Kateel Hotels

"Worst rooms and poor service "

"Room and bathroom were not good. AC didn't work all through night i couldn't sleep. It is a cheap hotel with worn and teared bedding with a 4 star pricing. Treebo was constantly behind me every hour asking me to pay some portion of the total charges in advance. They threatened me every time with cancellation of my booking if money is not paid in advance which was confirmed by Expedia. I could write many stories about my experiences since booking. I was traveling with a family of 5 including senior citizens and this is a horrible experience. "

"I happened to stay in Ocean Pearl for a day in last week of December and my experience was delightful. Some delightful points: 1) Eventhough the hotel is situated on a busy junction, but rooms were very well insulated, never felt any trafic noise filtering into the room. 2) Hotel Staff was very prompt & helpful in their checkin support & during our stay. 3) Rooms were very clean & well maintained. Beddings and Toiletries were taken care. 4) Hot water was available round the clock. 5) TV channels were somewhat missing, but not a deal breaker, the issue might have been resolved if I would have brought it to notice of relevant authorities. 6) We had Breakfast included in our stay, and it was very good and wholesome. Lot many items including South Indian, North Indian, Continental menu were on offer and taste was delightful. Some Things that can be improved 1) Parking is less considering the size of hotel, most of the cars are parked within the premise of the hotel, rest have to be parked in basement, which is not that easy considering the overall size. So, one needs to park in sun or park in basement. They do provide free valet service that can assist with parking though. 2) The service at the Hotel left a lot to be desired. Service time as way to high, we got the table well in time, but the service was very slow in both the instances that we dined. "

"Big room with 2 king beds is perfect for family stays, breakfast is good and staff is courteous"

"Staff and location was good but not clean"

"Yes. "

"Very good location. Room was fantastic . Brkfast was good "

"This appeared to be the most luxurious hotel in the area. We had previously stayed at A.J. Grand and found it did not have sufficient ameneties in the room and booked at Vivanta for the second night of our stay in Mangalore. Really happy we made the switch! The lobby and restaurants were upscale. Our bedroom and bathroom were clean, modern, and had everything one would expect. There was a strange odor in our hallway when we arrived, but we did not smell it again later in the day. The area around the botel is not great. It is not suitable for walking around/exploring. You'll need to take an auto if you want to get out. "

"Staying here has been the worst experience, forget other aspects, staff is not only incompetent but crooks as well. We booked classic room which was confirmed and when we reached the property, they claimed they are all booked and issue was with website. We had to settle for a much cheaper room since it was already late under the promise that they would refund the difference which they agreed to but never did. The room was smelly and there was no hot water. Staff acts oblivious to any issue if you ask them for assistance. We stayed there just for the night but pretty sure if we would have stayed longer, we would have found more gems in their issue treasure box."