Houston Hotel Guide - Katy Grand hotels in Houston, United States of America.

"Very clean"

"Gym equipment was broken, rooms could have been cleaner."

"They initially gave us the wrong room even though the manager new what we booked. Beware that they have two different hotel buildings and they house people confused. Maybe you booked one and they will give you a separate one. "

"I did not have breakfast woke up late "

"Very comfortable and great location"

"Came down to Houston for my birthday week and I was very happy I used this space. House was clean and spacious, just as it looks in photos. Host has great communication and made the whole stay easy for me and my group, host also had some ballon’s set around and it was very beautiful "

"The problems started before we even arrived. In the welcome email, I learned the upstairs toilet had been out of service since January. I booked in December and was never informed. Had I known, I likely would have chosen another property, as our group needed a working upstairs bathroom. When I reached out, I was told it was in the listing—even after I explained it was added after I booked.Check-in was scheduled for 4:00 p.m., but when we arrived, the cleaner was still there and didn’t finish until 5:00. We had to wait an hour and received nothing more than a “thank you for your patience.” The lack of customer service in both situations left a bad impression.The house itself was roomy and matched the photos. However, there was a large wet spot on the master bedroom rug that didn’t dry until morning. The living room couch was worn and stained. There was no hand towel in the powder room, so we had to use a washcloth from the master bathroom. The refrigerator leaked constantly, leaving a puddle on the kitchen floor that we had to keep cleaning up to prevent slipping.The backyard was also disappointing—only one broken chair, and the shed was left open with animals nesting inside. I also did not appreciate the repeated emails urging me to leave a 5-star review."

"I ended up staying for 3 months. The apartment was very clean and the layout was spacious. Whenever I had an issue, ie I couldn’t find my package, the building management were always extremely polite and helpful. I would recommend this stay!"

"When we first arrived at the condo, we had many problems from the beginning, relating to the way we were able to access our room and with the amenities that were supposed to be included with our stay. We were told that the only way to open the door would be through an app that was only openable with a singular device, causing issues since we had multiple people staying with us. The door would also jam itself often and the dryer didn’t turn on despite being said that it would be included on our stay. Despite these issues however, the rest of the condo was amazing and we didn’t have any other major complaints. "