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Reviews of Hotel Boutique & Spa Canek

2.5 out of 5
Hotel Boutique & Spa Canek
Calle 11 entre 10 y 12, Kaua, YUC

Reviews

7.2

Good

Rating 10 - Excellent. 10 out of 33 reviews" "
Rating 8 - Good. 11 out of 33 reviews" "
Rating 6 - Okay. 5 out of 33 reviews" "
Rating 4 - Poor. 2 out of 33 reviews" "
Rating 2 - Terrible. 5 out of 33 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

James

Stayed 1 night in Apr 2022

6/10 Okay

MaryAnn R

Liked: Staff & service
Stayed 2 nights in Apr 2022

8/10 Good

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well situated for a visit to chicken Itza. Big comfy bed.
Stayed 1 night in Feb 2022
Response from Maritza Cime on 3 Mar 2022
Thank you very much for your comments, all these help us to improve our services, have a great day.

4/10 Poor

Attila

Travelled with partner
Disliked: Amenities, property conditions & facilities
the bathroom had no toilet seat, no hot water. The room had no furniture to sit down, they had to bring a table and two chairs over from another room. No bottled water, no nightlights. Loud music and traffic noise from the street. The bed was good, but the rest was very disappointing . Breakfast was offered after 9AM!! Will not stay there ever again.
Stayed 1 night in Nov 2021

8/10 Good

Marina

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

8/10 Good

Myrna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good!
This hotel is comfortable and good for the price! The staff is wonderful and very attentive to the guest. They had homemade tortillas every morning which were amazing! The pool was so nice and very few guest; except on the Sunday we stayed which had locals coming in. The food is good. It is a very convenient location as you are only a 15-20 minutes car ride away from Chichen-Itzá and other beautiful Cenotes. There’s also a convenient store and pharmacy within a one minute walk time. The downsides of the hotel is it doesn’t really have any hot water; the water temperature is the same for both hot and cold knobs. The address provided online was also a little confusing as it makes it seem like it’s inside a block when in reality the hotel is right on the Main Street you come into the town. The rooms also have very large glass windows which even with the curtains makes it so bright in the morning. If that’s an issue for you I would not suggest the rooms as most to all we saw were like this. When booking it had mentioned free wifi but upon checking in we were never provided with any wifi information. Other than that I would highly recommend this place.
Stayed 3 nights in Sep 2021
Response from Maritza Cime on 29 Sept 2021
Muchas gracias por sus comentarios, estos nos ayudan a mejorar y perfeccionar nuestros servicios, estaremos atentos a estas recomendaciones para hacer que las siguientes estancias sean mas agradables.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager and staff worked hard to accommodate all visitors! Marisa became a friend and suggested numerous cities for me to visit. The restaurant food and service were wonderful!
Stayed 4 nights in Jun 2021
Response from Maritza Cime on 21 Jun 2021
Thank you very much, your comments help us to improve and perfect our services, it was a real pleasure to serve you and we wish you an excellent day and return trip, we wait for you again, when you like to visit Yucatan.

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Great food and service. Pool may not be available so call prior to booking if you need a pool to check.
Stayed 1 night in Mar 2021

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful service and super clean!
Beautifully clean and affordable hotel situated on the highway. Service was great and the rooms are HUGE for this price point. The only drawbacks were the pool was not terribly clean (we were there in what they call "winter", so that may be why) and the wifi was not available in the room and was really spotty when used in the restaurant. I work from the road and was unable to get my work done with this internet. There was a store nearby that probably offered better internet because I noticed all of the local school kids there with their laptops. The restaurant is pricey for the area, but quite good. It used fresh ingredients and the completely hand-made tortillas were the best we've had so far. But there were plenty of food options in the village square just a 3 minute walk away. We loved staying in this village rather than more touristy Valladolid!
Stayed 2 nights in Nov 2018
Response from Jose on 16 Nov 2018
Thank you for your preference and your comments. It Will be considered for improve our services.

6/10 Okay

Mike, Ky.

