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Reviews of Karlsbad Grande Madonna

4 out of 5
Karlsbad Grande Madonna
Moravská 2093/2A, Karlovy Vary, CZECH REPUBLIC

Reviews

8.6

Excellent

Rating 10 - Excellent. 11 out of 17 reviews" "
Rating 8 - Good. 2 out of 17 reviews" "
Rating 6 - Okay. 2 out of 17 reviews" "
Rating 4 - Poor. 2 out of 17 reviews" "
Rating 2 - Terrible. 0 out of 17 reviews" "

9.6/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Kevin, worcester

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of our favorite stays during our recent vacation. We did the Wellness Package and enjoyed dinner and two spa therapies. I want to thank Renata Masatova for coordinating Xenon Therapy for my wife and I. We did three sessions and was the most enjoyable thing we have ever done. We feel awesome and look forward to returning. The hotel was very clean and comfortable. The dinner and breakfast was very tasty. Natalia was very kind during our check in and provided great customer service.
Stayed 1 night in Jun 2022
Response from Jan on 14 Jun 2022
Thank you very much for your nice review and we look forward to your next visit to our hotel. Jan

6/10 Okay

Tom, London

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Great location easy walking access to centre. Room was clean. Service was lacking, Spa not very friendly nor English spoken in SPA. They give us bed sheets instead of towels for jacuzzi, told me to go to my room and bring my shower towel... We only had one each and did not want to dirty it in the spa, would like to keep it fresh for our shower. For a 4 * hotel not acceptable. The hotel seems focused on catering to Russian clients, which is understandable but even as we where next in line for reception priority was given to Russian speakers. However service has this Eastern European soviet style, not very friendly nor do they go out of their way, maybe their clientele is used to this and willing to overlook. Absolutely no precautions taken for the Covid19 situation except a alcohol gel at reception. No plastic barrier at reception, no face masks, no social distance. Breakfast again self service buffet, waiters with no mask no gloves, absolutely no minimum mitigation measures taking Covid19 situation as an international hotel. I understand Czech Republic currently has low levels but need to consider this is an international hotel with people arriving from all over Europe some with high epidemic locations in this new day an age I just did not feel comfortable that no basic mitigation measures were in place like other hotels. All in all would try another hotel next time.
Stayed 1 night in Jul 2020

10/10 Excellent

Zhanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2018

10/10 Excellent

Aka, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel, nice treatments
We're satisfied with services and treatments, doctor was amazing and high experienced. Thanks lot Aura!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice
The hotel is very well located. Very close to the last stop of bus no.2. And very close to the springs. The service there was very good and staff were very friendly. Overall, it's a pleasant stay.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

4/10 Poor

Steve

Travelled with family and small children
Liked: Cleanliness
Leider wurden wir nicht wie gebucht im Hotel untergebracht, sondern in einem Apartment im Haus Festival. Es wurde uns nur grob gesagt wo dieses zu finden ist und wir mussten länger suchen. Zur Unterkunft führten viele Treppenstufen. Im Apartment waren nur 2 kleine Decken für 4 Leute vorhanden und erst nach dem 4. Mal ansprechen an der Rezeption wurde uns am 2. Tag Bezüge hingelegt, welche wir dann selber beziehen mussten. Leider war es kein Wellness-Erlebnis, wenn man für die Anwendungen und Frühstück sowie Abendbrot immer in das Hotel laufen musste und zurück. Wir baten um ein Zimmer im Hotel, da wir 2 kleine Kinder dabei hatten und ich schwanger bin. Es wurde nicht darauf eingegangen. Die Kommunikation war sehr schwierig, Deutsch und Englisch wurde nicht verstanden. Wir mussten über Handyübersetzung kommunizieren. Das Frühstücksbuffet war okay, manche Sachen wurden nicht aufgefüllt, man stande lange an der Kaffeemaschine an und es fehlte Geschirr, auf welches man ein Stück warten musste. Das Abendessen war am ersten Abend okay, das Schnitzel am zweiten Abend war total verbraten. Die Kinder haben keine Wellnessanwendungen bekommen, obwohl diese bezahlt waren, die Mitarbeiter waren nett aber die Betreuung chaotisch. Wir standen oft im Wellnessbereich wie bestellt und nicht abgeholt. Der einzige Pluspunkt war die phänomenale Aussicht aus dem Apartment und die Lage zur Innenstadt. Leider viel Geld bezahlt für kein Wellnessfeeling.
Stayed 2 nights in Mar 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Jan on 12 Oct 2022
Thank you very much. Jan

4/10 Poor

LM

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Es ist ein schönes Hotel und auch die Zimmer sind groß und geräumig. Ich war total enttäuscht was den Spa Bereich angeht. Die Sauna wird an fest vorgeschriebenen Zeiten angemacht. Leider gibt es auch kein Pool nur einen großen Whirlpool.
Stayed 4 nights in Dec 2019

8/10 Good

Roland, Hässleholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Själva hotellet med personal, rum, frukost och läge har varit helt fantastiskt. - Stort minus var parkering i synnerhet för motorcykel. Både tillfart och själva parkering lutar mycket- mycket kraftigt. Beläggning dålig kullersten. Park. avgift kändes också dyrt. 15€\ natt även för mc. Men annars förövrigt kan varmt rekommenderas.
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Очень уютный отель, расположенный в центре Карловых Вар. Персонал вежливый и отзывчивый. Завтраки очень вкусные. Обстановка холлов роскошная, очень много антиквариата и картин.
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

10/10 Excellent

Pavel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Отель выбрали случайно, в Карловых Варах уже бывал
Красивый отель, отличное расположение рядом с источниками. Прекрасное обслуживание в спа, хороший шведский стол. Красивый интерьер отеля и номеров. Можно рекомендовать друзьям и знакомым.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Geanken für jeden
Das Hotelzimmer war super, auch das WLAN war hervorragend. Der Service des Personal lies zu wünschen übrig. Keine Motivation, keine Freundlichkeit. Das Essen war ein Katastrophe (Halbpension). Das Wellness-Paket war gut

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Smukke hyggeligt hotel med super SPA
Vi havde ophold 6 dage med alt inklusiv med spa pakke. Mad var meget delicious,vildt, kanin, laks, forskellige salater og snacks.Spa pakke inkluderer 18 procedurer per 7 dage og lægens konsultation. Vi kunne godt lide de alt! især personale:)