Hersonissos Hotel Guide - Karfi hotels in Hersonissos, Greece.

"Location & service."

"Amazing family resort"

"Stayed as a family of 4 for 9 days in mid August 2025, 2 adults and 2 children. Positives: Remote hill top location in Old Town Malia (10/10). Villas with private 10m to 15m length pools (10/10). Overall the teams were very helpful and did their best to support. Amazing views of Malia from your balcony from the hill top location (10/10). Notable mentions; Alexia at the front desk, New lady in the restaurant from Romania, Male supervisor / manager who helped us after we got locked out of the villa with 2 keys at night. Private pool chemical level being checked. Met the new owner at dinner whilst the teams were stressfully trying to work out our bill for a new menu and he said he his aware of what they need to improve on and service is not were he wants it to be. Negatives: Attention to detail I.e. 1 bed was missing its top cover for the first 3 nights. Very easy to lock yourself out of the villa because of the safety feature on the doors. Service in the restaurant needs to be improved / missed opportunity from the hotel due to isolated location. Catering options are very limited / Menu cards are confusing / Not clear what you have ordered and what you are paying for. Nightly disturbances from staffing quarters into the early morning (stayed in villa 407). No locks on the bathroom or toilet doors. Hot water in the tap & shower is extremely boiling hot. Toilet / Shower room on the lower floor in the 2 bedroom villas should have a solid divider as water gets everywhere."

"Amazing accom and lovely hosts, felt very welcoming. Lovely view"

"Nice facility and very friendly reception and bar staff however, dim/no lighting especially in bathroom had to use our phone torches, rock solid beds, limited utensils with no soap or sponge to wash up so lack of cleanliness aswell as only changing sheets and towels once during a 7 nights stay. Overall you get what you pay for."

"What a nice family run Hotel. From reception staff to cleaners and bar staff. Keep doing the good job. Kostas "

"Friendly staff, spacious rooms, clean pool, nice view and good breakfast"