DeKalb Hotel Guide - Katz dog park hotels in DeKalb, United States of America.

"Didn't eat"

"I liked everything about the hotel except the breakfast was minimal. It could have included some protein. I did like that they had a waffle iron for gluten free only and the mix to match. The staff was friendly and the rooms were clean. I would stay here again. "

"Had a pleasant experience at the Holiday Inn Express and Suites Aurora-Naperville. I was traveling with my 91 year old Mother who rides in a wheelchair for distances. Parking was very accessible for us. We first requested a room on the first floor as I had told the Clerk my Mother was in a wheelchair. He did ask if we wanted a handicapped accessible room. I told him that we did not need one. But when we entered the room we found that it was entirely too small for her wheelchair. I couldn't get her wheelchair even into the room where the beds are. So we went out to Clerk and then requested the handicapped room, which was on the 2nd floor. There was plenty of space in the bathroom for Mom and her wheelchair. The problem was that the wheelchair did not fit past the first bed. Breakfast was good and hot with lots of choices. Checkout experience was uneventful."

"The room was clean, but tv smaller than would have liked. Overall good stay."

"Dirty carpets, room is smelly, A/C not working. "

"The staff is always very ki"

"This is the worst hotel I've ever been too. They didn't give me my refund after telling me verbally they would after booking through a 3rd party! We needed a pool to help my cheerleader relax her muscles after her competitions... I had called ahead of time ofc because we needed the pool especially and only getting that one because. I get there and the pool is closed and had been for awhile tho I was told by both 3rdparty and they lied to me saying I would be refunded, but had to go through the 3rd party because they couldn't give me even a discount they said when I got there.. so 3rd party called to confirm my refund they told me I would get and they said they didn't say that, so I didn't get nothing. I am super upset, and would give this so many negative stars.. it was upsetting and made my daughter hurt even. It wasn't a good stay and I am very very upset I didn't get my refund. They literally said they couldn't even give me a discount at the front desk... so I know I was getting refunded after they said. The property lied to my third party... so this place lied. I will never go to any hotels linked to this one, maybe if they refunded.. it was horrible . 😢 I'm so sad and felt horrible for my kiddo when it's a must for our competitions. Their breakfast was pretty much gone in the morning and didn't stock back up though it wasn't the end either. I'm in shock how they said I would get refunded and then didn't. It was 130 they could have just refunded.. I'm pretty upset."

"Breakfast was fine. The property wouldn't let my wife and daughter register until Hotels.com gave the authorization to get their room. Maybe my mistake--but it should have been immediate when they arrived. I had the reservation and they had my card info. First issue. Then--the property--elevator floor covering was shot and taped up--clear duct tape. The walls were filthy in the elevator as well. The hallway--exit sign hanging by a wire--ice machine exterior filthy and was in-op.--garbage can overflowing next to the ice machine. The bathroom counter was dirty--dust covering the vanity. The beds were good however. Neither myself or my family will be staying at this property again. On a good note--your rep at Hotels.com was very helpful with the registration process and spent almost an hour getting the property manager to let my family get their room. They were in the area for an funeral--a very tragic situation nonetheless. I demand a credit of some sort--it was just that bad ! Maybe the entire set of charges . "

"Breakfast was mediocre."