Karnaval Park

We booked a family stay at the hotel but due to a last minute issue that denied the family boarding, we had to cancel our stay literally a few hours before we were supposed to arrive. We contacted the hotel as sson as we could and even though they were not obliged to refund our money, they did so in full and without any delay or fuss. These days this represents exceptional customer service and we are grateful to the Kremlin Palace for stepping up when our family holiday was ruined at the last minute.

Odalar temiz, yemekler genel olarak taze ve güzeldi. tüm alanlarda personeller ilgiliydi.

The stay was exceptional. Everything was clean and the staff were very friendly. The food choices are overwhelmingly good and the entertainment team made the stay better. Big thanks for Onur in reception for his hospitality and his professional attitude.