Liked: Staff & service
Everything was good except the restaurant was very slow getting our meals ,it could be because they are not use to serving a group of 24
Stayed 3 nights in Feb 2018

10/10 Excellent

David, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully landscaped -- near Chichen Iza
This hotel sits in beautifully landscaped gardens with a fish pond, bridge and two swimming pools at the back. It is quiet at night and has a joining restaurant which serves food and drinks 8am to about 9pm---good service and food in the restaurant; plus you can take your drink/coffee down to the tables by the pool. Management very friendly. Good place for Chichen Iza, also a 20-minute drive to Valladolid (and cenotes). I would stay here again.
Stayed 2 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, the hotel facilities are excellent. It has a nice swimming pool. There is not much to do in the town other than have a nice dining experience at the hotel or a local restaurant where they sell grilled pork. WiFi was very limited inside the room.
Stayed 1 night in Jul 2017

8/10 Good

Wendolyn, Ottawa, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful surroundings
The staff treated us with a cold habiscus drink upon arrival. The staff were attentive and helpful. The room was very comfortable and clean. The wild dogs from town were running in a packs, the howling awoke us at night. A general announcement from the town awoke us at 6:30 am when we needed sleep from a long trip. However this was not the fault of the hotel. I would highly recommend this place.
Response from General manager on 25 Apr 2017
Thank you for your preference, We hope to have the opportunity to serve you again. Have a nice day.

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and quite, car recommended
Overall a very nice and quite place, friendly and helpful stuff, nice pool. Nothing to do in the area except Chichen Itza. Highly recommended with a car
Response from General Manager on 1 Feb 2017
Thank you very much, It was a pleasure to serve you during your stay with us. For your next trip you could visit cenotes that are located very close to us.

8/10 Good

Lyall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, remote, rough around the edges
Beautiful property and room. Downsides were that it's half-unfinished (some buildings - the main building and restaurant are done), and annoyingly there was no separator/shower curtain between the shower and the toilet, so the whole en suite got wet when showering. Also it really helps to have Spanish here. It's located in a small village about 20km east of Chichen Itza, well west of Valladolid - it's great, you get a cool sense of local life just by hanging around outside... But they don't speak any English. Also the WiFi is poor, but hopefully that isn't why you're going here. ;)
Response from General Manager on 1 Feb 2017
Thank you so much, It was a pleasure to serve you. We apologize for the inconvenience caused during your stay because the hotel is new, however we are committed to compensate for these inconveniences during your next visit and to improve our services.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel immerged in mexican life
Hotel is like new. Great room with a walk in! Have to know that hot water come after 10 min. As said by the staff. Also, as we are in a little town, we can hear hen and dogs barking early in the morning. There are business around that annonce themself with lloud music in the evening and sunday morning.
Response from Gerencia on 1 Feb 2017
Thank you so much for your preference, We regret the inconvenience of the noise of business because as we are in a little town and on the dates you arrived the village was celebrating its traditional festivals. Sorry for the inconvenience.

6/10 Okay

Alberto

Travelled with family
Liked: Staff & service
Stayed 1 night in Jul 2022

4/10 Poor

Manuel

Travelled with family
Disliked: Amenities, property conditions & facilities
Sigo sin entender de donde sale lo de "boutique" y lo de "spa"
Stayed 1 night in Apr 2022

2/10 Terrible

magali

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
La amabilidad de el personal pero en general el anuncio es un engaño
Stayed 1 night in Dec 2021

2/10 Terrible

Grecia

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
El servicio muy malo , no hay personal en la recepción, el hotel tiene humedad, y huele muy mal , está en mal estado, no fue una estancia agradable
Stayed 1 night in Jan 2020
Response from Gerencia on 2 Feb 2020
Lamentamos los inconvenientes causados durante su estancia.

8/10 Good

Paula, Costa RicaCosta Rica

Travelled with family
Liked: Cleanliness, staff & service
El hotel es básico, pero está bien para una noche. El restaurante del hotel cierra muy temprano a las 6pm, en la noche cuando regresamos de Chichén Itzá tuvimos que buscar otro lugar para comer. Al día siguiente para el desayuno se tardaron mucho en prepararlo aunque éramos los únicos 3 clientes.
Stayed 1 night in Aug 2019
Response from Jose on 11 Sept 2019
Muchas gracias por sus comentarios, estos serán considerados para mejorar nuestros servicios.

6/10 Okay

Verified traveller

Stayed 1 night in Jul 2019
Response from Jbc on 28 Jul 2019
Gracias por sus observaciones. Lo Tendremos en cuenta para mejorar nuestro servicio.

