2024
Mahalo for your feedback!

6/10 Okay

Erin, Manhattan Beach

Stayed 1 night in Mar 2024
Response from Customer Satisfaction Team on 9 Apr 2024
Mahalo for your feedback!

10/10 Excellent

Wendy

Travelled with family
Everyone we had contact with was so Helmand friendly
Stayed 7 nights in Mar 2024
Response from Dale on 19 Mar 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!

8/10 Good

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff are extremely friendly and helpful
Stayed 2 nights in Mar 2024
Response from Dale on 15 Mar 2024
Mahalo! We appreciate your valuable feedback.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities
Paula at the front desk was wonderful! Guest rooms are a bit dated especially the bathrooms.
Stayed 1 night in Mar 2024
Response from Dale on 14 Mar 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great, very friendly, and they tend to all of your needs to make your stay. Very convenient stress-free would definitely recommend this property. The rooms are clean Very convenient. Hotels next to great shops and great food. I’ll be back for sure. :)
Stayed 1 night in Mar 2024
Response from Dale on 14 Mar 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second stay here. Great hospitality
Stayed 1 night in Mar 2024
Response from Customer Satisfaction Team on 13 Mar 2024
Mahalo for your feedback and for being a loyal guest to our hotel! We are so happy that you enjoyed your return visit! We hope to welcome you again in the future.

10/10 Excellent

Bret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and beautiful property.
Stayed 7 nights in Mar 2024
Response from Customer Satisfaction Team on 13 Mar 2024
Mahalo for your kind review! We hope to welcome you back again on your next visit to Kauai.

10/10 Excellent

Antoinette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, will come back again
Stayed 3 nights in Mar 2024
Response from Dale on 12 Mar 2024
We are delighted that you enjoyed it and we hope to welcome you back again in the future!

8/10 Good

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay and great location.
Stayed 2 nights in Mar 2024
Response from Customer Satisfaction Team on 7 Mar 2024
Mahalo for your feedback! We are happy that you had a wonderful stay and we hope to welcome you back again in the future.

8/10 Good

Maria Tricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location. Check in was ok didn’t reiterate the what hotel has to offer like bike, yoga and etc. Some front desk staff friendly and helpful others aren’t. Close to everything. Room was ok little older, bathroom was ok, I tried to not have the room cleaned as frequently as possible however it was thoroughly cleaned. Lava lava Beach club was good … Hit and Miss on the server though… some helpful some not… Host was great… Live Band was nice. If we wanted to book again it’s because of the location and yoga. Anya was awesome.
Response from Dale on 5 Mar 2024
Mahalo! We appreciate your valuable feedback. We will be reviewing your concerns so we can give our guests the best service, we hope that you had a beautiful time on the island and will keep us in mind on your next trip.

10/10 Excellent

Dominic-Didier

Liked: Cleanliness, staff & service, property conditions & facilities
Great property with nice beach !
Stayed 2 nights in Feb 2024
Response from Dale on 5 Mar 2024
Mahalo! We appreciate your positive feedback.