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Reviews of Andaman Cannacia Resort & Spa

4.5 out of 5
Andaman Cannacia Resort & Spa
212 Kok Tanod Rd, Kata Beach, Muang, Karon, Phuket

Reviews

8.0

Very good

Rating 10 - Excellent. 141 out of 394 reviews" "
Rating 8 - Good. 152 out of 394 reviews" "
Rating 6 - Okay. 67 out of 394 reviews" "
Rating 4 - Poor. 24 out of 394 reviews" "
Rating 2 - Terrible. 10 out of 394 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Robby

Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View cleanliness great service amazing view
Stayed 2 nights in Apr 2024

8/10 Good

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay after my sister recommended it as she came around 7 years ago. Great views, staff are very friendly and helpful. Room was always clean. Couldn’t complain about anything. Excellent all round. Thank you!! P.S get a ped if you want to see Phuket properly.
Stayed 7 nights in Apr 2024

10/10 Excellent

Jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing, the staff are so lovely and welcoming. The swimming pool overlooks the beach, offering incredible views. There is also a shuttle every hour to take you down to the beach so you don't have to walk the steep hill. The rooms are spacious and clean. Absolutely loved this resort so much, We didn't leave it for the first day!
Stayed 2 nights in Mar 2024

10/10 Excellent

Patrick

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view over Kata Beach. Located on a hill with a good pool area and beach in walking distance. Very polite and helpful staff, rooms and hotel always clean. We had a great time and consider to be back soon.

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view of beach, water, and Great Pool!
Stayed 1 night in Feb 2024

10/10 Excellent

Nicholas

Stayed 5 nights in Jan 2024

6/10 Okay

Bronwyn

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Bathrooms were dirty and there was a terrible septic smell. The hotel is tired and needs a make over. NOT 4 star at all
Stayed 9 nights in Jan 2024

6/10 Okay

PASCAL

Stayed 6 nights in Dec 2023

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 3 nights in Nov 2023

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located close to Kata's main street, although on a very steep short stretch of hill. The hill is walkable as long as you're reasonably healthy and not wearing flip flops. Alternatively the hotel provided a shuttle service to the beach. The hotel is tastefully decorated, with a luxurious reception area to welcome you. The outside areas are spacious and thoughtfully designed, especially around the triple pool area.The beach vista with stunning views over Kata beach is very beautiful and a major reason to choose this hotel. We were lucky to be upgraded to a suite which had a large balcony area with an outside jacuzzi. The upgrade was the icing on the cake for us. It truly enhanced our amazing experience at this stylish hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Adam

Stayed 3 nights in Oct 2023

8/10 Good

Nur Amirah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023

10/10 Excellent

Seihak

Stayed 4 nights in Oct 2023

8/10 Good

Claire

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The pros: friendly staff and great views, nice pool The cons: floors need proper clean in units, no shampoo or conditioner for guests, restaurant food not up to standard of hotel, had one breakfast and one dinner over a week, both poor Would possibly stay again.
Stayed 7 nights in Aug 2023

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hospitality
Overall a great stay and exceptional staff. Treatment of me and my family was outstanding, true hospitality. Special mention to Chilean who helped me track down my lost laundry after I had left the hotel, truly went beyond the call of duty. Only recommendation I would give is to get a good chef in the restaurant. It’s not easy to go elsewhere without a taxi for dinner so it would have been nice to eat in the hotel more but the food wasn’t really as good as it could be. A new chef and this place is near perfect :)
Stayed 4 nights in May 2023

10/10 Excellent

Ladda

Stayed 5 nights in May 2023

6/10 Okay

Jin Yul

Stayed 8 nights in Apr 2023

8/10 Good

Julia

Stayed 4 nights in Apr 2023

8/10 Good

Marco

Stayed 3 nights in Apr 2023

10/10 Excellent

Haewon

Stayed 4 nights in Apr 2023

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved our stay here! 10/10 recommend
Absolutely loved this hotel!!! Great location, super close to the beach. We stayed here for 3 nights and wished we stayed here longer! Go to Kata Noi beach. The staff was super friendly, we loved them. Food at the resort is great! 10/10 recommend
Stayed 3 nights in Feb 2023