8/10 Good

Patrick

Liked: Cleanliness
Good stay for chichen itza
Fast check in. Close to chichen itza and cenote ik kil, if you are with a car. Nobody at the reception for the check out. We just left the key at the desk. (24h reception) 7days later still no rewards at hotels.com :-(
Stayed 1 night in Dec 2018
Response from Jose on 9 Jan 2019
Thank you for your preference and your comments, It was a pleasure to attend you.

10/10 Excellent

JUAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Sabrina

Liked: Cleanliness
Disliked: Staff & service, room comfort
Orribile
Un disastro internet non funzionava e neanche la vasca idromassaggio , presa in considerazione solo dopo essere stata più di due ore a cercare di parlare con qualcuno, quasi derisa, ed uscirtene con una colazione gratis per tutti i disagi, assurdo
Stayed 1 night in Nov 2017

2/10 Terrible

Oscar, Cancún

Disliked: Staff & service, property conditions & facilities, room comfort
PORQUERÍA!!! ENGAÑO TOTAL. NO SE DEJEN EMBAUCAR!!
La habitación que reservamos no tenía cortinas así que nos cambiaron a una de menor categoría sin hacernos ningún reembolso o compensación. Pasamos una noche de horror en una cama de piedra, sin cobertores y con mucho frío. Por la mañana, quisimos usar el jacuzzi y ¡no había agua caliente! ni nunca la hubo. Decidimos abandonar el hotel. Solicitamos el reembolso de la noche que no ibamos a ocupar la habitación y nos penalizaron con $400, Para colmo, le echaron la culpa a Expedia. Las habitaciones están vacías. Una habitación muy grande, pero solo tiene una cama, la tel evisión y un ropero. No cuenta con wifi en las habitaciones como prometieron. La alberca se ve muy grande, pero no te dicen que es un balneario público. En general, pagamos un precio de 5 estrellas por un hotel que no llega ni a 1 estrella. UN TOTAL ENGAÑO, UN ROBO Y PURAS MENTIRAS.
Stayed 2 nights in Oct 2017

8/10 Good

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2017

10/10 Excellent

Cesar, playa del Carmen Qroo México.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable
Muy bien la ubicación, esta céntrico a la.visita se los cenotes. Y a las ruinas. La alberca está bien grande y la disfrutamos mucho. El servicio del restaurante muy bien. Los alimentos ricos pero poca porción. Solo que ofrecen el wifi pero no funciono, en la habitación. Alberca y restaurante. Gracias
Stayed 1 night in Sep 2017
Response from Jose Bojorquez on 20 Oct 2017
Muchas gracias por su preferencia, Sus comentarios nos servirán para mejorar nuestros servicios. Sera un verdadero placer atenderle nuevamente.

10/10 Excellent

lucia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cerca de chichen
Es nuevo, viaje en temporada baja y estábamos solos. Nos sirvió para descansar después de Noches de Kukulkán en Chichen-Itzá. Muy cerca del cenote ikkil. Las habitaciones estaban muy bien. No vi el gimnasio pero si la alberca, los jardines y el restaurante.
Response from Gerencia on 1 Feb 2017
Muchas gracias por su preferencia, Le agradecemos su comentarios ya que son importantes para nosotros, procuraremos mejorar nuestras atenciones para su próxima visita a nuestras instalaciones.

2/10 Terrible

mal, ank

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Muy mal me fui a otro hotel solo bastó una noche
Me fui a otro hotel no tenía agua caliente, el cuarto daba a la calle no me gusto
Response from Gerencia on 1 Feb 2017
Sinceramente nos disculpamos por los inconvenientes causados durante su estancia ya que el hotel es nuevo y el agua caliente tarda aproximadamente 10 minutos en salir como se le ha informado a nuestros huéspedes.

10/10 Excellent

manuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Muy agradable alberca enorme y amigables
En General está muy bien , pero sobre todo la atención, hacen todo lo posible porque tu estancia sea cómoda y agradable, excelente atención y disposición del personal. Felicidades
Response from General Manager on 1 Dec 2016
Muchas gracias por su comentario, y sobre todo por permitirnos atenderle durante su estancia. Esperamos tener la oportunidad de recibirle una vez más.