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"The apartment was very clean. All the amenities worked as expected. The large flat screen TV was very nice. The Onsen and hot stone bath were great. "

"The staff was very friendly and helpful. The location was close and an easy walk to the shrines. The room's private bath was wonderful. The upstairs shared bath had hotter water and views of the river. The breakfast and dinners were delicious"

"Amazing old style hotel. Loved the charm. Bar was incredible and steak restaurant just down the driveway was the best ! "

"The hotel itself is very clean, updated, comfortable. The room we had was on the traditional side and was spacious with a separate bedroom with balcony with river view. Buffet dinner was delicious. Hot tubs is clean and amenities including shower head were great. Recommend to stay just one night. Because the “Kinugawa” itself is a small town and surrounded by abandoned buildings, not much to do. The check in staff didn’t let me know you needed reservation for the return taxi. I planned to grab a taxi to the train station at the check out but then, the staff told me without taxi reservation or shuttle reservation, waiting time for a taxi is around one hour. We ended up walked to the train station but missed the train and spent 5 hours waiting for the next train. I think the hotel staff should have let me know the reservation when I checked in as they knew we took a taxi to get to the hotel at check in. Lack of taxi service is understandable due to the size of town, so make sure to ask about the taxi or shuttle for your return!!! The check in staff was impersonal. The hotel seems to cater to a large group of people so if you are looking for more of traditional type of Japanese hotel service, look other hotels. But over all great hotel experience. "

"Amazing stay as always with Marriot!"

"Room little dated but extremely spacious, and very clean. Only comment is lack of USB port. Buffet was adequate but missing the ‘wow’ factor. Property was little far from train station, I think it would be much convenient if the shuttle will bring guess back to hotel instead of just one way to the train station."

"This was my 3rd time staying here, great location a few min walk from the train and bus terminal, warm comfortable rooms, friendly helpful staff, it's a shame they changed the breakfast service, the curry and rice were excellent before... I'd definitely recommend eating at yuba komachi while in Nikko, delicious chicken cutlet curry, very good price and lovely staff, 2 min walk from the hotel "

"Amazing off the beaten path hotel. Great onsen and the staff was beyond helpful and gracious. "

"Easy walking distance to the ski hill. Breakfast was good. The room was clean and staff were nice."