8/10 Good

Anders

Stayed 3 nights in Mar 2023

8/10 Good

ben

Stayed 5 nights in Mar 2023

6/10 Okay

Jessie LC

Travelled with family
Liked: Amenities
Nice "thai style" building with great view of the andaman sea from the swimming pool area - so this worth the 4 stars However our room condition was not even a 3 stars standard - a bathtub that doesn't serve the purpose i.e drain stopper not working, shower has low water pressure, peeling paints toilet, leaking aircond, ridiculously small tv (apprx 26inch) for a deluxe room. Dont think it's worth spending the extra budget to stay here just for the view
Stayed 1 night in Mar 2023

10/10 Excellent

Prasanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are nice, great location, beautiful place..I loved it.
Stayed 5 nights in Mar 2023

10/10 Excellent

Tina mindedted

Stayed 2 nights in Feb 2023

8/10 Good

Svein

Stayed 3 nights in Feb 2023

2/10 Terrible

Hitoshi

Stayed 3 nights in Feb 2023

10/10 Excellent

Catherine

Liked: Cleanliness
Beautiful hotel with fabulous view of Kata Beach. Spotlessly clean, large comfortable rooms and lovely staff. 5 minutes walk to Kata Beach, a bit steep on the way back but plenty of taxis or free hotel shuttle bus. Would definitely recommend.
Stayed 9 nights in Feb 2023

8/10 Good

Gillian

Stayed 4 nights in Jan 2023

6/10 Okay

Markus

Travelled with family
Liked: Amenities
Disliked: Cleanliness
Nice pool area and view of the bay. Cleanliness is soso, staff are underpaid immigrants who look unhappy and mostly forgot how to smile. Some staff are super helpful, some just standing around asking for room number (for breakfast) but not trying to be helpful. Eggs for breakfast were not comparable to the fresh ‘farm to table’ eggs we had in Laos but probably we are too spoilt. Overall a bit of a mixed experience.
Stayed 2 nights in Jan 2023

6/10 Okay

Anthony

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Great location with wonderful views from our room and the pool area. Great pool, nice and leafy area. Breakfast buffet is boring and most staff, especially reception, not very friendly. Items in room required maintenance.
Stayed 3 nights in Jan 2023

6/10 Okay

Suzanne

Travelled with family
Disliked: Amenities, property conditions & facilities
Room not ready at 4pm - was made up as a double, not a twin as requested. Whilst we were waiting at reception three separate parties asked why housekeeping hadn’t been to their rooms. Passed through restaurant on way to room where there were uncleared tables. This remained the case for the rest of the day. There were full bins that didn’t get emptied and people left stuff next to them. Not enough staff would be my assessment. The beds around the pool were rotten in parts. The pool itself was good and the views of Kata beach were beautiful. We had wanted to use the gym, but it should have been closed and removed from the list of amenities as it looked as if it had been mothballed. We didn’t end up using the equipment because we thought it looked dangerous.

6/10 Okay

Suzanne

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Lack of staff meant rooms were not cleaned, tables were not cleared and bins were not emptied. Nice view of Kata beach from pool area. Gym is a death trap.

4/10 Poor

Wilson

Disliked: Cleanliness, staff & service, property conditions & facilities
Not the best stay and would not recommend.
Would not recommend staying here. The bedding and towels were dirty on the first day when we arrived. While the reception pretends like they want to be helpful, they didnt do anything to address the problems when we advised them. It took 3 days into our stay for them to finally change the sheets after asking them on a daily basis. Housekeeping failed to provide enough towels on 2 days and everyday the new towels had some stains on them. Walls in the room have cracks and soap dispensers have green mildue. Free breakfast was fine but nothing special. Only the common area by the lobby and pools look nice and clean. Also beware that the hotel is at the top of a very steep hill...very hard to do the walk on a daily basis (and I'm fairly young). Convenient that the hotel is however close to the kata beach.
Stayed 5 nights in Dec 2022

