Kattenstiegmühle Hotels

"This is an excellent small hotel where we have stayed several times over many years. It seems to get better each time! The staff are welcoming, friendly and helpful; the hotel is clean and well maintained; the breakfast and other food is high quality and with good choices. The ambiance of the hotel has an attractive attractive local aspect."

"Excellent hotel, good rooms, excellent attentive staff, reasonably priced food and drinks. Would highly recommend."

"I had looked forward to my stay at the Seehotel, booked for three nights during a business trip. The lakeside location and sauna/steam room facilities sounded ideal. However, upon arrival, I found a note in my room informing me there would be no telephones for the week due to system work. This also meant the sauna and steam room were out of service, as alarms wouldn’t be available in emergencies. There was no internet or Wi-Fi anywhere in the hotel. This was not mentioned in the welcome letter, and when I raised it at reception, the staff shrugged and unhelpfully suggested trying the top floor for a signal. Additionally, mobile reception was poor, and I often had to sit in a dark corridor on the third-floor conference area to connect and work. The staff appeared indifferent to the inconvenience. When I emailed to raise these issues, I received a handwritten note advising me to speak with reception. However, the house manager was never available when I attempted to follow up. The hotel itself is in a beautiful location in Rhinesberg, and the breakfast and restaurant staff were wonderful. However, my experience was further soured at checkout when the receptionist insisted I pay, despite having prepaid through Hotels.com. I ended up only paying the city tax, plus €5 per night for parking, which felt unreasonable given the lack of key amenities. I won’t be returning; prior notice of such disruptions, or a sincere apology, would have gone a long way."