6/10 Okay

Jessica

Disliked: Property conditions & facilities

10/10 Excellent

Zyad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay
Stayed 3 nights in Jul 2022

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury
Great pool and views
Stayed 5 nights in Nov 2021

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Staff!
At first, they had given my room away and upgraded me to the villa. The villa was nice but felt a little outdated. I asked if I could switch and they gave me the honey moon suite at no extra cost which was amazing! The staff are very kind and sweet and go above and beyond to make sure you’re comfortable. I think they were just getting back into the swing of things post-covid, but overall the experience was great! The view is awesome and the pools are nice! Theres a small hiking path that takes you to the beach or you can use the truck. I called reception from the beach and they came immediately to pick me up. To improve, I think they could use a few more staff members at the reception and on the grounds. The key cards also stopped working so maybe making sure they are working. The massage was also great! Overall, I would definitely recommend this place. Especially in the seaview suites!
Stayed 3 nights in Dec 2021

10/10 Excellent

Fredrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent view and so friendly staff
The view is stunning but the best part of this hotel is the super friendly and helpful staff. I can truly say that all of them were good!
Stayed 3 nights in Jun 2021
Response from Maneerat on 7 Jul 2021
Thank you very much for your feedback. We look forward to welcoming you back again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Feb 2020
Response from The Hotel Management on 13 Mar 2020
Thank you very much for your feedback.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
best hotel ive stayed at, honeymoon suite was on point and the staff really made the place feel homely.
Stayed 4 nights in Feb 2020
Response from The Hotel Management on 29 Feb 2020
Thank you very much for your feedback. We hope that we'll have a chance to welcome you again soon.

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Would not rave about hotel stay Very pleasant surroundings Breakfast good
Stayed 1 night in Feb 2020
Response from Management on 19 Feb 2020
Thank you for your feedback.

10/10 Excellent

Verified traveller

Stayed 9 nights in Dec 2019
Response from Management on 10 Jan 2020
Thank you very much for your feedback.

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Management on 10 Jan 2020
Thank you very much for your feedback.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and i were staying in this resort to celebrate her birthday. We were pleasantly surprised on arrival that we got such a big room on arrival. In room jacuzzi was a dream come true. Room was clean and spacious, though could be quieter with double glazed windows. We were woken up by passing traffic in the morning. Breakfast was appetizing but definitely more room for improvement in terms of selection and quality. Resort is very near Kata beach and we were provided with beach towels and carrying basket. A thoughtful gesture!
Stayed 3 nights in Nov 2019
Response from The Hotel Management. on 26 Nov 2019
Thank you very much for your feedback.

10/10 Excellent

Hekuran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing stay
This was by far one off our favourite hotels in Thailand. Highly recommend the staff are amazing! The atmosphere is just what we wanted to relax for the last couple of days. Upgraded to the Canna deluxe with a breath taking view.
Stayed 4 nights in Nov 2019
Response from The Hotel Management on 23 Nov 2019
Thank you very much for your feedback. Hope to have a chance to welcome you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Great location, with a beautiful view of Kata Beach. Resort grounds are beautiful and very well maintained.
Stayed 3 nights in Oct 2019
Response from The Hotel Management on 30 Oct 2019
Thank you very much for your feedback. We look forward to welcome you back again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel! Watch out for the hill!
Hotel was lovely and luxurious, but the only rooms worth staying in are Canna Deluxe & above as the others are in a hotel wing that stinks of a sewer (it's close to one). Staff are exceptionally helpful when you can find them. Pool service is slow. Pool pictures are misleading as there is no swim up bar anymore. Very clean place. Very relaxing stay. Food and drink is exceptional. This hotel is up a very steep hill which gives it stunning view, we only walked the hill once and stuck with tuk tuks. The free bus from reception is intermittent and goes to a scruffy place on kata beach during the day. We loved the hotel and hated the hill and how hard it was to get into town for dinner.
Stayed 5 nights in Oct 2019
Response from Andaman Cannacia Resort & spa on 18 Oct 2019
Dear Happy Guestม Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take Care.